Study sets matching "2 operations management"
Study sets
Classes
Users
Marketing's Influence
A Cold Hard Fact
Competitive Priorities
Competitiveness
Identifying consumer wants and/or needs, Pricing and quality,…
Better quality, higher productivity, lower costs, and the abil…
Quality (Including Service)... Delivery (speed, place)... Flexibilit…
How effectively an organization meets the wants and needs of c…
Marketing's Influence
Identifying consumer wants and/or needs, Pricing and quality,…
A Cold Hard Fact
Better quality, higher productivity, lower costs, and the abil…
Quality
1. Emphasis on role of mgmt... 2. Long-Ter…
Current Products/Process Design
Manufacturer and Reliability
The ability of a product or service to meet customer needs.... -…
What are the main parts of Deming's 14 points?
- All interested parties work together... - Ensure that products…
What are the two concerns of operations and design?
Quality
The ability of a product or service to meet customer needs.... -…
1. Emphasis on role of mgmt... 2. Long-Ter…
What are the main parts of Deming's 14 points?
Global teams provide diversity while el…
A 'House of Quality' is achieved when n…
Concurrent Engineering is another term…
One of the main advantages of standardi…
FALSE ... Using globally diverse design teams increases the risks…
FALSE ... The house of quality is a means of integrating the voic…
FALSE ... Concurrent engineering involves simultaneous product an…
FALSE ... Standardization reduces the variety of products.
Global teams provide diversity while el…
FALSE ... Using globally diverse design teams increases the risks…
A 'House of Quality' is achieved when n…
FALSE ... The house of quality is a means of integrating the voic…
An example of a strategic operations ma…
An example of an operational operations…
Government statistics are a good source…
An example of a tactical operations man…
True... Location decisions are strategic in nature.
True... Inventory management is an operational decision.
False ... The service sector is often omitted in government stat…
TRUE... Staffing is an ongoing, tactical decision.
An example of a strategic operations ma…
True... Location decisions are strategic in nature.
An example of an operational operations…
True... Inventory management is an operational decision.
Competitiveness
Businesses Compete Using
Marketing that Businesses use to Compete
Operations that Businesses use to Compe…
How effectively an organization meets the want and needs of cu…
Marketing... Operations
Identify consumer wants and needs... Price and quality... Advertisin…
Product and service design... Cost ... Location... Quality... Quick respon…
Competitiveness
How effectively an organization meets the want and needs of cu…
Businesses Compete Using
Marketing... Operations
Business Strategy
Operations Strategy
Mission
Environmental Scanning
A long-range plan for a business
A long-range plan for the operations function that specifies t…
A statement defining what business an organization is in, who…
Monitoring the external environment for changes and trends to…
Business Strategy
A long-range plan for a business
Operations Strategy
A long-range plan for the operations function that specifies t…
corporate mission
corporate mission statements
mission
business strategy
set of long-range goals and includes statements
kind of business company wants to be in, who customers are, ba…
where you are going
long-range game plan of a firm and provides a road map of how…
corporate mission
set of long-range goals and includes statements
corporate mission statements
kind of business company wants to be in, who customers are, ba…
Product Layout
Product Layout Advantages
Product Layout Disadvantages
Product Layout - Major design issue
Products or customer move from workstation to workstation in a…
-highly standardized, high volume ... -lower unit cost: standardi…
-Not flexible, lower custom choices ... -vulnerable to disruption…
-how to divide the jobs into different work stations ... -who is…
Product Layout
Products or customer move from workstation to workstation in a…
Product Layout Advantages
-highly standardized, high volume ... -lower unit cost: standardi…
Operational Efficiency
Operational Strategy
Environmental Scanning
Core Competencies
Performing tasks well, or better than competitors
Plan for competing in the marketplace, ensures all tasks perfo…
Monitoring the business environment for market trends, threats…
Unique strengths that can help us win the market
Operational Efficiency
Performing tasks well, or better than competitors
Operational Strategy
Plan for competing in the marketplace, ensures all tasks perfo…
Advantages of Pure Project
Disadvantages of Pure Project
Advantages of Functional Projects
Disadvantages of Functional Projects
-Project management has full authority... -Team members report to…
-duplication of resources... -organizational goals & policies are…
-team members work on several projects... -technical expertise ma…
-Aspects of project that are not directly related to the funct…
Advantages of Pure Project
-Project management has full authority... -Team members report to…
Disadvantages of Pure Project
-duplication of resources... -organizational goals & policies are…
Describe the 4 costs of quality
Describe the 7 Tools of Management
What is meant by time series model fore…
Define Cycle Counting
1. Prevention Costs- Reduce the potential for defective parts…
1. Continuous Improvement- Philosophy that every aspect of ope…
They predict on the assumption that the future is a function o…
Continuing reconciliation of inventory with inventory records
Describe the 4 costs of quality
1. Prevention Costs- Reduce the potential for defective parts…
Describe the 7 Tools of Management
1. Continuous Improvement- Philosophy that every aspect of ope…
Computer aided design
Purchasing
materials requirement planning
resource planning
The use of computers in the design of products
The function in a firm that searches for high quality material…
A computer-based operations management system that uses sales…
An industry term for the broad set of activities that helps an…
Computer aided design
The use of computers in the design of products
Purchasing
The function in a firm that searches for high quality material…
What is least likely to result in produ…
Designing for recycling helps facilitat…
Two ways to increase reliability is to:
The research and development activity w…
Basic Research
compliance with regulatory environments
improve component design, and improve preventive maintenance p…
development
What is least likely to result in produ…
Basic Research
Designing for recycling helps facilitat…
compliance with regulatory environments
What is a product?
How does product strategy guide product…
What is Quality Function Deployment (QF…
What is the objective of the product de…
- A collection of physical, service, and symbolic attributes w…
- An effective product strategy meets the demands of the marke…
- A structured approach to defining customer needs or requirem…
The objective of the product decision is to develop and implem…
What is a product?
- A collection of physical, service, and symbolic attributes w…
How does product strategy guide product…
- An effective product strategy meets the demands of the marke…
Performance
Features
Reliability
Conformance
The efficiency with which a product achieves its indented purp…
Products attributes that supplement the products basic functio…
Propensity for a product to function over its useful life
The extent to which products meet specifications
Performance
The efficiency with which a product achieves its indented purp…
Features
Products attributes that supplement the products basic functio…
Reasons for having an Operations Strate…
Overall Objective
Factors of an Operations Strategy
Operations Mission
Enhance operations role... Take the long-run view... Take a proactiv…
Help the business compete
Mission... Distinctive Competence... Objectives... Policies
Defines the purpose of the operations function in relation to…
Reasons for having an Operations Strate…
Enhance operations role... Take the long-run view... Take a proactiv…
Overall Objective
Help the business compete
Technology?
Technological innovation in goods, serv…
Hard technology?
Soft technology?
Is both physical and informational. Has dramatically changed h…
competitive necessity
refers to equipment and devices that perform a variety of task…
is the application of the Internet, computer software, and inf…
Technology?
Is both physical and informational. Has dramatically changed h…
Technological innovation in goods, serv…
competitive necessity
Globalization
Standards of global competitiveness
6 Reasons domestic Businesses Switch to…
World Trade Organization (WTO)
Customers, talent, and suppliers are worldwide.
Impact quality, variety, customization, convenience, timelines…
1: Improve the supply chain... 2: Reduce costs (labor, taxes, tar…
International organization that promotes world trade by loweri…
Globalization
Customers, talent, and suppliers are worldwide.
Standards of global competitiveness
Impact quality, variety, customization, convenience, timelines…
Competitiveness
Mission
Mission Statement
Goals
How effectively an organization meets the wants and needs of c…
The reason for the existence of an organization
States the purpose of an organization
Provide detail and scope of the mission
Competitiveness
How effectively an organization meets the wants and needs of c…
Mission
The reason for the existence of an organization
Assemble-to-order strategy
Automation
Back office
Bar chart
a strategy for producing a wide variety of products from relat…
a system, process, or price of equipment that is self-acting a…
a process with low customer contact and little service customi…
a series of bars representing the frequency of occurrence of d…
Assemble-to-order strategy
a strategy for producing a wide variety of products from relat…
Automation
a system, process, or price of equipment that is self-acting a…
Competitiveness
mission
mission statement
goals
how effectively an organization meets the wants and needs of c…
the reason for the existence of an organization
states the purpose of an organization
provide detail and scope of the mission
Competitiveness
how effectively an organization meets the wants and needs of c…
mission
the reason for the existence of an organization
Bottleneck Operation
Capacity
Capacity Cushion
Cash Flow
Operation in a sequence of operations whose capacity is lower…
The upper limit or ceiling on the load that an operating unit…
Extra capacity used to offset demand uncertainty
The difference between cash received from sales and other sour…
Bottleneck Operation
Operation in a sequence of operations whose capacity is lower…
Capacity
The upper limit or ceiling on the load that an operating unit…
Operational Effectiveness
Strategic Alliances
Keiretsu
Production Sharing
The ability to perform similar operations activities better th…
Are joint ventures among international companies to exploit gl…
A business network composed of manufacturers, supply chain par…
A product may be designed and financed by one country; raw mat…
Operational Effectiveness
The ability to perform similar operations activities better th…
Strategic Alliances
Are joint ventures among international companies to exploit gl…
What is competitiveness
Three ways operations influences compet…
Two major types of strategies for strat…
Organizational strategies
how effectively an enterprise meets wants or needs of custiome…
1. Design Products... 2. Produce products or deliver services... 3.…
Organizational strategies and functional strategies
support achievement of mission and goals of the entire organiz…
What is competitiveness
how effectively an enterprise meets wants or needs of custiome…
Three ways operations influences compet…
1. Design Products... 2. Produce products or deliver services... 3.…
Process (Internal) Choice
3 Components of Process
Major Process Decisions
KIA vs Mercedes
Pattern of decisions made in managing processes so that they w…
1. Task... 2. Flow... 3. Storage... (choices companies make when making…
Process structure... Size of target market... Customer involvement... R…
Volume... Product diversity & Flexibility... Capital Intensity... Degre…
Process (Internal) Choice
Pattern of decisions made in managing processes so that they w…
3 Components of Process
1. Task... 2. Flow... 3. Storage... (choices companies make when making…