Question

Explain the nature of effective verbal communication and why written messages have some advantages over spoken messages.

Solution

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Communication is efficient if we are successful in sending the message we wanted to send to end-user(s) in an undamaged way (received message is the same as sent message). Purpose of the message is to convince the other side in accuracy of what we are talking about and inspire them to take action.

Advantages of communication by writing (over oral communication):

  • Limitation by time is smaller,
  • Giving response in written form gives us enough time and space to do research and obtain the information we currently do not have,
  • Communication in writing provides us with the possibility to provide detailed answers,
  • There is a possibility of checking the grammar with some online tool,
  • Text of written communication can be given to someone else for a check before sending it,
  • The sender can correct the text if necessary.

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