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AMA Chapter 10
Terms in this set (18)
automatic call routing
A software system that answers phones automatically and routes calls to staff after the caller responds to prompts; also used to call a large number of patients to remind them of appointments or make announcements.
An unexpected event that throws a plan into disorder; an interruption that prevents a system or process from continuing as usual or as expected.
Patients who are returning to the office who have previously been seen by the physician.
A means of achieving a particular end, as in a situation requiring haste or caution.
Essential; being an indispensable part of a whole.
A two-way communication; mutual or reciprocal action or influence.
Coming and going at intervals; not continuous.
Space of time between events.
Something in which a thing originates, develops, takes shape, or is contained; a base on which to build.
A person who fails to keep an appointment without giving advance notice.
A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist.
A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure.
Something that is necessary to an end or to carry out a function.
Competency as a result of training or practice.
Payment of benefits to the physician for services rendered according to the guidelines of the third-party payer.
A system for examining and separating into different groups; in the medical office, determining the severity of illness that patients experience and prioritizing appointments based on that severity.
Relating to a combination of social and economic factors.
A predeveloped page layout used to make new pages with a similar design, pattern, or style; a standardized file type used in computer software as a preformatted example on which to base other files.
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