Study sets matching "communication chapter 10"

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Study sets matching "communication chapter 10"

Communications Chapter 10
Preparation Outline
Visual Framework
Bibliography
Speaking Outline
A detailed outline developed during the process of speech pre…
The pattern of symbolization and indentation in a speech outl…
A list of all the sources used in preparing a speech.
A brief outline used to jog a speaker's memory during the pre…
Preparation Outline
A detailed outline developed during the process of speech pre…
Visual Framework
The pattern of symbolization and indentation in a speech outl…
Chapter 10: Communication
Conflict
Interdependent
Interests
Incompatibility
Occurs when interdependent parties perceive that they have in…
When parties have to rely upon each other to achieve their go…
Goals, needs, desires, values and beliefs.
Communicators perceptions that their interests are mutually e…
Conflict
Occurs when interdependent parties perceive that they have in…
Interdependent
When parties have to rely upon each other to achieve their go…
Chapter 10 Communications
Induction
Case study
Sign
Analogy
A method of reasoning by which a rhetor collects a number of…
An observation technique in which one person is studied in de…
...
A comparison of two different things that are similar in some…
Induction
A method of reasoning by which a rhetor collects a number of…
Case study
An observation technique in which one person is studied in de…
42 terms
Chapter 10 Communication
Success
Appointment
Meeting
Talk
Success
Appointment
Interpersonal Communication Chapter10
The nature of friendship
1) Role-Limited Interaction
2) Friendly Relations
3) Moving toward friendship
Willingness to Invest... Emotional Closeness... a)Dialogue:talking…
this is when two people make the first contact. Since neither…
This is when small talk starts and you legitimately decide if…
At this point, people started spending time together voluntar…
The nature of friendship
Willingness to Invest... Emotional Closeness... a)Dialogue:talking…
1) Role-Limited Interaction
this is when two people make the first contact. Since neither…
20 terms
Chapter 10 Communication Vocabulary
Advocate
Constructive Criticism
Cooperation
"I" message
someone who speaks out for another person or cause
non-hostile comments that point out problems and have the pot…
working together for the good of all
a statement in which a person tells you how he or she feels u…
Advocate
someone who speaks out for another person or cause
Constructive Criticism
non-hostile comments that point out problems and have the pot…
28 terms
Human Communication Chapter 10
Grouphate
Primary Groups
Secondary Groups
Social Facilitation
the distaste and aversion that people feel toward working in…
groups that provide members with a sense of belonging and aff…
groups that meet principally to solve problems
the tendency for people to work harder and do better when oth…
Grouphate
the distaste and aversion that people feel toward working in…
Primary Groups
groups that provide members with a sense of belonging and aff…
Communications Chapter 10 Vocabulary
Conflict
Interdependent
Interests
Incompatibility
Occurs when interdependent parties perceive that they have in…
When parties have to rely upon each other to achieve their go…
Goals, needs, desires, values, and beliefs.
Communicator's perceptions that their interests are mutually…
Conflict
Occurs when interdependent parties perceive that they have in…
Interdependent
When parties have to rely upon each other to achieve their go…
6 terms
Communication Chapter 10
rhetorical question
credibility
Goodwill
Preview Statment
A question that the audience answers mentally rather than out…
The audience's perception of whether a speaker is qualified t…
The audience's perception of whether the speaker has the nest…
A statement in the introduction of a speech that identifies t…
rhetorical question
A question that the audience answers mentally rather than out…
credibility
The audience's perception of whether a speaker is qualified t…
10 terms
Communications Chapter 10 Vocab
meeting
structure
interaction
agenda
a structured conversation among a small group of people who i…
the way discussion is organized; using an agenda and other te…
the give-and-take conversation that occurs when people collab…
a written list of issues, questions, information, or topics t…
meeting
a structured conversation among a small group of people who i…
structure
the way discussion is organized; using an agenda and other te…
27 terms
Communication Chapter 10 Vocab
Brainstorming
Nominal group technique
Ideawriting
Unanimous consensus
An idea-generating process in which group members offer whate…
An idea-generating process in which group members generate th…
An idea-generating process in which each member adds three of…
Uncontested support for a decision - sometime the only option…
Brainstorming
An idea-generating process in which group members offer whate…
Nominal group technique
An idea-generating process in which group members generate th…
20 terms
Communications Chapter 10
Reciprocity decreases as
Critics of uncertainty reduction theor…
High levels of uncertainty cause
As uncertainty decreases, the
uncertainty decreases.
All the above are correct
decreased intimate content of communication.
intimacy level of communication content increases.
Reciprocity decreases as
uncertainty decreases.
Critics of uncertainty reduction theor…
All the above are correct
27 terms
Chapter 10 Communications
brainstorming
nominal group technique
ideawriting
unanimous consensus
an idea generating process in which group members offer whate…
an idea generating process in which group members generate th…
an idea generating process in which each member adds three or…
uncontested support for a decision- sometimes the only option…
brainstorming
an idea generating process in which group members offer whate…
nominal group technique
an idea generating process in which group members generate th…
Communications: Chapter 10
Result-Driven Structure
Structure
Interaction
Reflective Thinking
A structure that causes a group to focus its efforts on the a…
The way a group or team discussion is organized, focusing on…
The give-and-take discussion and responsiveness to other grou…
A problem-solving process based on the scientific method
Result-Driven Structure
A structure that causes a group to focus its efforts on the a…
Structure
The way a group or team discussion is organized, focusing on…
25 terms
Chapter 10 - Communication
Communication
Effective communication
Chain of command
Downward communication
The process by which information is exchanged between a sende…
Communication whereby the right people receive the right info…
Lines of authority and formal reporting relationships.
Information that flows from the top of the organization towar…
Communication
The process by which information is exchanged between a sende…
Effective communication
Communication whereby the right people receive the right info…
76 terms
Chapter 10 Communication
failure event
the reproach-account pattern, in which…
reproach... (usually a direct statement b…
account
An incident marked by the breaking or violating of a relation…
The process of a failing event often follows what:
Message that a failure ... event has occurred.
Response to a reproach.
failure event
An incident marked by the breaking or violating of a relation…
the reproach-account pattern, in which…
The process of a failing event often follows what:
16 terms
Chapter 10- Communication
Sojourner
Expatriate
Refugee
Asylee
lives in a country for a limited time with a specific and goa…
refers to a noncitizen worker who lives in a country for an i…
generally seeking safe haven because their country is no long…
seeking refuge in another country for political reasons
Sojourner
lives in a country for a limited time with a specific and goa…
Expatriate
refers to a noncitizen worker who lives in a country for an i…
15 terms
Communication chapter 10
Speech anxiety
Communication apprehension
Systematic desensitization
Extemporaneous delivery
Fear of speaking before an audience
The most severe form of speech anxiety; an anxiety syndrome a…
A relaxation technique designed to reduce the tenseness assoc…
A delivery style... In which the speaker carefully prepared the…
Speech anxiety
Fear of speaking before an audience
Communication apprehension
The most severe form of speech anxiety; an anxiety syndrome a…
14 terms
Communications Chapter 10 Vocab
Boundaries (p 323)
Conformity Orientation (p 319
Conversation Orientation (p 319)
Disengaged Family (p 323)
Limits that a family sets on its members' actions, such as wh…
The degree to which family communication stresses uniformity…
The degree to which families favor an open climate of discuss…
Families with too little cohesion, in which members have limi…
Boundaries (p 323)
Limits that a family sets on its members' actions, such as wh…
Conformity Orientation (p 319
The degree to which family communication stresses uniformity…
27 terms
Communications Chapter 10 vocab
leadership
formal leader
informal emergent leaders
shared leadership functions
a process whereby an individual influences a group of individ…
a person designated or elected to facilitate the group process
members who help lead the group to achieve different leadersh…
the sets of roles that group members perform to facilitate th…
leadership
a process whereby an individual influences a group of individ…
formal leader
a person designated or elected to facilitate the group process
33 terms
Communication Chapter 10
Family
Families are...
Characteristics of family:
Types of family
Network of people who share their lives over long periods of…
Network of people who:... Share their lives over long periods of…
1. Possess a strong sense of family identity... 2. Use communica…
1. Nuclear family... 2. Extended family... 3. Stepfamily... 4. Cohabit…
Family
Network of people who share their lives over long periods of…
Families are...
Network of people who:... Share their lives over long periods of…
60 terms
Chapter 10: Communication Climate
What is communication climate?
What is confirming communication?
What is disconfirming communication?
What are thee types of confirming mess…
social tone of a relationship
messages that convey 'valuing' (i.e. "You matter", "You're im…
messages that signals a lack of regard (i.e. "I don't care ab…
Recognition, acknowledgement and endorsement
What is communication climate?
social tone of a relationship
What is confirming communication?
messages that convey 'valuing' (i.e. "You matter", "You're im…
Communication Chapter 10
Supporting Material
Definitions
Examples
Stories
Anything that backs up the claims in a presentation
Remove confusion by explaining the meaning of terms that are…
Brief illustrations that back up or explain a point
Illustrate a point by describing an incident in some detail
Supporting Material
Anything that backs up the claims in a presentation
Definitions
Remove confusion by explaining the meaning of terms that are…
18 terms
Business Communications Chapter 10
Advertising
Advocacy advertising
Ethical organizational communication
External organizational communication
Involves the development and implementation of creative commu…
When organizations align themselves with important... social cau…
Governed by three covering principles: honesty, equity, and a…
Targets a varied group of external constituents (including su…
Advertising
Involves the development and implementation of creative commu…
Advocacy advertising
When organizations align themselves with important... social cau…
Intro to Communications: Chapter 10
grouphate
primary groups
secondary groups
social facilitation
the distaste and aversion that people feel toward working in…
groups that provide members with a sense of belonging and aff…
groups that meet principally to solve problems
the tendency for people to work harder and do better when oth…
grouphate
the distaste and aversion that people feel toward working in…
primary groups
groups that provide members with a sense of belonging and aff…
28 terms
Chapter 10 - Written & Electronic Communication
Letterhead
Date line
Inside Address
ATTENTION: Line
Preprinted stationary that a company uses. Contains contact i…
Positioned below the letterhead and contains the month, day,…
The name and address of the person to whom the letter is bein…
Used when a letter is addressed to a company but sent to the…
Letterhead
Preprinted stationary that a company uses. Contains contact i…
Date line
Positioned below the letterhead and contains the month, day,…
Interpersonal Communication Chapter 10
Interpersonal relationship, mutually p…
Reciprocity, receptivity, and associat…
Reciprocity
Receptivity
Characteristics of friendship relationships
The three types of friendships
equal
imbalance between giver and receiver by still satisfactory (s…
Interpersonal relationship, mutually p…
Characteristics of friendship relationships
Reciprocity, receptivity, and associat…
The three types of friendships
32 terms
Chapter 10 Communications and Networks
sending device
receiving device
network
LAN
initiates an instruction to transmit data, instructions, or i…
accepts the transmission of data, instructions, or information
a collection of computers and devices connected together via…
a network that connects computers and devices in a limited ge…
sending device
initiates an instruction to transmit data, instructions, or i…
receiving device
accepts the transmission of data, instructions, or information
Interpersonal Communication chapter 10
violations of understandings between p…
message that a failure event has occur…
response to a reproach
one's racial or ethnic group
failure events (pg 282)
reproach
account (pg 283)
in-group (pg 287)
violations of understandings between p…
failure events (pg 282)
message that a failure event has occur…
reproach
17 terms
Understanding Communications Chapter 10
Resources
Accuracy
Commitment
Diversity
more people = more resources; sometimes physical
increasing likeliness of catching mistakes; valuable as an er…
generate a higher commitment to carrying out solutions; we li…
allows us to consider issues from a different angle; approach…
Resources
more people = more resources; sometimes physical
Accuracy
increasing likeliness of catching mistakes; valuable as an er…
26 terms
Communication Matters Chapter 10
Brainstorming
Nominal group technique
Ideawriting
Stalement
allowing group members to offer any ideas they wish and crati…
calls for group members to generate their initial ideas silen…
encourages members to generate and evaluate ideas in writing…
outcome where members' opinions are so sharply divided that u…
Brainstorming
allowing group members to offer any ideas they wish and crati…
Nominal group technique
calls for group members to generate their initial ideas silen…
15 terms
Chapter 10 Communication
Ethnocentric Bias
What is Culture Shock?
Define Cross-cultural Communication
Define Intercultural Communication
Believing that the way one's own culture does things is the r…
Meeting other cultures rather then your own
Compares the communication styles and patterns of people from…
Deals with how people from these cultural/social structures s…
Ethnocentric Bias
Believing that the way one's own culture does things is the r…
What is Culture Shock?
Meeting other cultures rather then your own
Interpersonal Communication Chapter 10
Boundaries
Conformity orientation
Conversation Orientation
Expectancy violation
limits a family sets on its member's actions.
the degree to which family communication stresses uniformity…
the degree to which families favor an open climate of discuss…
instances when others don't behave as we assume they should.
Boundaries
limits a family sets on its member's actions.
Conformity orientation
the degree to which family communication stresses uniformity…
33 terms
Communications chapter 10
Failure event
Reproach
Account
Interpersonal deception theory
An incident marked by the breaking or violating of relational…
Message that a failure event has occured
Response to a reproach
An explanation of deception and detection as processes affect…
Failure event
An incident marked by the breaking or violating of relational…
Reproach
Message that a failure event has occured
35 terms
Interpersonal Communication - Chapter 10
Communication Climate
Confirming Communication
Disconfirming Communication
Impervious Response
The emotional TONE of a relationship between two or more indi…
A message that expresses caring or respect for another person.
A message that expresses a LACK of CARING or RESPECT for anot…
A DISCONFIRMING response that ignores another persons attempt…
Communication Climate
The emotional TONE of a relationship between two or more indi…
Confirming Communication
A message that expresses caring or respect for another person.
communications chapter 10
brainstorming
breakout groups
cohesiveness
conflict stage
a method for creatively generating ideas in groups by minimiz…
a strategy used when the number of members is too large for e…
what makes a person feel included in a group and want to stay…
a stage in problem solving in which members openly oppose and…
brainstorming
a method for creatively generating ideas in groups by minimiz…
breakout groups
a strategy used when the number of members is too large for e…
5 terms
Communications Chapter 10
Relationship Rules
Internal Tensions
Friends of the Heart
Friends of the Road
Unspoken understandings that regulate how people interact
Relationship stresses that grow out of people and their inter…
Who remain close regardless of distance and circumstances
Who change as we move along the road of life
Relationship Rules
Unspoken understandings that regulate how people interact
Internal Tensions
Relationship stresses that grow out of people and their inter…
17 terms
Real Communication Chapter 10
leadership
legitimate problem
coercive power
reward power
is the ability to influence others behavior and thoughts towa…
comes from individuals role or title
stems from the ability to threaten or harm others
the ability to bestow awards
leadership
is the ability to influence others behavior and thoughts towa…
legitimate problem
comes from individuals role or title
30 terms
Communications Chapter 10
leadership
leaderships as a communication process
leadership as an organizing process
leadership as a situated process
communication process that helps groups organize themselves t…
what leaders say and do- how they talk and use nonverbal comm…
leaders organize groups to perform tasks and relational funct…
effective leadership first involves examining the situation a…
leadership
communication process that helps groups organize themselves t…
leaderships as a communication process
what leaders say and do- how they talk and use nonverbal comm…
Intro to Communication Chapter 10: Small Group Communication
grouphate
primary groups
secondary groups
social facilitation
the distaste and aversion that people feel toward working in…
groups that provide members with a sense of belonging and aff…
groups that meet principally to solve problems
the tendency for people to work harder and do better when oth…
grouphate
the distaste and aversion that people feel toward working in…
primary groups
groups that provide members with a sense of belonging and aff…
Intro to Communication Chapter 10: Small Group Communication
grouphate
primary groups
secondary groups
social facilitation
the distaste and aversion that people feel toward working in…
groups that provide members with a sense of belonging and aff…
groups that meet principally to solve problems
the tendency for people to work harder and do better when oth…
grouphate
the distaste and aversion that people feel toward working in…
primary groups
groups that provide members with a sense of belonging and aff…
34 terms
Communication Chapter 10
Methods of generating ideas
Brainstorming
Nominal group technique
Ideawritting
-Brainstorming... -Nominal group technique... -Ideawriting
allowing group members to offer any ideas they wish and creat…
calls for group members to generate their initial ideas silen…
encourages members to generate and evaluate ideas in writing…
Methods of generating ideas
-Brainstorming... -Nominal group technique... -Ideawriting
Brainstorming
allowing group members to offer any ideas they wish and creat…
26 terms
Communication Matters Chapter 10
Brainstorming
Nominal group technique
Ideawriting
Stalement
*allowing group members to offer any ideas they wish and crat…
*calls for group members to generate their initial ideas sile…
*encourages members to generate and evaluate ideas in writing…
*outcome where members' opinions are so sharply divided that…
Brainstorming
*allowing group members to offer any ideas they wish and crat…
Nominal group technique
*calls for group members to generate their initial ideas sile…
Communication - Chapter 10
introduction
credibility
goodwill
purpose
4 objectives:... gain attention and interest... establish credibili…
perception of speaker's qualifications.... comprised of experien…
perception of whether speaker has audience's best interest in…
short purpose statement for what is going to follow in your s…
introduction
4 objectives:... gain attention and interest... establish credibili…
credibility
perception of speaker's qualifications.... comprised of experien…
Communication Theory: Chapter 10
acculturation
cultural adaptation
cultural assimilation
cultural integration
Changes in thoughts and behavior of an immigrant or immigrant…
The process of personal change in thoughts and behaviors rele…
An immigrant or immigrant group becoming like the settlement…
An immigrant or immigrant group combining both original and s…
acculturation
Changes in thoughts and behavior of an immigrant or immigrant…
cultural adaptation
The process of personal change in thoughts and behaviors rele…
27 terms
Communication Disorders: Chapter 10
dysphagia
deglutition
mastication
bolus
The medical term for a swallowing difficulty.
The act of normal swallowing.
Technical term for chewing.
Soft mass of food. (Solids mixed with saliva or liquids)
dysphagia
The medical term for a swallowing difficulty.
deglutition
The act of normal swallowing.
9 terms
Chapter 10: Gendered Organizational Communication
affirmative action
equal opportunity laws
glass ceiling
glass walls
collective term for policies that go beyond equal opportunity…
laws that prohibit discrimination on the basis of race, color…
an invisible barrier, made up of subtle, often unconscious pr…
a metaphor for sex segregation on the job; exist when members…
affirmative action
collective term for policies that go beyond equal opportunity…
equal opportunity laws
laws that prohibit discrimination on the basis of race, color…
10 terms
Chapter 10 Communications Vocab
intricate
suffice
degenerate
sanctuary
having many parts arranged in a complicated way; complex
to be good enough
to worsen; deteriorate
a place of safety, protection, or relief
intricate
having many parts arranged in a complicated way; complex
suffice
to be good enough
41 terms
Chapter 10 Communication Climate
Agressiveness
Ambiguous response
Argumentativeness
Certainty
Verbal attacks that demean others' self concept and inflict p…
Contains a message with more than one meaning
Presenting and defending positions on issues while attacking…
Communicators who regard their own opinions with certainty wh…
Agressiveness
Verbal attacks that demean others' self concept and inflict p…
Ambiguous response
Contains a message with more than one meaning
41 terms
Interpersonal Communications chapter 10
knowledge
Uncertainty reduction theory
passive strategies
active strategies
the theoretical principles and concepts that explain behavior…
understanding others better
observation and social comparison of members from other cultu…
engage in interactions with others to learn additional inform…
knowledge
the theoretical principles and concepts that explain behavior…
Uncertainty reduction theory
understanding others better
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