Aggression used to obtain or retain a toy or other object is called:

bullying.

instrumental aggression.

reactive aggression.

personal aggression.

Which of the following reseanch findings supports the idea that aggression is a leamed behavior?

a. If frustration doesn't generate anger, aggression is unlikely.

b. More than 1.3 million violent crimes were reported in the United States in 2009

c. Exposure to movie violence causes increases in aggression in children and adolescents.

d. High levels of testosterone can trigger aggression.

What are the three types of diversity encountered in the workplace?

Do you believe there will always be a need for workplace diversity training?

No one likes to give it or receive it, but sometimes criticism is unavoidable, even desirable at times. Constructive criticism in the workplace is necessary when team members need feedback and managers must assess team effectiveness.

YOUR TASK. To remedy each of the following unprofessional actions, supply the appropriate solution following the guidelines provided in this chapter.

Supervisor Mark is tempted to deliver his negative feedback of a team member by e-mail.

Although conflict is a normal part of every workplace, if unresolved, it can create hard feelings and reduce productivity.

YOUR TASK. Analyze the following scenarios. In teams, discuss each scenario and apply the six-step procedure for dealing with conflict outlined in Figure 11.6. on page 367. Choose two of the scenarios to role-play, with two of your team members taking roles.

The author of a lengthy report refuses to collaborate with another colleague on future projects because she feels that the review of her document completed by the peer was superficial, short, and essentially useless. The report author is angry at the lack of attention her 25-page paper received.

Within the context of the psychology of gender differences, what is relational aggression?

A 2015 New York Times article described Amazon as “a soulless, dystopian workplace where no fun is had and no laughter heard” (Cook 2015 n.p.). Employees themselves came to the company’s defense (Ciubotariu 2015). Does this reputation continue to haunt Amazon, or has it been addressed?

Although conflict is a normal part of every workplace, if unresolved, it can create hard feelings and reduce productivity.

YOUR TASK. Analyze the following scenarios. In teams, discuss each scenario and apply the six-step procedure for dealing with conflict outlined in Figure 11.6. on page 367. Choose two of the scenarios to role-play, with two of your team members taking roles.

Is incivility common in the workplace? What might be its costs? (Obj. 1)

How is diversity defined in relation to the workplace?

How have shifts in authority in digital-age organizations affected the strategies for creating goodwill and the tone of workplace persuasive messages? (Obj. 4)

How do bullying and school violence impact children and adolescents?

What are the components that make up a diverse workplace and workforce?