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47 terms

MAN3025 Ch. 3

STUDY
PLAY
Americans with Disabilities Act
an act that prohibits discrimination against the disables passed in 1992
Clawbacks
A term used to refer to a communities rescinding tax breaks when firms don't deliver promised jobs
Code of Ethics
A formal, written set of ethical standards that guide an organizations actions
Competitors
People or organizations that compete for customers or resources
Corporate Social Responsibility (CSR)
the notion that corporations are expected to go above and beyond following the law and making a profit, to take actions that will benefit the interests of society as well as of the organization
Customers
those who pay to use an organizations goods or services
Demographic Forces
influences on an organization arising from changes in the characteristics of a population such as age, gender, and ethnic origin
Distributor
a person or organization that helps another organization sell its goods and services to customers
Diversity
All the ways people are alike and unalike- the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socio-economic background
Ethnocentrism
the belief that ones native country, culture, language, abilities, and/ or behavior are superior to those of another culture
Economic Forces
General economic conditions and trends- unemployment, inflation, interest rates, economic growth- that may affect an organizations performance
Ethical Behavior
Behavior accepted as "right" as opposed to "wrong" according to recognized ethical standards
Ethical Climate
a term that refers to employees perception about the extent to which work environments support ethical behavior
Ethical Dilemma
A situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or illegal
Ethics
generally accepted standards of right and wrong that influence behavior; these standards may vary among countries and cultures
External Dimensions of Diversity
Human differences that have an element of choice; they consist of the personal characteristics that people acquire, discard or modify throughout their lives
External Stakeholders
People or groups in the organization's external environment that are affected by it. Includes task and general environment
General Environment
Also called macro-environment; in contrast to the task environment, it includes six forces: economic, technological, sociocultural, demographic, political/legal, and international
Glass Ceiling
The metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs
Government Regulators
Regulatory agencies that establish ground rules under which organizations may operate
Individual Approach
One of four approaches to solving ethical dilemmas; ethical behavior is guided by what will result in the individuals best long term interests, which ultimately is in everyone's self-interest
Insider Trading
The illegal trading of a companies stock by people using confidential company information
Internal Dimensions of Diversity
The human differences that exert a powerful, sustained effect throughout every stage of people's lives (gender, age, race, etc.)
Internal Stakeholders
Employees, owners, and the board of directors (if any)
International Forces
changes in the economic, political, legal, and technological global system that may affect an organization
Justice Approach
One of four approaches to solving ethical dilemmas; ethical behavior is guided by respect for impartial standards of fairness and equity
Macroenvironment
Also called general environment; includes six forces: economic, technological, sociocultural, demographic, political-legal, and international
Moral-Rights Approach
One of four approaches to solving ethical dilemmas; ethical behavior is guided by respect for the fundamental rights of human beings
Owners
Those who can claim the organization as their legal property
Personality
The stable, psychological traits and behavioral attributes that give a person his or her identity
Philanthropy
act of making charitable donations to benefit humankind
Political-Legal Forces
changes in the way politics shape laws and laws shape the opportunities for and threats to an organization
Ponzi Scheme
a scheme in which cash is used from newer investors to pay off older ones
Sarbanes-Oxley Act of 2002
Often shortened to SarbOx or SOX; act establishing requirements for proper financial record keeping for public companies and penalties for non-compliance
Social Responsibility
Manager's duty to take action that will benefit societies interests as well as the organization's
Sociocultural Forces
influences and trends originating in a country, society, or culture; human relationships and values that may affect an organization
Special-Interest Groups
Groups whose members try to influence specific issues
Stakeholders
People whose interests are affected by an organizations activities
Strategic Allies
Describes the relationship of two organizations that join forces to achieve advantages that neither can perform as well alone
Supplier
A person or organization that provides supplies -- raw materials, services, equipment, labor, or energy -- to other organizations
Task Environment
Eleven groups that present workers with daily tasks to handle: customers, competitors, suppliers, distributors, strategic allies, employment groups, local communities, financial institutions, government regulators, special interest groups, and mass media
Technological Forces
New developments in methods for transforming resources into goods or services
Underemployed
Working at a job that requires less education than one has
Utilitarian Approach
One of the four approaches to solving ethical dilemmas; ethical behavior is guided by what will result in the greatest good for the greatest number of people
Value System
The pattern of values within an organization
Values
Abstract ideals that guide ones thinking and behavior across all situations; the relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior
Whistle-blower
An employee who reports organizational misconduct to the public