52 terms

Ethics 125 - NAD-RID CPC Tenets

CPC Tenets Study Guide
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Interpreters adhere to standards of confidential communication.
CPC Tenet #1
Tenet #2
Interpreters possess the professional skills and knowledge required for the specific interpreting situation.
Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.
Tenet #3
Tenet #4
Interpreters demonstrate respect for consumers.
Interpreters demonstrate respect for colleagues, interns, and students of the profession.
Tenet #5
Interpreters maintain ethical business practices.
Tenet #6
Tenet #7
Interpreters engage in professional development.
Interpreters hold a position of trust in their role as linguistic and cultural facilitators
of communication. Confidentiality is highly valued by consumers and is essential to protecting
all involved.
Each interpreting situation (e.g., elementary, secondary, and post-secondary education, legal, medical,
mental health) has a standard of confidentiality. Under the reasonable interpreter standard, professional
interpreters are expected to know the general requirements and applicability of various levels
of confidentiality. Exceptions to confidentiality include, for example, federal and state laws requiring
mandatory reporting of abuse or threats of suicide, or responding to subpoenas.
Guiding Principle - Tenet #1 Confidentiality
Share assignment-related information only on a confidential and "as-needed" basis (e.g.,
supervisors, interpreter team members, members of the educational team, hiring entities).
Illustrative Behavior - 1.1 (Confidentiality)
Illustrative Behavior 1.2 (confidentiality)
Manage data, invoices, records, or other situational or consumer-specific information in a
manner consistent with maintaining consumer confidentiality (e.g., shredding, locked files).
Inform consumers when federal or state mandates require disclosure of confidential
information.
Illustrative Behavior 1.3 (confidentiality)
Guiding Principle: Professionalism - Tenet #2
Interpreters are expected to stay abreast of evolving language use and trends in the profession of interpreting as well as in the American Deaf community.
Interpreters accept assignments using discretion with regard to skill, communication mode, setting, and
consumer needs. Interpreters possess knowledge of American Deaf culture and deafness-related resources.
Illustrative Behavior 2.1 (Professionalism)
Provide service delivery regardless of race, color, national origin, gender, religion, age, dis-
ability, sexual orientation, or any other factor.
Assess consumer needs and the interpreting situation before and during the assignment and
make adjustments as needed.
Illustrative Behavior 2.2 (Professionalism)
Illustrative Behavior 2.3 (Professionalism)
Render the message faithfully by conveying the content and spirit of what is being communi-
cated, using language most readily understood by consumers, and correcting errors discreetly
and expeditiously.
Request support (e.g., certified deaf interpreters, team members, language facilitators) when
needed to fully convey the message or to address exceptional communication challenges (e.g.
cognitive disabilities, foreign sign language, emerging language ability, or lack of formal
instruction or language).
Illustrative Behavior 2.4 (Professionalism)
Illustrative Behavior 2.5 (Professionalism)
Refrain from providing counsel, advice, or personal opinions.
Judiciously provide information or referral regarding available interpreting or community
resources without infringing upon consumers' rights.
Illustrative Behavior 2.6 (Professionalism)
Interpreters are expected to present themselves appropriately in demeanor and
appearance. They avoid situations that result in conflicting roles or perceived or actual conflicts of
interest.
Guiding Principle: Conduct - Tenet #3
Illustrative Behavior 3.1 (conduct)
Consult with appropriate persons regarding the interpreting situation to determine issues such
as placement and adaptations necessary to interpret effectively.
Decline assignments or withdraw from the interpreting profession when not competent due to
physical, mental, or emotional factors.
Illustrative Behavior 3.2 (Conduct)
Illustrative Behavior 3.3 (Conduct)
Avoid performing dual or conflicting roles in interdisciplinary (e.g. educational or mental
health teams) or other settings.
Comply with established workplace codes of conduct, notify appropriate personnel if there is a
conflict with this Code of Professional Conduct, and actively seek resolution where warranted.
Illustrative Behavior 3.4 (conduct)
Illustrative Behavior 3.5 (conduct)
Conduct and present themselves in an unobtrusive manner and exercise care in choice of attire.
Refrain from the use of mind-altering substances before or during the performance of duties.
Illustrative Behavior 3.6 (conduct)
Disclose to parties involved any actual or perceived conflicts of interest.
Illustrative Behavior 3.7 (Conduct)
Illustrative Behavior 3.8 (conduct)
Avoid actual or perceived conflicts of interest that might cause harm or interfere with the
effectiveness of interpreting services
Refrain from using confidential interpreted information for personal, monetary, or professional
gain.
Illustrative Behavior 3.9 (conduct)
Illustrative Behavior 3.10 (Conduct)
Refrain from using confidential interpreted information for the benefit of personal or pro-
fessional affiliations or entities.
Illustrative Behavior 4.1 (Repect for Consumers)
Consider consumer requests or needs regarding language preferences, and render the mes-
sage accordingly (interpreted or transliterated).
Approach consumers with a professional demeanor at all times.
Illustrative Behavior 4.2 (Respect for Consumers)
Illustrative Behavior 4.3 (Repsect for Consumers)
Obtain the consent of consumers before bringing an intern to an assignment.
Facilitate communication access and equality, and support the full interaction and independ-
ence of consumers.
Illustrative Behavior 4.4 (Respect for consumers)
Guiding Principle: Respect for Consumers- Tenet #4
Interpreters are expected to honor consumer preferences in selection of inter-
preters and interpreting dynamics, while recognizing the realities of qualifications, availability, and
situation.
Interpreters are expected to collaborate with colleagues to foster the delivery of
effective interpreting services. They also understand that the manner in which they relate to col-
leagues reflects upon the profession in general.
Guiding Principle: Respect for Colleagues - Tenet #5
Illustrative Behavior 5.1 (Respect for Colleagues)
Maintain civility toward colleagues, interns, and students.
Work cooperatively with team members through consultation before assignments regarding
logistics, providing professional and courteous assistance when asked and monitoring the
accuracy of the message while functioning in the role of the support interpreter.
Illustrative Behavior 5.2 (Respect for colleagues)
Illustrative Behavior 5.3 (Respect for Colleagues)
Approach colleagues privately to discuss and resolve breaches of ethical or professional
conduct through standard conflict resolution methods; file a formal grievance only after
such attempts have been unsuccessful or the breaches are harmful or habitual.
Assist and encourage colleagues by sharing information and serving as mentors when
appropriate.
Illustrative Behavior 5.4 (Respect for Colleagues)
Illustrative Behavior 5.5 (Respect for Colleagues)
Obtain the consent of colleagues before bringing an intern to an assignment.
Guiding Principle: Business Practices - Tenet #6
Interpreters are expected to conduct their business in a professional manner
whether in private practice or in the employ of an agency or other entity. Professional interpreters are
entitled to a living wage based on their qualifications and expertise. Interpreters are also entitled to
working conditions conducive to effective service delivery.
Illustrative Behavior 6.1 (Business Practices)
Accurately represent qualifications, such as certification, educational background, and expe-
rience, and provide documentation when requested.
Illustrative Behavior 6.2 (Business Practices)
Honor professional commitments and terminate assignments only when fair and justifiable
grounds exist.
Promote conditions that are conducive to effective communication, inform the parties
involved if such conditions do not exist, and seek appropriate remedies.
Illustrative Behavior 6.3 (Business Practices)
Inform appropriate parties in a timely manner when delayed or unable to fulfill assignments.
Illustrative Behavior 6.4 (Business Practices)
Illustrative Behavior 6.5 (Business Practices)
Reserve the option to decline or discontinue assignments if working conditions are not safe,
healthy, or conducive to interpreting.
Refrain from harassment or coercion before, during, or after the provision of interpreting
services.
Illustrative Behavior 6.6 (Business Practices)
Illustrative Behavior 6.7 (Business Practices)
Render pro bono services in a fair and reasonable manner.
Charge fair and reasonable fees for the performance of interpreting services and arrange for
payment in a professional and judicious manner.
Illustrative Behavior 6.8 (Business Practices)
Interpreters are expected to foster and maintain interpreting competence and the
stature of the profession through ongoing development of knowledge and skills.
Guiding Principle: Professional Development - Tenet #7
Illustrative Behavior 7.1 (Professional Development)
Increase knowledge and strengthen skills through activities such as:
• pursuing higher education;
• attending workshops and conferences;
• seeking mentoring and supervision opportunities;
• participating in community events; and
• engaging in independent studies.
Keep abreast of laws, policies, rules, and regulations that affect the profession.
Illustrative Behavior 7.2 (Professional Development)