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Terms in this set (100)
A computer will not load Windows and displays the error message "Operating system not found". Which of the following tools should the technician use to troubleshoot the issue?
A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?
Which of the following ports is used for a secure browser connection for an online purchase?
When troubleshooting a motherboard that has no power, which of the following steps would the technician do FIRST?
Make sure the computer is plugged in.
A technician has a computer with three hard drives and wants to create a RAID array with parity. Which of the following RAID configurations should be installed?
A client has requested the use of an AMD CPU on a workstation computer. Which of the following motherboard sockets MUST be utilized for this customer's PC?
A customer is building a high-end gaming PC and is seeking an appropriate power supply unit. Which of the following feature-sets of a power supply should be installed? (Select THREE).
High number of connectors, 24-pin main connector and dual 12v rails
A technician is tasked with installing a printer for use in a department with ten users in a wireless- only environment while directly connected to the network. Which of the following network modes should the technician utilize in the printer setup?
A technician is reviewing the output of an ipconfig command. Which of the following listed IP addresses forwards traffic to another network or subnet?
After installing a new wireless router in a home office, a user's remote clients have lost the ability to access the FTP server on the user's home office LAN. Which of the following features in the router MUST be configured before the clients can regain secure access?
After upgrading a customer's motherboard and CPU, the PC will not boot. The technician can hear a single long beep lasting 4-5 seconds. This beep repeats until the unit is powered off. Which of the following is the MOST likely cause of this alarm?
The technician has not properly seated the RAM.
A user has a virtual machine that is running slowly and needs to increase performance. Which of the following components, when upgraded, would have the MOST significant impact?
A user has requested a technician to upgrade a small form factor open source PC to facilitate video capture. Which of the following should be used?
Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4GHz?
A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation?
A user, Ann, logs in to her computer and receives an error that states "this IP address is already in use". All computers are assigned dynamic IP addresses. When following best practices, which of the following commands should the technician run? (Select TWO).
ipconfig / release AND ipconfig / renew
A technician has noticed that a client has an unsecured wireless network. Which of the following is the BEST security encryption type to protect the wireless network from intrusion?
A user reports that the mouse is not working properly. The technician notices on the user's workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?
Not enough memory
A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?
Disconnect the AC and battery power and hold the power button for several seconds.
A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?
One of the pins on the VGA cable was damaged.
A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT?
Perform a scan of the drive for file fragmentation
Which of the following is the purpose of DHCP?
Ability to automate the IP schema to hosts
Which of the following HD PC connector types are used for connecting dual monitors to a workstation? (Select TWO).
HDMI and DVI
Which of the following is required during the installation of a digitizer?
Must be calibrated
A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After installation, the computer detects the new 2TB drive as a 250GB drive. Which of the following should the technician do to fix this issue?
Flash the BIOS
Which of the following RAM types can continue working if there is corrupt data?
A technician has a desktop with two hard drives. The technician would like to configure a RAID array such that one drive can fail, but data can still be accessed. Which of the following RAID types should the technician install?
A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The telephone line connected to the expansion card is MOST likely which of the following cable types?
A technician works for a company that has virtual servers and virtual desktops. The company hires a user who only needs to access the virtual desktops. Which of the following is the MOST cost- effective workstation to purchase?
Which of the following cables can transmit Gigabit speeds? (Select TWO).
CAT5e and CAT6
A user has a laptop and is trying to connect to a wireless network but is unable to see any SSIDs. Which of the following would be the FIRST thing that the technician should do?
Check that the wires radio is not turned off
A technician is troubleshooting a workstation's hard drive with multiple read/write failures. Which of the following can be used to repair the hard drive?
Which of the following components of a motherboard is responsible for communications between CPU and RAM?
An operating system running from a portable flash drive needs fast read/write speeds. Which of the following technologies is BEST suited to support this?
A technician needs to enable remote connections to a workstation that is to be accessed from an external network. Which of the following settings on the router needs to be configured?
A technician has been dispatched to work on a printer and must perform the following tasks: remove jam, clean heads, replace cartridge, and calibrate. Which of the following printer types will the technician be servicing?
A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue?
Which of the following display types is typically found on tablets and monitors with wide viewing angles?
Which of the following cable connection types is an example of a mini DIN?
Turning off DHCP on a SOHO wireless router will require manual entry of which of the following workstation settings? (Select TWO).
DNS server IP address and Gateway IP address
A user reports a long delay when attempting to open a large, often used database file on the local drive. Which of the following tools would MOST likely be used to resolve this issue?
A computer technician wants to boot up a computer using a USB flash drive. After inserting the USB drive and powering on the computer, it does not boot to the flash drive and instead boots to the OS on the hard drive. Which of the following is MOST likely the cause?
The boot order in the BIOS is incorrect
A customer wants a computer for performing a single-threaded task as quickly as possible. Which of the following CPU characteristics is the MOST important?
Which of the following connectors provide power to the system board? (Select TWO).
4-pin 12v and 24-pin ATX
Which of the following is an advantage of using DHCP for network addressing?
A user reports that every time a document is printed to a laser printer, the document lettering smudges, making it unreadable. Which of the following is the cause?
The fuser is not functioning properly
A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user's requirements?
A user wants to share access to the Internet from a smartphone to another mobile device. Which of the following Internet connection types should be used?
A network technician is in the process of setting up a university lab. The lab requires 23 workstations; the workstations will need to be segregated from the rest of the network, with no wireless access, while limiting collisions. Which of the following will satisfy these requirements while being the LEAST expensive?
A network technician is in charge of creating the network cut sheet for an existing building. Some of the ports have been labeled, but some of the labels are unreadable. Which of the following tools would be BEST used to identify termination location?
Tone generator and probe
A user reports that a laptop is turning on but the battery is not charging and the laptop power icon indicates it is not plugged in. The user inspects the power adapter; the green light is on and plugged into the laptop. Which of the following is the MOST likely cause of the issue?
A user, Joe, is watching a training education video and notices dark pin-sized dots in the same location on his laptop LCD screen. Which of the following is the cause of this issue?
A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?
IP Address Conflict
When upgrading RAM in a laptop, which of the following would a technician need to check FIRST in the manufacture's specifications?
Maximum capacity of the motherboard
A user notices the printed pages from a network laser printer are creased and pressed. Which of the following should the technician check FIRST when troubleshooting this problem?
A user wants to connect a laptop to the office LAN, charge the battery, and have a dual screen setup. Which of the following would BEST solve this user's requirements?
Android smartphones are typically different from other smartphone devices in that:
Android devices use open source operating systems.
A user has a laptop on a docking station that is used as a primary workstation. Whenever the user undocks the laptop to go to a meeting, the laptop powers off after only a few minutes. Which of the following should the technician MOST likely replace?
A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?
A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following would be the MOST likely reason?
Poor paper quality
A customer has a Windows 7 laptop that is a few years old. The customer reports that the laptop performance is slow. A technician checks the laptop and finds it has the maximum 8GB of RAM, an i5 processor, and a 5400 RPM magnetic hard drive. Which of the following is the BEST way the technician can improve the performance of the laptop?
Replace the 5400 RPM hard drive with a SSD.
Members of a sales team travel frequently with their laptops. The members have reported that hotel WiFi is unreliable and unsecure. Which of the following devices could the IT department recommend to use instead of hotel WiFi?
A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the following PC expansion cards would the technician upgrade?
A technician needs to physically secure a laptop while it is in the hotel room. Which of the following items would be used for this purpose?
Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?
A technician is troubleshooting a printer that is displaying a paper jam error message. The technician attempts to clear the jam but there is not any actual paper stuck in the printer. Which of the following is MOST likely causing this problem?
A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to the WiFi at a local café. The laptop was initially setup with a specific IP address for use with a corporate WLAN. To temporarily reconfigure the settings, which of the following must the technician must access?
Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties
Which of the following enables touch functionality on a laptop display?
A user's iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem?
Plug the phone into a known good charger
A user reports that the mobile device in use has a very dim display. Which of the following is a possible solution for this issue?
A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to easily solve the problem?
Replace the faulty drive in the array.
A technician has set a laptop display to a resolution that was not supported and now cannot see the desktop. Which of the following diagnostic options would the technician choose to correct the issue?
A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?
A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?
Use a USB to RJ-45 dongle
A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do next?
Replace the battery with a new one
Which of the following is the benefit of a modern tablet as compared to an e-Reader?
A tablet has the ability to run graphically intense applications
A technician has been requested to replace an Intel CPU with an AMD CPU on a laptop. Which of the following components will need to be replaced as the technician prepares to complete the order?
Which of the following components is responsible for converting light into digital information?
A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?
Change screen orientation
A company wants to use a laptop as a public kiosk in the lobby. Which of the following should the technician MOST likely recommend in order to secure the laptop?
Use a cable lock
Which of the following types of devices MOST likely uses electronic ink technology?
Which of the following types of expansion slots is MOST frequently found in blade servers?
A user attending a conference needs to print something from a tablet immediately. Which of the following is the QUICKEST way for the technician to establish a connection for the user to print?
Joe, a technician, is troubleshooting an issue with a PC suddenly losing network connectivity. He has confirmed that the cable is plugged in and has swapped it with a known working cable. Joe then pings the IP address of 127.0.0.1 and receives no response. Which of the following could be the cause of the issue? (Select TWO).
The TCP drivers are corrupted AND The NIC is no longer functioning properly.
Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?
A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to communicate with the PC. Which of the following features should the user look for on a piano keyboard to BEST facilitate this?
Which of the following memory types is primarily used in laptops?
A technician is planning a hardware upgrade of a workstation. The technician would like to upgrade the video card, sound card, and NIC and add a USB 3.0 card. The technician is concerned about power consumption by the expansion cards. Which of the following upgrades would MOST likely require also upgrading the power supply?
Which of the following cable types should be installed to minimize toxic fumes in the event of a fire?
A laptop logon screen can barely be seen, despite adjusting the display's brightness setting. Which of the following display components is defective?
A user reports that all printouts to a locally attached printer show only garbled characters. Which of the following tools should a technician use to troubleshoot the issue?
Which of the following would a company use to limit traffic between subnets on a network?
A technician needs to connect a fiber cable to a distribution panel that has a round barrel connection. Which of the following would be required?
A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?
Tone generator and probe
A technician is tasked with replacing all the APs in an office building for greater speeds. The current location of APs allowed for total coverage of WiFi throughout the office. Which of the following 802.11 standards should be used?
A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?
A user calls the help desk to inform the technician that the desktop laser printer has bad memory and needs to be replaced. After some inquiry, the technician discovers that the user is receiving an "insufficient memory" error when trying to print photos. After verifying that print spooling has been enabled, which of the following is the BEST course of action for the technician? (Select TWO).
Recommend that the user print the photos using an inkjet printer AND Suggest that the user lower the size or resolution of the photos
A client's computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?
A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRST?
Consult the motherboard documentation
Which of the following Internet connection types is a digital form that runs over standard telephone wiring?
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