50 terms

Business - komunikace

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INTRODUCE YOURSELF FORMALLY
I'd like to introduce myself. I'm ... from ....
INTRODUCE YOURSELF LESS FORMALLY
Hi. Nice to meet you. I'm ... but everyone calls me ....
REPLY TO A FORMAL
INTRODUCTION
Pleased to meet you
REPLY TO AN INFORMAL INTRODUCTION
Nice to get to meet you too
SIGNAL THE START OF A SPEECH
Right, Ladies and Gentlemen. Shall we start with our presentation?
PRESENT EVIDENCE FORMALLY
Let me show you our new product line.
PRESENT EVIDENCE LESS FORMALLY
Here you have
PRESENT DATA IN ORDER
Firstly,... secondly,...and to end...
PRESENT APPARENTLY CONTRASTING
DATA
I like your idea. However, I prefer...
ASK FOR INFORMATION
Could you please give me all the data you have?
ASK FOR EVIDENCE
Can you illustrate that with a real-life case?
ASK FOR ADDITIONAL INFORMATION
May we have further details?
ASK HOW TO CONTACT
Could I have your office address please?
CORRECT MISUNDERSTANDING
It was not my intention to offend you. I am sorry.
CORRECT WHAT'S WRONG
Sorry, that is not quite right.
KEEP A MEETING IN ORDER
Let's concentrate on the agenda for the day.
ASK TO LOWER VOICE
Please lower your voice. You won't convince anyone by shouting.
KEEP A MEETING ON TRACK
Let's get back on track. We're wasting too much time.
COME BACK TO A TOPIC
Now, where were we? Yes,...
POSTPONE AN ISSUE
Let's leave this issue aside for the time being.
FOCUS ON THE MAIN ISSUE
Our primary concern is
EMPHASISE ON A POINT
It's imperative to solve this problem now
PLAY DOWN A POINT
This is of secondary importance if we compare it with our real problem.
SLOW DOWN A MEETING
Before we move on
MOVE THE MEETING FORWARD
Let's move on
CHANGE TOPICS FORMALLY
Incidentally, may I mention that...?
CHANGE TOPICS INFORMALLY
Before I forget, ...
INTERRUPT VERY POLITELY
May I have a word?
INTERRUPT POLITELY
Can I make a comment?
INTERRUPT STRONGLY
Can I add something?
INTERRUPT VERY STRONGLY
Can't you be quiet for a moment?
AVOID INTERRUPTION
Will you let me finish? You can object when your turn comes up.
ALLOW INTERRUPTION
Please go ahead.You're not interrupting at all. Everyone is free to share their opinions.
CHECK FOR CONSENSUS
Do we agree that...?
AGREE WITH OPINIONS
I think you've found the right solution
DISAGREE PARTIALLY
Up to a point I agree. Nevertheless, ...
DISAGREE STRONGLY
I don't agree with you at all.
DISAGREE LESS STRONGLY
I'm not so keen on...
DISAGREE POLITELY
There's another way round this. Why not try...
SOFTEN DISAGREEMENT
I'm afraid
INTRODUCE GOOD NEWS
It's a pleasure to let you know
INTRODUCE BAD NEWS FORMALLY
We regret to inform you that
COMPLAIN STRONGLY
I'm not satisfied
COMPLAIN LESS STRONGLY
I don't want to sound critical but
EXPRESS SOMETHING SURE
Certainly
REPLY TO A COMPLAINT
We'll do our best to settle the matter to your satisfaction, sir.
EXPRESS SOMETHING PROBABLE
Apparently, ...
EXPRESS SOMETHING IMPROBABLE
I have my doubts about this ... ever happening.
EXPRESS SOMETHING IMPOSSIBLE
These goals are unreachable.
GENERALISE
On the whole,...