Study sets matching "2 operations management"
Study sets
Diagrams
Classes
Users
Operations management
4 Advantages of Operations
Customer/client needs
Operations - management performance obj…
Involves operations managers' activities, decisions and respon…
1 Reduces costs... 2 Increases Revenue... 3 Reduces amount of invest…
1. Higher quality ... 2. Lower costs ... 3. Shorter lead time... 4. Gre…
1. Do things right the first time ... 2. Do things cost effective…
Operations management
Involves operations managers' activities, decisions and respon…
4 Advantages of Operations
1 Reduces costs... 2 Increases Revenue... 3 Reduces amount of invest…
Operations
Transformation
Value adding
Cost leadership
refers to the business processes that involve transformation o…
is the conversion of inputs (resources) into outputs... (goods an…
is the creation of extra or added value as inputs are transfor…
involves aiming to have the lowest costs or to be the most pri…
Operations
refers to the business processes that involve transformation o…
Transformation
is the conversion of inputs (resources) into outputs... (goods an…
Operations
Transformation
Value adding
Cost leadership
refers to the business processes that involve transformation o…
is the conversion of inputs (resources) into outputs... (goods an…
is the creation of extra or added value as inputs are transfor…
involves aiming to have the lowest costs or to be the most pri…
Operations
refers to the business processes that involve transformation o…
Transformation
is the conversion of inputs (resources) into outputs... (goods an…
Quality
1. Emphasis on role of mgmt... 2. Long-Ter…
Current Products/Process Design
Manufacturer and Reliability
The ability of a product or service to meet customer needs.... -…
What are the main parts of Deming's 14 points?
- All interested parties work together... - Ensure that products…
What are the two concerns of operations and design?
Quality
The ability of a product or service to meet customer needs.... -…
1. Emphasis on role of mgmt... 2. Long-Ter…
What are the main parts of Deming's 14 points?
An example of a strategic operations ma…
An example of an operational operations…
Government statistics are a good source…
An example of a tactical operations man…
True... Location decisions are strategic in nature.
True... Inventory management is an operational decision.
False ... The service sector is often omitted in government stat…
TRUE... Staffing is an ongoing, tactical decision.
An example of a strategic operations ma…
True... Location decisions are strategic in nature.
An example of an operational operations…
True... Inventory management is an operational decision.
Efficiency formula
Utilization formula
Capacity Cushion
Bottleneck Operation
E=(actual output/effective capacity) x 100%
U=(actual output/design capacity) x 100%
extra capacity used to offset demand uncertainty
an operation in a sequence of operations whose capacity is low…
Efficiency formula
E=(actual output/effective capacity) x 100%
Utilization formula
U=(actual output/design capacity) x 100%
Automated Production Lines
Business objectives
Computer Aided Design (CAD)
Computer aided manufacturing (CAM)
A process where raw materials enter and finished products leav…
Targets or outcomes that an enterprise aims to achieve. They m…
A computerised design tool that allows a business to create pr…
Software that designs and controls the production process.
Automated Production Lines
A process where raw materials enter and finished products leav…
Business objectives
Targets or outcomes that an enterprise aims to achieve. They m…
Competitiveness
Businesses Compete Using
Marketing that Businesses use to Compete
Operations that Businesses use to Compe…
How effectively an organization meets the want and needs of cu…
Marketing... Operations
Identify consumer wants and needs... Price and quality... Advertisin…
Product and service design... Cost ... Location... Quality... Quick respon…
Competitiveness
How effectively an organization meets the want and needs of cu…
Businesses Compete Using
Marketing... Operations
Operations
Transformation
Value adding
Cost leadership
refers to the business processes that involve transformation o…
is the conversion of inputs (resources) into outputs... (goods an…
is the creation of extra or added value as inputs are transfor…
involves aiming to have the lowest costs or to be the most pri…
Operations
refers to the business processes that involve transformation o…
Transformation
is the conversion of inputs (resources) into outputs... (goods an…
How can operations impact TBL performan…
Planet (TBL Performance)
People (TBL Performance)
Profit (TBL Performance)
-Planet... -People... -Profit
-Recyclability of materials, energy consumption, and waste mat…
-Customer safety from products and services ... -Employment impac…
cost of producing products and services
How can operations impact TBL performan…
-Planet... -People... -Profit
Planet (TBL Performance)
-Recyclability of materials, energy consumption, and waste mat…
Why domestic business operations decide…
Maquiladoras
Mission
Strategy
Improve supply chain... Reduce costs (labor, taxes, tariffs)... Impr…
Mexican factories located along U.S.- Mexico border that recei…
Purpose for Organization's existence
How org. expects to achieve mission and goals
Why domestic business operations decide…
Improve supply chain... Reduce costs (labor, taxes, tariffs)... Impr…
Maquiladoras
Mexican factories located along U.S.- Mexico border that recei…
corporate mission
corporate mission statements
mission
business strategy
set of long-range goals and includes statements
kind of business company wants to be in, who customers are, ba…
where you are going
long-range game plan of a firm and provides a road map of how…
corporate mission
set of long-range goals and includes statements
corporate mission statements
kind of business company wants to be in, who customers are, ba…
Operational Efficiency
Operational Strategy
Environmental Scanning
Core Competencies
Performing tasks well, or better than competitors
Plan for competing in the marketplace, ensures all tasks perfo…
Monitoring the business environment for market trends, threats…
Unique strengths that can help us win the market
Operational Efficiency
Performing tasks well, or better than competitors
Operational Strategy
Plan for competing in the marketplace, ensures all tasks perfo…
What are some ways business organizatio…
What are some primary competitive chara…
What is Core Competency
what are some examples of core competen…
-Price... -Quality... -Product differentiation... -Flexibility... -Deliver…
-Cost... -Location... -Quality
Special attribute or ability that gives an organization compet…
-cost... -quality... -reliability... -flexibility
What are some ways business organizatio…
-Price... -Quality... -Product differentiation... -Flexibility... -Deliver…
What are some primary competitive chara…
-Cost... -Location... -Quality
Business Strategy
Operations Strategy
Mission
Environmental Scanning
A long-range plan for a business
A long-range plan for the operations function that specifies t…
A statement defining what business an organization is in, who…
Monitoring the external environment for changes and trends to…
Business Strategy
A long-range plan for a business
Operations Strategy
A long-range plan for the operations function that specifies t…
Reliability
3.4
Plan−Do−Check−Act
User based, manufacturing based, and…
Which of the following determinants of service quality means t…
If 1 million passengers pass through the St. Louis Airport wit…
PDCA, developed by Shewhart, stands for which of the follow…
Three broad categories of definitions of quality are:
Reliability
Which of the following determinants of service quality means t…
3.4
If 1 million passengers pass through the St. Louis Airport wit…
Computer aided design
Purchasing
materials requirement planning
resource planning
The use of computers in the design of products
The function in a firm that searches for high quality material…
A computer-based operations management system that uses sales…
An industry term for the broad set of activities that helps an…
Computer aided design
The use of computers in the design of products
Purchasing
The function in a firm that searches for high quality material…
Mission
Environmental Scanning
Core Competencies
Business Strategy
a statement defining what business an organization is in, who…
monitoring the external environment for changes and trends to…
Unique strength of a business ... 1. Workforce... 2. Facilities... 3.…
-Environmental Scanning... -Mission... -Core Competencies
Mission
a statement defining what business an organization is in, who…
Environmental Scanning
monitoring the external environment for changes and trends to…
Maquiladoras
World Trade Organization (WTO)
North American Free Trade Agreement (NA…
European Union
Mexican factories located along the U.S. -- Mexico border that…
An international organization that promotes world trade by low…
A free trade agreement between Canada, Mexico, and the United…
A European trade group that has 27 member states
Maquiladoras
Mexican factories located along the U.S. -- Mexico border that…
World Trade Organization (WTO)
An international organization that promotes world trade by low…
Job production
Batch production
Flow production
Mass production
Producing a one-off item specially designed for the customer
Producing a limited number of identical products - each item i…
Producing items in a continually moving process - also known a…
Producing large quantities of a standardised product
Job production
Producing a one-off item specially designed for the customer
Batch production
Producing a limited number of identical products - each item i…
Batch Production
Cell Production
Flow production
Job Production
The production of a similar or identical good in batches with…
A firm uses production teams to make part or all of a specific…
The manufacturing of identical goods in large numbers on a con…
Producing a single one-off product or service to meet the indi…
Batch Production
The production of a similar or identical good in batches with…
Cell Production
A firm uses production teams to make part or all of a specific…
Product Layout
Product Layout Advantages
Product Layout Disadvantages
Product Layout - Major design issue
Products or customer move from workstation to workstation in a…
-highly standardized, high volume ... -lower unit cost: standardi…
-Not flexible, lower custom choices ... -vulnerable to disruption…
-how to divide the jobs into different work stations ... -who is…
Product Layout
Products or customer move from workstation to workstation in a…
Product Layout Advantages
-highly standardized, high volume ... -lower unit cost: standardi…
Quality Control
Quality Assurance
3 determinants of quality and their def…
Lean manufacturing point of view
is monitoring, testing, and correcting quality problems after…
is providing confidence in a products quality by preventing de…
Product design... Intention of designers to include or exclude fe…
figure out defects as early as possible
Quality Control
is monitoring, testing, and correcting quality problems after…
Quality Assurance
is providing confidence in a products quality by preventing de…
Performance
Features
Reliability
Conformance
The efficiency with which a product achieves its indented purp…
Products attributes that supplement the products basic functio…
Propensity for a product to function over its useful life
The extent to which products meet specifications
Performance
The efficiency with which a product achieves its indented purp…
Features
Products attributes that supplement the products basic functio…
Activity systems map
Operations and supply chain management
operations effectiveness
order qualifier
Diagrams that show how a company's strategy is delivered throu…
the setting of board policies and plans that will guide the us…
performing activities in a manner that best implements strateg…
a dimension used to screen a product or service as a candidate…
Activity systems map
Diagrams that show how a company's strategy is delivered throu…
Operations and supply chain management
the setting of board policies and plans that will guide the us…