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Study sets matching "communications chapter 5"

25 terms
Chapter 5 "Nonverbal Communication"
Nonverbal Communication
Proxemics
Intimate Zone
Personal Zone
All the ways we communicate without using words. This can inc…
The study of how we use space and distance to communicate
Reserved for our significant others, family members, and clos…
Reserved for personal relationships with casual acquaintances…
Nonverbal Communication
All the ways we communicate without using words. This can inc…
Proxemics
The study of how we use space and distance to communicate
27 terms
Communications (Chapter 5)
Language
Verbal Communication
Sign
Symbols
The degree of which ones language deviates from bland, neutra…
The ways in which we use the words in a language to generate…
Something that stands for or represents a specific thing and…
An arbitrary collection of sounds or letters that in certain…
Language
The degree of which ones language deviates from bland, neutra…
Verbal Communication
The ways in which we use the words in a language to generate…
34 terms
Chapter 5- Communication
Verbal vs. Nonverbal Communication
Interpersonal Gap
Functions of Nonverbal Information (PR…
Facial Expressions
Nonverbal communication involves all the things people do in…
- Senders intentions differ from the effect of the receiver.…
1. Providing information: a persons mood and meaning are usua…
- You can tell what any person is feeling by their facial exp…
Verbal vs. Nonverbal Communication
Nonverbal communication involves all the things people do in…
Interpersonal Gap
- Senders intentions differ from the effect of the receiver.…
10 terms
Chapter 5 Professional Communication
punctuation
period
comma
dash
marks used to show the structure of sentences
used at the end of a declarative sentence
used to separate elements in a sentence
separates elements in a sentence or signals an abrupt change…
punctuation
marks used to show the structure of sentences
period
used at the end of a declarative sentence
24 terms
Chapter 5: Nonverbal Communication
Nonverbal communication
Nonverbal behavior
Nonverbal codes
Kinetics
Nonverbal behavior that has symbolic meaning.
All the nonverbal action that people perform.
Distinct, organized means of expression that consist of symbo…
nonverbal communication sent by the body, including gestures,…
Nonverbal communication
Nonverbal behavior that has symbolic meaning.
Nonverbal behavior
All the nonverbal action that people perform.
28 terms
Interpersonal Communication - Chapter 5
language
onomatopeia
denotative meaning
connotative meaning
a structured system of symbols used for communicating meaning
a word formed by imitating the sound associate with its meaning
a world's literal meaning or dictionary definition
a word's implied or secondary meaning, in addition to its lit…
language
a structured system of symbols used for communicating meaning
onomatopeia
a word formed by imitating the sound associate with its meaning
19 terms
Communications: Chapter 5
Verbal, Paralanguage, Non-verbal
Verbal
Paralanguage
Non-verbal
What are the 3 Communication Codes?
A communication code that relates to spoken and written words
A communication code that relates to vocal but non-verbal beh…
A communication code that relates to non-linguistic communica…
Verbal, Paralanguage, Non-verbal
What are the 3 Communication Codes?
Verbal
A communication code that relates to spoken and written words
37 terms
Business Communication Chapter 5
Aggressors
Blockers
Clique
Communication networks
Group members who attack other group members, denigrate group…
Group members who obstruct the accomplishment of group tasks.
Groups whose members have a personal network with an element…
Active patterns of communication within and... between groups.
Aggressors
Group members who attack other group members, denigrate group…
Blockers
Group members who obstruct the accomplishment of group tasks.
24 terms
Interpersonal Communications Chapter 5
Abstraction
Ageist language
Allness
Assertiveness
using both abstract and specific terms when describing or exp…
language that denigrates, demeans, or discriminates a person…
the illogical assumption that all can be known or said about…
a willingness to stand up for your rights but with respect fo…
Abstraction
using both abstract and specific terms when describing or exp…
Ageist language
language that denigrates, demeans, or discriminates a person…
20 terms
Chapter 5: Communication
Modulated
Prejudgments
Enunciation
Colloquialism
adjusted to a proper level
conclusions reached before having full information
pronouncing words correctly
informational language used among a particular group
Modulated
adjusted to a proper level
Prejudgments
conclusions reached before having full information
21 terms
Chapter 5 Communication Vocabulary
Communication
Sender
Receiver
Nonverbal communication
exchange of information between two or more people
person who transmits or sends a message
person who hears and interprets a message
a way of sending and receiving messages without using words
Communication
exchange of information between two or more people
Sender
person who transmits or sends a message
Interpersonal Communication Chapter5
Lying
Interpersonal Deception Theory
We lie because
3 strategies we use to LIE
An important element of language... -Eye contact, nervous laugh…
Attempts to explain the manner in which individuals deal with…
1) We need to accomplish an immediate task... 2)We need to maint…
1)FALSIFICATION: Tell an outright lie... 2)CONCEALMENT: Tell a…
Lying
An important element of language... -Eye contact, nervous laugh…
Interpersonal Deception Theory
Attempts to explain the manner in which individuals deal with…
11 terms
Communications Chapter 5
Artifacts
Nonverbal communication
Kinesics
Haptics
are personal objects we use to announce our identities and to…
includes all aspects of communication other than words.
it refers to body position and body motions, including those…
is a term for nonverbal communication involving physical touch.
Artifacts
are personal objects we use to announce our identities and to…
Nonverbal communication
includes all aspects of communication other than words.
16 terms
Communication 101 Chapter 5
7 Basics of Argument
Context for Arguments
Personal
Interpersonal
1. An argument is addressed to a specific audience at a parti…
Personal, Interpersonal and Public
We all have internal conversation in our head. Past experienc…
the relationship context within which an argument occurs impa…
7 Basics of Argument
1. An argument is addressed to a specific audience at a parti…
Context for Arguments
Personal, Interpersonal and Public
20 terms
Interpersonal Communication Chapter 5
Abstraction Ladder
Abstract Language
Behavioral Language
"But" Statement
Illustrates the movement from abstract to most specific
Vague
Refers to specific things people say or do
This word cancels the thought that precedes it
Abstraction Ladder
Illustrates the movement from abstract to most specific
Abstract Language
Vague
Communications Chapter 5
Nonverbal Communication
Immediacy
Kinesics
Haptics
All aspects of communication other than words.
Behavior that increases perceptions of closeness between comm…
Refers to body position and body motions, including those of…
The sense of touch.
Nonverbal Communication
All aspects of communication other than words.
Immediacy
Behavior that increases perceptions of closeness between comm…
32 terms
Communications Chapter 5
advising response
ambushing
analytical listening
analyzing statement
helping response in which the receiver offers suggestions abo…
a style in which the receiver listens carefully to gather inf…
listening in which the primary goal is to fully understand th…
a helping style in which the listener offers an interpretatio…
advising response
helping response in which the receiver offers suggestions abo…
ambushing
a style in which the receiver listens carefully to gather inf…
18 terms
Communication chapter 5
Bernays
Lee
FDR Fireside Chats
Media Relations
Coined with starting public relations; found out what the pub…
Well known forerunner of today's public relations practitione…
Series of 30 Evening radio broadcasts brought by Franklin Del…
Focus on establishing and maintaining good relations with the…
Bernays
Coined with starting public relations; found out what the pub…
Lee
Well known forerunner of today's public relations practitione…
30 terms
Chapter 5: Nonverbal Communication
Nonverbal Communication (NVC)
Types of Nonverbal Communication
Emotional Leakage
Self-monitoring
Deliberate and unintentional use of objects, actions sounds,…
emotional leakage and self-monitoring
nonverbal cues we are not necessarily aware of or control of…
knowing the stereotypes caste on you and acting a certain way…
Nonverbal Communication (NVC)
Deliberate and unintentional use of objects, actions sounds,…
Types of Nonverbal Communication
emotional leakage and self-monitoring
19 terms
Chapter 5 Communication
HAPTICS
DECODER
SBAR
CULTURE
the study of touching.
device that recognizes and responds to only certain codes imp…
acronym for situation, background, assessment, and recommenda…
the thoughts, communications, actions, and values of a racial…
HAPTICS
the study of touching.
DECODER
device that recognizes and responds to only certain codes imp…
26 terms
Communications Chapter 5 Vocab
personality trait
communication trait
willingness to communicate
communication apprehension
any distinguishable relatively enduring way in which one indi…
a label used to describe a person's communication behaviors
an individual's natural tendency to initiate communication wi…
fear or anxiety associated with ongoing or anticipated commun…
personality trait
any distinguishable relatively enduring way in which one indi…
communication trait
a label used to describe a person's communication behaviors
21 terms
Communication Chapter 5
Language
Verbal Communication
Sign
Symbol
A system of arbitrary signs and symbols used to communicate t…
The ways in which we use the words in a language to generate…
An image that stands for or represents something specific and…
An arbitrary collection of sounds that in certain combination…
Language
A system of arbitrary signs and symbols used to communicate t…
Verbal Communication
The ways in which we use the words in a language to generate…
41 terms
Communication Chapter 5
What is listening
Most used form of comm
Attention
Most important component of listening
The process of attending to, hearing, understanding, and reme…
Listening
Process of focusing on some stimuli
Concentration
What is listening
The process of attending to, hearing, understanding, and reme…
Most used form of comm
Listening
20 terms
Communication Chapter 5
Based on Mead's discussion of the gene…
The theorist most commonly associated…
______________ describes an inner dial…
Griffin uses the movie ________ to exp…
there is no "me" at birth, "me" is formed through continual s…
Mead
Minding
Nell
Based on Mead's discussion of the gene…
there is no "me" at birth, "me" is formed through continual s…
The theorist most commonly associated…
Mead
24 terms
Communication 100 chapter 5
Instrumental
Regulatory
Informative
Heuristic
Use of language to obtain what you need or desire
Use of language to control a regulate the behaviors of others
Use of language to communicate in formation or report fax
Use of language to acquire knowledge and understanding
Instrumental
Use of language to obtain what you need or desire
Regulatory
Use of language to control a regulate the behaviors of others
Communications Chapter 5
artifacts
chronemics
haptics
immediacy
laskdfowe
alsfhoew
...
...
artifacts
laskdfowe
chronemics
alsfhoew
13 terms
Communications Chapter 5
Magazine
Photojournalism
Halftone
Postal Act of 1879
A periodical that contains articles of lasting interest. Typi…
Use of photographs to portray the news in print
An image produced by a process in which photographs are broke…
Legislation that allowed magazines to be mailed naturally at…
Magazine
A periodical that contains articles of lasting interest. Typi…
Photojournalism
Use of photographs to portray the news in print
8 terms
Chapter 5 communication
Emblems
Kinesics
5 types of emblems
Equilibrium theory
substitutes for words
study of communication through body movements
illustrators, affect displays, regulators, adapters
Holds the intimacy and interpersonal distance vary together:…
Emblems
substitutes for words
Kinesics
study of communication through body movements
16 terms
Communication Chapter 5
Psuedio Listening
Selective Listening
Defensive Listening
Ambushers
An imitation of the real thing. Give's appearance of being at…
Respond only to the parts of a speaker.
receiver perceives comments as personal attacks.
Listen carefully, but only because they are collecting inform…
Psuedio Listening
An imitation of the real thing. Give's appearance of being at…
Selective Listening
Respond only to the parts of a speaker.
24 terms
Chapter 5: Nonverbal Communication
Nonverbal communication
Nonverbal behavior
Nonverbal codes
Kinetics
Nonverbal behavior that has symbolic meaning.
All the nonverbal action that people perform.
Distinct, organized means of expression that consist of symbo…
nonverbal communication sent by the body, including gestures,…
Nonverbal communication
Nonverbal behavior that has symbolic meaning.
Nonverbal behavior
All the nonverbal action that people perform.
21 terms
Communications Chapter 5
Nonverbal communication
Complementing
Repeating
Regulating
A behavior, symbols, attributes, or objects whether intended…
When nonverbal cues complement the verbal cues
The use of nonverbal cues to convey the same meaning as the v…
The use of nonverbal cues to control the flow of communication
Nonverbal communication
A behavior, symbols, attributes, or objects whether intended…
Complementing
When nonverbal cues complement the verbal cues
28 terms
Communication Chapter 5 Vocab
Nonverbal communication
Emoticons
Nonverbal channels
Deception
Behaviors and characteristics that convey meaning without the…
Textual representations of facial expressions
The various behavioral forms that nonverbal communication takes
The act of leading others to believe something the speaker kn…
Nonverbal communication
Behaviors and characteristics that convey meaning without the…
Emoticons
Textual representations of facial expressions
16 terms
Communication chapter 5
Nonverbal communication
Nonverbal messages
Kinesics
Gestures
All the messages we send in ways that transcend spoken or wri…
Cues we send with our body, voice, space, time, and appearanc…
Technical name for the interpretation of what and how body mo…
Movements of our hands, arms, and fingers to replace or clari…
Nonverbal communication
All the messages we send in ways that transcend spoken or wri…
Nonverbal messages
Cues we send with our body, voice, space, time, and appearanc…
27 terms
Communications Chapter 5
Listening
Hearing
Receiving
Attending
involves receiving, attending to, understanding, responding t…
the term referring to the process of sound waves entering the…
the first step in the listening process - seeing and hearing
the second step in the listening process - involves devoting…
Listening
involves receiving, attending to, understanding, responding t…
Hearing
the term referring to the process of sound waves entering the…
23 terms
Chapter 5: Communications
Culture
Worldview
Intercultural Communication
High-Context
a system of thoughts and behavior learned through communicati…
framework through which we interpret the world and the people…
communication between people from different cultures who have…
use contextual cues to interpret meaning and send subtle mess…
Culture
a system of thoughts and behavior learned through communicati…
Worldview
framework through which we interpret the world and the people…
23 terms
Communications Chapter 5
Nonverbal communication
Body language
Kinesics
Eye contact
all human interaction events that transcend spoken or written…
the intentional or unintentional movement of avoids body part…
the study of body language
using eye focus to signal attention
Nonverbal communication
all human interaction events that transcend spoken or written…
Body language
the intentional or unintentional movement of avoids body part…
23 terms
Communications Chapter 5
hearing
listening
5 elements of listening
select
The physiological process of decoding sounds.
A complex process of receiving, constructing meaning from, an…
selecting, attending, understanding, remembering, and respond…
To focus on one sound as you sort through various sounds comp…
hearing
The physiological process of decoding sounds.
listening
A complex process of receiving, constructing meaning from, an…
37 terms
Chapter 5 Nonverbal Communication
Nonverbal message
Gesture
personal space
Intimate distance
the kind of human message and responses not expressed in word.
a movement of part of the body, especially a hand or the head…
a distance ranging from 18 inches to 4 feet from a person.
a distance ranging from the point of touch to 18 inches from…
Nonverbal message
the kind of human message and responses not expressed in word.
Gesture
a movement of part of the body, especially a hand or the head…
15 terms
Interpersonal Communication Chapter 5
words
phonological rules
syntactic rules
semantic rules
arbitrary symbols that have no meaning in themselves
govern how sounds are combined from words... ex: the words champ…
govern the way symbols can be arranged... ex: Whiskey makes you…
governs the meaning of statements... ex: mens vs womens restroom…
words
arbitrary symbols that have no meaning in themselves
phonological rules
govern how sounds are combined from words... ex: the words champ…
28 terms
Communications -- Chapter 5
Instrumental
Regulatory
Informative
Heuristic
use of language to obtain what you need or desire
use of language to control or regulate the behaviors of others
use of language to communicate information or report facts
use of language to acquire knowledge and understanding
Instrumental
use of language to obtain what you need or desire
Regulatory
use of language to control or regulate the behaviors of others
10 terms
Communication Applications Chapter 5 Vocabulary
Nonverbal communication
Ambiguous
Pitch
Range
A system of symbolic behaviors that includes all forms of com…
Something that has more than one meaning
It is the highness or lowness of sound on a musical scale.
The distance between the highest and lowest pitch someone can…
Nonverbal communication
A system of symbolic behaviors that includes all forms of com…
Ambiguous
Something that has more than one meaning
15 terms
Intro to Communication Chapter 5
instrumental
regulatory
inform
heuristic
If you invite some friends to dinner, _____ function of langu…
While giving a friend direction to your home, you tell them t…
While giving directions to your home, you tell your friend to…
After you have given your friend directions to your home, you…
instrumental
If you invite some friends to dinner, _____ function of langu…
regulatory
While giving a friend direction to your home, you tell them t…
20 terms
Communications: Chapter 5
Hearing
Listening
Select
Attend
The psychological process of decoding sounds
A complex process of receiving, constructing meaning from, an…
To focus on one sound as you sort through various sounds comp…
To maintain a sustained focus on a particular message
Hearing
The psychological process of decoding sounds
Listening
A complex process of receiving, constructing meaning from, an…
22 terms
Communications Chapter 5
Abstraction ladder
Abstract language
Behavioral language
"but" statements
Works from more specific to more abstract.
is vague in nature.
Refers to specific things that people say or do.
Statements that take the form "X-but-Y"Strategy for wrapping…
Abstraction ladder
Works from more specific to more abstract.
Abstract language
is vague in nature.
19 terms
Chapter 5: Nonverbal Communication
Nonverbal Communication
Repeating
Accenting
Complementing
the elements of communication that do not involve words but n…
the function of nonverbal communication whereby the physical…
the function of nonverbal communication whereby nonverbal beh…
the function of nonverbal communication whereby nonverbal beh…
Nonverbal Communication
the elements of communication that do not involve words but n…
Repeating
the function of nonverbal communication whereby the physical…
Communication Chapter 5
nonverbal communication
nonverbal messages
kinesics
gestures
all the messages we send in ways that transcend spoken or wri…
cues we send with our body, voice, space, time and appearance…
the interpretation of what and how body motions communicate
movements of our hands, arms and fingers to replace or accomp…
nonverbal communication
all the messages we send in ways that transcend spoken or wri…
nonverbal messages
cues we send with our body, voice, space, time and appearance…
34 terms
communication chapter 5
functions of language
instrumental function
regulatory function
informative function
instrumental, regulatory, informative and heuristic, interact…
use of language to obtain what you need/desire... -Concrete and…
use of language to control or regulate the behaviors of other…
use of language to communicate information or report facts,
functions of language
instrumental, regulatory, informative and heuristic, interact…
instrumental function
use of language to obtain what you need/desire... -Concrete and…
32 terms
Communications Chapter 5
Advising response
ambushing
Analytically listening
analyzing statement
To help by offering a solution.
backstabbing. People who listen carefully to what you say and…
listening to understand the message
A helping style in which the listener offers an interpretive…
Advising response
To help by offering a solution.
ambushing
backstabbing. People who listen carefully to what you say and…
36 terms
Communications: chapter 5
Integrative Listening Model (ILM)
Listening
Listening Preparation
Receiving
Framework for listening both systematically and developmentally
Includes the processes of listening preparation, receiving, c…
All the physical, mental, and behavioral aspects that create…
Process of taking in, acquiring, or accepting
Integrative Listening Model (ILM)
Framework for listening both systematically and developmentally
Listening
Includes the processes of listening preparation, receiving, c…
11 terms
Communication - Chapter 5
Backchanneling Cues
Discriminate
Evaluate
Hear
- Cues to let the speaker know you are listening
- To mark or perceived the distinguishing or peculiar feature…
- To determine or fix the value of; to determine the signific…
- The physical sensation of sound waves bouncing off an eardrum
Backchanneling Cues
- Cues to let the speaker know you are listening
Discriminate
- To mark or perceived the distinguishing or peculiar feature…
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