12 terms

Chapter 9 Professional Relationships (Think Communication 2011)

Superior subordinate relationship
formal authority one person has over another person's work and behavior (Superior: Supervisor) (Subordinates: Workers)
Co- worker relationship
have barely any authority over each other but work together to accomplish a goal
Customer relationship
interactions between someone communicating on behalf of an organization with an outside person
Organizational Culture Theory
shared symbols, beliefs, values and norms that affect the behaviors of an organization
Organizational subculture
group of people who share values that are different from the organization
unverified story or statement about the facts of a situation
a type of rumor that focuses on the personal, private and scandalous affairs of people
Sexual harassment
unwelcome sexual advances for sexual favors
interaction between two parties that involves asking and answering questions
Hypothetical question
describes a set of circumstances and asks how you would respond
Leading question
suggests or implies the desired response
Probing question
follows up a question or response by encouraging elaboration and clarification