Study sets matching "communicating for success"

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Study sets matching "communicating for success"

Communicating for success
Good communication skills reduce poten…
What is the ultimate goal when handlin…
What does effective human relations an…
The sixth step of the 10-step consulta…
conflict
Make the client happy and willing to return for future services
lasting relationships, accelerated professional growth, and p…
show and tell
Good communication skills reduce poten…
conflict
What is the ultimate goal when handlin…
Make the client happy and willing to return for future services
Communicating for Success
intrapersonal
Interpersonal
Small Group
Organizational
within the person
between people (dyad is two)
typically 3-7 people interacting over time to accomplish a goal
communication within business, education, and health care org…
intrapersonal
within the person
Interpersonal
between people (dyad is two)
COMMUNICATING FOR SUCCESS
Communication
meditation
clarification
reflective listening
can be done by transmitting information through symbols, gest…
is not a process you engage in when you communicate.
is an important firs step in communicating with your client.
is repeating back to the client your own words what you think…
Communication
can be done by transmitting information through symbols, gest…
meditation
is not a process you engage in when you communicate.
Communicating for Success
The ability to understand people is th…
You are in a better position to do you…
Central to the stylist's success is:
The single most important communicatio…
Operating effectively
Clearly understand the motives and needs of others
Excellent customer service
Client consultation
The ability to understand people is th…
Operating effectively
You are in a better position to do you…
Clearly understand the motives and needs of others
16 terms
Communicating for success
Human relations
Words... Voice inflections... Facial express…
Good listener
Every actions brings a reaction
Factors in how secure we are feeling
Communicate through
Being fully attentive to what person is saying
Golden rule of human relations
Human relations
Factors in how secure we are feeling
Words... Voice inflections... Facial express…
Communicate through
Communicating For Success
Reflective Listening
Tact
Greeting
Politics & Religion
Repeating back what you have heard
Dealing with people directly but respectfully
What makes a new client feel at home upon entry to the salon
No no's in a professional conversation
Reflective Listening
Repeating back what you have heard
Tact
Dealing with people directly but respectfully
25 terms
communicating for success
consultation
verbal
procrastinate
visualize
verbal communication between client and operator
vocal speaking, dialogue, conversation, communtcation
putting off a task until a later time, poor time management h…
imagining yourself handling situations, or seeing something u…
consultation
verbal communication between client and operator
verbal
vocal speaking, dialogue, conversation, communtcation
25 terms
Communicating for success
reflective listening
tact
greeting
politics and religion
repeating back what you have heard
dealing with people directly but respectively
what makes a new client feel at home upon entry
no nos in professional conversation
reflective listening
repeating back what you have heard
tact
dealing with people directly but respectively
25 terms
Communicating for success
Reflective listening
Tact
Greeting
Politics & religion
repeating back what you have heard
dealing with people directly but respectfully
What makes a new client feel at home upon entry of the salon
No Nos in a professional conversation
Reflective listening
repeating back what you have heard
Tact
dealing with people directly but respectfully
Communicating for success
Refelctive Listening
Tact
Greeting
Politics and religion
Repeating back what you heard
Dealing with people directly but respectfully
What makes a new client feel at home upon entry to the salon
No NO's in a professional conversations
Refelctive Listening
Repeating back what you heard
Tact
Dealing with people directly but respectfully
25 terms
Communicating for success
Reflective listening
Tact
Greeting
politics and religion
repeating back what you have heard
dealing with people directly but respectfully
what makes a client feel at home upon entry to the salon
No No's in professional conversation
Reflective listening
repeating back what you have heard
Tact
dealing with people directly but respectfully
13 terms
Communicating for Success
People who create conflict wherever th…
In handling a client who is dissatisfi…
Step 6 of the 10 step consultation met…
If a client requests a specific cut or…
Insecure
Make the client happy enough to pay for the service and retur…
Show and tell
Diplomatically explain whether the look is right for the client
People who create conflict wherever th…
Insecure
In handling a client who is dissatisfi…
Make the client happy enough to pay for the service and retur…
Communicating for Success
_____ is the act of transmitting infor…
Reflective listening is an important s…
The _____ helps you decide on a hairst…
If a client is dissatisfied or angry,…
Effective communication
Consultation
Total look comcept
Specifics
_____ is the act of transmitting infor…
Effective communication
Reflective listening is an important s…
Consultation
Communicating for success
Step 6 of the 10-Step consultation met…
If a client requests a specific cut or…
When you meet an older client for the…
The act of successfully sharing inform…
Determine the client's preferences
Diplomatically
Honorific
Effective Communication
Step 6 of the 10-Step consultation met…
Determine the client's preferences
If a client requests a specific cut or…
Diplomatically
Communicating for success
People who create conflict wherever th…
In handling a client who is dissatisfi…
What are the golden rules of human rel…
What are the 10 step consultation meth…
Insecure
Make the client happy enough to pay for the service and retur…
1) always remember that listening is the best relationship bu…
1)... 2)... 3)... 4)... 5)... 6)Determine the clients preferences... 7)... 8)... 9)... 10)
People who create conflict wherever th…
Insecure
In handling a client who is dissatisfi…
Make the client happy enough to pay for the service and retur…
25 terms
Communicating for success
Good communication skills reduce poten…
In handling a client who is dissatisfi…
Effective human relations and communic…
The sixth step of the 10-step consulta…
Conflict
Make the client happy and willing to return for future services
Lasting client relationships
Show and tell
Good communication skills reduce poten…
Conflict
In handling a client who is dissatisfi…
Make the client happy and willing to return for future services
26 terms
Communicating for Success
Good communication skills reduce poten…
In handling a client who is dissatisfi…
Effective human relations and communic…
The sixth step of the 10-Step Consulta…
conflict
make the client happy and willing to return for future services
lasting client relationships
show and tell
Good communication skills reduce poten…
conflict
In handling a client who is dissatisfi…
make the client happy and willing to return for future services
15 terms
Chapter 4 Communicating for Success
Communication
reflective listening
client consultation
personal portfolio
The act of transmitting information, in the form of symbols,…
An important strategy to use when conducting a client consult…
The most important communication you will have with your clie…
What tool can be used to put your clients at ease about your…
Communication
The act of transmitting information, in the form of symbols,…
reflective listening
An important strategy to use when conducting a client consult…
15 terms
Communicating for Success
The verbal communication with a client…
Generally, clients are asked to resche…
Listening to the client and then repea…
When communicating with your salon man…
client consultation
15
reflective listening
get your facts straight... check your attitude... be a problem-so…
The verbal communication with a client…
client consultation
Generally, clients are asked to resche…
15
14 terms
CH4 Communicating For Success
The ability to understand people is ke…
Good relationships are built on mutual…
An important aspect of human relations…
The act of effectively sharing informa…
Customer Service
Understanding
Talk less, listen more
Communication
The ability to understand people is ke…
Customer Service
Good relationships are built on mutual…
Understanding
Communicating for Success
Besides having excellent technical ski…
Another name for an intake form
What should a client sign prior to a m…
When should a client consultation be d…
In depth medical knowledge
Client questionnaire or consultation form
An intake form
Prior to every service
Besides having excellent technical ski…
In depth medical knowledge
Another name for an intake form
Client questionnaire or consultation form
Communicating For Success
The act of transmitting information, i…
An important strategy to use when cond…
The most important communication you w…
What tool can be used to put your clie…
Communication
Reflective listening
Client Consultation
Personal Portfolio
The act of transmitting information, i…
Communication
An important strategy to use when cond…
Reflective listening
Communicating for success
The hall mark of professionalism is?
Sitting improperly puts stress on all…
Guidelines for good posture include el…
The design and planning of the workpla…
Politeness
Wrists
Hold shoulders high
Ergonomics
The hall mark of professionalism is?
Politeness
Sitting improperly puts stress on all…
Wrists
Communicating for success
What do you learn when you approach a…
When should a client fill out an intak…
What is considered a legal document
Why should you offer a complement if y…
Trust and loyalty
Before receiving services
Consent form
Everyone benefits from a well-deserved compliment
What do you learn when you approach a…
Trust and loyalty
When should a client fill out an intak…
Before receiving services
communication for success
communication
client consultation
consent form
reflective listening
The act of successfully sharing information between two peopl…
also know as the needs assessment: the verbal communication w…
A customary written agreement between the client and esthetic…
Listening to the client and then repeating, in your own words…
communication
The act of successfully sharing information between two peopl…
client consultation
also know as the needs assessment: the verbal communication w…
communicating for success
lasting client relationships
operating effectively
steps for effective communicating
golden rules of communication
what do effective hum relationships and communication skills…
the ability to understand people is the key to what?
respond instead of reacting... -believe in your self... -talk less,…
-project a professional demeanour at all times... -a smile can b…
lasting client relationships
what do effective hum relationships and communication skills…
operating effectively
the ability to understand people is the key to what?
16 terms
Communicating for Success
Give four practical steps for effectiv…
What are the benefits of effective hum…
Define communication?
The --------------- is verbal communic…
- Respond instead of reacting ... - Believe in yourself... - Talk l…
-Build long lasting relationship with clients and coworkers.…
-The act of successfully sharing information between two peop…
Client Consultation
Give four practical steps for effectiv…
- Respond instead of reacting ... - Believe in yourself... - Talk l…
What are the benefits of effective hum…
-Build long lasting relationship with clients and coworkers.…
20 terms
Communication for success
articulate
clarify
client consultation
communication
clearly express their true wants or desires
to make clear
the verbal communication with a client to determine a desired…
act or instance of transmitting information i thee form of sy…
articulate
clearly express their true wants or desires
clarify
to make clear
CHAPTER 4 - Communicating For Success
Trust And Loyalty
Before Receiving Services
Consent Form
Everyone Benefits From A Well-Deserved…
What Do You Earn When You Approach A New Client With A Smile…
When Should A Client Fill Out An Intake Form ?
What Is Considered A Legal Document ?
Why Should You Offer A Compliment If You See That A Co-worker…
Trust And Loyalty
What Do You Earn When You Approach A New Client With A Smile…
Before Receiving Services
When Should A Client Fill Out An Intake Form ?
5 terms
Chapter 4: Communicating for Success
Client Consultation
Effective Communication
Reflective Listening
Client Intake Form
Also known as needs assessment; The verbal communication that…
The act of sharing information between two people (or groups…
Listening to the client and then repeating in your own words,…
Also known as a client questionnaire, consultation card, or h…
Client Consultation
Also known as needs assessment; The verbal communication that…
Effective Communication
The act of sharing information between two people (or groups…
25 terms
Chapter 4: Communicating for Success
Compatibility
Make the client happy and willing to r…
Lasting client relationships
Show and tell
Good communication skills reduce potential workplace ________…
In handling a client who is dissatisfied with a service, the…
Effective human relations and communication skills build ____…
The sixth step of the 10-Step Consultation Method is ________…
Compatibility
Good communication skills reduce potential workplace ________…
Make the client happy and willing to r…
In handling a client who is dissatisfied with a service, the…
34 terms
Communicating for Success Ch 8
Team
Virtual Team
Learning Groups
Self-Maintenance Groups
Similar to a group, but with closer cohesiveness and cooperat…
A team that has members that are dispersed by location, so th…
Information is disseminated faster and are more motivated to…
Therapy groups (grief, AA, etc.) Others include groups that w…
Team
Similar to a group, but with closer cohesiveness and cooperat…
Virtual Team
A team that has members that are dispersed by location, so th…
CH 4 ~ Communicating for Success
C: Insecure
B: Make the client happy enough to pay…
A: Being right is the same as acting r…
C: Show and Tell.
People who create conflict wherever they go typically do so b…
In handling a client who is dissatisfies with a service, the…
All of the following are golden rules of human relations exce…
Step 6 out of 10-Step consultation method is:... A: Review the…
C: Insecure
People who create conflict wherever they go typically do so b…
B: Make the client happy enough to pay…
In handling a client who is dissatisfies with a service, the…
10 terms
Ch. 4 Communicating for Success
confict
determine the client's preferences
key
insecure
Good communication skills reduce potential workplace ________…
Step 6 of the 10- step consultation method is:
The ability to understand people is ______________ to the suc…
People who create conflict wherever they go typically do so b…
confict
Good communication skills reduce potential workplace ________…
determine the client's preferences
Step 6 of the 10- step consultation method is:
16 terms
CH 4: Communicating For Success
security
talk less, listen more
effective communication
needs assessment
A fundamental factor in the human relations involves a person…
An important aspect of human relations is to:
The fact of successfully sharing information between two peop…
The client consultation is known as the:
security
A fundamental factor in the human relations involves a person…
talk less, listen more
An important aspect of human relations is to:
48 terms
Communicating for Success Ch 9
Group Roles
Formal Roles
Agenda Setter
Recorder
Categories of behaviors enacted by individuals in a group
Roles that are specified (agenda setter and recorder)
Group member who develops an agenda/formal plan for the meeting
Group member who takes notes on what was discussed during the…
Group Roles
Categories of behaviors enacted by individuals in a group
Formal Roles
Roles that are specified (agenda setter and recorder)
25 terms
SB Chapter 4 Communicating for Success
conflict
make the client happy and willing to r…
lasting client relationships
show and tell
Good communication skills reduce potential workplace _______.
In handling a client who is dissatisfied with a service, the…
Effective human relations and communication skills build ____…
The sixth step of the 10 Step Consultation Method is __.
conflict
Good communication skills reduce potential workplace _______.
make the client happy and willing to r…
In handling a client who is dissatisfied with a service, the…
34 terms
Milady chapter 4-Communicating for success
HARDER TO GET ALONG WITH
THE ABILITY TO UNDERSTAND PEOPLE
TO BEGIN WITH A CLEAR UNDERSTANDING OF…
CONFIDENCE
no matter where you work you will always have people that are?
what is the key to operating effectively in many professions?
the best way to understand others is?
by treating others with respect, you create an environment in…
HARDER TO GET ALONG WITH
no matter where you work you will always have people that are?
THE ABILITY TO UNDERSTAND PEOPLE
what is the key to operating effectively in many professions?
Chapter 4 Communicating for Success
human relations
clearly understand the motives and nee…
excellent customer service
client consultation
The ability to understand people is the key to?
You are in a better position to do your job professionally wh…
Central to a stylist's success is?
The single most important communication tool that should be d…
human relations
The ability to understand people is the key to?
clearly understand the motives and nee…
You are in a better position to do your job professionally wh…
24 terms
Communicating for Success Ch 7
Initiating Stage (RDevelop)
Experimenting Stage (RDevelop)
Acquaintances
Intensifying Stage (RDevelop)
The first stage toward developing a relationship is very brie…
The second stage of relationship development involves small t…
People with whom you share small talk in the experimenting st…
The third stage of relationship development, a relationship b…
Initiating Stage (RDevelop)
The first stage toward developing a relationship is very brie…
Experimenting Stage (RDevelop)
The second stage of relationship development involves small t…
31 terms
Communicating for Success Ch 6
Interpersonal Communication
Impersonal Communication
Need
FIRO-B
Communication that occurs between people
The exchange of verbal and nonverbal symbols in order to send…
The motivating force that influences our human behavior
Fundamental Interaction and Relationship Orientation expresse…
Interpersonal Communication
Communication that occurs between people
Impersonal Communication
The exchange of verbal and nonverbal symbols in order to send…
chapter 4 communicating for success
people who create conflict wherever th…
in handling a client who is dissatisfi…
all of the following are the golden ru…
step 6 of the 10 step consultation met…
c insecure
b make the client happy enough to pay for the service and ret…
(answer a) being right is the same as acting righteous
b determine the clients preference
people who create conflict wherever th…
c insecure
in handling a client who is dissatisfi…
b make the client happy enough to pay for the service and ret…
CH 4 Communicating for Success
communication
reflective listening
client consultation
personal portfolio
The act of transmitting information, in the form of symbols,…
An important strategy to use when conducting a client consult…
The most important communication you will have with your clie…
What tool can be used to put your clients at ease about your…
communication
The act of transmitting information, in the form of symbols,…
reflective listening
An important strategy to use when conducting a client consult…
15 terms
Chapter 4 Communicating for Success
B. Communication
D. Reflective listening
A. Client consultation
C. Personal portfolio
The act of transmitting information, in the form of symbols,…
An important strategy to use when conducting a client consult…
The most important communication you will have with your clie…
What tool can be used to put your clients at ease about your…
B. Communication
The act of transmitting information, in the form of symbols,…
D. Reflective listening
An important strategy to use when conducting a client consult…
15 terms
Chapter 4 : Communicating for Success
Communication
Reflective listening
Client consultation
Personal portfolio
The act of transmitting information, in thr form of symbols,…
An important strategy to use when conducting a client consult…
The most important communication you will have with your clie…
What tool can be used to put your client at ease about your t…
Communication
The act of transmitting information, in thr form of symbols,…
Reflective listening
An important strategy to use when conducting a client consult…
10 terms
Chapter 4 Communicating for Success
Talk less, listen more
Needs assessment
Classic
Lifestyle, face shape, & hair type
An important aspect of human relations
Also known as a client consultation
Simple and sophisticated clothing, monochromatic colors and n…
This criteria should be used when suggesting options to a cli…
Talk less, listen more
An important aspect of human relations
Needs assessment
Also known as a client consultation
20 terms
Chapter 4 Communicating for Success
People who create conflict wherever th…
In handling a client who is dissatisfi…
All of the following are golden rules…
Step 6 of the 10 step consultation met…
insecure
make the client happy enough to pay for the service and retur…
Being right is the same as acting righteous.... A smile is worth…
determine the clients preferences
People who create conflict wherever th…
insecure
In handling a client who is dissatisfi…
make the client happy enough to pay for the service and retur…
20 terms
Communicating for Success: Review
Nonverbal Communication
Context
the tone and pitch of your voice
translates
Using body language and posture to speak instead of words
The environment or setting where something occurs
Paralanguage is the attitude you project with ____.
Decoding is when the receiver ____ the message
Nonverbal Communication
Using body language and posture to speak instead of words
Context
The environment or setting where something occurs
Chapter 3 - Communicating for Success
Besides having excellent technical ski…
An intake form is also called a(n)
Your client should always sign a(n) __…
When should a client consultation be d…
Art of communication
client questionnaire or consultation form
consent form
Prior to every service
Besides having excellent technical ski…
Art of communication
An intake form is also called a(n)
client questionnaire or consultation form
14 terms
CH4 Communicating For Success
The ability to understand people is ke…
Good relationships are built on mutual…
An important aspect of human relations…
The act of effectively sharing informa…
Customer Service
Understanding
Talk less, listen more
Communication
The ability to understand people is ke…
Customer Service
Good relationships are built on mutual…
Understanding
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