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Question

Obtain a written error policy supplied by a credit card company or other creditor .

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Answered 2 years ago
Answered 2 years ago
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By the Federal Trade Commission, here are the steps to follow when there are errors in your bill:

(i)(i) Contact your credit or debit card company. You must contact your credit or debit company within 6060 days the moment you encounter the error. (ii)(ii) Send a dispute letter to your company. Note that this letter must be sent within 6060 days. The letter must include:

  • Name and Account Number:
  • Dollar amount of the disputed charge:
  • Explanation why the charge is incorrect:

Then, send the letter to your company. Include the receipts of your past transactions as proof, but hold on to your original receipts.

(iii)(iii) Consider contacting the seller, and it'll be wise to record your conversation.

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