deca test Flashcards
Browse 500 sets of deca test flashcards
Study sets
Diagrams
Classes
Users
Marketing
Functions of Business
Finance
Management
the action or business of promoting and selling products or se…
Production, Finance, Marketing, and Management
All activities involving money
All activities required to plan, organize, lead, and control a…
Marketing
the action or business of promoting and selling products or se…
Functions of Business
Production, Finance, Marketing, and Management
What usually results when business oper…
Which types of computer software progra…
Which companies would principally be in…
What is usually the last step in the bu…
consumers can buy quality products at competitive prices
word processing
toyota
placing the order
What usually results when business oper…
consumers can buy quality products at competitive prices
Which types of computer software progra…
word processing
What usually results when business oper…
Which types of computer software progra…
Which companies would principally be in…
What is usually the last step in the bu…
consumers can buy quality products at competitive prices
word processing
toyota
placing the order
What usually results when business oper…
consumers can buy quality products at competitive prices
Which types of computer software progra…
word processing
Discuss the nature of customer relation…
Demonstrate customer service mindset?
Reinforce service orientation through c…
Describe the use of technology in the p…
Customer relationship management involves finding customers an…
A customer-service mindset is an attitude that customer satisf…
Use customer and employee surveys to pinpoint areas for improv…
Involves finding customers and keeping them satisfied through…
Discuss the nature of customer relation…
Customer relationship management involves finding customers an…
Demonstrate customer service mindset?
A customer-service mindset is an attitude that customer satisf…
Appropriation (Tort)
Torts
Wrongful Interference (Tort)
Defamation (Tort)
Involves a business or person who uses, without permission, an…
Civil wrongdoings that cause harm or injury to another party
Predatory behavior undertaken by a business to draw either cus…
Making false, malicious statements about a person or organizat…
Appropriation (Tort)
Involves a business or person who uses, without permission, an…
Torts
Civil wrongdoings that cause harm or injury to another party
promotion
product promotion
institutional promotion
promotional mix
any activity that helps in the exposure or sale of a product
promotional method used by business to convince prospects to s…
a promotional method used to create a favorable image for a bu…
the cost effective combination of personal selling, advertisin…
promotion
any activity that helps in the exposure or sale of a product
product promotion
promotional method used by business to convince prospects to s…
Distinguish guaranteed from non-guarant…
Contrast reservations guaranteed by cre…
Contrast advanced deposits with prepaid…
Distinguish a central reservation syste…
o Guaranteed: credit card, if they give away the room they hav…
o Credit card: most popular method of payment in the business…
o Prepaid: prepay all rooms = big discount (15%), no cancel, n…
o Central reservation system: Hilton system (work directly) on…
Distinguish guaranteed from non-guarant…
o Guaranteed: credit card, if they give away the room they hav…
Contrast reservations guaranteed by cre…
o Credit card: most popular method of payment in the business…
promotion
product promotion
institutional promotion
promotional mix
any activity that helps in the exposure or sale of a product
promotional method used by business to convince prospects to s…
a promotional method used to create a favorable image for a bu…
the cost effective combination of personal selling, advertisin…
promotion
any activity that helps in the exposure or sale of a product
product promotion
promotional method used by business to convince prospects to s…
Foster positive relationships with cust…
Foster positive relationships with cust…
Foster positive relationships with cust…
Foster positive relationships with cust…
o "The customer is always right" & "Make it right" = look at i…
o Culture- company, direction employees, treat customers, see…
o Restate question to make sure you understand... o Have good eye…
o Explain the nature of customer inquiries: Inquiries can be s…
Foster positive relationships with cust…
o "The customer is always right" & "Make it right" = look at i…
Foster positive relationships with cust…
o Culture- company, direction employees, treat customers, see…
What usually results when business oper…
Which types of computer software progra…
Which companies would principally be in…
What is usually the last step in the bu…
consumers can buy quality products at competitive prices
word processing
toyota
placing the order
What usually results when business oper…
consumers can buy quality products at competitive prices
Which types of computer software progra…
word processing
Negligence
Libel
Host franchise
Piggyback franchise
Failure to take proper care in doing something
A published false statement that damages someone's reputation
A franchise in which you create a job for yourself and are a m…
One franchise operated within another business or when two bus…
Negligence
Failure to take proper care in doing something
Libel
A published false statement that damages someone's reputation
Distinguish guaranteed from non-guarant…
Contrast reservations guaranteed by cre…
Contrast advanced deposits with prepaid…
Distinguish a central reservation syste…
o Guaranteed: credit card, if they give away the room they hav…
o Credit card: most popular method of payment in the business…
o Prepaid: prepay all rooms = big discount (15%), no cancel, n…
o Central reservation system: Hilton system (work directly) on…
Distinguish guaranteed from non-guarant…
o Guaranteed: credit card, if they give away the room they hav…
Contrast reservations guaranteed by cre…
o Credit card: most popular method of payment in the business…
Economic Good
Economic Activity
Specialty Goods/Services
Industrial Goods/Services
A product or service that can command a price when sold
Actions that involve the production, distribution, and consump…
Item that is just so darn special that people are motivated to…
Machinery, manufacturing plants, materials, and other goods or…
Economic Good
A product or service that can command a price when sold
Economic Activity
Actions that involve the production, distribution, and consump…
promotion
product promotion
institutional promotion
promotional mix
any activity that helps in the exposure or sale of a product
promotional method used by business to convince prospects to s…
a promotional method used to create a favorable image for a bu…
the cost effective combination of personal selling, advertisin…
promotion
any activity that helps in the exposure or sale of a product
product promotion
promotional method used by business to convince prospects to s…
promotion
product promotion
personal selling
direct marketing
any activity that helps in the exposure or sale of a product
promotional method used by business to convince prospects to s…
customer is one on one with seller
a type of promotion that companies use to address individuals…
promotion
any activity that helps in the exposure or sale of a product
product promotion
promotional method used by business to convince prospects to s…
Prospecting and Pre Approach
Approach
Determining Needs and Wants
Feature-Benefit (Presentation)
Searching for new accounts
Physical approach to the customer
Observing, ask questions and listening are key to this step of…
Feature - Something unique about the product or service ... Bene…
Prospecting and Pre Approach
Searching for new accounts
Approach
Physical approach to the customer
promotion
product promotion
institutional promotion
promotional mix
any activity that helps in the exposure or sale of a product
promotional method used by business to convince prospects to s…
a promotional method used to create a favorable image for a bu…
the cost effective combination of personal selling, advertisin…
promotion
any activity that helps in the exposure or sale of a product
product promotion
promotional method used by business to convince prospects to s…
Marketing
Financing
Promotion
Distribution
the commercial processes involved in promoting and selling and…
the management of money and credit and banking and investments
The advertising of a new product
Where a company decides to sell their product and how they sel…
Marketing
the commercial processes involved in promoting and selling and…
Financing
the management of money and credit and banking and investments
Marketing
Functions of Business
Finance
Management
the action or business of promoting and selling products or se…
Production, Finance, Marketing, and Management
All activities involving money
All activities required to plan, organize, lead, and control a…
Marketing
the action or business of promoting and selling products or se…
Functions of Business
Production, Finance, Marketing, and Management
Accounts receivable
Assets
Beginning cash balance
Business license
All monies owed to a firm by its customers
Anything of value that a business owns
The amount of money a business has available at the beginning…
A document that grants permission to operate a business
Accounts receivable
All monies owed to a firm by its customers
Assets
Anything of value that a business owns
Economic goods and services
Economic resources
Economics and economic activities
Economic utilities created by business…
Goods are usually objects that can be directly used by the con…
Resources that are needed for goods and services. Examples are…
Economics is fundamentally the study of wants and needs and ho…
The ability of a good or service to satisfy a customer's needs…
Economic goods and services
Goods are usually objects that can be directly used by the con…
Economic resources
Resources that are needed for goods and services. Examples are…
What usually results when business oper…
Which types of computer software progra…
Which companies would principally be in…
What is usually the last step in the bu…
consumers can buy quality products at competitive prices
word processing
toyota
placing the order
What usually results when business oper…
consumers can buy quality products at competitive prices
Which types of computer software progra…
word processing