Question

Good communication is a skill you can use every day. One way you can demonstrate effective communication skills is to be a good listener. The speaker may think that you are not listening if your eyes wander around the room. Closed body language, such as crossing your arms, conveys that you may not be open to hearing what others have to say. To show that you are listening attentively, make eye contact and let the other person finish what he or she is saying before you speak. Use body language such as nodding your head to show that you are interested in what the person is saying. A good listener makes statements that encourage the speaker to explain his or her views, such as "What do you mean by that?" It can also be helpful to restate what the person tells you to make sure that you understand what is being said. Which statement best summarizes the main point of the article? (a) Closed body language is negative. (b) You can demonstrate effective communication by being a good listener. (c) Always ask speakers to explain their views. (d) Never restate what you hear.

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The correct answer is B.

The change in the percentage between 2003 and 2004 is equivalent to the value of 0.1, which is one-tenth of a percent.

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