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Study sets matching "case management chapter 5"

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Study sets matching "case management chapter 5"

14 terms
Generalist Case Management Chapter 5
Applicant
Client
Interview
Structured interview
An individual who requests services or who is referred for se…
An applicant whose request for services has been approved by…
A face-to-face meeting between the case manager and the appli…
Direct and focused interviews, usually guided by a form or a…
Applicant
An individual who requests services or who is referred for se…
Client
An applicant whose request for services has been approved by…
16 terms
Chapter 5 Review-Case Management
Attitudes
Forgiving Yourself
The Three Basic Helping Attitudes
Warmth
attitudes we hold about other people are bound to be communic…
if you forgive yourself for your mistakes and troubles and se…
warmth, genuineness, empathy.
in your presence clients feel valued, worthy of being underst…
Attitudes
attitudes we hold about other people are bound to be communic…
Forgiving Yourself
if you forgive yourself for your mistakes and troubles and se…
17 terms
Chapter 5: Databases, Case Management, and Docket Control
Database management system (DBMS)
database
Table
Field
Application software that manages a database by storing, sear…
A collection of related data items. Databases are created bec…
A collection of related information stored in rows and columns.
A column in a table that contains a category of information.
Database management system (DBMS)
Application software that manages a database by storing, sear…
database
A collection of related data items. Databases are created bec…
17 terms
Case Management Ch 5
Planning
Goals
Behavioral specific language
Feasibility
The systematic ordering of the means to achieve our goals
The desirable result of new condition that the client wants t…
Implies that there are observable signs to verify that the go…
Whether the goal looks like it could be accomplished
Planning
The systematic ordering of the means to achieve our goals
Goals
The desirable result of new condition that the client wants t…
15 terms
Chapter 5 vocabulary Case
Work
Power
Machine
Effort Force
Labor.
A quantity that measures the rate at which work is done or en…
A device that makes work easier.
The force applied to a machine.
Work
Labor.
Power
A quantity that measures the rate at which work is done or en…
39 terms
Foundations of Restaurant Management chapter 5
Adequate Intakes
Bain-marie
Baker's scale
Baking
Identify daily intakes levels for healthy people
hot-water bath meant to keep food warm
weighs dry ingredients in the bakery
cooking food by surrounding the items with hot, dry air in th…
Adequate Intakes
Identify daily intakes levels for healthy people
Bain-marie
hot-water bath meant to keep food warm
29 terms
Business Management: Chapter 5
Entrepreneur
Venture
Small Business
Virtual Business
An individual who undertakes the creation, organization, and…
A new business undertaking that involves risk.
An independently owned business that usually has the owner as…
A business that operates and advertises on the Internet; also…
Entrepreneur
An individual who undertakes the creation, organization, and…
Venture
A new business undertaking that involves risk.
15 terms
Business Management Chapter 5
regulations
sole proprietorship
partnership
corporation
rules that government agencies issue to implement laws
A business owned by a single individual
An association of two or more people who jointly own... a for-pr…
A business formed under state or federal laws that is authori…
regulations
rules that government agencies issue to implement laws
sole proprietorship
A business owned by a single individual
34 terms
Chapter 5 Business Management
Management
Planning
Organizing
Leading
Process of planning, organizing, leading, and controlling an…
Management process of determining what an organization needs…
Management process of determining how best to arrange an orga…
Management process of guiding and motivating employees to mee…
Management
Process of planning, organizing, leading, and controlling an…
Planning
Management process of determining what an organization needs…
27 terms
Global Case Studies - Chapter 5
download
widespread
issue
controversial
데이터를 내려받다
넓게 편
문제
논쟁상의
download
데이터를 내려받다
widespread
넓게 편
Chapter 5 Project management
Scope
triple constraint
scope management processes
Statement of work (SOW)
work boundaries and deliverable of the project so what needs…
scope, schedule, budget
- Plan scope management... - Collect requirements... - Define scope…
description of product, service, or system
Scope
work boundaries and deliverable of the project so what needs…
triple constraint
scope, schedule, budget
33 terms
Kinicki Management Chapter 5
Steps of planning
Mission
Mission statement
Vision
1. Mission Statement... 2. Vision Statement... 3. Strategic plannin…
purpose or reason for being
expresses the purpose of the organization
a long-term goal describing "what an organization wants to be…
Steps of planning
1. Mission Statement... 2. Vision Statement... 3. Strategic plannin…
Mission
purpose or reason for being
13 terms
Management Chapter 5
Bias
Distributive justice
Diversity
Gender schemas
The systematic tendency to use information about others in wa…
A moral principle calling for fair distribution of pay, promo…
Dissimilarities—differences—among people due to age, gender,…
Preconceived beliefs or ideas about the nature of men and wom…
Bias
The systematic tendency to use information about others in wa…
Distributive justice
A moral principle calling for fair distribution of pay, promo…
35 terms
Retail Management Chapter 5
bargaining power of vendors
barriers to entry
competitive rivalry
cross-selling
a competitive factor... markets are less attractive when only a…
conditions in a retail market that make it difficult for othe…
the frequency and intensity of reactions to actions undertake…
sales associates in one department attempt to sell complement…
bargaining power of vendors
a competitive factor... markets are less attractive when only a…
barriers to entry
conditions in a retail market that make it difficult for othe…
24 terms
Business Management Chapter 5.1
patent
regulations
partnership
income tax
The exclusive right to make, use, and sell an invention for 1…
Issued by government agencies to implement laws
Must be owned by two or more persons
Taxes levied against a business's profits
patent
The exclusive right to make, use, and sell an invention for 1…
regulations
Issued by government agencies to implement laws
23 terms
Chapter 5 Business Management
Motivation
Work team
Operations
Operations Management
Set of factors that influence an individual's actions toward…
Group of individuals who cooperate to achieve a common goal
The major ongoing activities of a business
Involves Effectively directing the major activities of a busi…
Motivation
Set of factors that influence an individual's actions toward…
Work team
Group of individuals who cooperate to achieve a common goal
25 terms
chapter 5 management
goal
plan
planning
mission
a desired future state that the organization wants to realize
a blueprint specifying the resource allocations, schedules, a…
the act of determining goals and defining of achieving them,…
planning starts with the organization's purpose or reason for…
goal
a desired future state that the organization wants to realize
plan
a blueprint specifying the resource allocations, schedules, a…
37 terms
Management Chapter 5
values
eco strength
locus of control
values-based management
basic convictions about what is right and wrong
a personality measure of the strength of a person's convictions
a personality attribute that measures the degree to which peo…
the organization's values guide employees in the way they do…
values
basic convictions about what is right and wrong
eco strength
a personality measure of the strength of a person's convictions
11 terms
Business Management Chapter 5
Consideration
Content theories
Expectancy
Goal
A leadership behavior that expresses concern for employees by…
Explanations of the specific factors that motivate people, mo…
An employee's belief that working hard will result in a desir…
What an individual is trying to accomplish; the object or aim…
Consideration
A leadership behavior that expresses concern for employees by…
Content theories
Explanations of the specific factors that motivate people, mo…
41 terms
Business Management - Chapter 5
Globalization
Import
Export
Per-Capita Income
Process by which the world economy is becoming a single inter…
Product made or grown abroad but sold domestically.
Product made or grown domestically but shipped and sold abroad.
The average income per person of a country.
Globalization
Process by which the world economy is becoming a single inter…
Import
Product made or grown abroad but sold domestically.
29 terms
Management Chapter 5
Goal
Plan
The Organizational Planning Process
Develop the Plan
A desired future state that the organization attempts to real…
A blueprint for goal achievement and specifies the necessary…
1. Develop the Plan... 2. Translate the Plan... 3. Plan Operations…
Define mission, vision.
Goal
A desired future state that the organization attempts to real…
Plan
A blueprint for goal achievement and specifies the necessary…
15 terms
Customer Relationship Management/Buttle Chapter 5
Customer Portfolio
Market Segmentation
Value proposition
Customer Portfolio Management
Collection of mutually exclusive customer groups that compris…
The process of dividing up a market into more-or-less homogen…
Company's promise that customers will experience a specific b…
The process of segmenting customers into portfolios, to bette…
Customer Portfolio
Collection of mutually exclusive customer groups that compris…
Market Segmentation
The process of dividing up a market into more-or-less homogen…
34 terms
Management Chapter 5
Planning
Business plan
Business model
Strategy
Setting goals and deciding how to achieve them; also, coping…
A document that outlines a proposed firm's goals, the strateg…
Outline of need the firm will fill, the operations of the bus…
A large-scale action plan that sets the direction of an organ…
Planning
Setting goals and deciding how to achieve them; also, coping…
Business plan
A document that outlines a proposed firm's goals, the strateg…
39 terms
Management chapter 5
planning
S.M.A.R.T goals
goal commitment
action plan
choosing a goal and developing a strategy to achieve that goal
goals that are SPECIFIC, MEASURABLE, ATTAINABLE, REALISTIC an…
the determination to achieve a goal
a plan that lists the specific steps, people, resources, and…
planning
choosing a goal and developing a strategy to achieve that goal
S.M.A.R.T goals
goals that are SPECIFIC, MEASURABLE, ATTAINABLE, REALISTIC an…
25 terms
Strategic Management Chapter 5
Strategic Formulation
Strategic Fit
Strategic Scope
Strategic Strength
Process of choosing the most appropriate course of action for…
Degree to which an org is able to match its resources and cap…
Porters Generic Strategies: Demand-side dimension looking at…
Porters Generic Strategies: Supply-side dimension looking at…
Strategic Formulation
Process of choosing the most appropriate course of action for…
Strategic Fit
Degree to which an org is able to match its resources and cap…
14 terms
Generalist Case Management Ch 5
Applicant
Client
Interview
Structured interview
an individual who requests services or who is referred for se…
an applicant whose request for services has been approved by…
a face-to-face meeting between the case manager and the appli…
direct and focused interviews, usually guided by a form or a…
Applicant
an individual who requests services or who is referred for se…
Client
an applicant whose request for services has been approved by…
47 terms
Conflict Management Chapter 5
Style Preferences
Conflict Styles
5 Conflict Styles
Avoiding ... (conflict style)
Develop over a persons lifetime based on complex mix of perso…
are PATTERNED RESPONSES, or groups of behavior, that people u…
1.) Avoiding ... 2.) Integrating (collaborating) ... 3.) Dominating…
↓ concern for self ↓ concern for others ... - Changing and avoi…
Style Preferences
Develop over a persons lifetime based on complex mix of perso…
Conflict Styles
are PATTERNED RESPONSES, or groups of behavior, that people u…
31 terms
Management Chapter 5
The process by which a firm manages th…
Strategic Management Process is separa…
The set of processes involved in creat…
The methods by which strategies are op…
Strategic Management Process
Strategy formulation & Strategy Implementation
Strategy Formulation
Strategy Implementation
The process by which a firm manages th…
Strategic Management Process
Strategic Management Process is separa…
Strategy formulation & Strategy Implementation
9 terms
marketing management chapter 5
customer perceived value
total customer benefit
total customer cost
value proposition
The customer's evaluation of the difference between all the b…
the perceived monetary value of the bundle of economic, funct…
is the perceives bundle of costs customers expect to incur in…
a set of values and benefits a product/service promises to de…
customer perceived value
The customer's evaluation of the difference between all the b…
total customer benefit
the perceived monetary value of the bundle of economic, funct…
28 terms
Payroll Management Chapter 5
adoption assistance
de minimis
disability insurance
educational assistance program
payments made by the company are considered nontaxable income…
a benefit having so little value that tracking it would be un…
available through third party insurance providers
company can exclude from employees' taxable income the amount…
adoption assistance
payments made by the company are considered nontaxable income…
de minimis
a benefit having so little value that tracking it would be un…
19 terms
Chapter 5 Process Management
Avoidance
Circular wait
Deadlock
Detection
The Dynamic strategy of dealock avoidance that attemps to ens…
one of four conditions for deadlock through which each proces…
A problem occurring when the resources needed by some jobs to…
The process of examining the state of an operating system to…
Avoidance
The Dynamic strategy of dealock avoidance that attemps to ens…
Circular wait
one of four conditions for deadlock through which each proces…
19 terms
Chapter 5: WEIGHT MANAGEMENT
Anorexia nervosa
Basal metabolic rate
BMR
Binge-eating disorder
An eating disorder characterized by self-imposed starvation t…
The lowest level of oxygen consumption (and energy requiremen…
Basal metabolic rate
An eating disorder characterized by uncontrollable episodes o…
Anorexia nervosa
An eating disorder characterized by self-imposed starvation t…
Basal metabolic rate
The lowest level of oxygen consumption (and energy requiremen…
28 terms
Payroll Management Chapter 5
adoption assistance
de minimis
disability insurance
educational assistance program
payments made by the company are considered nontaxable income…
a benefit having so little value that tracking it would be un…
available through third party insurance providers
company can exclude from employees' taxable income the amount…
adoption assistance
payments made by the company are considered nontaxable income…
de minimis
a benefit having so little value that tracking it would be un…
22 terms
Case APES Chapter 5
Species Richness
Species Evenness
Phylogeny
Evolution
the number of species in a given area
the relative proportion of individuals within the different s…
the branching pattern of evolutionary relationships
a change in the genetic composition of a population over time
Species Richness
the number of species in a given area
Species Evenness
the relative proportion of individuals within the different s…
14 terms
Chapter 5 service management
Environmental Orientation Considerations
Self service(Customer only)
Interpersonal (Both)
Remote service(Employee only)
Spatial cues are needed to orient visitors.... Formula facilitie…
Elaborate: Golf cose/Water slide park... Lean:Post office kiosk/…
Elaborate: Luxury Hotel/Airline terminal... Lean: Budget hotel/B…
Elaborate: Reasearch lab/L.L. Bean... Lean: Telemarketing/Online…
Environmental Orientation Considerations
Spatial cues are needed to orient visitors.... Formula facilitie…
Self service(Customer only)
Elaborate: Golf cose/Water slide park... Lean:Post office kiosk/…
12 terms
international management chapter 5
Ethnocentric predisposition
Polycentric predisposition
Geocentric predisposition
french
A nationalistic philosophy of management whereby the values a…
A philosophy of management whereby strategic decisions are ta…
A philosophy of management whereby the company tries to integ…
-Avoid reasoning or logic... -Advertising is predominantly emoti…
Ethnocentric predisposition
A nationalistic philosophy of management whereby the values a…
Polycentric predisposition
A philosophy of management whereby strategic decisions are ta…
8 terms
Administration and Management Chapter 5
classical writers
human relations school
behavioral school of management
organizational development
individuals such as Frederick Taylor Henry Fayol and Mary Par…
a school of thought that emphasized the importance of employe…
this school stressed the importance of manager and leader beh…
the integration of motivation leadership and job design in th…
classical writers
individuals such as Frederick Taylor Henry Fayol and Mary Par…
human relations school
a school of thought that emphasized the importance of employe…
16 terms
Hospitality Management Chapter 5
Economy of scale means... a) that as a ch…
Brand recognition advantages go to... a)…
Access to capital... a) is usually easier…
Site selection... a) is also important fo…
a
a
b
a
Economy of scale means... a) that as a ch…
a
Brand recognition advantages go to... a)…
a
29 terms
Chapter 5 - Information Management
Mission Statement
Bias
Virus/Anti-spyware
Minimising Risk
A long-term view, or vision, of what the organization wants t…
Prejudice that is based on a certain representation or false…
Software which scans files, checking for malicious intent.
Minimising threats to data such as theft, viruses, loss of de…
Mission Statement
A long-term view, or vision, of what the organization wants t…
Bias
Prejudice that is based on a certain representation or false…
27 terms
Case management chapter 1
Case management
Resource Network
Sequential Helping Process
Counselor
Is a process for helping people whose lives are not satisfyin…
A loose organization of persons, unified by the common desire…
A natural progression of activities with the client. It usual…
As a counselor, the case managers job is to develop an unders…
Case management
Is a process for helping people whose lives are not satisfyin…
Resource Network
A loose organization of persons, unified by the common desire…
37 terms
Case Management Chapter 1
Case management
... Resource Network
Sequential helping process
Counselor
... a process for helping people whose lives are not satisfyi…
A loose organization of persons unified by the common desire…
A natural progression of activities with the client
Job is to develop an understanding of her client and to teach…
Case management
... a process for helping people whose lives are not satisfyi…
... Resource Network
A loose organization of persons unified by the common desire…
14 terms
Case Management Chapter 3
Assessment
Resources
Internal resources
External resources
The springboard that suggests a pattern of action for the cli…
People or social institutions that provide the goods and serv…
Qualities of Personality or family life that can be drawn on…
Persons or organizations that provide goods and services to h…
Assessment
The springboard that suggests a pattern of action for the cli…
Resources
People or social institutions that provide the goods and serv…
10 terms
Chapter 5 - Nature of Management
Planning
Vision
Organising
Leading
setting up strategic, tactical and operational plans whilst e…
the ability to see into the future.
assigning tasks to employees and allocating resources.
setting standards to work towards and ensuring objectives are…
Planning
setting up strategic, tactical and operational plans whilst e…
Vision
the ability to see into the future.
11 terms
Chapter 5 - Risk Management
Avoidance of Competitive Disadvantage
competetive advantage
Risk Lifecycle
risk assessment
The adoption and implementation of a business model, method,…
____________ ______________: The adoption and implementation…
_____________ ____________: A determination of the extent to…
Avoidance of Competitive Disadvantage
The adoption and implementation of a business model, method,…
competetive advantage
____________ ______________: The adoption and implementation…
23 terms
Chapter 5.3 The Case for the Defence
attend
murderer
murder
trial
närvara vid, delta
mördare
mord
rättegång
attend
närvara vid, delta
murderer
mördare
16 terms
Chapter 5 Money Management
Bankruptcy
Collateral
Credit
Creditor
The process in which a judge approves your request to declare…
Something pledged as security for repayment of a loan in case…
Money that you borrow and promise to pay back
Business or person who loans money
Bankruptcy
The process in which a judge approves your request to declare…
Collateral
Something pledged as security for repayment of a loan in case…
25 terms
Principles of Management Dr. Gillen Chapter 5&6 Diagnostic 4
Decisions that managers face that have…
Decisions that managers face that have…
The classical view of Social responsib…
The most outspoken advocate of the cla…
1. Employee relations... a Philanthropy ... b. Pricing... c. Resour…
2.and doing business in countries that violate ... 3.Human rights
1. Managements only social responsibility is to... 2. Maximize o…
Economist and Nobel Laureate Milton Friedman
Decisions that managers face that have…
1. Employee relations... a Philanthropy ... b. Pricing... c. Resour…
Decisions that managers face that have…
2.and doing business in countries that violate ... 3.Human rights
27 terms
Case Management Chapter 2
Interviewing techniques
Open ended questions
Miracle question
Starting where the client is
Specialized methods of communication
Cannot be answered with yes or no, and promote dialogue
If you were to wake up 6 months from now on your life was per…
Your starting point is with the client's definition of the pr…
Interviewing techniques
Specialized methods of communication
Open ended questions
Cannot be answered with yes or no, and promote dialogue
9 terms
Chapter 5 - Information Management
Biased
Code of Conduct
Mission Statement
Unbiased
A judgment that is based on prejudice or faulty reasoning.
A set of conventional principles and expectations considered…
Defines an organisation's purpose or what it is trying to ach…
A judgement that is free from prejudice or faulty reasoning.
Biased
A judgment that is based on prejudice or faulty reasoning.
Code of Conduct
A set of conventional principles and expectations considered…
Management chapter 5
Global business (globalization?
International business
Cartel
Webb-pomerene export trade act
A strategy in ehich organizations trest the entire world or m…
The buying selling and trading of goods and services across n…
A group of firms or nations that agree to act as a monopoly a…
Allows selected America firms desiring international trade to…
Global business (globalization?
A strategy in ehich organizations trest the entire world or m…
International business
The buying selling and trading of goods and services across n…
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