A five-year project has a projected net cash flow of $\$15,000$, $\$25,000$, $\$30,000$, $\$20,000$, and $\$15,000$ in the next five years. It will cost $\$50,000$ to implement the project. If the required rate of return is 20 percent, conduct a discounted cash flow calculation to determine the NPV.

How do we define discounted cash flow, or DCF, valuation?

Suppose you are going to have a prescription filled at a local pharmacy. Referring to the dimen- sions of service quality for each dimension, give an example of how you would judge the quality of the service.

Identify and evaluate five types of departmentalization.

The following information pertains to telephone calls to a motel switchboard on a typical Tuesday

a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period. b. For each case in the previous problem, determine the maximum line length for a probability of 96 percent.

Outline the team effectiveness model and discuss how task characteristics, team size, and team composition influence team effectiveness.

a. $\lambda$ = 3 customers/hour $\mu$ = 5 customers/hour M = 1

1. What is the system utilization?
2. What is the average number of customers waiting for service?
3. What is the average time customers wait in line for service? b. Repair calls are handled by one repairman at a photocopy shop. Repair time, including travel time, is exponentially distributed, with a mean of two hours per call. Requests for copier repairs come in at a mean rate of three per eight-hour day (assume Poisson). Determine:
4. The average number of customers awaiting repairs.
5. System utilization.
6. The amount of time during an eight-hour day that the repairman is not out on a call.
7. The probability of two or more customers in the system. c. An average of 18 customers arrive at a service center each hour. There are two servers on duty, and each server can process 12 customers per hour.
8. What is the system utilization?
9. What is the average number of customers in the system (waiting plus being served)?
10. What is the average time customers wait in line for service?
11. What is the average waiting time for customers who actually have to wait?

Describe the elements of organizational culture and discuss the importance of organizational subcultures.

Describe the key features of task-oriented, people-oriented, and servant leadership, and discuss their effects on followers.

Many of a bank’s customers use its automatic teller machine to transact business after normal banking hours. During the early evening hours in the summer months, customers arrive at a certain location at the rate of one every other minute. This can be modeled using a Poisson distribution. Each customer spends an average of 90 seconds completing his or her transactions. Transaction time is exponentially distributed. Determine: a. The average time customers spend at the machine, including waiting in line and completing transactions. b. The probability that a customer will not have to wait upon arriving at the automatic teller machine. c. The average number waiting to use the machine.

A job was timed for 60 cycles and had an average of 1.2 minutes per piece. The performance rating was 95 percent, and workday allowances are 10 percent. Determine each of the following: a. Observed time. b. Normal time. c. Standard time.

List four categories of artifacts through which corporate culture is deciphered.

Develop a questionnaire to measure the degree to which the work environment supports transfer of training. Include the questions and the rating scales that you would use. Use the checklist in the Table as an example. Provide a rationale for your choice of rating scales and questions (i.e., why did you include them on your questionnaire?)?

A manager must determine requirements for waiting space for customers. A priority system is used to process customers, who are assigned to one of two classes when they enter the processing center. The highest-priority class has an arrival rate of four per hour; the other class has an arrival rate of two per hour. Both can be described as Poisson-distributed. There are two servers, and each can process customers in an average of 15 minutes. a. What is the system utilization? b. Determine the number of customers of each class that are waiting for service. c. Determine the average waiting time for each class. d. If the manager could alter the assignment rules so that arrival rates of the two classes were both 3/hour, what would be the revised average waiting time for each priority class?