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Cul Calc - Quiz questions and answers
Terms in this set (61)
Derived from the word hospice, the term for a medieval house of rest for travelers and pilgrims. Also related to hospital/nursing homes
Hospitality industry encompasses
hotels, restaurants, private clubs, resorts, attractions that may not offer lodging and/or food.
All businesses that are considered part of hospitality
share similar management problems, are expected to provide a variety of services "with liberality and good will" and are focused on making a guest feel welcome and comfortable.
Managed services are
services provided by an outside company within a business or institution
a manager in the hospitality industry is mainly concerned with
creativity of a restaurant team, the efficiency of the hotel front desk at checking in guests, and conformance to budget.
Hospitality and tourism industries are
in a down turn because of the economy
common dynamics of the hospitality and tourism industries include
involvement in the communities where they are located, delivery of services and guest impressions of them, and selling an intangible and perishable product.
hospitality industry can be a challenging career choice because
many operations operate 365 days per year, some good job opportunities may demand relocation of an individual, and some aspects of the industry are very physically challenging.
tourism with a conscience
a QSR (quick service restaurants)
are characterized by serving fast or "quick" food
to succeed, a restaurant needs
the right location, the right atmosphere, and the ability to attract a substantial market.
requires a broadly gauged generalist
all examples of external forces that affect business.
A baby boomer is someone who
wasnt born in 1930, has children to support, live with other people and has high income.
Baby boomers are important group to the hospitality industry because
they tend to spend more on travel and restaurants, they are more then one quarter of the popular and because theyre an aging population that will be spending more on health care in the near future.
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