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physical appearance

western culture places high value on it


body positions and motions including that of the face

enviromental factors

elements of a setting that affect how we think, feel, and act


lack of communicated sound


personal objects that annouce our identities


how we perceive and use time


communication using touch


space and how we use it


communication that is vocal but not actual words


the influence of smell

non- verbal communication makes up how much of the meaning of communication

65% to 95%

not a part of nonverbal communication

clear and defined

nonverbal behaviors replace verbal communication how

1.repeats verbal messages 2. highlight verbal communication 3. adds to maening of words 4. frequently contardict verbal messages

non vebal cues, more than verbal ones

tell us when to keep silent and when to speak

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