Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account

Chapters 1


raw facts that describe the characteristics of an event or object


data converted into a meaningful and useful context

business intelligence

information collected from multiple sources such as suppliers customers competitors partners and industries that analyzes patterns trends and relationships for decision making


the skills experience and expertise coupled with information and intelligence that creates a person's intellectual resources

Knowledge Workers

Individuals valued for their ability to interpret and analyze information

Management Information Systems

a business function like accounting and HR which moves info about people products and processes across the company to facilitate decision making and problem solving

Chief Info Officer (CIO)

responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives

Chief Knowledge Officer (CKO)

responsible for collecting maintaining and distributing company knowledge

Chief Privacy Officer (CPO)

responsible for ensuring the ethical and legal use of information within a company

Chief Security Officer (CSO)

responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers ad viruses

Chief Technology Officer (CTO)

responsible for ensuring the speed accuracy availability and reliability of the MIS

Five Forces Model

A method of evaluating the external environment in which a company operates. Involves assessing five forces that drive competition: threat of new entrants, threat of substitute products or services, buyer power, supplier powers, and rivalry among existing firms

Product Differentiation

a company develops unique differences in its products or services with the intent to influence demand

Three Generic Strategies

Broad Cost Leadership
Broad Differentiation
Focused Strategy

Broad Cost Leadership

low cost that appeals to a large audience

Broad Differentiation

difference in a product that appeals to a large audience

Focused Strategy

Serving only one segment of the overall market and trying to be the most differentiated organization serving that segment.

Business Process

a standardized set of activities that accomplish a specific task

Value Chain Analysis

views a firm as a series of business processes that each add value to the product or service. Useful for determining how to create the greatest possible value for customers.

Primary Value Activites

acquire raw materials manufacture deliver market sell and provide after sales services

Support Value Activities

along the top of the value chain including firm infrastructure human resource mgmt technology development and procurement... support the primary value activities

Indbound logistics

acquires raw materials and resources and distributes to manufacturing as required


Transforms raw materials or inputs into goods and services

Outbound logisitcs

distributes goods and services to customers

marketing and sales

promotes prices and sells products to customers


provides customer support after the sale of goods and services

Firm infrastructure

includes the company format or departmental structures environment an systems

Human Resources Management

provides employee training, hiring and compensation

Technology Development

applies MIS to processes to add value


Purchases inputs such as raw materials resources equipment and supplies

What are the 4 elements included in systems thinking

Input, process, output, feedback

Most companies are typically organized by departments or functional areas. Which of the following is not a common department found in a company?


The department within a company that records, measures, and reports monetary transactions is called


Paula Logston is the owner and operator of a high-end online custom clothing company. Paula has never heard of Porter's Five Forces model and she wants to understand why she would perform an analysis using it. If you were tasked with explaining Porter's Five Forces model to Paula what would be the primary reason she would want to use this type of analysis?

To help Paula evaluate the attractiveness of the clothing industry.

T/F: Companies update business strategies continuously as internal and external environments change.


When a company is the first to market with a competitive advantage, this is called a first-mover advantage. All of the following companies were first-movers except

Microsoft-Bing Search Engine

John Cleaver is the CEO of Tech World, which is a retail store that sells computers, monitors, cameras, televisions and many other electronic products. John and his executive team are meeting to brainstorm new ideas on how to grow the business. One idea is to mimic a competitor's product that is attempting to sell a new product in a different industry. After performing a Porter's Five Forces analysis John determines that all of the forces are high in this new industry. What should John do?

Not introduce the product because all five forces are strong and this would be a highly risky business strategy

Your boss, Tom Repicci, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a focused strategy?

Sky Taxi-a rent by the hour personal plane service

Which of the following is not considered a category within the primary value activities in a value chain analysis?

Inbound Logistics

If a supplier has high power what can it do to influence its industry

Charge higher prices.
Shift costs to industry participants.
Limit quality or services

Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin beings a Facebook group finding other college students who need to purchase laptops. Soon, Kevin's Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops?

Increasing Buyer Power

Business intelligence is information collected from multiple sources. Which of the following provides an example of a source that would be included in business intelligence?

Suppliers, Customers AND Competitors

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of knowledge that Cheryl would be using to successfully perform her job?

Best-selling product changes when Tony the best baker is working.

Which of the following is considered data?

Best Selling Item by Month

Which of the following represents the core drives of the information age

Data, Information, Business Intelligence, Knowledge

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording