Upgrade to remove ads
Only $35.99/year

Security Guard Ch.4

Terms in this set (16)

The logs, records, and reports created by security guards:

A) are almost never read by anyone
B) are only ever read by employees of the company for which the security guards work
C) are private documents and cannot be used in court
D) may be read by a wide range of people
E) should always be edited in order to leave out anything that makes the security guard who wrote them look bad
D
Which of the following best describes the purpose(s) for which a security guard's notebook is kept?

A) as a purely personal record for the security guard's use
B) as an aid to the security guard's memory of events, whether in or out of court
C) to help cover up when the security guard or one of his or her co-workers has made an innocent mistake
D) as an internal company document that cannot legally be accessed by anyone from outside of the organization
E) as a way for employers to prove wrongdoing on the part of an employee who is going to be disciplined
B
The appropriate way for a security guard to correct an error in his or her notebook is to:

A) gently tear out the page that contains the error and rewrite the entry on a new page
B) cover the mistake with correction fluid and then rewrite the entry
C) always use an erasable pen (rather than a pencil) and correct the error by erasing it and then rewriting
D) draw a single line through the words that need to be struck out and initial the change
E) use a heavy black marker to draw a line over the error that is thick enough to completely hide the error
D
If an incident occurs that involves several security guards, which of the following is ordinarily true?

A) one of the guards involved will prepare the incident report, using information and input from all of the guards
B) all of the guards involved will submit their own separate incident reports, and the reports will all be stapled together
C) no incident report will be prepared; all of the guards involved will have to turn in their notebooks so that these can be photocopied and submitted in place of an incident report
D) the incident report will be prepared by the site supervisor, even if he or she was not on site at the time the incident occurred
E) the property owner will be given the names of the guards involved, and it will be up to him or her to interview the guards
A
The narrative portion of an incident or occurrence report should set out:

A) key details about the incident, in a fill-in-the-blanks format
B) the guard's recommendations regarding follow-up actions that will need to be taken
C) everything the guard who is writing the report knows about the background of the person involved
D) a chronological account of the entire incident in the guard's own words
E) what was observed by each of the guards involved, starting with the guard who was most involved and followed by each of the other guards in turn
D
When a security guard is writing an incident or occurrence report about a crime that has been committed and the perpetrator of the crime is unknown, the guard should record his or her opinion on who likely committed the offence:

A) in the "persons involved" field in the fill-in-the blanks section of the report
B) in the introduction to the narrative portion of the report
C) at the end of the report, only after all of the facts of the case that are actually known have been set out
D) in his or her notebook only, but not in the incident or occurrence report
E) in none of the places listed above, because a report should contain only facts
E
Which of the following statements best describes how an oral report delivered by a security guard to his or her superiors is different from an incident report?

A) a written report can be used against a security guard but an oral report cannot
B) a written report automatically creates a record, whereas a report delivered orally may or may not be recorded
C) a security guard can be held accountable for inaccuracies in a written report but not for inaccuracies in an oral report
D) a written report must contain only facts but an oral report can be based on the security guard's guesses about what happened
E) a written report must be written in formal language, but in an oral report it doesn't matter what kind of language is used
B
The best place for a security guard to keep his or her notebook while on duty

A) with the guard at all times
B) at the desk or other workspace where the guard completes his or her reports
C) in the guard's personal locker
D) in the possession of the guard's supervisor
E) in a secure location known only to the guard
A
Good record keeping is important to the work that security guards do because:

A) report writing creates a permanent record of events that have occurred and serves to communicate information about the occurrence of these events to others
B) security guards may not always be busy during their shifts, and report writing helps pass the time
C) written reports allow security guards to describe events in a manner that is most favourable to them
D) most security guards are very poor at explaining things verbally
E) most security guards are evaluated by their employers primarily on the basis of how many different reports they write
A
An oral report delivered by a security guard to a person in authority:

A) should always be as short as possible
B) is an informal communication, and therefore does not have to be as carefully thought out as a written report
C) should always be delivered by the guard while he or she is standing
D) should be delivered just as professionally as a written report
E) should always be followed up by a written report
D
The narrative portion of an occurrence or incident report should always be written:

A) in point form
B) in 100 words or less
C) in chronological order
D) without any reference to names of particular individuals
E) in black ink
C
When a security guard prepares an occurrence report, the notes in his or her notebook:

A) must be copied over exactly as they appear
B) should be used to aid the guard's memory of the events and how they occurred
C) should be edited so as to leave out any information that would reflect poorly on the guard's employer
D) cannot be referred to until after the report has been submitted
E) should be photocopied and attached
B
The use of casual language, slang expressions, and humour in an incident or occurrence report:

A) is recommended as a way to make reports more readable and therefore increase their usefulness
B) is a violation of the Code of Conduct Regulation under the Private Security and Investigative Services Act
C) is a violation of provincial human rights legislation
D) does not violate any laws but is unprofessional and inappropriate
E) is a matter of personal style that should be left to the guard writing the report
D
Incident or occurrence reports should be prepared and submitted by a security guard:

A) at least once an hour
B) at the end of each shift
C) whenever an incident of any significance occurs
D) at no time, because these reports are only ordinarily prepared by supervisors
E) only when the guard feels that he or she may be questioned about an event
C
Best practices dictate that you write your notebook and reports with:

A) Pencil
B) Black pen
C) Approved Security Guard pen
D) Red pen
B
Which of the following describes how a security guard should communicate a major incident?

A) By describing the incident in a daily report
B) By detailing the incident in an incident report
C) By noting the incident in a communications-pass-along book
D) By informing the client of the incident in due course
B
Sets found in the same folder