Inside Quizlet

How We Do Feedback at Quizlet

News

We make it a point to read every feedback message our users send in. Every. Single. One. And we do this as a team: all Quizlet staff does feedback on a regular basis.

Managing User Feedback

To manage all the feedback, we've built a custom Feedback Center over the years that allows us to quickly read and respond to users.

At the top of the page is a color bar corresponds to the last 100 feedback messages.

For example, Sophia, our User Experience Manager, is the color pink and has responded to the most feedbacks from the last 100. Will, who is green, is second. Clicking on a color lets anyone on the team review the feedback.

And on the far right side we track how quickly we've responded: 6.4 hours on average for the last 100 feedbacks and 6.3 hours for the 100 before. Below that we track each feedback type: Bugs, Help, Other, Suggestion, Thanks, and App.

Weekly Team Emails

We also send around an automated weekly team email with updates us on overall Quizlet usage and stats on Feedback.

The segment below shows a relatively low feedback week from August, when most students are not in school yet. We received 544 feedbacks and almost half were related to the new Quizlet iPhone app!

When a staff member does a particularly awesome job on Feedback, you get special recognition.

An Ear to the Ground

Feedback is great for keeping track of what our users actually want and problems they're experiencing. Sometimes it's a small bug fix on our end but other times user feedback helps us choose the direction for big projects.

iPhone app

For years our users have been begging us for a Quizlet iPhone app so that they can seamlessly study on the go.

So we spent the summer working on an iPhone app now available on the App Store.

Under 13

Until recently Quizlet accounts were only available to students over 13. When younger students couldn't sign up for Quizlet accounts, they let us know about it!

We're now happy to be able to say that we'll never have to turn away another student again. And it's because eager to learn students kept clamoring for us to open up.

We love hearing from users

Sometimes we receive Feedback messages that are so great, the whole team has to read them. Here's one recent example that we still like reading:

While we don't have a dedicated high-five person yet, we do have some open positions on our Jobs page.

Add your voice!

Tell us what you love about Quizlet and what we could do to make it even better.

Comments

  1. swspn

    I just want to send a big shout out to Sophia, she is the feedback Queen. She has responded promptly and with a real response and I feel heard. And I am one happy user. I have been using Quizlet for several years and am a big fan. One of the things that has made me such a big fan is that you guys do listen to us users and make changes to make it better and better. And I for one really appreciate all of the things you have done over the years to improve the site (which was awesome from the get go anyway). So Way To Go Quizlet! Keep up the good work!

  2. living4christ317

    Seriously this is amazing! I put in feedback and got a email from Will about 3.5 hours later! Thanks Quizlet Team!

  3. schiefm

    #4
    yeah!

  4. jmfjmf

    I am still waiting to hear anything about my feedback requesting some help regarding how the "administrator" assignment works and whether or not the password for the class gives them access to the administrator's job. I.E. Can you have two administrators with passwords? And, are they different from the passwords for the class?

  5. Irongirl18

    *you guys are be-awesome* Thanks for all of the hard work! Keep it up!

  6. Celeste_Everwhite

    I really like the feedback setup. I asked once why the "voice" command wasn't compleatly working on one of my sets, and soon after, it was fixed! Thanks so much!

  7. feld1178

    I'm not kiddin. We need a friend page. I DON'T KNOW IF MY FRIENDS ARE ON!!!!!!!

  8. feld1178

    Yah cara, PRONTO. BIG EUPHIMISIM! I like their response and all, but I don't have my other response yet. I've been waitin for FIVE days!!!

  9. sjovanoski

    I've been waiting ONE WHOLE YEAR, for my feedback!

  10. carlieewing

    I love quizlet because I can study with out noboady helping me I also won't to thank miss Cathy pittman

  11. SmileyFries8me

    I think we neeeed a friend page. PRONTO!

  12. mariahmurphy

    I love Quizlet, but I do agree. It should have a friend page!

  13. JPAN4

    good job!!

  14. studybasis

    I sent 4 feedback messages... I never got an e-mail back....

  15. dpatel7501

    You guys are the best

  16. Toad02

    :)
    you make me smile

  17. HistoricusArcturus

    Shout out to Sophia, I had an answer by the time I got back from school!

  18. mrscafferty Teacher

    can you please allow sorting in the editing window. Thank you for this awesome site.

  19. NarWhaLs15

    Yeah, thanks Sofia! Being awesome

  20. sydney-artlover

    quizlet and the staff rocks!!! this is the best studting tool ever!!!!!!!

    thanks,
    love,sydney

  21. sydnersk

    This is a really interesting post, the way you track who responds to feedback is kind of ingenious. Makes me appreciate the site even more :)

  22. rattler1234

    thanks everyone! And Sophia,..thanks for being awesome!

  23. butterfly777

    Awsomeness.

  24. Zach4997

    Cool story bro. haha

  25. Sparkledance1

    there are alot of people who use quizlet my teacher uses it for my class for 7thand 8th grade I am in 6th grade so cool not about me quizlet teetee

  26. bobzox

    I think the only time I never got a response.
    Was when I accidentally never sent the message.
    So mega-thumbs-up.
    The people who don't bother to high-five these posts.... are terrible people.
    Awesome studying everyone.
    Thanks Quizlet

  27. ChrissyR

    Interesting.

  28. goshjosh

    There used to be a matching game that I could play on quizlet through my phone, and I could play this game discretely, and easily while I was in class. I really liked it, and wish it would come back.

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