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what are sources of stress at work?
personality, job characteristics, organizational characteristics, and physical work environment
what organizational characteristics cause stress at work?
fitted-ness, change, interpersonal relations, and politics
what are sources of satisfaction at work?
individual differences, enjoyableness of task, equitability, co-worker happiness
what individual differences determine satisfaction?
emotional stability, self-esteem, self-efficacy, and LOC
what are effects of stress and unhappiness on productivity?
burn-out, absenteeism and turn-over, drug and alcohol abuse, healthcare costs, counter-productive behaviors
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