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Terms in this set (7)
The sales person asks the customer if he or she needs assistance.
The sales person simply welcomes the customer to the store.
The salesperson makes a comment or asks questions about the product in which the customer shows interest.
Is expressing yourself without the use of words.
Are those that require more than a yes or no answer, such as "What do you dislike about the copier?"
What are the seven steps of a sale?
Approaching the customer, determining needs, presenting the product, overcoming objections, closing the sale, suggestion selling, and relationship building.
List three methods used for determining needs.
Observing, listening, and questioning.
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