HCL 1003 ~ Chapter 5
Terms in this set (44)
FAP - Full American Plan
A hotel room rate that includes the room, plus three full meals.
Back of the House
Employees who have little contact with the guests.
Bed and Breakfast
Accommodation that is generally family-owned and managed, accommodates three to ten groups per night, and includes a family-style breakfast.
(BP) Room rate that includes a full American breakfast: juice, coffee, sausage or bacon, and toast
A luxury-style hotel, usually smaller in size, designed to cater to guests willing to pay higher fees for top-level quality and very sophisticated levels of service.
A situation in which a franchisor allows two independent units to locate too near each other, causing loss of revenue for one or both.
Alcohol service in which guests pay for their own drinks.
A single corporate identity that operates more than one property, with all properties reporting to corporate headquarters.
An individually owned, apartment- style residence located in an area filled with recreational amenities; may be rented out to other travellers when not occupied by the owner.
A hotel with conference facilities that caters to large groups.
A reservation at a hotel or lodging establishment that is held through prepayment or with a confirmed source of payment.
A hotel room rate that includes the room and a continental breakfast.
Reduced rates designed to encourage sales to companies
The price/cost of a particular service for a day's period.
Hotel room with two double beds
Dude or Guest Ranch
Accommodation that is a working ranch. Guests help in everyday work or a luxury ranch resort for horseback riding, swimming, biking, or tennis.
EP - European Plan
A hotel rate that includes the room, no meals
Accommodation plan where no expense for children under given age to stay with parents at a hotel.
A business purchased as a turn-key operation. This would include branding, equipment, systems and training.
The purchaser of a franchise operation
The company that owns the franchise rights to a product and sells it to other operators/ investors
Front of the House
Employees who deal actively with customers, usually in a hotel or a restaurant setting
The client has supplied a credit card number and must pay for the room whether or not they use it , unless the reservation is cancelled by a certain time and a cancellation number is obtained
Hotel room includes a bar and sitting area for guests and no bed.
A lodge with communal washrooms and bedrooms for 4-20 people.
Has a central lobby whereby the rooms are accessed from the lobby.
Usually found in smaller towns. Often a historic building.
Method of hotel management operation in which one company owns property and contracts another company to operate it.
MAP - Modified American Plan
A hotel room rate that includes 2 meals - breakfast and lunch or dinner
Tourist accommodations that provide free parking and access to guests room directly from parking lot
Selling more rooms, airplane seats, etc, than exist on the assumption not every guest will show
The published full price for a hotel room
Independently owned and operated hotels working together under a brand name in order to receive brand-name recognition, access to global reservation system and global marketing strategies, e.g Best Western
REITS - Real Estate Investment Trusts
A company that buys hotels or resort properties, and then sells shares of the property on the stock market
A destination hotel that is usually located in the countryside, near water or mountains. Resorts provide their guest with a wide variety of outdoor recreational activities, indoor services such as spas, pools, and workout rooms, and a variety of in-house dinning experiences
Run of the House Rate
A discount rate for larger block bookings
A hotel room occupied by one person
Resort or hotel service that encourages healthy rejuvenating activities such as massage therapy, body wraps, steam baths.
A hotel room with larger square footage than a standard room. It may have one or more bedrooms but includes a sitting room and or parlour
Buying a vacation segment, usually of two weeks, in a condominium unit
A hotel room with two single (twin) beds.
Walking a Guest
The practice of sending guests who have reservations that cannot be honoured to other available hotels.
Special discounted rates used by hotels that rely upon corporate business during the week. These discounted rates encourage business people to bring their families in for a weekend vacation, or encourage locals to use the hotel and it's services for a quick weekend getaway.
Multi Unit Corporate Chain
A chain of restaurants in which one person or company controls all the units; typically, all restaurants have similar decor, menu, and management style.