Name the term defined in the following statement.

Refers to when a company builds service activities into its product offerings .

What is an employer’s unemployment merit rating? How are these ratings attributed to employers?

Consider the following financial data from the past year for Midwest Outdoor Equipment Corporation. (Answers in Appendix D)

$$\begin{array}{lr} \hline \text { Gross income } & \$ 25,240,000 \\ \text { Total sales } & 24,324,000 \\ \text { Total credit sales } & 18,785,000 \\ \text { Net income } & 2,975,000 \\ \text { Cost of goods sold } & 12,600,000 \\ \text { Total assets } & 10,550,000 \\ \text { Average inventory } & 2,875,000 \\ \text { Average receivables } & 3,445,000 \end{array}$$

a. Compute the receivable turnover ratio.

b. Compute the inventory turnover ratio.

c. Compute the asset turnover ratio.

What factors account for the resurgence of interest in OSCM today ?

Name the term defined in the following statement.

A type of business where the major product is intangible, meaning it cannot be weighed or measured.

Which current issue in OSCM relates to the ability of a firm to maintain balance in a system, considering the ongoing economic, employee, and environmental viability of the firm ?

Recent outsourcing of parts and services that had previously been produced internally is addressed by which current issue facing operation management today ?

Name the term defined in the following statement.

Processes that involve the receiving of worn-out, defective, and excess products back from customers and support for customers who have problems.

Operations and supply chain$\underline{\phantom{\text{justtttttttekst}}}$ leverages the vast amount of data in enterprise resource planning systems to make decisions related to managing resources.

Which major OSCM concept can be described as an integrated set of activities designed to achieve high-volume production using minimal inventories of parts that arrive at workstations exactly when they are needed ?

Look at the job postings at www.apics.org and evaluate the opportunities for an OSCM major with several years of experience.

Name the term defined in the following statement.

A type of process that moves products to warehouses or customers.

Name the term defined in the following statement.

A type of process where a major product is produced or a service provided.

Order the following major concepts that have helped define the OSCM field on a time line. Use $1$ for the earliest concept to be introduced, and $5$ for the most recent.

$\underline{\phantom{\text{justekst}}}$Supply chain management

$\underline{\phantom{\text{justekst}}}$Manufacturing strategy

$\underline{\phantom{\text{justekst}}}$Business analytics

$\underline{\phantom{\text{justekst}}}$Total quality management

$\underline{\phantom{\text{justekst}}}$Electronic commerce