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Focused differentiation occurs when ____
industry segmented relying on quality of products over another
Which of the following is a support activity in the value chain?
procurement, HR, Infrastructure, technology
Organizations can lock in suppliers by making it difficult to switch to another organization or by
Making it easy to connect or work with suppliers
MIS is best defined as
development and use of information systems that help a business achieve their goals and objectives
Which of the following accurately describes the five-component framework of information systems?
Model of components: hardware, software, data, procedures, people
Which of the following is true about the quality of information?
It's accurate, timely, just sufficient, and worth its cost
The operating system employs ___ so that users can run multiple applications and files at the same time
Information silos arise as a consequence of an organization's ___
Growth and increasing use of information systems
Information silos are not a problem until they ___
Begin to share data about the same entities/duplicate data
E-commerce leads to ___, which is the elimination of middle layers of distributors and suppliers
Which one of the following characteristics is true for companies such as Google, Amazon.com, and eBay that exemplify Web 2.0?
They don't sell software licenses. They use SAAS software as a service.
- even faster
- advertising revenue models
- rise of user generated content
Which of the following is an example of a question that data-mining will help address?
Make predictions like... will a customer default on a loan? Will an employee respond positively to a promotion?
Which of the following statements is true about operational data?
- is designed to support fast transaction processing and might need to be reformatted to be useful for BI application
- most operational and purchased data have problems that inhibit their usefulness for business intelligence
A business process that crosses into multiple companies is known as a(n) ____ business process
In cross-functional business process management, ____
- business processes crosses into multiple departments within a single company
- Ex. CRM, ERP
- BPM authority shared across several departments. Problem resolution via committee and policy
In BPMN notation, ___ represent decisions and usually contain a question that can be answered with yes or no.
In BPMN diagrams, a square with a plus sign means that
activity is considered to be independent of this process and that it is defined in greater detail in another diagram
Which of the following is NOT a way for process designers to increase the performance of a business process?
Three ways they CAN
1) add more resources to roles of a given process without changing its structure (add people, equipment or systems -- ADDS COST)
2) Change the structure of a process without resource allocation change
3) Change both the structure and adding resources
Which of the following is true for the relationship between business processes and information systems?
- IS elements are embedded within the BP but there are activities in the BP that are not part of the IS
- BP uses two separate IS, and can utilize 0, 1, or more IS
- A particular IS may be bused by one or more BP
An element of ___ feasibility concerns whether the new system fits within legal requirements.
During the requirements definition stage of developing an information system, the project team will include mostly ___
Business and system analysis
The ___ stage of the information systems development process involves identifying what is to be procured, how frequently and how fast it is to be produced
In business process management, teams build a(n) ___ model that documents the current situation and then make adjustments necessary to solve the problems
A functional business process ____
Resides with a single business function, authority belongs to a single manager Ex. accounts payable
Which of the following is true of business processes in nonprofit and governmental organizations?
- Have all three types of processes: functional, cross-functional, interorganizational
- Most processes are service-oriented, rather than revenue-oriented
The first step in the system definition phase of systems development is to ___
Define the goals and scope of the new IS
___ feasibility refers to whether existing information technology is able to meet the needs of the new system
Does the company have management policy that prohibits releasing customer data? Such a question is critical to understanding ___ feasibility.
Tasks in the ___ phase of the system development process are to build, test, and convert the users to the new system
With ___ installation, the organization implements the entire system/business process on a limited portion of the business
Fixing the system so that it works correctly or adapting it to changes in requirements occurs in the __ phase of the information system development process
According to Brooks' Law, adding more people to a system development project will ___
make the project later
A ___ shows the tasks, start and finish dates, and dependencies for the tasks of a project.
Gant Chart (or possibly WBS)
___ is the process by which project managers compress the schedule by moving resources, typically people, from noncritical path tasks onto critical path tasks
Critical Path Analysis
The situation that occurs when adding more resources creates inefficiencies is known as ___
diseconomies of scale
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