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365 Which of the following cable types supports a transmission speed no greater than 100 Mbps per the IEEE specification?
366 Which of the following RAM types is used to resolve certain memory errors?
367 A first level help desk support technician receives a call from a customer and works with the customer to resolve the call for several minutes unsuccessfully. Which of the following should the technician do NEXT?
A. Continue working with the customer until the problem is resolved.
B. Explain to the customer that they receive a call back when someone more qualified is available.
C. Explain to the customer that the problem cannot be resolved and end the call.
D. Escalate the call to another technician.
368 Which of the following IP addresses is in a class A range?
369 Which of the following must be performed when installing a touch screen?
A. Disable the keyboard
C. Boot the computer in safe mode
D. Disable the mouse
370 Which of the following cable types is required for a BNC connector?
A. Fiber Optic
371 A user reports that when trying to input data using a touch screen, items other than the ones being touched are displayed. Which of the following would be the FIRST action to take?
A. Ensure the user's PC has the latest touch screen drivers installed.
B. Have the user check to see if the touch screen control cable is loose.
C. Have the user run a complete virus scan.
D. Ensure the user has calibrated the screen.
372 Which of the following memory modules uses a 240-pin connector?
373 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor?
B. DMA controller
374 The most effective use of clusters on a hard drive is in which of the following file systems?
375 Which of the following is the chipset used by the CPU to communicate with the system memory?
376 A technician is installing an old Windows 2000 application on a Windows 7 workstation. Which of the following will allow the application to be installed correctly?
A. Run Windows Upgrade Advisor
B. Disable UAC
C. Upgrade the application software
D. Install in compatibility mode
378 Which of the following storage resources gives the ability to hold the LARGEST amount of data?
A. SD card
C. DLT tape
379 Which of the following printers needs a fuser installed?
C. Dot Matrix
380 Which of the following defines the protocol associated with the following TCP or UDP port numbers, in order? 21, 23, 25, 69, 443
A. FTP, SSH, SMTP, HTTPS, TFTP
B. FTP, TELNET, SMTP, TFTP, HTTPS
C. TELNET, FTP, SMTP, HTTPS, TFTP
D. TELNET, SSH, TFTP, SMTP, HTTPS
381 Which of the following would BEST optimize a computer that is heavily used?
382 Which of the following commands can be used to verify the gateway IP address on a local computer?
A. net use
384 Which of the following is the MAXIMUM partition size of a hard drive using the FAT32 file systemin Windows XP?
385 Which of the following should a technician do to protect exposed hardware from ESD?
A. Touch a piece of metal to discharge any static electricity.
B. Touch one of the computer expansion cards to discharge any static electricity.
C. Touch the motherboard to discharge any static electricity.
D. Touch the floor to discharge any static electricity.
386 Multiple users report that the network color printer is not printing in color, but only in monochrome. The technician knows the print server had maintenance done over the weekend that included driver updates. The NEXT action would be to:
A. flash the firmware on the printer to match the new driver
B. check the printer properties on the server
C. power cycle the printer to update the driver
D. have each user remove and re-install the printer to update the driver
387 Which of the following adapter types would provide the BEST performance for high end graphics?
D. IEEE 1394
388 A technician has determined that there is constant interference from other wireless devices over the wireless network. Which of the following should the technician do FIRST to resolve the problem?
A. Change the admin password on the wireless router.
B. Change the encryption type on the wireless router.
C. Change the channel being used by the wireless router.
D. Change the SSID on the wireless router.
389 Which of the following is the BEST way to ensure that a hard drive is secure for disposal?
A. FDISK the drive multiple times.
B. Magnetically erase the drive.
C. Format the drive.
D. Convert the drive to NTFS.
391 Which of the following troubleshooting steps is NEXT after determining the cause?
A. Establish a plan of action to resolve the problem and implement the solution.
B. Document findings, actions, and outcomes.
C. Verify full system functionality and if applicable implement preventative measures.
D. Question the user and identify user changes.
392 PC2700 memory runs at which of the following clock speeds?
393 A user reports that their computer seems to be running slow and frequently reboots on its own. Which of the following is the FIRST thing the technician should check to address this issue?
A. Check for newly installed software on the system
B. Check to determine if the graphics card is faulty
C. Reinstall antivirus software and run a scan
D. Check for newly added peripherals to the system
394 Setting an administrator password in the BIOS will accomplish which of the following?
A. Prevent a user from reading email
B. Prevent a virus from infecting the BIOS
C. Prevent a user from rearranging boot devices
D. Prevent an outside intruder from attacking the system
395 Which of the following technologies BEST refers to simultaneous data transfer in both directions?
B. Ethernet routing
D. Ethernet switching
396 A technician has a customer with a Windows 7 Home Basic machine who wants to play movies through the Media Center program. Which of the following should the technician do to allow this to happen?
A. Upgrade the Media Player program to the Media Center program.
B. Enable the Media Center program.
C. Upgrade the system to Windows 7 Business.
D. Upgrade the system to Windows 7 Home Premium Edition.
397 A laptop docking station will enable a user to do which of the following?
A. Simultaneously connect to multiple network subnets
B. Provide an additional layer of security for the laptop
C. Connect and use multiple peripherals from one device
D. Add additional RAM to a laptop that might not have available slots
398 Which operating systems use the c:\WINNT\ directory?
A. Windows 7
B. Windows Vista Home
C. Windows Vista Ultimate
D. Windows 2000
399 The highest quality video will generally be obtained using which of the following connector types?
400 Fingerprint readers are an example of which of the following security technologies?
C. Smart card
D. Username authentication
401 A new printer driver has just been installed on a desktop computer. Which of the following is the correct location to find the Print Test Page button?
A. In Computer Management under Administrative Tools
B. The General tab of the properties page of the printer
C. In the Print Spooler service
D. The Hardware tab of the Systems properties page
402 Which of the following cable types is required to be fire-resistant and does not emit toxic fumes when exposed to high temperatures?
403 Which of the following is a reason for maintaining a system with a floppy drive?
A. To enable Bit Locker
B. To recover archived data
C. To store large amounts of data
D. To increase data read speed
404 Which of the following is the MAXIMUM data rate of IEEE 1394?
405 Which of the following will enable a technician to easily identify a connection for each device?
A. Installing SATA drives
B. Using LCD monitors
C. Using optical mice
D. Cable management
406 Which of the following cable types use shielding to protect against EMI and RFI? (Select TWO).
D. UTP E. STP
407 Which of the following is an example of EMI?
A. Degraded LAN performance due to too many Bluetooth devices being used in close proximity
B. Degraded LAN performance due to CAT5 cable being wound too tightly
C. Degraded LAN performance due to a cellular phone being used in close proximity
D. Degraded LAN performance due to CAT5 and AC power cables in close proximity
408 Which of the following explains what the wattage rating of a power supply determines?
A. Number of power connectors available
B. Number of potential internal drives
C. Storage capacity of optical disks
D. Speed of the processor chip
409 A technician finds the inside of a desktop computer completely covered in almost 1 inch (2.54centimeters) of dust. Which of the following would be the BEST solution to clean out the inside of the case?
A. Wet rag
B. Compressed air
C. Lint free cloth
D. Dry rag
411 Which of the following ports would Windows Firewall need to make an exception for in order to allow FTP access?
412 Which of the following is the purpose of a monitors degauss feature?
A. Automatically adjusts the display settings for optimal performance
B. Increases the monitor brightness to reduce glare
C. Removes stray magnetic fields
D. Resets the monitor to factory default settings
413 Which of the following properties of a heat sink has the GREATEST affect on heat dispersion?
A. Proximity to the power supply
B. Surface area
C. Connection mechanism
414 A user reports an unusual amount of spam in their inbox. The technician should advise the user to-do which of the following?
A. Find a new ISP.
B. Reply to all spam email opting out of future emails.
C. Add the sender to the junk email sender list.
D. Create a new email account.
415 A users laptop has a PATA controller. The user wishes to add a SATA hard drive for storage. Which of the following would be the BEST method to solve this issue?
A. Use an external USB enclosure.
B. Change the BIOS settings to support SATA drives.
C. Exchange the drive for a PATA hard drive.
D. Replace the motherboard with one that supports SATA drives.
416 Which of the following should be used when cleaning toner inside a laser printer?
A. Lint free gloves
B. Static wrist bands
C. Rubber gloves
D. Protective eyewear
417 A user is trying to use their laptop with a video projector and cannot get the projector to display the computer screen. Which of the following should the technician try FIRST?
A. Check the power cable to the projector.
B. Put a new bulb in the projector.
C. Replace the video cable to the projector.
D. Toggle the function key for the display in the laptop keyboard.
418 Which of the following is characterized by the creation of a secure tunnel into a known server location?
419 Which of the following is the MAXIMUM number of primary partitions that can exist on a physical hard drive?
420 A user is unable to login to their laptop when away from the office. Which of the following is the MOST likely reason?
A. Login attempts within the office extend the login account password expiration period.
B. The users domain login credentials need to be cached.
C. Microsoft Windows cannot authenticate the users login when not connected to the network.
D. The users account was created on the network after the initial user logged in.
421 Which type of connector is required for a coaxial network cable?
B. Token ring
422 While checking the print queue, a technician determines that a print job at the top of the queue requires a paper size not loaded in the printer. Which of the following is the BEST option to get the other print jobs to print until the issue can be resolved?
A. Force the job to print on the paper that is loaded in the printer.
B. Lower the priority of the jammed print job.
C. Delete all print jobs and have all the users resubmit the print jobs.
D. Increase the priority of all other jobs in the print queue.
423 Which of the following options is the BEST way to fix a CRT monitor that has suffered from magnetic interference?
A. Replace the power cord.
B. Turn it off, wait several minutes, and restart.
C. Plug it into a different outlet.
D. Perform a degauss.
424 A technician needs to upgrade several Windows XP Professional 64-bit computers to Windows 7Professional 64-bit. The technician wants to retain the user settings. Which of the following tasks should the technician perform?
A. Upgrade the 64-bit Windows XP Professional to 64-bit Windows VISTA Professional, and then upgrade the 64-bit Windows VISTA Professional to 64-bit Windows 7 Professional.
B. Do a clean install of 32-bit Windows VISTA Professional, and then an upgrade to 64-bitWindows 7 Professional.
C. Do a clean installation of 64-bit Windows 7 Professional.
D. Upgrade from 64-bit Windows XP Professional to 64-bit Windows 7.
425 Which of the following connectors allows both audio and video to pass through them?
426 How can a user open a .zip file in Windows 7?
A. With a web browser
B. With a 3rd party application only
C. Double click the .zip file
D. Use system restore
427 A user is attempting to connect to a Wi-Fi hot-spot at a local coffee shop where the user connects every weekend. The user is receiving the message, no wireless devices detected, but other users in the coffee shop can connect. Which of the following is the MOST probable cause of this issue?
A. The wireless switch on the side of the laptop is turned off.
B. The coffee shop no longer offers Wi-Fi to customers.
C. The Wi-Fi hotspot has reached its maximum number of connections.
D. The user is allowing Windows to manage wireless connections.
428 Which of the following is a private IP address?
430 Which of the following is the MINIMUM amount of hard disk space required to install Windows 7?
431 Which of the following is an example of a biometric identifier?
A. Employee badge
D. Pets name
432 Which of the following services assigns IP addresses automatically when requested by the client?
A. Dynamic Host Configuration Protocol
B. Automatic Private IP Addressing
C. Domain Name Services
D. Windows Internet Name Service
434 Which of the following drive connections uses a ribbon cable with a 40-pin connector? (Select TWO).
D. FDD E. SCSI
435 Which of the following is the BEST way to provide power to a laser printer?
A. Directly to a UPS
B. Directly to a computer via USB cable
C. Directly to a power strip
D. Directly to a grounded wall outlet
436 A technician observes that the lights in a customer's building flicker periodically during the course of the day. Which of the following should the technician recommend to protect the customer's equipment?
A. A power supply
B. A generator
C. A heavy duty electrical cord
D. A UPS
437 Which of the following is the correct connector for an internal floppy drive?
A. 50-pin SCSI
B. 40-pin ribbon
C. 34-pin ribbon
D. 4-pin SATA
438 A user reports that video is not displayed when their laptop is powered on. Which of the following should be performed after verifying the power and charging indicators are lit?
A. Attach an external monitor and check for video.
B. Replace the BIOS battery.
C. Verify the AC adapter is a known good adapter.
D. Replace the power switch.
439 Please refer to the attached graphic. Which of the following is the MINIMUM number of PS/2 cables required to configure the computers, including the keyboard and mouse?
440 A user downloads and installs software which sends a list of their recently visited websites to server on the Internet without their knowledge. Which of the following BEST describes this situation?
441 Which of the following are speeds supported by PC3200 memory?
A. 400MHz, 333MHz, and 266MHz
B. 533MHz, 400MHz, and 333MHz
C. 800MHz, 400MHz, and 200MHz
D. 600MHz, 250MHz, and 100MHz
442 A user reports that their workstation is having trouble connecting to the Internet. Which of the following should the technician do FIRST to begin troubleshooting the issue?
A. Establish a plan of action to resolve the problem.
B. Establish a theory of probable cause.
C. Reset the user's computer and then test the connection.
D. Identify any changes the user may have made.
443 Which of the following is the MAXIMUM speed limit on RAMBUS?
444 An internal SCSI cable is generally used with which of the following devices? (Select TWO).
A. Solid state drives
B. Tape drives
C. IDE drives
D. Floppy drives E. Hard drives
446 Which of the following devices can be used to setup a WAN?
447 Which of the following is the form factor of a VGA connector?
A. 15-pin D shell
B. BNC connector
C. 25-pin D shell
D. Yellow RCA connector
448 A remote user is disconnected from the network for long periods of time and does not have a local printer. The laptop is configured to queue up the print jobs when the computer is connected to the network. Once plugged into the network, the user cannot print and the print jobs seem to be stuck in the queue. Which of the following needs to be done so the user can print?
A. Reboot the printer
B. Set the printer to work online
C. Reset the print queue
D. Reset the network service account
449 Which of the following will allow the use of Bit Locker if the computer does not have a TPM chip?
A. External hard drive
B. SCSI hard drive
C. USB key
D. CD-ROM drive
450 Which of the following wireless security techniques is the MOST secure?
A. Enable Wired Equivalent Privacy
B. Disable SSID broadcast
C. Enable Wi-Fi Protected Access
D. Enable MAC filtering
451 Which of the following media has the LARGEST potential storage capacity?
452 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?
453 Which of the following commands can be used to establish a connection to a remote computer?
454 Which of the following is an advantage of a 64-bit processor versus a 32-bit processor?
A. The ability to access memory beyond 2GB
B. Lower power requirements for hard drive interfaces
C. The ability to access virtual memory
D. A wider data path to handle program execution
455 Which of the following is the BEST example of a strong password?
D. Make Safe
456 Which of the following memory types has a clock speed of 400MHz?
457 Which of the following is the MAXIMUM recommended cable length for connecting USB devices?
A. 5 meters (16 feet)
B. 7 meters (23 feet)
C. 10 meters (33 feet)
D. 15 meters (49 feet)
458 Which of the following is the MAXIMUM theoretical range of Bluetooth Class 2?
A. 1 meter (3 feet)
B. 10 meters (33 feet)
C. 30 meters (98 feet)
D. 100 meters (328 feet)
459 A technician wants to setup a network printer on a print server to default to duplex printing for all users. Which of the following will allow default duplex printing?
A. Configure the settings from the users printer properties.
B. Configure settings through the printers web interface.
C. Configure the printer from the users page setup menu.
D. Configure the settings through the computers control panel.
460 Which of the following shows the correct progression of video quality from lowest to highest?
A. Component, S-Video, Composite
B. Composite, HDMI, Component
C. S-Video, Composite, HDMI
D. Composite, S-Video, Component
461 Which of the following allows a user to permanently disable a hardware device?
A. Control Panel
B. Task Manager
C. Device Manager
D. Event Viewer
462 Which of the following are features of Windows 7 that are not in Windows Vista?
A. Application Dock
D. Side Bar
463 Which of the following is a standard connector for an external SCSI device?
464 Which of the following BEST represents a clean installation of Windows XP? (Select TWO).
A. An installation that prevents any previous data from being corrupted.
B. An installation in which a new virus scan is performed to ensure that there are no existing infections.
C. An installation where all existing operating system information remains intact.
D. An installation with no existing operating system. E. An installation where the previous operating system is not preserved.
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