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Communication Applications 3
a leader who seems enthusiastic and shows thy are emotionally involved witha project or idea
emotion learning style
a "just facts" approach. when you present things logically
logic leearning style
being afraid to fail, not paying attention to details, and not listening to others
what are three pitfalls for leaders
what lessens a leader's credibility
Fortune magazine rates what as the top management skill for success?
That we may hear twice as much as we speak.
what does the following mean: "Nature has given us one tongue, but two ears"?
1. explore, think ahead of the speaker
2. analyze, consider carefully what's being said
3. review, take advantage of spare listening time for review
4. search, be aware of hidden meanings
Lise some effective listening strategies. (EARS)
repeat the name two or three times, relate name to something familiar, develop a determination to remember the name
what are three things we cn do to remember people's names when we're intorduced?
when we really enjoy listening to a a song, wha type of listening do we use?
when we want to single out one sound in a noisy environment
"my eyes glaze over"
to repeat in one's own words
decreased hand activity, increased face touching, stiff and rigid posture, increased body shifting.
what does a person do when they are lying?
what is the universal gesture recognized around the world?
what signals show interest in what someone is saying?
what is the distance of American's personal space?