Create an account
takes place when message is spoken, sender and receiver must apply same meaning to spoken words (7% is word spoken)
non verbal communication
body language (70% unspoken), unconscious body movements, gestures, and facial expressions (23% tone of voice conveying message)
verifies message from sender, received message is sent back to sender worded slightly differently
five C's of communication
Complete, Clear (eye contact enhances clarity, articulate & enunciate, time to process message, message must be heard) Concise, Cohesive, Courteous
expressions that accompany speech, kinesics is study of body language, body language learned first, influenced by primary givers and cultures
comfortable personal space, handled differently by various cultures, explain invasive procedures
US culture (personal space)
intimate touching 1 1/2 feet apart
personal 1 1/2 to 4 feet
social 4 to 12 feet
public 12 to 15 feet
defense mechanism barriers
regression, denial, repression, projection, sublimation, displacement, compensation, rationalization, undoing,
displacing negative feelings onto something or someone with no significance to the situation
overemphasizing of characteristics to make up for a real or imagined failure or handicap
act of justification usually illogically that one uses to keep from facing the truth of the situation
morality, creativity, spontaneity, problem solving, lack of prejudice, acceptance of facts
prevention of burnout
develop time management and prioritization techniques, develop outside interests, take steps to a health life style, self evaluation, set realistic goals, obtain written job description
Please allow access to your computer’s microphone to use Voice Recording.
Having trouble? Click here for help.
We can’t access your microphone!
Click the icon above to update your browser permissions and try again
Reload the page to try again!Reload
Press Cmd-0 to reset your zoom
Press Ctrl-0 to reset your zoom
It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.
Please upgrade Flash or install Chrome
to use Voice Recording.
For more help, see our troubleshooting page.
Your microphone is muted
For help fixing this issue, see this FAQ.
Star this term
You can study starred terms together