A New Capital of Call Centers

outsource (v)
eg. The Philippines is a much smaller destination for outsourcing more broadly — India earns about 10 times as much revenue from outsourcing.
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Terms in this set (30)
outsource (v)
eg. The Philippines is a much smaller destination for outsourcing more broadly — India earns about 10 times as much revenue from outsourcing.
to get work done by making a contract with another company to do it, often in another country, rather than in your own company
colony (n)
eg. The Philippines is a former United States colony that has a large population of young people who speak lightly accented English.
a country or area controlled politically by a more powerful country that is often far away
demand (v)
eg. The union is demanding a seven percent pay rise this year
to ask for something forcefully, in a way that shows that you do not expect to be refused
satisfy (v)
eg. They have 31 flavours of ice cream - enough to satisfy everyone!
to please someone by giving them what they want or need
labour (n)
There has been some increase in the use of casual labour over recent years
workers, especially people who do practical work with their hands
identify (v)
eg. But executives say they are now increasingly identifying places best suited for specific tasks.
to recognize a problem, need, fact, etc. and to show that it exists
maturation (n)
eg. The growing preference for the Philippines reflects in part the maturation of the outsourcing business and in part a preference for American English.
the process of a market , industry, etc. no longer growing as fast as it did when it was new
specialisation (n)
eg. The lawyer said that he was unable to help us because our case fell outside his specialization
a particular area of knowledge or the process of becoming an expert in a particular area
executive (n)
eg. American companies are reluctant to discuss their outsourcing strategies, but privately some executives acknowledged that early on, they focused primarily on saving money.
someone in a high position, especially in business, who makes decisions and puts them into action
preference (n)
eg. The growing preference for the Philippines reflects in part the maturation of the outsourcing business and in part a preference for American English.
the fact that you like something or someone more than another thing or person
infer (v) eg. I inferred from her expression that she wanted to leaveto form an opinion or guess that something is true because of the information that you haverevenue (n) eg. Last year, revenue from outsourcing, which also includes things like health insurance processing, animation development and software programming, totaled $9 billion, or 4.5 percent of the Philippine gross domestic product, up from virtually nothing in 2000the income that a government or company receives regularlybroadly (adv) eg. In spite of its recent growth, the Philippines is a much smaller destination for outsourcing more broadly — India earns about 10 times as much revenue from outsourcing.in a general way, without considering specific examples or all the detailscorporation (n) eg. She didn't want to work for a big corporation where everything was so impersonal.a large company or group of companies that is controlled together as a single organizationstrategy (n) eg. American companies are reluctant to discuss their outsourcing strategies, but privately some executives acknowledged that early on, they focused primarily on saving moneya long-range plan for achieving something or reaching a goal, or the skill of making such plansrevolution (n) eg. a quiet revolution has been reshaping the call center business: the rise of the Philippines, a former United States colony that has a large population of young people who speak lightly accented English and, unlike many Indians, are steeped in American culture.a dramatic and wide-reaching change in the way something works or is organized or in people's ideas about it.offshore (adj) eg. India, where offshore call centers first took off in a big way, fields as many as 350,000 call center agents, according to some industry estimates.to base a business or part of a business in a different country, usually because this is cheapergrapple (v) eg. But, like India, companies are grappling with higher costs and losing their best workers because of high domestic inflation and a shortage of skilled professionals.to fight, especially in order to win somethingelite (n) eg. In India, by contrast, public schools introduce British English in the third grade, only the urban elite eat American fast food, cricket is the national pastime and "Friends" is a teaching aid for Indian call center trainers.the richest, most powerful, best-educated, or best-trained group in a societyreluctant (adj) eg. American companies are reluctant to discuss their outsourcing strategies, but privately some executives acknowledged that early on, they focused primarily on saving moneynot wanting to do something and therefore slow to do ita hot button eg. He spoke on the condition that he and his firm not be identified. "We are getting better at it, but of course it is still a hot button."a subject that is important to people and about which they have strong opinionscritic (n) eg. But it is unlikely to satisfy critics who say outsourcing is sending too many jobs abroad as millions of Americans struggle to find work.someone whose job is to give their opinion about something, especially films, books, music, etc.appease (v) Some American companies like Delta Airlines have said they moved call centers back to the United States to appease angry customers who wanted better English.to prevent further disagreement in arguments or war by giving to the opposing side an advantage that they have demandedsubsidy (n) eg. The government has tried to support the industry with tax breaks and subsidies.a government payment that supports a business or marketinfrastructure (n) eg. In addition to language skills, the Philippines has better utility infrastructure than India — so companies spend little on generators and diesel fuelFundamental facilities and systems serving a country, city, or area, as transportation and communication systems, power plants, and schoolslaggard (n) eg. The call center boom has also benefited the country, previously a laggard among Southeast Asia's tiger economies — its most popular exports were nurses.a company, organization, etc. that does something later, or improves less quickly, than othersboom (n) eg. The call center boom has also benefited the country, previously a laggard among Southeast Asia's tiger economies — its most popular exports were nurses.a period of sudden economic growth, especially one that results in a lot of money being madedomestic (adj) eg. But, like India, companies are grappling with higher costs and losing their best workers because of high domestic inflation and a shortage of skilled professionals.relating to a person's own country or relating to the home, house, or familyrevert (v) eg. Indians, for example, might say, "I will revert on the same," rather than, "I will follow up on that."to return, go backunemployment (n) eg. The unemployment rate was 4 percent in October.the state of not having a job or the number of people who do not have a job that provides money: