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Focused differentiation occurs when ____

industry segmented relying on quality of products over another

Which of the following is a support activity in the value chain?

procurement, HR, Infrastructure, technology

Organizations can lock in suppliers by making it difficult to switch to another organization or by

Making it easy to connect or work with suppliers

MIS is best defined as

development and use of information systems that help a business achieve their goals and objectives

Which of the following accurately describes the five-component framework of information systems?

Model of components: hardware, software, data, procedures, people

Which of the following is true about the quality of information?

It's accurate, timely, just sufficient, and worth its cost

The operating system employs ___ so that users can run multiple applications and files at the same time

Memory Swap

A network of computers that appears to operate as an integrated whole is known as a ____


A client-server application that requires nothing more than a browser is called a ____

thin client

A ___ is a column or group of columns that identifies a unique row in a table.


Metadata are ___

data that describes data

A ___ is a computing device that prevents unauthorized network access


Information silos arise as a consequence of an organization's ___

Growth and increasing use of information systems

Information silos are not a problem until they ___

Begin to share data about the same entities/duplicate data

E-commerce leads to ___, which is the elimination of middle layers of distributors and suppliers


Which one of the following characteristics is true for companies such as Google,, and eBay that exemplify Web 2.0?

They don't sell software licenses. They use SAAS software as a service.
- even faster
- advertising revenue models
- flexibility
- rise of user generated content

Which of the following is an example of a question that data-mining will help address?

Make predictions like... will a customer default on a loan? Will an employee respond positively to a promotion?

Which of the following statements is true about operational data?

- is designed to support fast transaction processing and might need to be reformatted to be useful for BI application
- most operational and purchased data have problems that inhibit their usefulness for business intelligence

A business process that crosses into multiple companies is known as a(n) ____ business process


In cross-functional business process management, ____

- business processes crosses into multiple departments within a single company
- Ex. CRM, ERP
- BPM authority shared across several departments. Problem resolution via committee and policy

In a BPMN process diagram, a ___ represents the start of a process

open circle with thinner outline

In BPMN notation, ___ represent decisions and usually contain a question that can be answered with yes or no.


In a BPMN process diagram, dotted arrows depict the flow of

messages and data flows

In BPMN diagrams, a square with a plus sign means that

activity is considered to be independent of this process and that it is defined in greater detail in another diagram

Which of the following is NOT a way for process designers to increase the performance of a business process?

Three ways they CAN
1) add more resources to roles of a given process without changing its structure (add people, equipment or systems -- ADDS COST)
2) Change the structure of a process without resource allocation change
3) Change both the structure and adding resources

Which of the following is true for the relationship between business processes and information systems?

- IS elements are embedded within the BP but there are activities in the BP that are not part of the IS
- BP uses two separate IS, and can utilize 0, 1, or more IS
- A particular IS may be bused by one or more BP

What are the four dimensions of feasibility?

1) cost
2) schedule
3) technical
4) organizational

An element of ___ feasibility concerns whether the new system fits within legal requirements.


During the requirements definition stage of developing an information system, the project team will include mostly ___

Business and system analysis

The ___ stage of the information systems development process involves identifying what is to be procured, how frequently and how fast it is to be produced

Determining requirements

In a business process, a role is _____

a collection of procedures

In business process management, teams build a(n) ___ model that documents the current situation and then make adjustments necessary to solve the problems

as-is model

A functional business process ____

Resides with a single business function, authority belongs to a single manager Ex. accounts payable

Which of the following is true of business processes in nonprofit and governmental organizations?

- Have all three types of processes: functional, cross-functional, interorganizational
- Most processes are service-oriented, rather than revenue-oriented

The first step in the system definition phase of systems development is to ___

Define the goals and scope of the new IS

___ feasibility refers to whether existing information technology is able to meet the needs of the new system


Does the company have management policy that prohibits releasing customer data? Such a question is critical to understanding ___ feasibility.


Tasks in the ___ phase of the system development process are to build, test, and convert the users to the new system


With ___ installation, the organization implements the entire system/business process on a limited portion of the business


Fixing the system so that it works correctly or adapting it to changes in requirements occurs in the __ phase of the information system development process


According to Brooks' Law, adding more people to a system development project will ___

make the project later

A ___ shows the tasks, start and finish dates, and dependencies for the tasks of a project.

Gant Chart (or possibly WBS)

___ is the process by which project managers compress the schedule by moving resources, typically people, from noncritical path tasks onto critical path tasks

Critical Path Analysis

The situation that occurs when adding more resources creates inefficiencies is known as ___

diseconomies of scale

The term ___ refers to a set of management policies, practices, and tools that developers use to maintain control over the project's resources

Configuration control

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