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International Business: A managerial perspective (Griffin & Pustay)
Terms in this set (55)
the principles of right and wrong that guide an individual in making decisions
behavior that conforms to a society's accepted social norms
Behavior that does not conform to generally accepted social norms
Ethical considerations related to how an organization treats its employees
Hiring practices, career development, compensation and benefits, workers rights and dignity
Ethical considerations related to how employees treat the organization
Conflict of interest, confidentiality, honesty
Guidelines and codes for managing ethical behavior across borders
Written guidelines, formal codes of ethics, organizational practices, corporate culture
Corporate Social Responsibility (CSR)
Set of obligations a corporation undertakes to protect and enhance the society in which it functions
Triple Bottom Line
The economic mission, the natural environment, general social welfare
On the continuum of approaches to social responsibility the least responsible stance is called
The obstructionist stance
On the continuum of approaches to social responsibility the most responsible stance is called
The proactive stance
An approach to social responsibility where by the organization will do everything that is required of it legally but nothing more
The defensive stance
An approach to social responsibility in which a firm meets it's legal and ethical requirements but will also go beyond these requirements in selected cases
The accommodative stance
When a firm takes an obstructionist stance it
Usually does as little as possible to address social or environmental problems
When a firm takes a proactive stance it
Takes to heart the arguments in favor of social responsibility and use themselves as citizens in a society that proactively seek opportunities to contribute
the extent to which the organization conforms to local, state, federal, and international laws
the extent to which the members of the organization follow basic ethical (and legal) standards of behavior
The awarding of funds or gifts to charities or other social programs
The disclosure by an employee of illegal or unethical conduct on the part of others within the organization
Why is whistleblowing viewed negatively in Japan?
Because of the traditional strong attachment of the individual to the organization it is often viewed as an act of betrayal
What is described by one Japanese religious scholar as being worse than murder in Japan?
What is mura hachibu?
Exiled from one's community, the Japanese punishment for betrayal which is justified by the Japanese value of harmony.
A corporate social audit
A formal and thorough analysis of the effectiveness of a firms social performance
The three main actors in the policy formulation process to address CSR
The state, the market, civil society
How do Anglo-Saxon countries view the state, the market, and civil society
As separate, competitive, and antagonistic
When businesses and governments fail to maintain sufficient separation Anglo-Saxons
View it as corruption
How do Asian leaders view the cooperation between the government and private sector?
As the linchpin of their successful development strategies
What is the "Asian way"
The close cooperation between the government and the private sector that contributes to the economic clout of Japan's keiretsu and Korea's chaebol
What is the birthplace of the CSR movement and the stakeholder model of capitalism
What is the approach where is the process of public policy based on the approach of creating consensus between the state of the market and civil society?
The continental European approach
What are the informal dimensions of managing social responsibilities across borders?
Leader ship, organization culture, response to whistleblowers
What are the components of evaluating CSR efforts?
Ensuring efforts are producing the desired benefits, applying the concepts of control to social responsibility, evaluating responses to instances of questionable legal or ethical conduct
The Anglo-Saxon approach, the Asian approach, and the continental European approach are what?
Stereo typical behaviors in three regions of the world relating to managing CSR
Foreign Corrupt Practices Act (1977)
Prohibits US firms from paying or offering to pay bribes to any foreign government official to influence the official actions and policies of that individual to gain or retain business
What does the FCPA not regulate?
Routine payments made to Government officials to expedite normal commercial transactions such as issues of customs documents or permits, inspection of goods, or provision of police services
Bribery Act (2010)
Passed by the British government it applies to corrupt actions done anywhere in the world by firms with a business present in the United Kingdom; more extensive and comprehensive than the FCPA in that it regulates transactions involving government officials and outlaws facilitation payments
Alien Tort Claims Act of (1789)
Under this law multinational corporations may be responsible for human rights abuses by foreign governments if the company benefited from those abuses
The anti-bribery convention of the organization for economic cooperation and development (OECD)
Developed in and first ratified in Canada in 2000 it is an attempt to illuminate bribery in international business transactions
How many countries have ratify anti-bribery convention of the organization for an economic cooperation and development (OECD)?
38 including Canada
The international labor organization
A major watchdog for monitoring conditions in factories in developing countries
The Kimberly process (2003)
certification program for diamonds- needs a certificate to leave any country, done to stop the sale of "Blood Diamonds"
What factor influences whether someone will return cash that they find on the ground?
Individuals rationalizing at the good behavior or unethical behavior based on circumstances
What American value condoned the looting that occurred in New Orleans following hurricane Katrina?
The believe that an individuals right to survival supersedes property rights
The areas most acceptable to ethical variation related to how firms treat employees
Hiring and firing practices, wage and working conditions, and employee privacy and respect
Conflict of interest
When a decision potentially benefits the individual to the possible detriment of the organization
This is viewed as unethical and some countries, but not in others
Divulging company secrets
What is common in Japan but likely to be considered a conflict of interest in low context cultures like the US?
Exchanging gifts with customers and suppliers
Does the existence of a code of ethics ensure ethical behavior?
No. It must be backed up by organizational practices and the company's corporate culture
This helps expats to better prepare for foreign assignments
Localized ethics training
These countries found bribery to be relatively acceptable on a recent survey
Russia, China, Taiwan, and South Korea
These countries found bribery to be unacceptable on a recent survey
Australia, Sweden, Switzerland, Austria, Canada
These countries fell between the extremes of accepting and unaccepting with regard to bribery
Italy, Japan, and the United States
What standard associated with the triple bottom line has made the task of delivering value to shareholders even more complex?
The stakeholder model of the corporation
Employees, customers, and investors
May be affected by corporate decisions that are not directly engaged and economic transactions with the firm such as news media, NGOs, or the communities where the firm operates
What are factory owners finding that regular ILO inspections do for them?
They promote new business relationships with multinational corporation's who are impressed by the factories dedication to compliance
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