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Study sets matching "interpersonal communication"

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Study sets matching "interpersonal communication"

56 terms
Interpersonal Communications
Communication
Communication Concepts
Relational Process
Messages
the process through which people use messages to generate mea…
5 key concepts:... -process (relational)... -messages... -context... -cha…
a series of steps or actions that leads to an end
a package of information that is transported during communica…
Communication
the process through which people use messages to generate mea…
Communication Concepts
5 key concepts:... -process (relational)... -messages... -context... -cha…
12 terms
PILOT Interpersonal Communication: Interpersonal Communication
interpersonal communication ... exchange…
verbal communication ... to talk with wo…
nonverbal communication ... to use body…
tone of voice ... how a person says some…
Interpersonal communication skills are very important for fin…
Use short and easy words in your verbal communication so that…
Make sure your nonverbal communication matches your words.
Joan's tone of voice helped calm the baby.
interpersonal communication ... exchange…
Interpersonal communication skills are very important for fin…
verbal communication ... to talk with wo…
Use short and easy words in your verbal communication so that…
43 terms
Interpersonal Communications
Power (Principle)
Purposeful (Principle)
Package of Signals (Principle)
Content messages (Principle)
-Legitimate... -Referent... -Reward... -Coercive... -Expert... -Information…
-to learn... -to relate... -to influence... -to help... -to play
verbal and nonverbal behaviors reinforce or support each other
focus on the real world, external to both speaker and listener
Power (Principle)
-Legitimate... -Referent... -Reward... -Coercive... -Expert... -Information…
Purposeful (Principle)
-to learn... -to relate... -to influence... -to help... -to play
34 terms
Interpersonal Communication
The Transactional Model of Communication
Parts of the Transactional Model of Co…
Johari Window
4 Types of Noise
Sender... Receiver... Channel... Message... Feedback... Encoding... Decoding... No…
Physical... Psychological... Physiological... Semantic
The Transactional Model of Communication
Parts of the Transactional Model of Co…
Sender... Receiver... Channel... Message... Feedback... Encoding... Decoding... No…
142 terms
Interpersonal Communications
three different types of goals
self-presentation goals
relational goals
instrumental goals
self-presentation ... relational ... instrumental
(identity management) working to communicate an image of who…
working to develop, maintain, or neglect particular relations…
getting others to do us a favor or provide some kind of resou…
three different types of goals
self-presentation ... relational ... instrumental
self-presentation goals
(identity management) working to communicate an image of who…
67 terms
Interpersonal Communication
Types of Nonverbal Communication include
Powerless Speech Mannerisms
hedges
Intensifiers
1.Body Movement... 2.Touch... 3.Appearance... 4. Physical Space... 5. Phy…
Ways of speaking in order to reduce perceptions
does not add authority to a speech
I'm really glad to see you. ... I'm very hungry.
Types of Nonverbal Communication include
1.Body Movement... 2.Touch... 3.Appearance... 4. Physical Space... 5. Phy…
Powerless Speech Mannerisms
Ways of speaking in order to reduce perceptions
12 terms
Interpersonal Communications
Communication
Channel
Contexts
Culture
The process through which people use messages to generate mea…
The sensory dimension (Sound, Sight, touch, taste, or scent)…
Situations in which communication occurs
The established, coherent set of beliefs, attitudes, values,…
Communication
The process through which people use messages to generate mea…
Channel
The sensory dimension (Sound, Sight, touch, taste, or scent)…
45 terms
Interpersonal Communication
Self-Presentation Goals
Communication Models
Communication Skills
Online Communication
Are desires you have to present yourself in certain ways so o…
Linear, interactive, and transactional.
Behavioral patterns that you routinely practice in your inter…
Interaction through communication technology such as social n…
Self-Presentation Goals
Are desires you have to present yourself in certain ways so o…
Communication Models
Linear, interactive, and transactional.
26 terms
Interpersonal Communication
Perception
Cues
sub-processes of perception
horn effect
how different individuals interpret the world, "lenses"
smallest bit of sensory info; gesture, color, returned/unretu…
1. Selection 2. Organization 3. Interpretation/infering
seeing more negative qualities in an e after breakup
Perception
how different individuals interpret the world, "lenses"
Cues
smallest bit of sensory info; gesture, color, returned/unretu…
85 terms
Interpersonal Communication
Communication
Defining features of IPC
Characteristics of personal communicat…
Differences between personal and imper…
Using symbols to represent ideas so that meaning can be shared
one person's actions both affect and reflect another persons…
paying attention to the characteristics and circumstances tha…
Personal-using symbols to represent ideas in order to share m…
Communication
Using symbols to represent ideas so that meaning can be shared
Defining features of IPC
one person's actions both affect and reflect another persons…
23 terms
Interpersonal Communication
panel
forum
round table
symposium
An informal discussion of 3 or 4 members which takes place in…
A type of discussion that may follow a panel in which the aud…
A special type of discussion composed of 3-8 members and comm…
A formal discussion in which two sides present opposing point…
panel
An informal discussion of 3 or 4 members which takes place in…
forum
A type of discussion that may follow a panel in which the aud…
37 terms
Interpersonal Communication
Communication
Theory of Reciprocity
Low Context Culture
High Context Culture
The process in which we use symbols to create or construct me…
One person mirrors another person's behavior while communicat…
People see what is directly in front of them and don't take o…
Look at surroundings and take outside factors into considerat…
Communication
The process in which we use symbols to create or construct me…
Theory of Reciprocity
One person mirrors another person's behavior while communicat…
29 terms
Interpersonal Communication
When the judge directed the jury to di…
Bill and Maria are trying to decide wh…
When we are aware of how to make a pos…
Tom isn't having much success in meeti…
is irreversible
Interpersonal communication
conscious competence
Avoiding comparisons
When the judge directed the jury to di…
is irreversible
Bill and Maria are trying to decide wh…
Interpersonal communication
16 terms
Interpersonal Communication
Etiquette
Protocol
Constructive Criticism
Describe the facts, Evaluate behavior,…
Established code of behavior or courtesy
Code of behavior that is written and prescribed by an organiz…
A negative evaluation done in a way that brings about positiv…
Constructive Criticism
Etiquette
Established code of behavior or courtesy
Protocol
Code of behavior that is written and prescribed by an organiz…
93 terms
Interpersonal Communication Exam 2
Emblems
Illustrators
Regulators
Adaptors
Emblems are nonverbal signals that can generally be translate…
Illustrators are movements that complement verbal communicati…
Regulators are nonverbal messages that accompany speech to co…
Adaptors are forms of nonverbal communication that often occu…
Emblems
Emblems are nonverbal signals that can generally be translate…
Illustrators
Illustrators are movements that complement verbal communicati…
76 terms
Interpersonal Communication
I-It Communication
I-You Communicaiton
I-Thou Communication
Features of Interpersonal Communication
Communication in which one person is treated as an instrument…
Not fully engaged as unique individuals
Each person affirms the other as cherished and unique.
Selective, Systemic, Individual, Processual, Transactional, P…
I-It Communication
Communication in which one person is treated as an instrument…
I-You Communicaiton
Not fully engaged as unique individuals
16 terms
Interpersonal Communication
Interpersonal Communication
Norms
Roles
Expected Role
communication that occurs between at least two interdependent…
Guidelines that limit and direct our behavior. how to behave…
Sets of behaviors that apply to certain groups of people, don…
How you should play role, keep order
Interpersonal Communication
communication that occurs between at least two interdependent…
Norms
Guidelines that limit and direct our behavior. how to behave…
42 terms
Interpersonal Communication Midterm
Intrapersonal Communication
Interpersonal Communication
Small Group Communication
Public Speaking
1 Person... Communication that occurs within yourself, includin…
2-3 People... -Informal.... -High Degree for potential intimacy.... -…
3-13
1 to many
Intrapersonal Communication
1 Person... Communication that occurs within yourself, includin…
Interpersonal Communication
2-3 People... -Informal.... -High Degree for potential intimacy.... -…
12 terms
OLD Interpersonal Communication: Basic Interpersonal Communication Vocabulary
exchange
interpersonal communication
verbal communication
nonverbal communication
to give something to another person and receive something at…
exchange of information between two or more people
to talk with words and sounds
to use body language, but no words or sounds
exchange
to give something to another person and receive something at…
interpersonal communication
exchange of information between two or more people
23 terms
Interpersonal Communications
Blind Self-Concept
Hidden Self-Concept
Known Self-Concept
Unknown Self-Concept
Things one doesnt know about oneslef, but others can see
Things that one knows about oneself that others dont see
Things that one knows about oneself that others also see
Things one doesn't know about oneself that others also don't…
Blind Self-Concept
Things one doesnt know about oneslef, but others can see
Hidden Self-Concept
Things that one knows about oneself that others dont see
21 terms
Interpersonal Communications
debilitative emotions
emotional contagion
emotional intelligence
emotion labor
Emotions that prevent a person from functioning effectively
The process by which emotions are transferred from one person…
The ability to understand and manage one's own emotions and b…
Managing and even suppressing emotions when doing so is both…
debilitative emotions
Emotions that prevent a person from functioning effectively
emotional contagion
The process by which emotions are transferred from one person…
11 terms
Interpersonal Communication
Communication
M.A.P.
Interpersonal Communication
Sender
The transfer of meaning from one person to another
Message, audience, purpose
Happens one-on-one
Person who encodes the message
Communication
The transfer of meaning from one person to another
M.A.P.
Message, audience, purpose
22 terms
Interpersonal Communication
semantic rules
equivocation
static evaluation
abstraction
reflect the way in which users if a language assign meaning t…
consists of statements that have more than one commonly accep…
statements that contain or imply the word is lead to the mist…
vague in nature.
semantic rules
reflect the way in which users if a language assign meaning t…
equivocation
consists of statements that have more than one commonly accep…
16 terms
Interpersonal Communications
centrality of communication
evolutionary advantage
why we choose to talk to certain people
managing an impression
-people judge us by our communication ... -we accomplish almost…
we advance by communicating
proximity... appearance... utility... loneliness- desperation (talking…
we will judge a person within 12 seconds, nice person? smart…
centrality of communication
-people judge us by our communication ... -we accomplish almost…
evolutionary advantage
we advance by communicating
97 terms
Interpersonal Communications
communication apprehension
intercultural communication apprehension
intrapersonal communication
interpersonal communication
fear or anxiety pertaining to the communication process
fear or anxiety of communication with people from different c…
communication with ourselves
message transaction between 2 people creating shared meaning
communication apprehension
fear or anxiety pertaining to the communication process
intercultural communication apprehension
fear or anxiety of communication with people from different c…
10 terms
Interpersonal Communication
Proxemics
Nonverbal Immediacy
Chromenics
Sexist Language
How communication is affected by use, organization, and perce…
Non Verbal Cues such as Touch, Eye Contact, Verbal Tone, Smil…
Time and how it is spent with someone, punctuality etc
Language that unnecessarily differentiates between females an…
Proxemics
How communication is affected by use, organization, and perce…
Nonverbal Immediacy
Non Verbal Cues such as Touch, Eye Contact, Verbal Tone, Smil…
21 terms
Interpersonal Communication
Chap 1. Transactional Communication Mo…
Chap 1. Interpersonal Communication
Chap 1. Communication Competencies (Sl…
Chap 2. Self Concept and Self Esteem
A sender (the person creating the message)... encodes (puts thou…
Interpersonal communication is a transactional process involv…
Wide Range of Behaviors... Ability to Choose the Most Appropriat…
Self concept: the relatively stable set of perceptions you ho…
Chap 1. Transactional Communication Mo…
A sender (the person creating the message)... encodes (puts thou…
Chap 1. Interpersonal Communication
Interpersonal communication is a transactional process involv…
97 terms
Interpersonal Communication
Communication, as the term is used in…
An older professor who forgets what it…
When people communicate, they are ofte…
We are not communicating when we remai…
False
True
True
False
Communication, as the term is used in…
False
An older professor who forgets what it…
True
27 terms
Interpersonal Communication - Chapter 3
Autonomy face
Breadth
Competence face
Depth
The need to avoid being imposed upon by others.
The range of topics about which one person self-discloses to…
The need to be respected and viewed as competent and intellig…
The intimacy of the topics about which one person self-disclo…
Autonomy face
The need to avoid being imposed upon by others.
Breadth
The range of topics about which one person self-discloses to…
49 terms
Interpersonal Communication
Attraction Theory
Physical Attraction
Social Attraction
Task Attraction
describes why we are drawn to others
attraction to someone's physical appearance
attraction to someone's personality
attraction to someone's abilities and dependability
Attraction Theory
describes why we are drawn to others
Physical Attraction
attraction to someone's physical appearance
16 terms
Interpersonal Communication - Chapter 4
Attribution
Egocentric
Fundamental attribution error
Interpersonal perception
An explanation for an observed behavior.
A state of inability to take another person's perspective.
The tendency to attribute others' behaviors to internal rathe…
The process of making meaning from the people in our environm…
Attribution
An explanation for an observed behavior.
Egocentric
A state of inability to take another person's perspective.
28 terms
Interpersonal Communication - Chapter 2
Androgyny
Asexuality
Bisexuality
Co-cultures
A gender role characterized by a combination of masculine and…
A sexual orientation characterized by a general lack of inter…
A sexual orientation characterized by sexual interest in both…
Groups of people who share values, customs, and norms related…
Androgyny
A gender role characterized by a combination of masculine and…
Asexuality
A sexual orientation characterized by a general lack of inter…
59 terms
Interpersonal Communication
Interpersonal Communication
Interpersonal communication has four i…
Interpersonal communication has four i…
Interpersonal communication has four i…
A dynamic form of communication between two or more people in…
1. differs from other forms of communication like memos, emai…
2. most IC is transactional; both parties contribute to the m…
3. IC is primarily dyadic- involves pairs of people or dyads.11
Interpersonal Communication
A dynamic form of communication between two or more people in…
Interpersonal communication has four i…
1. differs from other forms of communication like memos, emai…
65 terms
Interpersonal Communication
SPEAKING Model
Ends
Act Sequence
Instrumentality
setting, participants, ends, act sequence, key, instrumentali…
Social Business( purpose, goal, and outcome of observation)
Order things are happening
Kind of language being used
SPEAKING Model
setting, participants, ends, act sequence, key, instrumentali…
Ends
Social Business( purpose, goal, and outcome of observation)
Interpersonal Communication
Interpersonal Communication
Social Communication
Professional Communication
Courtesy
the ability to deliver different messages to different indivi…
Occurs in your personal and your community life
Takes place on your job or is related to your coreer.
Refers to the way that you treat people.
Interpersonal Communication
the ability to deliver different messages to different indivi…
Social Communication
Occurs in your personal and your community life
12 terms
Interpersonal Communication
Identify the following as essential el…
Identify the following as factors whic…
Identify the following as language fac…
Identify the following as non-language…
A. Active listening.... B. Clarity of expression.... C. Emotional c…
A. Past experiences.... B. Mental/emotional condition.... C. Physic…
A. Profanity.... B. Derogatory language.... C. Offensive terminolog…
A. An officious and oppressive manner.... B. A disrespectful att…
Identify the following as essential el…
A. Active listening.... B. Clarity of expression.... C. Emotional c…
Identify the following as factors whic…
A. Past experiences.... B. Mental/emotional condition.... C. Physic…
56 terms
Interpersonal Communications
Communication
Communication Concepts
Relational Process
Messages
the process through which people use messages to generate mea…
5 key concepts:... -process (relational)... -messages... -context... -cha…
a series of steps or actions that leads to an end
a package of information that is transported during communica…
Communication
the process through which people use messages to generate mea…
Communication Concepts
5 key concepts:... -process (relational)... -messages... -context... -cha…
44 terms
Interpersonal Communications
nature of language
language is symbolic
Triangle of meaning
Parts of the Triangle of Meaning conne…
Language is symbolic and subjective
The actual language we use is not the object. The meaning is…
Demonstrates an indirect relationship between a word and what…
Users and word... User and thing
nature of language
Language is symbolic and subjective
language is symbolic
The actual language we use is not the object. The meaning is…
35 terms
Interpersonal Communication
Listening
Rephrasing
Probing
Positive Speaking
demonstrating concern for all aspects of the speaker's message.
leading to better understanding of the basic message in fewer…
using questions or statement to direct the speaker's attentio…
demonstrating, through words, the positive aspects of the rel…
Listening
demonstrating concern for all aspects of the speaker's message.
Rephrasing
leading to better understanding of the basic message in fewer…
71 terms
Interpersonal Communications
Interpersonal Communication is...
Survey of 1001 people over 18 showed 5…
Symmetrical Relationship is...
Punctuation is...
communication that takes place between two people who are "co…
a lack of interpersonal effectiveness was a major cause in ma…
when the two individuals mirror each other
tendency to divide communication into sequences based on stim…
Interpersonal Communication is...
communication that takes place between two people who are "co…
Survey of 1001 people over 18 showed 5…
a lack of interpersonal effectiveness was a major cause in ma…
Interpersonal Communication
communication skills
verbal communication
patience
telephone etiquette
- warm, sympathetic approach... - accurate and legible written w…
- oral: verbal message... - written: letters, memos, and emails…
- patients may be anxious or scared
- answer phone by 3rd ring... - ask if call is an emergency... - as…
communication skills
- warm, sympathetic approach... - accurate and legible written w…
verbal communication
- oral: verbal message... - written: letters, memos, and emails…
40 terms
Interpersonal Communication
interpersonal communication
multi-dimesional
irretrievable
immediate
1-on-1 communication between 2 people and the relationship th…
we interact on many different levels (face-to-face, texting)
once a message is sent, you cannot take it back
relatioship is as it is right now, but can quickly change
interpersonal communication
1-on-1 communication between 2 people and the relationship th…
multi-dimesional
we interact on many different levels (face-to-face, texting)
49 terms
Interpersonal Communication
advice
apologies
back-channeling cues
backhanded compliment
Messages that tell a person what he or she should do
an expression of regret, sorrow, for your behavior
responses a listener makes to show they are listening activel…
an insult masquerading as a compliment
advice
Messages that tell a person what he or she should do
apologies
an expression of regret, sorrow, for your behavior
27 terms
Interpersonal Communication
Dyads
Cultural level rules
Sociological level rules
Psychological level rules
Two people
the most general; they apply to all members of a particular c…
tied to group membership and are used when people belong to a…
made up by partners in long-standing relationships.
Dyads
Two people
Cultural level rules
the most general; they apply to all members of a particular c…
57 terms
Interpersonal Communication
The self
our many selves
self concept definition
self concept
the self is an ever-changing system of perspectives that is f…
material... spiritual/ perceived/ private... social/ presenting/ pu…
relatively stable set of perceptions we hold of ourselves at…
subjective... flexible... resistant
The self
the self is an ever-changing system of perspectives that is f…
our many selves
material... spiritual/ perceived/ private... social/ presenting/ pu…
38 terms
Interpersonal Communication
Reasons why we communicate?
Transactional Model of Comm
Communication Principles
Communication Misconceptions
(1) Physical Needs... (2) Identity Needs... (3) social Needs... (4) pr…
Sending and receiving of messages in an ongoing, irreversible…
(1) Comm is transactional... (2) Content and Relational dimensio…
* Comm will not solve all our problems ... * Not all communicati…
Reasons why we communicate?
(1) Physical Needs... (2) Identity Needs... (3) social Needs... (4) pr…
Transactional Model of Comm
Sending and receiving of messages in an ongoing, irreversible…
32 terms
Chapter 1: Interpersonal Communication
channel
co-culture
communication
communication competence
medium through which message passes
sub-categories in society that create communities ie. age, oc…
transactional process involving participants who occupy diffe…
relational and situational components
channel
medium through which message passes
co-culture
sub-categories in society that create communities ie. age, oc…
49 terms
Interpersonal Communication
looking glass self
self awareness
self concept
self disclosure\disclosure
Sociologist Charles Horton Cooley's idea that we define our s…
the ability to view yourself as a unique person distinct from…
The answer to: who am I? your overall idea of who you are bas…
Revealing private information about yourself to others... the cl…
looking glass self
Sociologist Charles Horton Cooley's idea that we define our s…
self awareness
the ability to view yourself as a unique person distinct from…
12 terms
Interpersonal Communication
acquaintance
collaborate
compromise
empathy
someone a person has met but does not know well enough to con…
to work together
a solution to a conflict in which everyone agrees to give in…
the ability to share the feelings of others
acquaintance
someone a person has met but does not know well enough to con…
collaborate
to work together
14 terms
Interpersonal Communication
Interpersonal Communication
The Abstract Nature of Language
Cognitive Conservatism
Pragmatic Rules(Practical)
communication between 2 or more people.
...
The tendency to seek & attend to information that conforms to…
Regulative Rules- Regulate what you can & can't say, when, wh…
Interpersonal Communication
communication between 2 or more people.
The Abstract Nature of Language
...
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