Create an account
What is psychological first aid?
Establishing physical safety and linking clients to basic resources while reducing their immediate stressors
What are the next 3 steps of the 6-step model?
Examine alternatives, making plans, obtaining comitment
How do we rate clients on the TAF?
We start with the highest number and "rule it out", working backwards
What are the four factors used in assessing a client's emotional stability?
Duration, Degree, Ecosystem, Developmental Stage
How do we tell the "depth" of a client's emotional strength reservoir?
The less the client is able to see towards the future, the shallower their reservoir
Why is it important to own feelings?
So that you don't group yourself with others and place your client in a position of hostility or defenceless compliance
What is an assertion statement?
An owning statement (directed at the client) that asks for their commitment to some action or behaviour
What are the four dimensions of listening?
Give full attention to the client, respond in a way that lets the client know you understand, use facilitative responses that help the client move towards resolution, and help clients understand the impact of the crisis
What is the creating awareness strategy of crisis intervention?
Bringing to awareness repressed thoughts and feelings that help the client to define the problem
What does it mean to allow a client catharsis?
Allowing the client to vent, which helps the client define the problem and be supported by the crisis worker
What 5 techniques are used in being empathetic?
Attending, verbal and non-verbal empathetic understanding, reflecting feelings, and appropriate silence
How does a worker use verbal empathetic understanding?
Paraphrasing emotions ("I hear that you're feeling very frustrated")
How does a worker use reflection of feeling?
Make an educated guess about the person is feeling with a conditional ("It semes like you...")
When is a crisis worker collaborative?
When the client has some level of mobility but is not immobile
When is the crisis worker directive?
When there is a serious risk (high teens low 20's on the TAF) of danger to the client or others
Please allow access to your computer’s microphone to use Voice Recording.
Having trouble? Click here for help.
We can’t access your microphone!
Click the icon above to update your browser permissions and try again
Reload the page to try again!Reload
Press Cmd-0 to reset your zoom
Press Ctrl-0 to reset your zoom
It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.
Please upgrade Flash or install Chrome
to use Voice Recording.
For more help, see our troubleshooting page.
Your microphone is muted
For help fixing this issue, see this FAQ.
Star this term
You can study starred terms together