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AAA D3 Call Status Abbreviations
Terms in this set (19)
Assigned: identifies the date and time that a call has been given to a driver with a facility.
Automatic Vehicle Locator: a system that automatically assigns calls to drivers based on their location, without human intervention.
Cancelled: identifies that a member has cancelled the road service request.
Cleared: identifies the date and time that a call record has been completed.
AAA proprietary software currently used for processing member road service requests. D2000 is the predecessor for D3.
AAA proprietary software for processing member road service requests. D3 is the replacement for D2000
Declined: A D3 code that identifies that a driver has declined the call.
Dispatched: A D3 call status code that identifies that a driver has accepted a call and will help the member.
En route: A D3 cal status code that identifies the date and time that a service technician begins traveling to the members breakdown location.
Revised ETA: a D3 call status code that documents a revised estimated time of arrival.
Estimated Time of Arrival: When a member's road service request is dispatched, this is the estimated time that a driver will arrive on scene.
Killed: A D3 call status code that identifies that members called for roadside assistance, but before they hang-up, they no longer need roadside assistance.
On-Location: Identifies when a technician arrived at the members breakdown location.
Projected Time of Arrival
Roadside Assistance Program
Service Provider Portal
THIS SET IS OFTEN IN FOLDERS WITH...
AAA D3 Abbreviations
AAA Call Status
AAA Story of the Call
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