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Study sets matching "business communication chapter 13"

12 terms
Chapter 13 Business Communications
recruit
peruse
jargon
buzzword
verb - find new people to work ina company or to join an orga…
verb - read over in an attentive or leisurely manner; skim or…
noun - technical words used in a particular profession
noun - a word or phrase that is very popular in a profession
recruit
verb - find new people to work ina company or to join an orga…
peruse
verb - read over in an attentive or leisurely manner; skim or…
10 terms
Business Communication Chapter 13
gathering essential info
locating career guidance info
targeted resume
resume steps
1. gather relevant info for decision making... 2. prepare a comp…
1. visit career sites for information related to various phas…
the powerful wording of a targeted resume reflects the requir…
1. identification - info that will allow you to be reached.... 2…
gathering essential info
1. gather relevant info for decision making... 2. prepare a comp…
locating career guidance info
1. visit career sites for information related to various phas…
9 terms
Business Communication- Chapter 13
Employers are most interested in how a…
Job searching in the digital age invol…
(T/F) Person-to person networking rema…
Open job market
Add value
1.) Analyze yourself... 2.) Develop a job-search strategy... 3.) Cr…
True
Consists of positions that are advertised or listed publicly
Employers are most interested in how a…
Add value
Job searching in the digital age invol…
1.) Analyze yourself... 2.) Develop a job-search strategy... 3.) Cr…
15 terms
Business Communication Chapter 13
Resume
Targeted Resume
Functional Resume
Chrono-Functional Resume
A vital communication tool that provides a basis for judgemen…
A resume that reflects the requirements of a specific job lis…
The organizational format for resumes that highlights an appl…
A resume that combines features of chronological and function…
Resume
A vital communication tool that provides a basis for judgemen…
Targeted Resume
A resume that reflects the requirements of a specific job lis…
13 terms
Business and Professional Communication, Chapter 13
4 types of Delivery
Manuscript Presentations
Memorized Presentations
Extemporaneous Presentations
1. Manuscript Presentations, ... 2. Memorized Presentations, ... 3.…
Speaker reads remarks word-for-word from a prepared statement…
Recited word-for-word; A worse option than reading because of…
Planned and rehearsed, but not word-for-word; Can seem sponta…
4 types of Delivery
1. Manuscript Presentations, ... 2. Memorized Presentations, ... 3.…
Manuscript Presentations
Speaker reads remarks word-for-word from a prepared statement…
22 terms
Business Communication Chapter 13
Well-informed job candidates know that…
Which of the following statements abou…
Which of the following statements is t…
Most hiring is done
learning about themselves, the job market, and the employment…
Jobs are becoming more flexible and less permanent.
Job prospects may be more promising at corporate Web sites th…
through personal contact
Well-informed job candidates know that…
learning about themselves, the job market, and the employment…
Which of the following statements abou…
Jobs are becoming more flexible and less permanent.
44 terms
Chapter 13- communication in business
communication in business
Communication
Steps in communication
Communication and it's relationship to…
-By its very nature, business involves human interaction, and…
A process of creating and exchanging information between peop…
1.message is transmitted by the sender... 2.receiver decodes the…
-a small business much have clearly specified objectives whic…
communication in business
-By its very nature, business involves human interaction, and…
Communication
A process of creating and exchanging information between peop…
19 terms
Business Communications Chapter 13
Similarities between cover letter and…
Differences between cover letter and r…
Before writing the cover letter...
Qualities of a good cover letter
1. Purpose... 2. First Impression... 3. Sales Pitch... 4. Tailored to…
1. Complete details, complete sentences... 2. You-attitude... 3. Po…
Research the company and the position
1. Addressed to a specific person... 2. Specifically mentions th…
Similarities between cover letter and…
1. Purpose... 2. First Impression... 3. Sales Pitch... 4. Tailored to…
Differences between cover letter and r…
1. Complete details, complete sentences... 2. You-attitude... 3. Po…
108 terms
Business Communications Chapter 13
Begin the job search by studying the j…
Given the changing nature of the job m…
The best advice for college students w…
Which of the following statements is m…
identifying your interests, goals, and qualifications.
Upgrade your skills regularly and plan to retrain yourself fr…
volunteer or intern with an organization.
You make better career decisions if you match your interests…
Begin the job search by studying the j…
identifying your interests, goals, and qualifications.
Given the changing nature of the job m…
Upgrade your skills regularly and plan to retrain yourself fr…
52 terms
Business and Communications Chapter 13
inform
persuade
Informing others
adult learners
to share information with others to enhance their knowledge o…
to change or reinforce a person's attitudes, beliefs, values,…
use simple ideas (you will remember them), pace information f…
people who prefer to be given information they can use immedi…
inform
to share information with others to enhance their knowledge o…
persuade
to change or reinforce a person's attitudes, beliefs, values,…
18 terms
chapter 13 business communication
networking is an important method for…
a career summary section on your resum…
Jobs included in the work experience s…
the well planned resume will slightly…
true
false
true
false
networking is an important method for…
true
a career summary section on your resum…
false
52 terms
Business Communication Chapter 13
False
True
True
Fact
The first step in finding a job is writing a resume.
Finding a satisfying career requires learning about yourself,…
Answering specific questions can help you choose a career.
Decide what qualifications you possess and how you can prove…
False
The first step in finding a job is writing a resume.
True
Finding a satisfying career requires learning about yourself,…
46 terms
Business Communications Chapter 13
Begin the job search by studying the j…
Given the changing nature of the job m…
The best advice for college students w…
Which of the following statements is m…
identifying your interests, goals, and qualifications.
Upgrade your skills regularly and plan to retrain yourself fr…
volunteer or intern with an organization.
You make better career decisions if you match your interests…
Begin the job search by studying the j…
identifying your interests, goals, and qualifications.
Given the changing nature of the job m…
Upgrade your skills regularly and plan to retrain yourself fr…
44 terms
Business Communication Chapter 13
False
True
True
True
The first step in finding a job is writing a resume.
Finding a satisfying career requires learning about yourself,…
Answering specific questions can help you choose a career.
Decide what qualifications you possess and how you can prove…
False
The first step in finding a job is writing a resume.
True
Finding a satisfying career requires learning about yourself,…
18 terms
Business Communication - Ch13
ad hoc committee
agenda
anecdote
brainstorming
a temporary group that is formed to accomplish a specific task
a document that lists the topics to be discussed during a mee…
a short account of an interesting or humorous incident
thinking of many ideas about a topic without evaluating the i…
ad hoc committee
a temporary group that is formed to accomplish a specific task
agenda
a document that lists the topics to be discussed during a mee…
26 terms
Business and professional communication chapter 13
Many people and businesses make inform…
Quality of​ __________ is a measure of…
_____can be much more detailed and inc…
When creating a​ __________, the work…
networking
hire
curriculum vitae
chronological resume
Many people and businesses make inform…
networking
Quality of​ __________ is a measure of…
hire
15 terms
Business Communication Chapter 13 Book
Resumes
Cover Job Letters
Learn about Employers and Job Research
Job Application Letters: Content & Org…
Adapted to a position... Summarizes all your qualifications... Avoi…
Adapted to needs of one organization... Shows:... You know the org…
Learn about employers and jobs... Research the organization... Fi…
Qualifications for major requirements of job... Points that se…
Resumes
Adapted to a position... Summarizes all your qualifications... Avoi…
Cover Job Letters
Adapted to needs of one organization... Shows:... You know the org…
41 terms
Business Communications: Chapter 13 & 14
networking
chronological resume
functional resume (skills resume)
combinations resume
process of making informal connections with mutually benefici…
the work experience section dominates and is placed immediate…
emphasizes your skills and capabilities, identifying employer…
meshes the skills focus of the functional format with the job…
networking
process of making informal connections with mutually benefici…
chronological resume
the work experience section dominates and is placed immediate…
18 terms
Business and Professional Communication Chapter 13
Briefing
Report
Task analysis
Cognitive Dissonance
a short talk that provides information to an audience
a summary of what has been accomplished in the past or an upd…
a detailed, step-by-step description of precisely what a trai…
psychological discomfort experienced when a person is present…
Briefing
a short talk that provides information to an audience
Report
a summary of what has been accomplished in the past or an upd…
Business & Professional Communication in a Digital Age - Chapter 13 - Terms
Business writing
Memos
Proposals
Boilerplates
The preparation of any print or online document which support…
The most widely used type of written business communication.…
Important business documents, because through them, organizat…
Standardized business text that can be recycled for different…
Business writing
The preparation of any print or online document which support…
Memos
The most widely used type of written business communication.…
14 terms
Business Concepts - Chapter 13
target marketing
market
marketing
break-even point
Detailed research on a particular segment of the population.
A group of customers who share common needs and wants.
Analyzing consumer wants and providing goods and services to…
The amount of money a company has to make on a product to pay…
target marketing
Detailed research on a particular segment of the population.
market
A group of customers who share common needs and wants.
10 terms
Chapter 13: Communication
audible
coherence
digress
eloquent
able to be heard.
the quality of being logical,orderly,and clearly connected.
to stray from the main subject when writing or speaking.
persuasive and powerful in speaking or writing.
audible
able to be heard.
coherence
the quality of being logical,orderly,and clearly connected.
33 terms
Business Chapter 13
financing
start-up investment
other names for start-up investment
two components of a start-up investment
raising money for a business
one-time sum required to start a business and cover the start…
seed money or start-up capital
Start-up expenditures... Cash reserves
financing
raising money for a business
start-up investment
one-time sum required to start a business and cover the start…
7 terms
Chapter 13 Economic/Business Terms
Capitalism
Factors of Production
Horizontal Integration
Vertical Integration
An economic systems in which the means of production are priv…
These include the land, labor, and capital it takes to run a…
A business strategy in which you buy all of the businesses th…
A business strategy in which you buy all the steps in the pro…
Capitalism
An economic systems in which the means of production are priv…
Factors of Production
These include the land, labor, and capital it takes to run a…
23 terms
Business Unit 2: Chapter 13 Communication in a business
Communication
The Communication Process
Decode
One-way communication
A process of creating and exchanging information between peop…
1. A sender sends or transmits a message to another (Receiver…
Understanding the message / understand its meaning.
Information is passed by the sender to the receiver with no f…
Communication
A process of creating and exchanging information between peop…
The Communication Process
1. A sender sends or transmits a message to another (Receiver…
25 terms
Chapter 13 - Communication in business - EXAM REVISION
communication
one way communication
two way communication
decode
a process of creating and exchanging information between peop…
information is passed by the sender... to receiver with... no feedb…
communication that is open and encourages discussion and feed…
understand a message
communication
a process of creating and exchanging information between peop…
one way communication
information is passed by the sender... to receiver with... no feedb…
27 terms
Business Communications Test 1: Chapter 13
5 steps in the process of applying for…
3 steps for gathering essential inform…
What are traditional sources useful in…
What features and information do most…
Research... Identify job opportunity... prepare targeted resume... con…
gather relevant information for decision making... prepare compa…
Printed sources... networks... career service centers... employers' of…
search and apply for job openings... post your resume... get a feel…
5 steps in the process of applying for…
Research... Identify job opportunity... prepare targeted resume... con…
3 steps for gathering essential inform…
gather relevant information for decision making... prepare compa…
31 terms
Chapter 13 Professional Communication
Studies show that over _______________…
____________________ words, unlike ___…
While ____________________ refers to a…
Language that creates pictures in our…
90
Concrete, abstract
connotation, denotation
imagery
Studies show that over _______________…
90
____________________ words, unlike ___…
Concrete, abstract
13 terms
Chapter- 13 Business Communication
Effective communication
Communication media
Information overload
Communications bariers
The exchange of information between people or groups of peopl…
The methods used to communicate a media
So much information and so many messages are received that th…
Reason why communication fails
Effective communication
The exchange of information between people or groups of peopl…
Communication media
The methods used to communicate a media
14 terms
Business Concepts - Chapter 13
target marketing
market
marketing
break-even point
Detailed research on a particular segment of the population.
A group of customers who share common needs and wants.
Analyzing consumer wants and providing goods and services to…
The amount of money a company has to make on a product to pay…
target marketing
Detailed research on a particular segment of the population.
market
A group of customers who share common needs and wants.
29 terms
Communication 100: Chapter 13
Public Speaking
General Purpose
Informative Speech
Persuasive Speech
The process of speaking with a purpose to a group of people i…
Whichever of three goals-to inform, persuade or entertain-dom…
A speech that explains, instructs, defines, clarifies, demons…
A speech with the aim of convincing the audience.
Public Speaking
The process of speaking with a purpose to a group of people i…
General Purpose
Whichever of three goals-to inform, persuade or entertain-dom…
19 terms
Business and Professional Communication Final Chapter 13
Informative Presentation
Function
Description
Topical Pattern
Presentations that tell listeners something they do not alrea…
What the presenatation accomplishes or aims to accomplish
Type of informative presentation that satisfies the audience…
Structural pattern or organization in which the main points o…
Informative Presentation
Presentations that tell listeners something they do not alrea…
Function
What the presenatation accomplishes or aims to accomplish
8 terms
Business Law - Chapter 13
Parol Evidence Rule
Statute of Frauds
Executor
Administrator
The rule that spoken or written words cannot be introduced as…
Requires certain contracts to be in writing
Representative named in a will who is responsible to take car…
Representative who administers the estate of the deceased per…
Parol Evidence Rule
The rule that spoken or written words cannot be introduced as…
Statute of Frauds
Requires certain contracts to be in writing
18 terms
Small Business Accounting Chapter 13
Managerial accounting
tax accounting
financial accounting
Going concern
Accounting Methods are specially intended to be used by insid…
Accounting based on specific accounting requirements set by t…
A formal, rule-based set of accounting principals and procedu…
Assumption that the business will stay in business. It allows…
Managerial accounting
Accounting Methods are specially intended to be used by insid…
tax accounting
Accounting based on specific accounting requirements set by t…
25 terms
Chapter 13 Communication
strategic conversation
purpose directed
strategic conversations
communication
people talking across boundaries and hierarchical levels abou…
-direct attention to vision, values, desired outcomes... -influe…
-open communication climate... -asking questions... -listening... -fee…
the process by which information is exchanged and understood…
strategic conversation
people talking across boundaries and hierarchical levels abou…
purpose directed
-direct attention to vision, values, desired outcomes... -influe…
14 terms
Chapter 13 - Effective Communication
Effective Communication
Verbal Communication
Non-verbal Communication
Communication
is usually two-way communication
use of language (oral or written) to communicate
any form of communication that does not rely on words to conv…
a process of creating and exchanging information between peop…
Effective Communication
is usually two-way communication
Verbal Communication
use of language (oral or written) to communicate
54 terms
Intro to Business - Chapter 13
Products
2 Classifications of a Product
Consumer Products
3 types of Consumer Products
Everything you receive in an exchange including all tangible/…
Consumer Products ... Business Products
Purchased for personal use + family needs
Connivence goods - relatively cheap, frequently purchased ... S…
Products
Everything you receive in an exchange including all tangible/…
2 Classifications of a Product
Consumer Products ... Business Products
19 terms
Introduction to Business Chapter 13
Antitrust
Axioms
Code of ethics
Corporate espionage
Laws that prevent companies from working together to set pric…
Fundamental statements associated with a formal system of log…
A set of defined principles, values, or general rules that ar…
Unethical behaviors in business such as stealing trade secrets.
Antitrust
Laws that prevent companies from working together to set pric…
Axioms
Fundamental statements associated with a formal system of log…
24 terms
Intro to business- Chapter 13
Distribution strategy
Channel of distribution
Physical distribution
Direct channel
A plan for delivering the right product to the right person a…
The network of organizations and processes that links produce…
The actual, physical movement of products along the distribut…
A distribution process that links the producer and customer w…
Distribution strategy
A plan for delivering the right product to the right person a…
Channel of distribution
The network of organizations and processes that links produce…
34 terms
Principles of Business, Chapter 13
Agricultural products
Applied research
Benchmark
Cloud computing
crops and animals raised by farmers.
marketing research that studies existing products to develop…
the best practices among all competitors.
using soft ware, resources, and work files that are maintaine…
Agricultural products
crops and animals raised by farmers.
Applied research
marketing research that studies existing products to develop…
13 terms
Business Law Chapter 13
Corporation
Director
Dissolution
Dividend
A business entity that is formed through application to the s…
A person elected by shareholders to engage in broad managemen…
In a partnership, any change of membership.
A share of corporate profits paid to its shareholders.
Corporation
A business entity that is formed through application to the s…
Director
A person elected by shareholders to engage in broad managemen…
14 terms
A2 Chapter 13 Communication
Communication Media
Information Overload
Effective Communication
Communication Barriers
The methods used to communicate a message. Oral, written, ele…
So much information and so many messages are received that th…
The exchange of information between people or groups, with fe…
Reasons why communication fails.
Communication Media
The methods used to communicate a message. Oral, written, ele…
Information Overload
So much information and so many messages are received that th…
26 terms
Understanding Business Chapter 13
Marketing
Marketing Concept
customer relationship management (CRM)
Marketing Mix
The activity, set of institutions, and processes for creating…
A three-part business philosophy: (1) a customer orientation,…
The process of learning as much as possible about customers a…
The ingredients that go into a marketing program: product, pr…
Marketing
The activity, set of institutions, and processes for creating…
Marketing Concept
A three-part business philosophy: (1) a customer orientation,…
13 terms
Business Management Chapter 13
sales forecasting
sales territories
performance of salespeople
rational buying motive
This is what the sales budgeting process begins with
help a business to ensure market coverage and reduce selling…
is evaluated using standards for effective salespeople
is a conscious, logical reason to make a purchase
sales forecasting
This is what the sales budgeting process begins with
sales territories
help a business to ensure market coverage and reduce selling…
12 terms
Speech and Communication Chapter 13
audience Involvement
Audience Participation
Description
Explanations
Level of commitment and attention that listeners devote to a…
Having listeners do something during your speech
Most straightforward type of informative speech.
Clarify ideas and concepts that are already known but not und…
audience Involvement
Level of commitment and attention that listeners devote to a…
Audience Participation
Having listeners do something during your speech
18 terms
Business Communications - Chapter 1
barrier
body language
communication
communication process
Anything that prevents clear, effective communication.
The expression of nonverbal messages through gestures, facial…
The process of sending and receiving messages that convey inf…
A series of actions on the part of the sender and the receive…
barrier
Anything that prevents clear, effective communication.
body language
The expression of nonverbal messages through gestures, facial…
25 terms
Intro to Business Chapter 13
What must a company do in order to mar…
A company must know the...
In the global marketplace...
Market
understand what people want to buy and why they want to buy it
market
many countries can make up a market
a group of customers who share common wants and needs
What must a company do in order to mar…
understand what people want to buy and why they want to buy it
A company must know the...
market
16 terms
Business Communication: Chapter 1
stakeholders
globalization
workforce diversity
knowledge workers
those groups affected in some way by the company's actions
the effort in business to reach across international boarders…
all the differences among people who work together, including…
workers whose responsibilities extend beyond the physical exe…
stakeholders
those groups affected in some way by the company's actions
globalization
the effort in business to reach across international boarders…
15 terms
Business Communications - Chapter 7
apology
buffer
communication skills
communication style
Admission of blameworthiness and regret for an undesirable ev…
A device to reduce shock or pain
Writing, speaking, listening, nonverbal, and intercultural sk…
A cultural dimension that refers to how people in a culture... c…
apology
Admission of blameworthiness and regret for an undesirable ev…
buffer
A device to reduce shock or pain
22 terms
Ch 13: Communications in Business
Communication
One Way Communication
Internal Communiation
Communication channels
process of creating and exchanging information between people…
information is passed by the sender and no feedback is recieved
forms of communication used within in the business like betwe…
the means by which a message is sent
Communication
process of creating and exchanging information between people…
One Way Communication
information is passed by the sender and no feedback is recieved
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