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Study sets matching "basic communication skills"

25 terms
Basic Communication Skills
Text message
Table of Contents
Guidelines for Writing on the Job
Punch list
A short message sent from a cell phone
A list of book chapters or sections, usually located in the f…
Before you begin writing always organize in your mind what yo…
A written list that identifies deficiencies on the job that r…
Text message
A short message sent from a cell phone
Table of Contents
A list of book chapters or sections, usually located in the f…
10 terms
Basic Communication Skills
In the study of communication, noise i…
Folding your arms in front of you make…
If someone does not understand what a…
When listening to instructions, the be…
anything that interferes with the message being heard or unde…
distant and unwilling to talk
ask the speaker questions for clarification
take notes, ask questions, and repeat a summary of the instru…
In the study of communication, noise i…
anything that interferes with the message being heard or unde…
Folding your arms in front of you make…
distant and unwilling to talk
17 terms
NACT1-Basic Communication Skills
Active listening
Appendix
Body language
Bullets
A process that involves respecting others others, listening t…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that high light items in a list.
Active listening
A process that involves respecting others others, listening t…
Appendix
A source of detailed or specific information placed at the en…
44 terms
Basic Communication Skills
Active listening
Appendix
Body language
Bullets
A process that involves respecting others others, listening t…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that high light items in a list.
Active listening
A process that involves respecting others others, listening t…
Appendix
A source of detailed or specific information placed at the en…
25 terms
Basic Communication Skills
Text message
Table of Contents
Guidelines for Writing on the Job
Punch list
A short message sent from a cell phone
A list of book chapters or sections, usually located in the f…
Before you begin writing always organize in your mind what yo…
A written list that identifies deficiencies on the job that r…
Text message
A short message sent from a cell phone
Table of Contents
A list of book chapters or sections, usually located in the f…
17 terms
Basic Communication Skills
Active Listening
Appendix
Body Language
Bullets
A process that involves respecting others, listening to what…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
large, vertically aligned dots that high light items in a list.
Active Listening
A process that involves respecting others, listening to what…
Appendix
A source of detailed or specific information placed at the en…
20 terms
Basic communication skills core
Two basic steps to clear communications
Active Listening
Poor listening skills
Body language
Sender sends a spoken or written message to a receiver and th…
Real listening is the process of not only hearing but of unde…
Causes mistakes that waste time and money.
Your posture and mannerism that shows that you are paying att…
Two basic steps to clear communications
Sender sends a spoken or written message to a receiver and th…
Active Listening
Real listening is the process of not only hearing but of unde…
19 terms
Basic Communication Skills
Active listening
Appendix
Body language
Bullets
A process that involves respecting others others, listening t…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that high light items in a list.
Active listening
A process that involves respecting others others, listening t…
Appendix
A source of detailed or specific information placed at the en…
25 terms
Basic Communication Skills
Text message
Table of Contents
Guidelines for Writing on the Job
Punch list
A short message sent from a cell phone
A list of book chapters or sections, usually located in the f…
Before you begin writing always organize in your mind what yo…
A written list that identifies deficiencies on the job that r…
Text message
A short message sent from a cell phone
Table of Contents
A list of book chapters or sections, usually located in the f…
17 terms
Basic Communication Skills
Active listening
Appendix
Body language
Bullets
A process that involves respecting others others, listening t…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that high light items in a list.
Active listening
A process that involves respecting others others, listening t…
Appendix
A source of detailed or specific information placed at the en…
22 terms
Basic Communication Skills
Communication
Three things needed for successful com…
Exchange of messages that creates a re…
Six other modes of communication
A complex, continuous, simultaneous and active process betwee…
1. SENDER thinks over the message and chooses the correct way…
1. SENDER encodes a message which is decoded by the RECEIVER.…
Personal appearance, tone of voice, facial expression, gestur…
Communication
A complex, continuous, simultaneous and active process betwee…
Three things needed for successful com…
1. SENDER thinks over the message and chooses the correct way…
17 terms
Basic Communication Skills - Vocab
Active Listening
Appendix
Body Language
Bullets
A process that involves respecting others, listening to what…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
large, vertically aligned dots that high light items in a list.
Active Listening
A process that involves respecting others, listening to what…
Appendix
A source of detailed or specific information placed at the en…
17 terms
Basic Communication Skills
Active Listening
Appendix
Body Language
Bullets
A process that involves respecting others, listening to what…
A source of detailed or specific information placed at end at…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that highlight items in a list.
Active Listening
A process that involves respecting others, listening to what…
Appendix
A source of detailed or specific information placed at end at…
19 terms
00107-15 Basic Communication Skills
Active listening
Appendix
Body language
Bullets
A process that involves respecting others, listening to what…
A source of detailed or specific information placed at the en…
A person's facial expression, physical posture, gestures, and…
Large, vertically aligned dots that highlight items in a list.
Active listening
A process that involves respecting others, listening to what…
Appendix
A source of detailed or specific information placed at the en…
21 terms
basic communication skills
introduction
examples of importance
the communication process
noise
- some important tools you will use on the job are not tools…
- listening- your supervisor tells you where to set up safely…
- two basic steps ... 1, sender sends a spoken or written messag…
- this is called two way communication and most effective... - a…
introduction
- some important tools you will use on the job are not tools…
examples of importance
- listening- your supervisor tells you where to set up safely…
43 terms
Unit 4: Basic Communication Skills
Always consult your __________________…
Is your ______________________________…
Do you use jargon? Do you use customer…
Offer to help every caller. Assure the…
local department
tone of voice
choice of words
cliff hangers
Always consult your __________________…
local department
Is your ______________________________…
tone of voice
10 terms
Basic Communication Skills Test
An appendix is a (n)
One way to highlight information in a…
One of the best ways to improve speaki…
True or False. More words automaticall…
source of additional information placed at the end of a secti…
bulleted list
listen to someone who speaks well
False
An appendix is a (n)
source of additional information placed at the end of a secti…
One way to highlight information in a…
bulleted list
19 terms
Basic Communication Skills -- 00107-15
Active listening
Appendix
Body language
Bullets
A process that involves respecting others, listening to what…
A source of detailed or specific information placed at the en…
A person's face expression, physical posture, gestures, and u…
Large, vertical aligned dots that highlight items in a list.
Active listening
A process that involves respecting others, listening to what…
Appendix
A source of detailed or specific information placed at the en…
18 terms
Social-Pragmatics: Basic Communication Skills
posture
expectation
code switch
eye contact
the way you position your body
what someone needs or expects you to do
to change your communication style to match different situati…
how you look someone in the eye
posture
the way you position your body
expectation
what someone needs or expects you to do
17 terms
swjh CORE Introduction to Basic Communication Skills Terms
Active listening
Appendix
Body language
Bullets
A process that involves respecting others, listening to what…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that highlight items in a list.
Active listening
A process that involves respecting others, listening to what…
Appendix
A source of detailed or specific information placed at the en…
Section 7: Basic Communication Skills
Special features in books that help yo…
Talking on the phone in front of co-wo…
If you do not understand what a speake…
What is an important practice in writi…
b. tables of content, indexes, and glossaries... pg. 7.9
d. rude and unprofessional... pg. 7.7
a. ask the speaker for clarification... pg. 7.7
c Accuracy... pg. 7.12
Special features in books that help yo…
b. tables of content, indexes, and glossaries... pg. 7.9
Talking on the phone in front of co-wo…
d. rude and unprofessional... pg. 7.7
25 terms
swjh CORE Introduction to Basic Communication Skills Review
Good communication on the job site
Giving and taking instructions
Real listening is
If you are in the middle of a task and…
affects safety, schedules, and budgets.
is an example of positive verbal communication on the job.
an active process.
ask the caller if you can call back at a later time.
Good communication on the job site
affects safety, schedules, and budgets.
Giving and taking instructions
is an example of positive verbal communication on the job.
17 terms
AG: Basic Communication Skills Vocab
Active Listening
Appendix
Body Language
Bullets
A process that involves respecting others, listening to what…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
large, vertically aligned dots that high light items in a list.
Active Listening
A process that involves respecting others, listening to what…
Appendix
A source of detailed or specific information placed at the en…
10 terms
Test Elec Basic Communication skills
Special features in books that help yo…
Talking on the phone in front of co-wo…
If you do not understand what a speake…
What is an important practice in writi…
table of content, indexes, and glossaries
Rude and unprofessional
ask the speaker questions for clarification
Accuracy
Special features in books that help yo…
table of content, indexes, and glossaries
Talking on the phone in front of co-wo…
Rude and unprofessional
15 terms
basic communication skills Quiz #3
EC Fact #1
EC Fact#2
EC Fact #3
Small group discussion
The first telephone at the White House was in 1878
The custom of shaking hands was developed to show that nobody…
The most commonly spoken languages in the U.S.;English, Spani…
Communication between 3-15 people where every member has a ch…
EC Fact #1
The first telephone at the White House was in 1878
EC Fact#2
The custom of shaking hands was developed to show that nobody…
7 terms
Basic communication skills ( POP quiz)
True or False. Look people in the eyes…
True or False. Interrupt people in the…
Some one says "How are you today?" You…
You bump into someone (accidentally).…
True
False
B
D
True or False. Look people in the eyes…
True
True or False. Interrupt people in the…
False
10 terms
Core #7 - Basic Communication Skills - Study Guide
In the study of communication, noise i…
Folding your arms in front of you make…
If someone does not understand what a…
When listening to instructions, the be…
Anything that interferes with the message being heard or unde…
Very angry.
Ask the speaker questions for clarification.
Take notes, ask questions, and repeat a summary of the instru…
In the study of communication, noise i…
Anything that interferes with the message being heard or unde…
Folding your arms in front of you make…
Very angry.
12 terms
Communication Skills
Communication
Mixed message
"I" message
Active listening
The exchange of thoughts, feelings, and beliefs between people.
When you say one thing, but your body says another.
A statement from the speaker's personal viewpoint.
Hearing, thinking, responding to another person's message.
Communication
The exchange of thoughts, feelings, and beliefs between people.
Mixed message
When you say one thing, but your body says another.
17 terms
swjh CORE Introduction to Basic Communication Skills Terms
Active listening
Appendix
Body language
Bullets
A process that involves respecting others, listening to what…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that highlight items in a list.
Active listening
A process that involves respecting others, listening to what…
Appendix
A source of detailed or specific information placed at the en…
18 terms
swjh CORE Introduction to Basic Communication Skills Review
Good communication on the job site
Giving and taking instructions
Real listening is
If you are in the middle of a task and…
affects safety, schedules, and budgets.
is an example of positive verbal communication on the job.
an active process.
ask the caller if you can call back at a later time.
Good communication on the job site
affects safety, schedules, and budgets.
Giving and taking instructions
is an example of positive verbal communication on the job.
10 terms
Core #7 - Basic Communication Skills - Study Guide
In the study of communication, noise i…
Folding your arms in front of you make…
If someone does not understand what a…
When listening to instructions, the be…
Anything that interferes with the message being heard or unde…
Very angry.
Ask the speaker questions for clarification.
Take notes, ask questions, and repeat a summary of the instru…
In the study of communication, noise i…
Anything that interferes with the message being heard or unde…
Folding your arms in front of you make…
Very angry.
10 terms
Core #7 - Basic Communication Skills - Study Guide
In the study of communication, noise i…
Folding your arms in front of you make…
If someone does not understand what a…
When listening to instructions, the be…
Anything that interferes with the message being heard or unde…
Very angry.
Ask the speaker questions for clarification.
Take notes, ask questions, and repeat a summary of the instru…
In the study of communication, noise i…
Anything that interferes with the message being heard or unde…
Folding your arms in front of you make…
Very angry.
10 terms
Core #7 - Basic Communication Skills - Study Guide
In the study of communication, noise i…
Folding your arms in front of you make…
If someone does not understand what a…
When listening to instructions, the be…
Anything that interferes with the message being heard or unde…
Very angry.
Ask the speaker questions for clarification.
Take notes, ask questions, and repeat a summary of the instru…
In the study of communication, noise i…
Anything that interferes with the message being heard or unde…
Folding your arms in front of you make…
Very angry.
10 terms
Core #7 - Basic Communication Skills - Study Guide
In the study of communication, noise i…
Folding your arms in front of you make…
If someone does not understand what a…
When listening to instructions, the be…
Anything that interferes with the message being heard or unde…
Very angry.
Ask the speaker questions for clarification.
Take notes, ask questions, and repeat a summary of the instru…
In the study of communication, noise i…
Anything that interferes with the message being heard or unde…
Folding your arms in front of you make…
Very angry.
25 terms
CORE Introduction to Basic Communication Skills Review
Good communication on the job site
Giving and taking instructions
Real listening is
If you are in the middle of a task and…
affects safety, schedules, and budgets.
is an example of positive verbal communication on the job.
an active process.
ask the caller if you can call back at a later time.
Good communication on the job site
affects safety, schedules, and budgets.
Giving and taking instructions
is an example of positive verbal communication on the job.
swjh CORE Introduction to Basic Communication Skills Review
Good communication on the job site
Giving and taking instructions
Real listening is
If you are in the middle of a task and…
affects safety, schedules, and budgets.
is an example of positive verbal communication on the job.
an active process.
ask the caller if you can call back at a later time.
Good communication on the job site
affects safety, schedules, and budgets.
Giving and taking instructions
is an example of positive verbal communication on the job.
17 terms
Basic Communication Skills - Module 00107-09
Active listening
Appendix
Body language
Bullets
A process that involves respecting others others, listening t…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that high light items in a list.
Active listening
A process that involves respecting others others, listening t…
Appendix
A source of detailed or specific information placed at the en…
30 terms
Unit 1.1 Basic communication skills
a bit tricky
agree with so
allow so to do sth
appointment
ein bisschen heikel
einverstanden sein
erlauben
Verabredung
a bit tricky
ein bisschen heikel
agree with so
einverstanden sein
17 terms
Basic Communication Skills - Module 00107-09
active listening
appendix
body language
bullets
A process that involves respecting others, listening to what…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that high light items in a list.
active listening
A process that involves respecting others, listening to what…
appendix
A source of detailed or specific information placed at the en…
36 terms
Basic Communication Skills: REVIEW Chapters 7-11
Tools for finding supporting materials…
Sources of supporting material, whethe…
Potential deficiencies in evidence inc…
Strategic questions to ask about Inter…
-Search Engines... -Electronic databases... -Catalogs... -Indexes
-Periodicals... -Newspapers... -Books... -Reference works... -Government…
-Evidence unavailable for inspection... -Inaccurate or uncertain…
-Does the site meet the basic standards of credibility?... -Who…
Tools for finding supporting materials…
-Search Engines... -Electronic databases... -Catalogs... -Indexes
Sources of supporting material, whethe…
-Periodicals... -Newspapers... -Books... -Reference works... -Government…
62 terms
Basic Communication Skills: VOCAB Chapters 7-11
Research
Analysis
Common knowledge
Presumption
The process of looking for and discovering supporting materia…
Exploration of a speech topic to determine which subordinate…
The beliefs and values that members of a society or culture g…
The assumption that a statement or claim is true until shown…
Research
The process of looking for and discovering supporting materia…
Analysis
Exploration of a speech topic to determine which subordinate…
79 terms
Basic Communication Skills: Chapters 2-6
Purpose
Thesis
Ethos
Introduction
The Goal of the speech; the response sought from listeners.
The main idea of the speech, usually stated in one or two sen…
The speaker's character as perceived by the audience.
The beginning of the speech; designed to get the audience's a…
Purpose
The Goal of the speech; the response sought from listeners.
Thesis
The main idea of the speech, usually stated in one or two sen…
17 terms
Basic Communication Skills - Module 00107-09
Active listening
Appendix
Body language
Bullets
A process that involves respecting others others, listening t…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that high light items in a list.
Active listening
A process that involves respecting others others, listening t…
Appendix
A source of detailed or specific information placed at the en…
17 terms
Basic Communication Skills - Module 00107-09
Active listening
Appendix
Body language
Bullets
A process that involves respecting others others, listening t…
A source of detailed or specific information placed at the en…
A person's physical posture and gestures that reflect how tha…
Large, vertically aligned dots that high light items in a list.
Active listening
A process that involves respecting others others, listening t…
Appendix
A source of detailed or specific information placed at the en…
8 terms
Basic Communication Skills (00107-09) Trade Terms
You can find a book's chapters and hea…
A(n) ____________ is another way to si…
Your ____________ silently communicate…
A legal document that allows a task, s…
table of contents
electronic signature
body language
permit
You can find a book's chapters and hea…
table of contents
A(n) ____________ is another way to si…
electronic signature
9 terms
Monday Test 2 - Basic communication skills
if you do not understand a word or tra…
always speak clearly and maintain eye…
never talk on the phone, text message,…
never talk on the phone in front of co…
at the end of the discussion, summarize everything you have h…
...
...
this is rude and unprofessional
if you do not understand a word or tra…
at the end of the discussion, summarize everything you have h…
always speak clearly and maintain eye…
...
23 terms
Spanish Phrases, Expressions, & Basic Communication Skills
¿De que?
Buenos días
Buenas tardes
Buenas noches
What?
Good Morning
Good Afternoon
Goodnight
¿De que?
What?
Buenos días
Good Morning
31 terms
BK Englisch Unit 1.1 Basic communication skills
a bit tricky
to agree with someone
to allow someone to do something
appointment
ein bisschen knifflig
mit jemandem einverstanden sein
jemandem erlauben etwas zu tun
Termin
a bit tricky
ein bisschen knifflig
to agree with someone
mit jemandem einverstanden sein
90 terms
Communication Skills
The goal of communication is..
The most important skill a PSW can lea…
Communication
Communication is usually..
to provide safe and effective care
Effective communication
Exchange of information between two people.
face to face
The goal of communication is..
to provide safe and effective care
The most important skill a PSW can lea…
Effective communication
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