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Question

How would you handle a situation where a customer wants a brand that you don't carry?

A) Convince him that your brands are better

B) Get permission from him to show the items you do have that meet his needs

C) Tell him that he won't find anything better than what you have

D) Smile and listen politely, but don't tell him you don't have his brand; show him your items anyway

E) Tell him you don't carry that brand then excuse yourself to serve someone else

Solution

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Answered 6 months ago
Answered 6 months ago
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In this problem, we are asked to determine how would a customer service representative handle a situation where a customer wants a brand that they don't carry.

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