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Question

Automobiles arrive at the drive-through window at the downtown Baton Rouge, Louisiana, post office at the rate of 4 every 10 minutes. The average service time is 2 minutes. The Poisson distribution is appropriate for the arrival rate and service times are negative exponentially distributed.

What percentage of the time is the postal clerk busy?

Solution

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For this problem, we are asked to determine the utilization factor of the postal clerk.

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