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Communication Test #2

Terms in this set (33)

A converstaion is the interchange of .... and ..... between two or more people
Thouhgts and feelings
To say that a conversation is interactive means:
It involves at least two people speaking and listening
The only purpose of casual social conversation is to resolve problems
False
For a converstaion to be effective, the information the participate provide should:
All of above
It is okay to interrupt someone when she is talking if you need clarification or are agreeing with her.
False
one word responses keep a conversation going
false
self-disclosure is the sharing of biographical information, personal .... and ...
options and feelings
is it okay to interrupt someone when she is talking, if you need clarification or are agreeing with her.
False
There are three things you can decide to do with your feelings:
Hide
Show
Describe
What are the two forms of feedback that you can give to another persons?
Praise
Constitute
Criticism
Assertiveness is standing up for the rights of others and igonring our own rights
False
When we believe our rights are being violated by others we can choose to behave in one of the following
Passive
Aggressive
Passive-aggressive
Assertive
Passive behaviour is when:
people do not share their feelings
an example of an aggressive response would be:
Forget it! You have a lot of nerve asking to wear my new boots! You'll probably ruin them.
Standing up for ourselves in an effective way is:
Assertive behavior
What is the first guideline you should follow when using assertive communication?
Identify what you are feeling
Whether we are receiving a compliment or constructive criticism, it is important to say
Thank you
How many types of relationships are there?
Three
What are the three types of relationships
Acquaintance
Friends
Intimates
An acquaintance is someone:
we know by name and talk to occasionally
It is important that our friends:
Have a similar interests
How do you initiate a relationship?
Introduce yourself
How do you maintain a relationship?
Share true thoughts and feelings
This one hard Read each sentence and decide if it would be something said to an acquaintance (a), a friend (f), or a partner/intimate (p).
Lovely weather we're having isn't it? (A)
You're a really good friend. (F)
Our relationship is really important to me. (I)
Do you know mark well? I hear he is a great actor. (A)
Hi, my name is Lynette. What's yous? (A)
Do you want to go to a movie tonight? (F)
would you mind helping me with this assignment? (F)
Can i tell you a secret? (I)
I love you. (P)
Let's meet for coffee later. (F)
Interpersonal conflict is:
When the needs or ideas of one person are opposite to the needs or ideas of another person
The 5 Conflict Management Styles are:
Withdrawal, accommodation, force, compromise, collaboration
Withdrawal means:
Removing self from the situation or going silent
Accommodation is when:
One person gives in to other person's needs
Using force to solve a conflict is okay
False
Which one of the five conflict management styles is the most effective?
Collaboration
Which two of the five conflict management styles are the least effective?
Force and withdrawal
When initiating conflict, it is a good idea to:
State your feelings
When responding to conflict, you should:
Listen with interest
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