Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account

Superior subordinate relationship

formal authority one person has over another person's work and behavior (Superior: Supervisor) (Subordinates: Workers)

Co- worker relationship

have barely any authority over each other but work together to accomplish a goal

Customer relationship

interactions between someone communicating on behalf of an organization with an outside person

Organizational Culture Theory

shared symbols, beliefs, values and norms that affect the behaviors of an organization

Organizational subculture

group of people who share values that are different from the organization


unverified story or statement about the facts of a situation


a type of rumor that focuses on the personal, private and scandalous affairs of people

Sexual harassment

unwelcome sexual advances for sexual favors


interaction between two parties that involves asking and answering questions

Hypothetical question

describes a set of circumstances and asks how you would respond

Leading question

suggests or implies the desired response

Probing question

follows up a question or response by encouraging elaboration and clarification

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording