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what is stress?

psychological and physical reaction to certain life events or situations

what is stress reactivity?

the physical reaction to stress

what are sources of stress at work?

personality, job characteristics, organizational characteristics, and physical work environment

what personality causes stress at work?

type A and neuroticism

what job characteristics cause stress at work?

role conflict, ambiguity, and overload

what organizational characteristics cause stress at work?

fitted-ness, change, interpersonal relations, and politics

what physical work environment causes stress at work?

noise and temperature

what is job satisfaction?

attitude an employee has toward his/her job

what are sources of satisfaction at work?

individual differences, enjoyableness of task, equitability, co-worker happiness

what individual differences determine satisfaction?

emotional stability, self-esteem, self-efficacy, and LOC

what ensures enjoyableness of task?

job rotation, job enrichment, qulaity circles

what is social influence?

when our thoughts, feeling, or actions are affected by other people

what can measures satisfaction?

the faces scale, and job description index JDI

productivity is related to?

job performance

job performance measured by:

self-appraisal, supervisor ratings, customer ratings

what are effects of stress and unhappiness on productivity?

burn-out, absenteeism and turn-over, drug and alcohol abuse, healthcare costs, counter-productive behaviors

what is burn-out?

state of being overwhelmed by stress

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