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Study sets matching "2 operations management"

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Study sets matching "2 operations management"

14 terms
Operations Management Chapter 2
Competitiveness
Strategies
Mission
Mission Statement
How effectively an organization meets the wants and needs of…
Plans for achieving organizational goals.
The reason for the existence of an organization.
States the purpose of an organization.
Competitiveness
How effectively an organization meets the wants and needs of…
Strategies
Plans for achieving organizational goals.
67 terms
Operations Management Exam #2
Chapter 5
Capacity
Strategic Capacity Planning
Overcapacity: ... operating costs that ar…
Capacity Planning
The upper limit or ceiling on the load that an operating unit…
Goal:... achieve a match between the long-term supply capabiliti…
Undercapacity:... strained resources and possible loss of custom…
Chapter 5
Capacity Planning
Capacity
The upper limit or ceiling on the load that an operating unit…
345 terms
Operations Management - Exam 2
Global teams provide diversity while e…
A 'House of Quality' is achieved when…
Concurrent Engineering is another term…
One of the main advantages of standard…
FALSE ... Using globally diverse design teams increases the risk…
FALSE ... The house of quality is a means of integrating the voi…
FALSE ... Concurrent engineering involves simultaneous product a…
FALSE ... Standardization reduces the variety of products.
Global teams provide diversity while e…
FALSE ... Using globally diverse design teams increases the risk…
A 'House of Quality' is achieved when…
FALSE ... The house of quality is a means of integrating the voi…
70 terms
Operations Management - Chapter 2
An example of a strategic operations m…
An example of an operational operation…
Government statistics are a good sourc…
An example of a tactical operations ma…
True... Location decisions are strategic in nature.
True... Inventory management is an operational decision.
False ... The service sector is often omitted in government stat…
TRUE... Staffing is an ongoing, tactical decision.
An example of a strategic operations m…
True... Location decisions are strategic in nature.
An example of an operational operation…
True... Inventory management is an operational decision.
52 terms
Operations Management Chapter 2
Marketing's Influence
A Cold Hard Fact
Competitive Priorities
Competitiveness
Identifying consumer wants and/or needs, Pricing and quality,…
Better quality, higher productivity, lower costs, and the abi…
Quality (Including Service)... Delivery (speed, place)... Flexibili…
How effectively an organization meets the wants and needs of…
Marketing's Influence
Identifying consumer wants and/or needs, Pricing and quality,…
A Cold Hard Fact
Better quality, higher productivity, lower costs, and the abi…
11 terms
Unit 2 - Operations Management
Flow Production
Specialisation
Efficiency
Lean Production
Techniques occur when an item moves continuously from one sta…
When individuals focus on a limited number of tasks.
How well a business is using its resources to produce.
Techniques that aim to reduce the amount of waste in a busine…
Flow Production
Techniques occur when an item moves continuously from one sta…
Specialisation
When individuals focus on a limited number of tasks.
33 terms
Operations Management-Chapter 2
Competitiveness
Businesses Compete Using
Marketing that Businesses use to Compete
Operations that Businesses use to Comp…
How effectively an organization meets the want and needs of c…
Marketing... Operations
Identify consumer wants and needs... Price and quality... Advertisi…
Product and service design... Cost ... Location... Quality... Quick respo…
Competitiveness
How effectively an organization meets the want and needs of c…
Businesses Compete Using
Marketing... Operations
11 terms
Operations Management Class #2
Operational Efficiency
Operational Strategy
Environmental Scanning
Core Competencies
Performing tasks well, or better than competitors
Plan for competing in the marketplace, ensures all tasks perf…
Monitoring the business environment for market trends, threat…
Unique strengths that can help us win the market
Operational Efficiency
Performing tasks well, or better than competitors
Operational Strategy
Plan for competing in the marketplace, ensures all tasks perf…
26 terms
Operations Management-Chapter 2
Competitiveness
Businesses Compete Using
Marketing that Businesses use to Compete
Operations that Businesses use to Comp…
How effectively an organization meets the want and needs of c…
Marketing... Operations
Identify consumer wants and needs... Price and quality... Advertisi…
Product and service design... Cost ... Location... Quality... Quick respo…
Competitiveness
How effectively an organization meets the want and needs of c…
Businesses Compete Using
Marketing... Operations
43 terms
Operations Management MID 2
Advantages of Pure Project
Disadvantages of Pure Project
Advantages of Functional Projects
Disadvantages of Functional Projects
-Project management has full authority... -Team members report t…
-duplication of resources... -organizational goals & policies ar…
-team members work on several projects... -technical expertise m…
-Aspects of project that are not directly related to the func…
Advantages of Pure Project
-Project management has full authority... -Team members report t…
Disadvantages of Pure Project
-duplication of resources... -organizational goals & policies ar…
10 terms
BUSS2 - Operations Management
CAPACITY
CAPACITY UTILIZATION
PRODUCTIVITY
QUALITY
Maximum OUTPUT that a business CAN PRODUCE in a given period…
% of total capacity that is actually being achieved in a give…
Measures the relationship between INPUTS into the production…
Meeting the NEEDS & EXPECTATIONS of CUSTOMERS
CAPACITY
Maximum OUTPUT that a business CAN PRODUCE in a given period…
CAPACITY UTILIZATION
% of total capacity that is actually being achieved in a give…
12 terms
Operations Management2
Computer aided design
Purchasing
materials requirement planning
resource planning
The use of computers in the design of products
The function in a firm that searches for high quality materia…
A computer-based operations management system that uses sales…
An industry term for the broad set of activities that helps a…
Computer aided design
The use of computers in the design of products
Purchasing
The function in a firm that searches for high quality materia…
Operations Management Test 2
Describe the 4 costs of quality
Describe the 7 Tools of Management
What is meant by time series model for…
Define Cycle Counting
1. Prevention Costs- Reduce the potential for defective parts…
1. Continuous Improvement- Philosophy that every aspect of op…
They predict on the assumption that the future is a function…
Continuing reconciliation of inventory with inventory records
Describe the 4 costs of quality
1. Prevention Costs- Reduce the potential for defective parts…
Describe the 7 Tools of Management
1. Continuous Improvement- Philosophy that every aspect of op…
25 terms
Operations Management Ch. 2
corporate mission
corporate mission statements
mission
business strategy
set of long-range goals and includes statements
kind of business company wants to be in, who customers are, b…
where you are going
long-range game plan of a firm and provides a road map of how…
corporate mission
set of long-range goals and includes statements
corporate mission statements
kind of business company wants to be in, who customers are, b…
35 terms
BUSS 2 Operations Management
Operations management
Operational targets
Unit cost
Capacity
The process that uses the resources of an organisation to pro…
The goals or aims of the operations function of the business.
The cost of producing one unit of output.
The maximum total level of output or production that a busine…
Operations management
The process that uses the resources of an organisation to pro…
Operational targets
The goals or aims of the operations function of the business.
49 terms
Operations Management Test #2
Product Layout
Product Layout Advantages
Product Layout Disadvantages
Product Layout - Major design issue
Products or customer move from workstation to workstation in…
-highly standardized, high volume ... -lower unit cost: standard…
-Not flexible, lower custom choices ... -vulnerable to disruptio…
-how to divide the jobs into different work stations ... -who is…
Product Layout
Products or customer move from workstation to workstation in…
Product Layout Advantages
-highly standardized, high volume ... -lower unit cost: standard…
206 terms
Operations Management Exam #2
What is a product?
How does product strategy guide produc…
What is Quality Function Deployment (Q…
What is the objective of the product d…
- A collection of physical, service, and symbolic attributes…
- An effective product strategy meets the demands of the mark…
- A structured approach to defining customer needs or require…
The objective of the product decision is to develop and imple…
What is a product?
- A collection of physical, service, and symbolic attributes…
How does product strategy guide produc…
- An effective product strategy meets the demands of the mark…
10 terms
Operations Management Chapter 2
Reasons for having an Operations Strat…
Overall Objective
Factors of an Operations Strategy
Operations Mission
Enhance operations role... Take the long-run view... Take a proacti…
Help the business compete
Mission... Distinctive Competence... Objectives... Policies
Defines the purpose of the operations function in relation to…
Reasons for having an Operations Strat…
Enhance operations role... Take the long-run view... Take a proacti…
Overall Objective
Help the business compete
20 terms
Chapter 2 Operations Management
Operational Effectiveness
Strategic Alliances
Keiretsu
Production Sharing
The ability to perform similar operations activities better t…
Are joint ventures among international companies to exploit g…
A business network composed of manufacturers, supply chain pa…
A product may be designed and financed by one country; raw ma…
Operational Effectiveness
The ability to perform similar operations activities better t…
Strategic Alliances
Are joint ventures among international companies to exploit g…
9 terms
Operations management 2
Competitiveness
Mission
Goal
Strategy
How effectively an organization meets the wants and needs of…
The reason for the organizations existence
provide details and the scope of the mission
A plan for achieving organizational goals. This gives the com…
Competitiveness
How effectively an organization meets the wants and needs of…
Mission
The reason for the organizations existence
9 terms
Operations Management pt 2
leading
following
tracking
economy of scales
build capacity in anticipation of future demand increases
build capacity when demand exceeds current capacity
similar to the following strategy, but adds capacity in relat…
if output is less than optimal level, increasing the output r…
leading
build capacity in anticipation of future demand increases
following
build capacity when demand exceeds current capacity
24 terms
Chapter 2 Operations Management
Competitiveness
Marketing Influence
Business compete
Business fail
How effectively an organization meets the wants and needs of…
Identifying customers wants and needs, Pricing, and Advertisi…
Product, Cost, Location, Quality are how?
Failing to consider customer wants and needs and neglecting o…
Competitiveness
How effectively an organization meets the wants and needs of…
Marketing Influence
Identifying customers wants and needs, Pricing, and Advertisi…
24 terms
Operations Management ch2
Competitiveness:
Hierarchical Planning
Mision
Goals
How effectively an organization meets the wants and needs of…
Mission... Goals... Organizational Strategies... Functional Strategies…
The reason for an organization's existence
Provide detail and the scope of the mission... _____can be viewe…
Competitiveness:
How effectively an organization meets the wants and needs of…
Hierarchical Planning
Mission... Goals... Organizational Strategies... Functional Strategies…
67 terms
1.2 Operations management
what is the public mission of pharmacy?
what is the private mission of pharmacy?
what is a required resource for main p…
Focus on the endpoint, not how to ___ it
serve society
provide income for the operators of the business
profits
achieve
what is the public mission of pharmacy?
serve society
what is the private mission of pharmacy?
provide income for the operators of the business
16 terms
Operations Management CHP2
Management of Projects
Planning
Scheduling
Controlling
Planning... Scheduling... Controlling
goal setting, defining the project, team organization
relate people, money, and supplies to specific activities and…
monitor resources, costs, quality, and budgets; revise plans…
Management of Projects
Planning... Scheduling... Controlling
Planning
goal setting, defining the project, team organization
43 terms
operations management 2
Broadly defined, quality refers to the…
An organization achieves quality by co…
Because 'courtesy' is subjective, it c…
Processes that are in control eliminat…
FALSE... Quality refers to consistently meeting or exceeding cus…
FALSE... An organization achieves quality by meeting or exceedin…
FALSE... Many dimensions of quality are subjective.
FALSE... In control, processes are free of non-random variation.
Broadly defined, quality refers to the…
FALSE... Quality refers to consistently meeting or exceeding cus…
An organization achieves quality by co…
FALSE... An organization achieves quality by meeting or exceedin…
34 terms
Operations Management chapter 2
Competitiveness
Mission
Mission statement
Goals
How effectively an organization meets the wants and needs of…
The reason for the existence of an organization.
States the purpose of an organization. The mission statement…
Provide detail and scope of the mission.
Competitiveness
How effectively an organization meets the wants and needs of…
Mission
The reason for the existence of an organization.
11 terms
OPERATIONS MANAGEMENT EXAM 2
What are forecasts used for?
Walt Disney Report
short range
medium range
predicting a future event, in production inventory, finances
includes forecast and actual attendence
3 months-purchasing job scheduling
3 months to 3 years-sales production
What are forecasts used for?
predicting a future event, in production inventory, finances
Walt Disney Report
includes forecast and actual attendence
28 terms
Operations Management CH 2
Globalization
Standards of global competitiveness
6 Reasons domestic Businesses Switch t…
World Trade Organization (WTO)
Customers, talent, and suppliers are worldwide.
Impact quality, variety, customization, convenience, timeline…
1: Improve the supply chain... 2: Reduce costs (labor, taxes, ta…
International organization that promotes world trade by lower…
Globalization
Customers, talent, and suppliers are worldwide.
Standards of global competitiveness
Impact quality, variety, customization, convenience, timeline…
15 terms
Operations Management Chapter 2
Competitiveness
Mission
Mission Statement
Goals
How effectively an organization meets the wants and needs of…
The reason for the existence of an organization
States the purpose of an organization
Provide detail and scope of the mission
Competitiveness
How effectively an organization meets the wants and needs of…
Mission
The reason for the existence of an organization
26 terms
Operations management ch.2
Project characteristics
Management of a project steps
Project management activities
Project organization
-single unit... -many related activities ... -difficult production…
1. planning: goal setting defining the project, team organiza…
1. planning: setting objectives, resources, work break-down s…
-often temp structure just for the project ... -uses specialists…
Project characteristics
-single unit... -many related activities ... -difficult production…
Management of a project steps
1. planning: goal setting defining the project, team organiza…
150 terms
Operations Management Test #2
Technology?
Technological innovation in goods, ser…
Hard technology?
Soft technology?
Is both physical and informational. Has dramatically changed…
competitive necessity
refers to equipment and devices that perform a variety of tas…
is the application of the Internet, computer software, and in…
Technology?
Is both physical and informational. Has dramatically changed…
Technological innovation in goods, ser…
competitive necessity
11 terms
Operations Management (Chapter 2)
Mission
Strategy
Low-cost leadership
Differentiation
The purpose or rationale for an organization's existence
How an organization expects to achieve its missions and goals
Achieve maximum value, as perceived by the customer
Distinguishing the offerings of an organization in a way that…
Mission
The purpose or rationale for an organization's existence
Strategy
How an organization expects to achieve its missions and goals
15 terms
Operations Management- Chapter 2
Competitiveness
mission
mission statement
goals
how effectively an organization meets the wants and needs of…
the reason for the existence of an organization
states the purpose of an organization
provide detail and scope of the mission
Competitiveness
how effectively an organization meets the wants and needs of…
mission
the reason for the existence of an organization
33 terms
Operations Management Chapter 2
Fitness for use
Quality of design
Quality of conformance
Process flowchart
how well the product or service does what it is supposed to
involves designing quality characteristics into a product or…
making sure the product or service is produced according to d…
a diagram of the steps in a job, operation, or process
Fitness for use
how well the product or service does what it is supposed to
Quality of design
involves designing quality characteristics into a product or…
11 terms
Operations Management Chap 2
competitiveness
core competencies
environmental scanning
goals
how effectively an organization meets the wants and needs of…
the special attributes or abilities that give an organization…
the monitoring of events and trends that present threats or o…
provide detail and scope of the mission.
competitiveness
how effectively an organization meets the wants and needs of…
core competencies
the special attributes or abilities that give an organization…
16 terms
Introduction to Operations Management:2
Process (Internal) Choice
3 Components of Process
Major Process Decisions
KIA vs Mercedes
Pattern of decisions made in managing processes so that they…
1. Task... 2. Flow... 3. Storage... (choices companies make when makin…
Process structure... Size of target market... Customer involvement…
Volume... Product diversity & Flexibility... Capital Intensity... Degr…
Process (Internal) Choice
Pattern of decisions made in managing processes so that they…
3 Components of Process
1. Task... 2. Flow... 3. Storage... (choices companies make when makin…
15 terms
Operations Management pt 2
T/F A characteristic that was once an…
Technological changes is a key factor…
T/F Organization should target sustain…
T/F Traditional strategies of business…
True
Products, Services and Process
True
True
T/F A characteristic that was once an…
True
Technological changes is a key factor…
Products, Services and Process
16 terms
Operations Management Chapter 2
Competitiveness
Strategy
Strategic Planning
key purchasing criteria
How effectively an organization meets the wants and needs of…
The long-term plans that determine the direction an organizat…
The managerial process that determines a strategy for the org…
The major elements influencing a purchase: price, quality, va…
Competitiveness
How effectively an organization meets the wants and needs of…
Strategy
The long-term plans that determine the direction an organizat…
20 terms
Operations Management Chapter 2
Competitiveness
Marketing's Influence
Mission
Goals
How effectively and organization meets the wants and needs of…
Identifying consumer wants and/or needs... Pricing... Advertising a…
The reason for an organization's existence
Provide detail and the scope of the mission... Organizational de…
Competitiveness
How effectively and organization meets the wants and needs of…
Marketing's Influence
Identifying consumer wants and/or needs... Pricing... Advertising a…
14 terms
Operations Management, Chapter 2
linear programming
constraints
feasible solution
optimal solution
uses linear algebraic relationships to represent a firm's dec…
limit the degree to which the objective can be pursued
satisfies all the problem's constraints
a feasible solution that results in the largest possible obje…
linear programming
uses linear algebraic relationships to represent a firm's dec…
constraints
limit the degree to which the objective can be pursued
26 terms
Operations Management Chapter 2
Maquiladoras
World Trade Organization (WTO)
North American Free Trade Agreement (N…
European Union (EU)
Mexican factories located along the U.S.-Mexican border that…
International organization that promotes world trade by lower…
Free trade agreement between Canada, Mexico and the U.S.
European trade group that has 27 member states
Maquiladoras
Mexican factories located along the U.S.-Mexican border that…
World Trade Organization (WTO)
International organization that promotes world trade by lower…
24 terms
Operations Management Ch 2
Strategy
Vision
Mission
Business Unit
Long term plan, committing a person or organization to a part…
An organization's defining statement about the future.
An organization's statement about what it's doing to meet its…
A segment of a larger organization usually manage as a profit…
Strategy
Long term plan, committing a person or organization to a part…
Vision
An organization's defining statement about the future.
15 terms
Operations Management Chapter 2
competitiveness
core competencies
environmental scanning
goals
how effectively an organization meets the wants and needs of…
the special attributes or abilities that give an organization…
the monitoring of events and trends that present threats or o…
provide detail and scope of the mission
competitiveness
how effectively an organization meets the wants and needs of…
core competencies
the special attributes or abilities that give an organization…
13 terms
Operations Management Chapter 2
Operations Strategy
Mission
Operations Objectives
Strategic Decisions
Mission, Operations Objectives, Strategic Decisions, Distinct…
Fast product/service, consistent quality, low cost, clean/fri…
Cost, Quality, Service
Process, quality, servoce
Operations Strategy
Mission, Operations Objectives, Strategic Decisions, Distinct…
Mission
Fast product/service, consistent quality, low cost, clean/fri…
69 terms
Operations Management Exam 2
Quality Control
Phases of Quality (least progressive t…
Centralized inspections
On-Site inspections
A process that evaluates output relative to a standard and ta…
- Acceptance sampling... - Process control... - Continuous improvem…
specialized tests that may best be completed in a lab
- quicker decisions are rendered ... - workers inspect their own…
Quality Control
A process that evaluates output relative to a standard and ta…
Phases of Quality (least progressive t…
- Acceptance sampling... - Process control... - Continuous improvem…
13 terms
Operations Management Test 2
Design Quality
Conformance Quality
Dimensions of quality
External Failure Costs
inherent value of the product in the market place
Degree to which the product or service design specifications…
Performance... Features... Reliability... Serviceability ... Aesthetics... P…
Costs for defects that pass through the system
Design Quality
inherent value of the product in the market place
Conformance Quality
Degree to which the product or service design specifications…
Operations Management quiz 2
Process
Process Analysis
Process Flowcharting
Single stage process
a set of related tasks that helps to repeatedly transform inp…
an examination of a process that reveals its limitations and…
the use of a diagram to present the major elements of a process
Stage 1
Process
a set of related tasks that helps to repeatedly transform inp…
Process Analysis
an examination of a process that reveals its limitations and…
67 terms
Managing Pharm Operations 2
what are inputs?... (in one word)
what are outputs?
what do customers pay for?
define operations
resources
goods & services
outputs = goods & services
process of creating goods & services
what are inputs?... (in one word)
resources
what are outputs?
goods & services
53 terms
Operations Management Test 2
Efficiency formula
Utilization formula
Capacity Cushion
Bottleneck Operation
E=(actual output/effective capacity) x 100%
U=(actual output/design capacity) x 100%
extra capacity used to offset demand uncertainty
an operation in a sequence of operations whose capacity is lo…
Efficiency formula
E=(actual output/effective capacity) x 100%
Utilization formula
U=(actual output/design capacity) x 100%
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