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Study sets matching "communication chapter 10"

42 terms
Chapter 10 Communication
Success
Appointment
Meeting
Talk
Success
Appointment
35 terms
Chapter 10: Communication
Conflict
Interdependent
Interests
Incompatibility
Occurs when interdependent parties perceive that they have in…
When parties have to rely upon each other to achieve their go…
Goals, needs, desires, values and beliefs.
Communicators perceptions that their interests are mutually e…
Conflict
Occurs when interdependent parties perceive that they have in…
Interdependent
When parties have to rely upon each other to achieve their go…
20 terms
Chapter 10 Communications
Induction
Case study
Sign
Analogy
A method of reasoning by which a rhetor collects a number of…
An observation technique in which one person is studied in de…
...
A comparison of two different things that are similar in some…
Induction
A method of reasoning by which a rhetor collects a number of…
Case study
An observation technique in which one person is studied in de…
Interpersonal Communication Chapter10
The nature of friendship
1) Role-Limited Interaction
2) Friendly Relations
3) Moving toward friendship
Willingness to Invest... Emotional Closeness... a)Dialogue:talking…
this is when two people make the first contact. Since neither…
This is when small talk starts and you legitimately decide if…
At this point, people started spending time together voluntar…
The nature of friendship
Willingness to Invest... Emotional Closeness... a)Dialogue:talking…
1) Role-Limited Interaction
this is when two people make the first contact. Since neither…
20 terms
Chapter 10 Communication Vocabulary
Advocate
Constructive Criticism
Cooperation
"I" message
someone who speaks out for another person or cause
non-hostile comments that point out problems and have the pot…
working together for the good of all
a statement in which a person tells you how he or she feels u…
Advocate
someone who speaks out for another person or cause
Constructive Criticism
non-hostile comments that point out problems and have the pot…
30 terms
Communications Chapter 10
leadership
leaderships as a communication process
leadership as an organizing process
leadership as a situated process
communication process that helps groups organize themselves t…
what leaders say and do- how they talk and use nonverbal comm…
leaders organize groups to perform tasks and relational funct…
effective leadership first involves examining the situation a…
leadership
communication process that helps groups organize themselves t…
leaderships as a communication process
what leaders say and do- how they talk and use nonverbal comm…
28 terms
Chapter 10 - Written & Electronic Communication
Letterhead
Date line
Inside Address
ATTENTION: Line
Preprinted stationary that a company uses. Contains contact i…
Positioned below the letterhead and contains the month, day,…
The name and address of the person to whom the letter is bein…
Used when a letter is addressed to a company but sent to the…
Letterhead
Preprinted stationary that a company uses. Contains contact i…
Date line
Positioned below the letterhead and contains the month, day,…
28 terms
Human Communication Chapter 10
Grouphate
Primary Groups
Secondary Groups
Social Facilitation
the distaste and aversion that people feel toward working in…
groups that provide members with a sense of belonging and aff…
groups that meet principally to solve problems
the tendency for people to work harder and do better when oth…
Grouphate
the distaste and aversion that people feel toward working in…
Primary Groups
groups that provide members with a sense of belonging and aff…
20 terms
Communications Chapter 10
brainstorming
breakout groups
cohesiveness
conflict stage
a method for creatively generating ideas in groups by minimiz…
a strategy used when the number of members is too large for e…
the totality of forces that causes members to feel themselves…
a stage in problem solving groups when members openly defend…
brainstorming
a method for creatively generating ideas in groups by minimiz…
breakout groups
a strategy used when the number of members is too large for e…
37 terms
Chapter 10 - marketing communication mix
Integrated brand promotion (IBP)
Advertising
Strong theory of advertising
Weak theory of advertising
The process of using a wide range of promotional (marketing c…
Is any paid form of mass presentation of ideas, products or s…
Advertising is capable of effecting change in the knowledge,…
Advertising can improve awareness and knowledge and can reinf…
Integrated brand promotion (IBP)
The process of using a wide range of promotional (marketing c…
Advertising
Is any paid form of mass presentation of ideas, products or s…
Communications Chapter 10 Vocabulary
Conflict
Interdependent
Interests
Incompatibility
Occurs when interdependent parties perceive that they have in…
When parties have to rely upon each other to achieve their go…
Goals, needs, desires, values, and beliefs.
Communicator's perceptions that their interests are mutually…
Conflict
Occurs when interdependent parties perceive that they have in…
Interdependent
When parties have to rely upon each other to achieve their go…
Communications Chapter 10
Relationship Rules
Internal Tensions
Friends of the heart
Friends of the road
Unspoken understandings that regulate how people interact.
Relationship stresses that grow out of people and their inter…
Remain close regardless of distance and circumstances.
Change as we move along the road of life.
Relationship Rules
Unspoken understandings that regulate how people interact.
Internal Tensions
Relationship stresses that grow out of people and their inter…
45 terms
Communication Chapter 10
Conflict
Interdependent
Interests
Incompatibility
Occurs when interdependent parties perceive that they have in…
When parties have to rely upon each other to achieve their go…
Goals, needs, desires, values, and beliefs
Communicators perceptions that their interests are mutually e…
Conflict
Occurs when interdependent parties perceive that they have in…
Interdependent
When parties have to rely upon each other to achieve their go…
17 terms
communication chapter 10
relationship dialects
autonomy/connection
novelty/predictability
openness/closedness
opposing and continuos tensions that are normal in all close…
desires to be separate and connected
the opposition of the desire for familiar routines and novelty
desire for openness in tension w/ the desire for privacy
relationship dialects
opposing and continuos tensions that are normal in all close…
autonomy/connection
desires to be separate and connected
40 terms
Communications Chapter 10
Aggressiveness
Ambiguous Response
Argumentativeness
Assertive Message Format
The most destructive way to disagree with another person.
Contain messages with more than one meaning, leaving the othe…
Presenting and defending positions on issues while attacking…
Builds on the perception checking skill. Method for speaking…
Aggressiveness
The most destructive way to disagree with another person.
Ambiguous Response
Contain messages with more than one meaning, leaving the othe…
27 terms
Chapter 10 Communications
brainstorming
nominal group technique
ideawriting
unanimous consensus
an idea generating process in which group members offer whate…
an idea generating process in which group members generate th…
an idea generating process in which each member adds three or…
uncontested support for a decision- sometimes the only option…
brainstorming
an idea generating process in which group members offer whate…
nominal group technique
an idea generating process in which group members generate th…
18 terms
Business Communications Chapter 10
Advertising
Advocacy advertising
Ethical organizational communication
External organizational communication
Involves the development and implementation of creative commu…
When organizations align themselves with important... social cau…
Governed by three covering principles: honesty, equity, and a…
Targets a varied group of external constituents (including su…
Advertising
Involves the development and implementation of creative commu…
Advocacy advertising
When organizations align themselves with important... social cau…
10 terms
Communications Chapter 10 Vocab
meeting
structure
interaction
agenda
a structured conversation among a small group of people who i…
the way discussion is organized; using an agenda and other te…
the give-and-take conversation that occurs when people collab…
a written list of issues, questions, information, or topics t…
meeting
a structured conversation among a small group of people who i…
structure
the way discussion is organized; using an agenda and other te…
27 terms
Communication Chapter 10 Vocab
Brainstorming
Nominal group technique
Ideawriting
Unanimous consensus
An idea-generating process in which group members offer whate…
An idea-generating process in which group members generate th…
An idea-generating process in which each member adds three of…
Uncontested support for a decision - sometime the only option…
Brainstorming
An idea-generating process in which group members offer whate…
Nominal group technique
An idea-generating process in which group members generate th…
20 terms
Communications Chapter 10
Reciprocity decreases as
Critics of uncertainty reduction theor…
High levels of uncertainty cause
As uncertainty decreases, the
uncertainty decreases.
All the above are correct
decreased intimate content of communication.
intimacy level of communication content increases.
Reciprocity decreases as
uncertainty decreases.
Critics of uncertainty reduction theor…
All the above are correct
29 terms
Communications: Chapter 10
Result-Driven Structure
Structure
Interaction
Reflective Thinking
A structure that causes a group to focus its efforts on the a…
The way a group or team discussion is organized, focusing on…
The give-and-take discussion and responsiveness to other grou…
A problem-solving process based on the scientific method
Result-Driven Structure
A structure that causes a group to focus its efforts on the a…
Structure
The way a group or team discussion is organized, focusing on…
32 terms
Chapter 10: Improving Communication Climates
Communication Climate refers to...
Confirming messages...
Disconfirming messages...
Types of Disconfirming Messages
the emotional tone of a relationship.
convey value.
convey a lack of regard.
Impervious response, Interrupting, Irrelevant Response, Tange…
Communication Climate refers to...
the emotional tone of a relationship.
Confirming messages...
convey value.
17 terms
Chapter 10: Communication in Close Relationships
Boundaries
Conformity Orientation
Conversation Orientation
Disengaged Family
Limits that a family sets on its members' actions, such as wh…
The degree to which family communication stresses uniformity…
The degree to which families favor an open climate of discuss…
Families with too little cohesion, in which members have limi…
Boundaries
Limits that a family sets on its members' actions, such as wh…
Conformity Orientation
The degree to which family communication stresses uniformity…
16 terms
Communications Chapter 10
Principles of Professional Conduct
Integrity
Respect
Responsibility
Integrity, respect, responsibility, teamwork, self-improvemen…
Uprightness of character and honesty
Conveys regard and appreciation of the worth, honor, dignity,…
Refers to your ability to meet your obligations or to act wit…
Principles of Professional Conduct
Integrity, respect, responsibility, teamwork, self-improvemen…
Integrity
Uprightness of character and honesty
76 terms
Chapter 10 Communication
failure event
the reproach-account pattern, in which…
reproach... (usually a direct statement b…
account
An incident marked by the breaking or violating of a relation…
The process of a failing event often follows what:
Message that a failure ... event has occurred.
Response to a reproach.
failure event
An incident marked by the breaking or violating of a relation…
the reproach-account pattern, in which…
The process of a failing event often follows what:
16 terms
Chapter 10- Communication
Sojourner
Expatriate
Refugee
Asylee
lives in a country for a limited time with a specific and goa…
refers to a noncitizen worker who lives in a country for an i…
generally seeking safe haven because their country is no long…
seeking refuge in another country for political reasons
Sojourner
lives in a country for a limited time with a specific and goa…
Expatriate
refers to a noncitizen worker who lives in a country for an i…
15 terms
Communication chapter 10
Speech anxiety
Communication apprehension
Systematic desensitization
Extemporaneous delivery
Fear of speaking before an audience
The most severe form of speech anxiety; an anxiety syndrome a…
A relaxation technique designed to reduce the tenseness assoc…
A delivery style... In which the speaker carefully prepared the…
Speech anxiety
Fear of speaking before an audience
Communication apprehension
The most severe form of speech anxiety; an anxiety syndrome a…
14 terms
Communications Chapter 10 Vocab
Boundaries (p 323)
Conformity Orientation (p 319
Conversation Orientation (p 319)
Disengaged Family (p 323)
Limits that a family sets on its members' actions, such as wh…
The degree to which family communication stresses uniformity…
The degree to which families favor an open climate of discuss…
Families with too little cohesion, in which members have limi…
Boundaries (p 323)
Limits that a family sets on its members' actions, such as wh…
Conformity Orientation (p 319
The degree to which family communication stresses uniformity…
27 terms
Communications Chapter 10 vocab
leadership
formal leader
informal emergent leaders
shared leadership functions
a process whereby an individual influences a group of individ…
a person designated or elected to facilitate the group process
members who help lead the group to achieve different leadersh…
the sets of roles that group members perform to facilitate th…
leadership
a process whereby an individual influences a group of individ…
formal leader
a person designated or elected to facilitate the group process
32 terms
Chapter 10 Communications and Networks
sending device
receiving device
network
LAN
initiates an instruction to transmit data, instructions, or i…
accepts the transmission of data, instructions, or information
a collection of computers and devices connected together via…
a network that connects computers and devices in a limited ge…
sending device
initiates an instruction to transmit data, instructions, or i…
receiving device
accepts the transmission of data, instructions, or information
33 terms
Communication Chapter 10
Family
Families are...
Characteristics of family:
Types of family
Network of people who share their lives over long periods of…
Network of people who:... Share their lives over long periods of…
1. Possess a strong sense of family identity... 2. Use communica…
1. Nuclear family... 2. Extended family... 3. Stepfamily... 4. Cohabit…
Family
Network of people who share their lives over long periods of…
Families are...
Network of people who:... Share their lives over long periods of…
60 terms
Chapter 10: Communication Climate
What is communication climate?
What is confirming communication?
What is disconfirming communication?
What are thee types of confirming mess…
social tone of a relationship
messages that convey 'valuing' (i.e. "You matter", "You're im…
messages that signals a lack of regard (i.e. "I don't care ab…
Recognition, acknowledgement and endorsement
What is communication climate?
social tone of a relationship
What is confirming communication?
messages that convey 'valuing' (i.e. "You matter", "You're im…
13 terms
Communications Chapter 10
deck
direct quotation
documentation
executive summary
a printed report or slides created in power point, keynote, o…
the exact words of another person
identifying sources to another's words or ideas
a condensed version of the report body (abstract or synopsis)
deck
a printed report or slides created in power point, keynote, o…
direct quotation
the exact words of another person
Communications Chapter 10
Writing each subpoint in a speech outl…
Each main point of a preparation outli…
The outline for a speech includes the…
Each item in a speech outline must be…
True
False
True
False
Writing each subpoint in a speech outl…
True
Each main point of a preparation outli…
False
13 terms
Business Communication Chapter 10
common language
graphics
table
bar chart
reduces difficult figures to the common denominators of langu…
all types of illustrations used in written and spoken reports
a graphic that presents data in columns and rows, which aid i…
a graphic used to compare quantites
common language
reduces difficult figures to the common denominators of langu…
graphics
all types of illustrations used in written and spoken reports
27 terms
Intro to Communications: Chapter 10
grouphate
primary groups
secondary groups
social facilitation
the distaste and aversion that people feel toward working in…
groups that provide members with a sense of belonging and aff…
groups that meet principally to solve problems
the tendency for people to work harder and do better when oth…
grouphate
the distaste and aversion that people feel toward working in…
primary groups
groups that provide members with a sense of belonging and aff…
31 terms
C132 Elements of Effective Communication Chapter 10
functional approach
vigilant thinker
results-driven structure
structure
An approach to group problem solving that assumes that to ach…
a group member who pays attention to the process of how probl…
a structure that causes a group to focus its efforts on the a…
The way a group or team discussion is organized, focusing on…
functional approach
An approach to group problem solving that assumes that to ach…
vigilant thinker
a group member who pays attention to the process of how probl…
14 terms
Communication Chapter 10
acquaintances
What kind of relationships are acquain…
friendship
successful friendships
people with whom our interactions are limited. most communica…
circumstantial
a voluntary, developed relationship, that provides social sup…
share joys and sorrows. provide listening ear. maintain confi…
acquaintances
people with whom our interactions are limited. most communica…
What kind of relationships are acquain…
circumstantial
18 terms
Communications Chapter 10
what is a conflict ?
what is a dysfunctional conflict ?
what is a functional conflict ?
what is non-assertion ?
an expressed struggle that inevitably occurs between at least…
harmful and coercive communication resulting in a win-lose ou…
beneficial with respectful, cooperative, and focused communic…
inability or unwillingness to express thoughts or feelings in…
what is a conflict ?
an expressed struggle that inevitably occurs between at least…
what is a dysfunctional conflict ?
harmful and coercive communication resulting in a win-lose ou…
44 terms
Interpersonal Communication Chapter 10
Interpersonal relationship, mutually p…
Reciprocity, receptivity, and associat…
Reciprocity
Receptivity
Characteristics of friendship relationships
The three types of friendships
equal
imbalance between giver and receiver by still satisfactory (s…
Interpersonal relationship, mutually p…
Characteristics of friendship relationships
Reciprocity, receptivity, and associat…
The three types of friendships
48 terms
Relational Communication Chapter 10
Avoidance
Costs
Cyber emigrant relationships
Equality
A strategy intended to distance oneself from someone or not e…
Exchanged resources that result in a loss or punishment.
Partners who first meet in person but then start communicatin…
The belief that resources should be distributed equally among…
Avoidance
A strategy intended to distance oneself from someone or not e…
Costs
Exchanged resources that result in a loss or punishment.
32 terms
Interpersonal Communication chapter 10
violations of understandings between p…
message that a failure event has occur…
response to a reproach
one's racial or ethnic group
failure events (pg 282)
reproach
account (pg 283)
in-group (pg 287)
violations of understandings between p…
failure events (pg 282)
message that a failure event has occur…
reproach
17 terms
Understanding Communications Chapter 10
Resources
Accuracy
Commitment
Diversity
more people = more resources; sometimes physical
increasing likeliness of catching mistakes; valuable as an er…
generate a higher commitment to carrying out solutions; we li…
allows us to consider issues from a different angle; approach…
Resources
more people = more resources; sometimes physical
Accuracy
increasing likeliness of catching mistakes; valuable as an er…
14 terms
Intercultural Communication Chapter10
Intimacy
romantic relationships
self-disclosure
line of sight
The extent of emotional closeness
Intimate relationships that comprise love, involvement, shari…
Revealing information about oneself
Information about other people's identity based upon visible…
Intimacy
The extent of emotional closeness
romantic relationships
Intimate relationships that comprise love, involvement, shari…
26 terms
Communication Matters Chapter 10
Brainstorming
Nominal group technique
Ideawriting
Stalement
allowing group members to offer any ideas they wish and crati…
calls for group members to generate their initial ideas silen…
encourages members to generate and evaluate ideas in writing…
outcome where members' opinions are so sharply divided that u…
Brainstorming
allowing group members to offer any ideas they wish and crati…
Nominal group technique
calls for group members to generate their initial ideas silen…
15 terms
Human Communications Chapter 10
Introduction
5 Function of Introduction
Body
Outline
first part of your presentation
gain and maintain audience attention, arouse interest, state…
the largest part of the presentation
written plan that uses symbols, margins, and content to revea…
Introduction
first part of your presentation
5 Function of Introduction
gain and maintain audience attention, arouse interest, state…
12 terms
Interpersonal Communication Chapter 10
Boundaries
Conformity orientation
Conversation Orientation
Expectancy violation
limits a family sets on its member's actions.
the degree to which family communication stresses uniformity…
the degree to which families favor an open climate of discuss…
instances when others don't behave as we assume they should.
Boundaries
limits a family sets on its member's actions.
Conformity orientation
the degree to which family communication stresses uniformity…
32 terms
Interpersonal Communication Chapter 10
Failure Event or Transgression
Reproach
Account
Interpersonal Deception Theory
An incident marked by the breaking or violating of a relation…
Message that a failure event has occurred
Response to a reproach
An explanation of deception and detection as processes affect…
Failure Event or Transgression
An incident marked by the breaking or violating of a relation…
Reproach
Message that a failure event has occurred
33 terms
Communications chapter 10
Failure event
Reproach
Account
Interpersonal deception theory
An incident marked by the breaking or violating of relational…
Message that a failure event has occured
Response to a reproach
An explanation of deception and detection as processes affect…
Failure event
An incident marked by the breaking or violating of relational…
Reproach
Message that a failure event has occured
15 terms
Chapter 10 Communication
Ethnocentric Bias
What is Culture Shock?
Define Cross-cultural Communication
Define Intercultural Communication
Believing that the way one's own culture does things is the r…
Meeting other cultures rather then your own
Compares the communication styles and patterns of people from…
Deals with how people from these cultural/social structures s…
Ethnocentric Bias
Believing that the way one's own culture does things is the r…
What is Culture Shock?
Meeting other cultures rather then your own
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