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scheduling matrix

identifies a pattern of working and nonworking hours for the medical office.

stream scheduling

each patient is given a predetermined appointment time based on status and needs.

wave scheduling

assigns a group of patient appointments to the top of each hour. Assumes that not everyone will be on time.

modified wave scheduling

schedules patients at regular intervals within a given hour, example every 15 minutes.

cluster scheduling

groups similar procedures at the same time or day of the week, example all physicals will be thursday afternoons.


scheduling two patiens in the same time slot for the same provider.

Open office hours

all patients are walk-ins and are seen in the order in which they arrive.


continual or persistent conditions


a sudden onset of symptoms such as sore throats, ear infections

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