ICF Written Exam
Practice Questions for Exam
Terms in this set (115)
A. Setting the ___________
1. Meeting ______ and _______
2. Establishing the _________
B. _______ the __________
3. Establishing _____ and _____ with the client
4. Coaching _________
C. Communicating ________
D. Facilitating _______ and _______
10. ________ and ______ setting
11. Managing ________ and __________
If the coachee brings up suicide in session what should you do?
Explain differences between _______ and ______ and be ______ that a therapist is ________.
How is a coaching session different then a regular conversation?
Coaching conversations are based on ________.
If a client has just had a an eventful change in their work situation and wants that to be the topic of the coaching session what do you do?
_______ and remember, it is all about the _________.
-define clear takeaway
If a client wants to end a contract prematurely what do you do?
______ the contract _______. It is all about the _____.
What is the most effective way to begin a coaching session with a regular client?
Allow the client _________.
to set the direction
What is the principle to follow when making a trade with a client for coaching services?
The coaching relationship must _________.
not be impacted
What do you do with a coachee who is not accomplishing their agreed upon goals?
______________ for failure to fulfill the goals.
Explore the reason
How important are the ICF code of ethics?
Every ICF certified coach is ____________ by these ethics.
What do you do if a client misses appointments, and doesn't seem engaged in the coaching process?
______ the client to consider how they want to _____.
What do you do if a client asks you to consult, or offer other professional services?
________ what a coaching role is and is not.
How do ethics pertain to coaching records?
All records are __________. Records must be handled in a way consistent with ____________.
-state of origin
When is a coach in violation of ethics and standards?
__________ of personal information to a client.
__________ of services and credentials.
When is a coach most apt to seek permission from a client?
When delving in to _________________ areas.
sensitive and personal
What is the value of a coach knowing his client's communication style?
The coach can __________ the client's in order to develop the coaching relationship.
direct his style toward
What should a coach do after delivering a powerful question?
Let ________ do the heavy lifting.
Leave _______ for processing and response time.
When a client shares an issue that is impacting his life, how do you establish trust?
Show ________ for what he is going through.
What do you do if a client breaks down during a session?
Let _________ do the heavy lifting as the client centers himself.
How do you respond to a coachee who opens a session with frustration at work, and no desire or energy to continue his employment?
__________ would ask the client what _________ want to focus on today or get out of our session today.
What does the coach do if the client brings up an item that is unrelated to the coaching topic that he thinks should be further explored?
___________________ if it would be helpful to further explore the subject they have brought up.
ask the client
When confronting or challenging a client a coach must remember...
__________ is important.
If a client tells the coach that coaching is not working, what is an appropriate response?
Allow the client to ______ in a _______ and ________ environment.
When co-creating a relationship, what do you do when a client is overwhelmed by life?
Be _______ in the client's _______ on what is happening.
Partnering with a client and his learning style requires what?
_____________ the client's learning style in to the session.
What is the key for a coach in managing a client's anger and frustration?
Do _____ allow the client's anger to _________ the coach.
How should a coach share his professional insights with his client?
That is ______ the coach's role.
What makes a question powerful?
Requires ________ by the client.
It creates an environment for ___________.
How do you handle a client who brings multiple issues to the table?
Ask where they want to ________.
When is it appropriate for a coach to use long descriptive stories?
When is an appropriate time to employ a metaphor?
To _______, or ______ a concept or meaning.
What makes coaching unique to other disciplines?
The _________ the agenda.
What often keeps a client from maximizing their potential?
What is a mismatch between words and body language?
When words and body language _____________.
do not match
What does active listening entail?
It hears what _____ said and what _________ said.
What is "mirroring"?
It is artful language that __________________.
paraphrases what the client is saying
How does a coach initially address a problem that the client is struggling with?
Ask them the _______ as to what the problem is.
How can a coach best help a client deal with anger and disappointment?
Give the client __________ their situation without judgement.
space to "vent"
When a client asks a coach for advice on how to move forward, what is the best coach approach?
Ask __________ that allow the coachee to consider and explore ______________.
How do metaphors, stories and allegories help a client consider more options?
It enables a client to think _______ about an issue.
How does a client know a coach is listening?
_______ and __________ what the client says.
What makes listening effective?
When you listen for the ________________.
text and the subtext
What should a coach do when a client shifts from the initial focus?
_________ with the client and _______ in their _______ direction.
When a client conducts themselves in an unusually detached or frustrated way, what should the coach do?
Make an observation in a _________. Do not ____________.
-judge or advise
What is the number one priority when coaching a client
Helping the client _________ their _________.
When a coach tells a client that they seem anxious or agitated, what is he doing?
listening beyond the words
When a coachee does not achieve a specific goal, what does a coach do?
What is the value of a story?
It communicates a ________________.
If a client is unable to get beyond deep emotional pain, that is impacting every facet of their life, what should a coach do?
Let the client _________ and then _____________.
What is an effective coach approach pertaining to feedback?
Feedback must be ____________________.
clear and direct
How should a coach handle pauses in coaching?
Allow ____________ to get the work done.
What is the purpose of coach's intuition?
To bring _____________ to the forefront.
When a client asks for your advice on a similar situation that you have been through how should you handle this?
Acknowledge that you have been through a similar event and yet it is more important to consider what the client ________________.
desires to do
When a client is under stress and reverts back to an old behavior and doubts their ability to change what should a coach do?
Remind them of ___________ and assist them in __________________.
-planning for stressful times
How do you coach a client who feels stuck?
Ask questions that get them to ___________ what being free from this situation ________ or _________.
How do you address a client who has no energy or passion for what they say is a great opportunity?
Ask about the __________ of energy for what they say is a great opportunity.
What is an effective approach to talking with a client who doesn't follow through on actions committed to?
Inquire as to what the client _________ about this situation.
How do you get to the issue with a client who is all over the place?
Ask them to ___________ it.
What is feedback in a coaching relationship?
An ____________ of __________ shared with the coachee.
-fact or behavior
How can a coach support a clients self-awareness?
Ask a ___________.
When a client admits they have a difficult time getting work done because of focusing too much on irrelevant details, what is an effective coach approach?
Ask the client to distinguish between ____________ and ____________ issues.
If a client shares he doesn't have friends and tries to befriend the coach, what is a potential way of handling this?
Ask the client to consider a ____________ for making new friends.
When is planning and goal setting most effective?
When it is __________ by client and coach.
How do you help a client move to the next level?
________ and _________ the client's on-going learning.
How can a coach determine if the coachee is getting value from the coaching experience?
____________ the client.
How does a coach support a client's self-awareness?
_______________ what "new awareness" they have obtained.
ask the client
What is a foundational principle of coaching?
The client's _____________ impact their actions.
What is the role of the client in action plans?
To be involved in designing ________ at ___________.
An effective coaching plan is based on what?
S.M.A.R.T (specific measurable attainable relevant time-lined)
How can a coach support a client in changing a thought pattern?
Ask the client what has been the _____________ of current thought pattern.
How does a coach support a client's learning?
Ask the client how they can __________ their learning in to _____________.
If a coach feels that the client isn't gaining very much from a coaching relationship, what should he do?
Respect the client's ability to determine the ___________ of the coaching experience.
value and use
If a client is not technical and his supervisor has creative expectations on his performance, how might you coach this?
Have the client share how he has _____________ new or unusual technical problems in the past.
How is it best to recap action steps in a coaching session?
Done ___________ during the session.
When a coachee wants to make a midlife crisis step, what is the role of the coach?
The coach should allow space for the client to __________ in a ______________ environment.
What is the coach's role in working with a client in goal and priority setting?
Facilitate a process around the client's _____________.
goals and priorities
How does a coach help a client gain self-awareness about their strengths?
Ask what has ____________ in the past and what ___________ were utilized.
When a client does not take action and often changes the planned discussion, what is an appropriate coaching response?
Review original coaching agreement and _________ to the client's needs.
How do coaches share their insights?
By asking _______________.
If the client admits he only agrees to recent action steps in order to please the coach, what is an effective coach approach?
Ask the client what their ______________ is from this experience.
When a client is ready to quit as a result of a difficult supervisor, what is an effective response from the coach?
Investigate what a __________________ would look like.
conversation with the supervisor
A client is unable to work on a team because of a belief that "more people equals more conflict and competition", what might a coach invite the client to explore?
The client's belief that people are ___________________.
When a client is presented with two job opportunities, what is the best coach approach?
Invite the client to make a list and see how each job opportunity aligns with the _________________.
When a coach has an insight pertaining to a client, what is the best approach?
_______________ to share the intuition.
When a client adds a topic point in a coaching session, what should the coach do?
Establish a _________________ with the client.
If a client tells you they want something and gives few options as to how to attain it, what is a possible way of addressing the stalemate?
Ask the client to describe the desired _____________ they are seeking.
What is an appropriate response to a client who does not follow through on action steps?
What __________________ of meeting your goals?
got in the way
How does a coach manage progress and accountability?
Ask the client how they will ______________ accountable.
If a client's assumptions and limiting beliefs are holding him back, how might a coach help his client?
Engage the client in a discussion on _______________ and _________________ that are holding him back and attempt to get him to ___________ them.
When a client says they are not good enough in a particular role, what might a coach ask?
What are the roles where you ______________ good enough?
If a client keeps saying they want to change a behavior and yet make no change, what might a coach say?
How _____________ is this change to you?
When a client commits to an action, what is the best approach for the coach?
Encourage the client to determine ______________ for self-accountablity.
their own method
A client claims he always works and has no time for himself, what is a possible coach approach?
Have a discussion around ________________.
"who" versus "what"
If a conflict arises between two clients and one asks the coach to intervene, what is an appropriate response?
Help the client devise _________________ the other person.
a strategy to confront
Helping a client see the end result is an example of what?
How should a coach address a supervisor demanding information about a client?
Refer to the _____________ and invite the supervisor to go ___________ to the employee.
Who is most qualified to determine an appropriate course of action?
What is the value of emotions in coaching?
Provides a ______________________ and ______________.
-context for understanding
When coaching an individual who is impressed with your expertise in their field, it is important to do what?
Explain the difference between a _________ and a ______.
What is it called if a coach gets a kick-back when he refers a client to a diagnostic specialist?
"conflict of interest"
When a person becomes frustrated with a coach who is not giving expert advice, what might the problem be?
The coach did not _________________ what coaching is and is not.
If a coach has expertise in the client's field, what could it lead to?
________________ with the client's issue.
Direct communication has what impact on the client?
Tends to __________ and ___________ for greater goals.
What must every coaching conversation include?
An agenda that is ________ by the ___________.
What opinions or insights can a coach give about a person they are coaching to another client?
What does master coaching require?
It requires _________, and on-going _____________ based on __________.
What is an appropriate response to a client asking the coach for advise?
Always start with getting them to ___________.
What is the next step after earning an ACC?
Develop your __________________.
Who is the expert in the coaching relationship?
Who has the answers in the coaching relationship?
If a person you are coaching in a group setting asks for individual coaching, what should you do?
Determine with ___________ what the client is looking for in a private coaching relationship and avoid any ______________ with the group setting.
-conflicts of interest
What is "coaching presence"?
An ___________ that is ________.
What makes "direct communication" most effective?
When it assists the client in gaining ___________.
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