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MGMT test ch 1
Terms in this set (30)
High-performance employees are most attracted to organizations that have managers who excel in which of the following skill areas?
Companies known as good places to work
generate superior financial results
Jenna is a store manager currently engaging in her leadership role by creating conditions within which productive work can be achieved. In which of the following activities is Jenna most likely to be engaging?
Jenna is helping motivate her employees.
Management functions include which of the following?
Mintzberg divided managerial activities into ten different roles. Managers engaged in transmitting information to employees would be engaged in which of the following informational roles?
A manager who is working with a supplier who better understands a unique customer need is engaged in which of Mintzberg's ten management roles?
The director of the county's humane society participates in the groundbreaking ceremony for the humane society's new facility and delivers a speech thanking those who donated to the building fund. Which of Mintzberg's managerial roles does this best describe?
Jerome is the HR manager for the XYZ Company. He has committed to monitoring more HR activities (such as time to hire and cost of hires) to be sure he has sufficient time to take corrective action as needed to improve performance. Which management function is Jerome engaging in when he monitors his HR activities?
Jerome is the HR manager for the XYZ Company. Which management function is Jerome engaging in when he restructures the entire HR department with a detailed description of what tasks are to be done and who is to do them?
The systematic study of organizational behavior relates to
Evidence-based management bases decisions on which of the following?
The best available scientific information
Management by Walking Around (MBWA) has several limitations including
A marketing department at a large international organization is engaged in the statistical analysis and compilation of information on users who logged into the organization's website and made purchases within the last year. The marketing department may be using big data to
predict behavior of current customers
Which of the following disciplines focuses on the individual as a unit of analysis, rather than on the group or organization system?
Which of the following identifies the most important difference between social psychology and anthropology?
Social psychology focuses on people's influence on one another; whereas, anthropology seeks to understand differences in people's fundamental values, attitudes, and behavior.
In order to explain human behavior or make valid predictions, organizational behavior (OB) concepts must reflect:
Often, two people act very differently in the same situation, and the same person's behavior changes in different situations. For example, not everyone is motivated by money, and people may behave differently at a restaurant than they do at a back yard BBQ. Which of the following would describe an individual's behavior in the situation in which x leads to
but only under conditions specified in
In physical science, laws such as the law of gravity allow scientists to predict a behavior in a wide range of situations. For example, an apple, an orange, and a pinecone will all eventually fall from a tree. Why are laws of behavior difficult to apply in the field of organizational behavior?
Because contingency variables impact individual action
The area of organizational behavior (OB) research that is concerned with how organizations can facilitate employee engagement and the development of human strengths and potential is referred to as
positive organizational scholarship
Which of the following jobs would be considered a customer service job
When Jay's company investigated opening a sales office in Lisbon, Portugal, he was astonished to learn that, according to law, employees are entitled to 13 paid holidays and 22 days of paid vacation. Which issue confronting managers would this best reflect?
Adapting to differing cultural/regulatory norms
Your answer is correct.
the role of management has changed over time. Working with people from different cultures, regulatory norms, and holiday variances are all examples of the impact of
Jamie has discovered that her firm is dumping toxic waste into a local stream at night. She has approached 3 executives (including her own manager). No one seems inclined to change any organizational procedures and she is troubled by what her next step should be. Her significant other has suggested she needs to go public with this information. Jamie is experiencing
Keith is a married, bilingual, African-American construction worker. Based on the organizational behavior model, this data represents which of the following to Keith's new employer?
Gayle is part of a new team at work with a goal of developing a training program for new employees. Based on the organizational behavior model outlined in this chapter, Gayle's communication with her new group is an example of
According to the organizational behavior model, attitudes, task performance, profitability, employee behavior, and cohesion are all examples o
Jamal has become very quiet at work. He no longer actively participates in team meetings and organizational functions and seems to be the first one out the door every night. Jamal is exhibiting
You have just been promoted to manage a team of production specialists at work. You soon realize that many of the employees seem withdrawn from their work and the team, citing issues such as stress, negative attitudes about a supervisor, and poor interactions with co-workers. To combat these problems you examine group cohesion, which focuses on
the ability of the group to stick together
The local hospital has been focusing its efforts on lowering its costs. Its recent initiative targeted a reduction in the average number of days that a patient is confined to a bed and an increase in the number of staff-patient contacts on a daily basis. With the achievement of these goals, the hospital has gained
The ABC Company is redesigning its training programs. Managers have been increasingly concerned with an inability of many employees to work together on tasks as a team to negotiate a final product reflecting their joint actions. What employability skill would you recommend that the company begin offering?
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