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A job-performance evaluation form has these categories: 1=excellent; 2=good; 3=satisfactory; 4=poor; 5=unacceptable. Based on 15 client reviews, one employee had median rating of 4; mode rating of 1. The employee was pleased that most clients had rated her as excellent. The supervisor said improvement was needed because at least half the clients had rated the employee at the poor or unacceptable level. Comment on the different perspectives.
Solution
VerifiedThe mode rating indicates the most common value and thus the most common perspective among the clients was "excellent".
The median is the middle value of the sorted data set and thus at least half the clients scored the employee a 4 or more, which corresponds with the poor and unacceptable level.
The mode rating is the most interesting for the employee, because this compliments his good work.
The median rating is the most interesting for the supervisor, because this indicates how many poor or unacceptable work that the employee gives to the client.
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