Study sets matching "2 operations management"
Study sets
Diagrams
Classes
Users
Key Dimensions of Quality
Views or Perspectives on Quality
American Society of Quality (ASQ) Defin…
Operations Management
1. Performance... 2. Features... 3. Reliability ... 4. Conformance... 5. D…
User-based... Product-based... Manufacturing-based
The totality of features and characteristics of a product or s…
The set of activities that create value in the form of goods a…
Key Dimensions of Quality
1. Performance... 2. Features... 3. Reliability ... 4. Conformance... 5. D…
Views or Perspectives on Quality
User-based... Product-based... Manufacturing-based
Transformed Vs Transforming Resources
Typology of Operations
Current issues in Operations Management
Work Specialisation
- Transformed = resources that are to be converted or treated…
- Description of an operation through 4 main factors:... - Volum…
- coordinating with separate organisations... - Optimising global…
- Division of tasks into individual jobs
Transformed Vs Transforming Resources
- Transformed = resources that are to be converted or treated…
Typology of Operations
- Description of an operation through 4 main factors:... - Volum…
supply chain
multinational enterprise
operational structure
supply chain design trade-offs
key subsystem of a value chain that focuses on physical moveme…
sources, markets, and produces goods and services in several c…
configuration of resources such as supplier, factories, wareho…
designing supply chains that either provide high efficiency an…
supply chain
key subsystem of a value chain that focuses on physical moveme…
multinational enterprise
sources, markets, and produces goods and services in several c…
Operations
Transformation
Value adding
Cost leadership
refers to the business processes that involve transformation o…
is the conversion of inputs (resources) into outputs... (goods an…
is the creation of extra or added value as inputs are transfor…
involves aiming to have the lowest costs or to be the most pri…
Operations
refers to the business processes that involve transformation o…
Transformation
is the conversion of inputs (resources) into outputs... (goods an…
4 Decision Environments
3 Elements of Decision-Making under Unc…
Ambiguity
Uncertainty
ambiguity, uncertainty, risk, certainty
-the set of decisions (or strategies) available to the decisio…
where decision making is affected by a lack of information
in this type of decision making environment, more than one typ…
4 Decision Environments
ambiguity, uncertainty, risk, certainty
3 Elements of Decision-Making under Unc…
-the set of decisions (or strategies) available to the decisio…
Quality
1. Emphasis on role of mgmt... 2. Long-Ter…
Current Products/Process Design
Manufacturer and Reliability
The ability of a product or service to meet customer needs.... -…
What are the main parts of Deming's 14 points?
- All interested parties work together... - Ensure that products…
What are the two concerns of operations and design?
Quality
The ability of a product or service to meet customer needs.... -…
1. Emphasis on role of mgmt... 2. Long-Ter…
What are the main parts of Deming's 14 points?
Competitiveness
Businesses Compete Using
Marketing that Businesses use to Compete
Operations that Businesses use to Compe…
How effectively an organization meets the want and needs of cu…
Marketing... Operations
Identify consumer wants and needs... Price and quality... Advertisin…
Product and service design... Cost ... Location... Quality... Quick respon…
Competitiveness
How effectively an organization meets the want and needs of cu…
Businesses Compete Using
Marketing... Operations
Competitiveness 3 4 5 9
Mission
Mission Statement
Goals
How effectively an organization meets the wants and needs of c…
The reason for the existence of an organization
States the purpose of an organization
Provide detail and scope of the mission
Competitiveness 3 4 5 9
How effectively an organization meets the wants and needs of c…
Mission
The reason for the existence of an organization
Operations management
4 Advantages of Operations
Customer/client needs
Operations - management performance obj…
Involves operations managers' activities, decisions and respon…
1 Reduces costs... 2 Increases Revenue... 3 Reduces amount of invest…
1. Higher quality ... 2. Lower costs ... 3. Shorter lead time... 4. Gre…
1. Do things right the first time ... 2. Do things cost effective…
Operations management
Involves operations managers' activities, decisions and respon…
4 Advantages of Operations
1 Reduces costs... 2 Increases Revenue... 3 Reduces amount of invest…
What is operations management?
What are the 3 core functions of any or…
What are the four operations management…
State 3 ways operations management is v…
The activity of managing the resources which produce products…
Marketing, product/service development and operations. ... Marke…
Capacity, scheduling, inventory and control. ... Capacity is the…
Accounts for approximately 80% of what employees do, influence…
What is operations management?
The activity of managing the resources which produce products…
What are the 3 core functions of any or…
Marketing, product/service development and operations. ... Marke…
Lead Time
Decoupling Point
Make-to-Stock Firm
Assemble-to-Order Firm
The time needed to respond to a customer's order
The point at which the inventory is located, gets more expensi…
Creates a batch of inventory (products) based on demand foreca…
Product has a few different customizable aspects that are then…
Lead Time
The time needed to respond to a customer's order
Decoupling Point
The point at which the inventory is located, gets more expensi…
Automated Production Lines
Business objectives
Computer Aided Design (CAD)
Computer aided manufacturing (CAM)
A process where raw materials enter and finished products leav…
Targets or outcomes that an enterprise aims to achieve. They m…
A computerised design tool that allows a business to create pr…
Software that designs and controls the production process.
Automated Production Lines
A process where raw materials enter and finished products leav…
Business objectives
Targets or outcomes that an enterprise aims to achieve. They m…
Why domestic business operations decide…
Maquiladoras
Mission
Strategy
Improve supply chain... Reduce costs (labor, taxes, tariffs)... Impr…
Mexican factories located along U.S.- Mexico border that recei…
Purpose for Organization's existence
How org. expects to achieve mission and goals
Why domestic business operations decide…
Improve supply chain... Reduce costs (labor, taxes, tariffs)... Impr…
Maquiladoras
Mexican factories located along U.S.- Mexico border that recei…
Supplier Management Process
Transactional (Arm's Length Relationshi…
Collaborative
Searching for Potential Suppliers
1. Identify Need... 2. Select Supplier... 3. Develop Supplier... 4. Pro…
When the buyer has multiple supplier choices, purchasing a rou…
When the buyer has limited supplier choices, purchasing a crit…
* Current Suppliers... * Internet... * Trade Registers... * Trade Journ…
Supplier Management Process
1. Identify Need... 2. Select Supplier... 3. Develop Supplier... 4. Pro…
Transactional (Arm's Length Relationshi…
When the buyer has multiple supplier choices, purchasing a rou…
corporate mission
corporate mission statements
mission
business strategy
set of long-range goals and includes statements
kind of business company wants to be in, who customers are, ba…
where you are going
long-range game plan of a firm and provides a road map of how…
corporate mission
set of long-range goals and includes statements
corporate mission statements
kind of business company wants to be in, who customers are, ba…
How can operations impact TBL performan…
Planet (TBL Performance)
People (TBL Performance)
Profit (TBL Performance)
-Planet... -People... -Profit
-Recyclability of materials, energy consumption, and waste mat…
-Customer safety from products and services ... -Employment impac…
cost of producing products and services
How can operations impact TBL performan…
-Planet... -People... -Profit
Planet (TBL Performance)
-Recyclability of materials, energy consumption, and waste mat…
What are some ways business organizatio…
What are some primary competitive chara…
What is Core Competency
what are some examples of core competen…
-Price... -Quality... -Product differentiation... -Flexibility... -Deliver…
-Cost... -Location... -Quality
Special attribute or ability that gives an organization compet…
-cost... -quality... -reliability... -flexibility
What are some ways business organizatio…
-Price... -Quality... -Product differentiation... -Flexibility... -Deliver…
What are some primary competitive chara…
-Cost... -Location... -Quality
Deming
Mass service
Professional service
Service factory
"father of quality control"... Popularised Statistical process co…
Degree of labor intensity: High / of interaction & customisati…
Degree of labor intensity: High / of interaction & customisati…
Degree of labor intensity: Low / of interaction & customisatio…
Deming
"father of quality control"... Popularised Statistical process co…
Mass service
Degree of labor intensity: High / of interaction & customisati…
Operations
Transformation
Value adding
Cost leadership
refers to the business processes that involve transformation o…
is the conversion of inputs (resources) into outputs... (goods an…
is the creation of extra or added value as inputs are transfor…
involves aiming to have the lowest costs or to be the most pri…
Operations
refers to the business processes that involve transformation o…
Transformation
is the conversion of inputs (resources) into outputs... (goods an…
Automated Production Lines
Business objectives
Computer Aided Design (CAD)
Computer aided manufacturing (CAM)
A process where raw materials enter and finished products leav…
Targets or outcomes that an enterprise aims to achieve. They m…
A computerised design tool that allows a business to create pr…
Software that designs and controls the production process.
Automated Production Lines
A process where raw materials enter and finished products leav…
Business objectives
Targets or outcomes that an enterprise aims to achieve. They m…
Deterministic Performance Estimation (D…
Throughput time
Design capacity
Effective capacity
a way to calculate a production process
the time a product spends in the production process (by calcul…
theoretical maximum output of the process
amount of products that are actually produced
Deterministic Performance Estimation (D…
a way to calculate a production process
Throughput time
the time a product spends in the production process (by calcul…
Activity systems map
Operations and supply chain management
operations effectiveness
order qualifier
Diagrams that show how a company's strategy is delivered throu…
the setting of board policies and plans that will guide the us…
performing activities in a manner that best implements strateg…
a dimension used to screen a product or service as a candidate…
Activity systems map
Diagrams that show how a company's strategy is delivered throu…
Operations and supply chain management
the setting of board policies and plans that will guide the us…
Performance
Features
Reliability
Conformance
The efficiency with which a product achieves its indented purp…
Products attributes that supplement the products basic functio…
Propensity for a product to function over its useful life
The extent to which products meet specifications
Performance
The efficiency with which a product achieves its indented purp…
Features
Products attributes that supplement the products basic functio…
Technology?
Technological innovation in goods, serv…
Hard technology?
Soft technology?
Is both physical and informational. Has dramatically changed h…
competitive necessity
refers to equipment and devices that perform a variety of task…
is the application of the Internet, computer software, and inf…
Technology?
Is both physical and informational. Has dramatically changed h…
Technological innovation in goods, serv…
competitive necessity