HCA101 Final Exam Written 1-3

Term
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Smile and offer positive and welcoming body language.
Indicate your willingness to stop if the client doesn't understand you.
Frequently assess whether or not you are being understood.
Never cover your mouth or do anything to interfere with lip reading.
Maintain eye contact to indicate attention and interest.
Use your eyes to direct your client's attention to another object such as a sign or a hallway.
When the client is looking away, stop speaking.
Get the client's attention by placing yourself in her visual field or gently on shoulder
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Terms in this set (3)
Smile and offer positive and welcoming body language.
Indicate your willingness to stop if the client doesn't understand you.
Frequently assess whether or not you are being understood.
Never cover your mouth or do anything to interfere with lip reading.
Maintain eye contact to indicate attention and interest.
Use your eyes to direct your client's attention to another object such as a sign or a hallway.
When the client is looking away, stop speaking.
Get the client's attention by placing yourself in her visual field or gently on shoulder
List 5 ways for improving communication with people that have hearing impairment.
1. Gather—Collect all the information you can.

2. Understand—Formulate ideas about what the
information means.

3. Apply—Use the knowledge in a real situation.

4. Analyze—Break down the ideas into ordered
parts; break down relevant facts and discard
irrelevant facts.

5. Synthesize—Put the parts back together to
form a whole, or combine the many into one.

6. Evaluate—Come to a conclusion about what
you have heard or read. Always do this last to avoid snap judgments.
List and explain the steps of critical thinking
Sending a lengthy message that makes your reader scroll.

Putting "READ ME," "URGENT," "RESPONSE NEEDED," or similar directives in the subject line. It implies that your email is more important than others and disrespects the recipient's time and professionalism.

Using excessive exclamation marks in emails.

WRITING IN ALL CAPITAL LETTERS. You are
screaming at your recipient.

Saying something via email that you wouldn't
say face-to-face.

Copying supervisors on a reply to an email.

Calling to see if someone got your email. If
it's that urgent, you should have called in the
first place.

Replying to a long email chain with a new
topic, leaving the irrelevant topic in the
subject line.

Not knowing when to end the email
exchange.
Identify 4 email practices that send the wrong message