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Study sets matching "management ch 15"

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Study sets matching "management ch 15"

18 terms
Management Chapter 15
accounting records
outsourcing
data processing center
point-of-sale terminal
organized summaries of a business's financial activities
hiring an outside firm to perform specialized tasks
an outsourcing firm that uses computers to analyze and organi…
cash registers that are connected to computers
accounting records
organized summaries of a business's financial activities
outsourcing
hiring an outside firm to perform specialized tasks
37 terms
Management Chapter 15
communication
perception
perceptual filters
selective perception
the process of transmitting information from one person or pl…
the process by which individuals attend to, organize, interpr…
the personality-,psychology,-or experience,- based difference…
the tendency to notice and accept objects and information con…
communication
the process of transmitting information from one person or pl…
perception
the process by which individuals attend to, organize, interpr…
18 terms
Chapter 15 Management
Deparmentalization
Autority
Unity of Command
Span of Control
Efficiencies gained from putting specialist together
Giving orders and expecting them to be obeyed
The idea that a subordinate should have only one superior to…
The number of subordinates a manager control
Deparmentalization
Efficiencies gained from putting specialist together
Autority
Giving orders and expecting them to be obeyed
34 terms
Business Management - Chapter 15
Marketing Intermediaries
Channel of Distribution
Agents and Brokers
Wholesaler
Organizations that assist in moving goods and services from p…
A whole set of marketing intermediaries, such as agents, brok…
Marketing intermediaries who bring buyers and sellers togethe…
A marketing intermediary that sells products to other organiz…
Marketing Intermediaries
Organizations that assist in moving goods and services from p…
Channel of Distribution
A whole set of marketing intermediaries, such as agents, brok…
23 terms
Management Chapter 15
Command group
Division of labor
Formal group
Friendship group
A group composed of subordinates who report to the same super…
Splitting the work to be performed into particular tasks and…
A group that managers establish to achieve organizational goa…
An informal group composed of employees who enjoy one another…
Command group
A group composed of subordinates who report to the same super…
Division of labor
Splitting the work to be performed into particular tasks and…
62 terms
management chapter 15
behavior
organizational behavior (OB)
focus of organizational behavior (OB)
employee productivity
the actions of people
study of actions of people at work
employee productivity, organizational citizenship behavior, w…
performance measure of efficiency and effectiveness
behavior
the actions of people
organizational behavior (OB)
study of actions of people at work
53 terms
Chapter 15 Management
__________ communication consists of m…
The three rules of an effective speech…
___________ is when a sender transmits…
Identify the disadvantages brought abo…
Nonverbal
tell them what you're going to say
Communication process
-Loss of security... -Too many emails... -Lack of privacy... -Cell-pho…
__________ communication consists of m…
Nonverbal
The three rules of an effective speech…
tell them what you're going to say
49 terms
Management chapter 15 terms
Value
Total product offer
Product line
Product mix
Good quality at a fair price. When consumers calculate the ..…
Everything that consumers evaluate when deciding whether to b…
A group of products that are physically similar or are intend…
The combination of product lines offered by an organization
Value
Good quality at a fair price. When consumers calculate the ..…
Total product offer
Everything that consumers evaluate when deciding whether to b…
17 terms
Management Chapter 15
Operations Management
Transformation Process
Manufacturing Organiazations
Service Organizations
study and application of the transformation process
process that converts resources into finished goods or services
organizations that produce physical goods
organizations that produce nonphysical products in the for of…
Operations Management
study and application of the transformation process
Transformation Process
process that converts resources into finished goods or services
24 terms
Chapter 15 - Management
The​ design, operations, and control o…
Managers must focus on improving produ…
My Local Market buys bulk quantities o…
An output of an accounting firm might…
Operations
human resources
transformation
a report of the quarterly audit of an​ organization's account…
The​ design, operations, and control o…
Operations
Managers must focus on improving produ…
human resources
29 terms
Management Chapter 15
decision making
6 steps of rational decision making pr…
rational design making: theory of rati…
rational design making: expected utility
-The process of identifying issues and making choices from al…
1. a problem or opportunity is defined... 2. objectives and goal…
-The theory that individuals make decisions based on a ration…
-When confronted with a choice, people try to make the best p…
decision making
-The process of identifying issues and making choices from al…
6 steps of rational decision making pr…
1. a problem or opportunity is defined... 2. objectives and goal…
39 terms
Management Chapter 15 Terms
leadership
emotional intelligence
self awareness
self-control
an influence relationship between leaders and followers who s…
a set of abilities that enable individuals to recognize and u…
the ability to recognize and understand your moods, emotions,…
the ability to regulate and redirect one's impulses, moods, a…
leadership
an influence relationship between leaders and followers who s…
emotional intelligence
a set of abilities that enable individuals to recognize and u…
40 terms
Management Chapter 15
active listening
communication
crowdsourcing
decoding
The process of actively decoding and interpreting verbal mess…
The transfer of information and understanding from one person…
Obtaining services, ideas, or content by soliciting contribut…
Interpreting and trying to make sense of the message.
active listening
The process of actively decoding and interpreting verbal mess…
communication
The transfer of information and understanding from one person…
10 terms
Chapter 15 Management Terms
Behavior
Organizational Behavior
Employee Productivity
Absenteeism
The actions of people.
The study of the actions of people at work.
A performance measure of both efficiency and effectiveness.
The failure to show up for work.
Behavior
The actions of people.
Organizational Behavior
The study of the actions of people at work.
21 terms
Management - Chapter 15
organizational structure
work specialization
departmentalization
the chain of command
how job tasks are formally divided, grouped, and coordinated
the degree to which tasks in an organization are subdivided i…
the basis by which jobs are grouped together
the unbroken line of authority that extends form the top of t…
organizational structure
how job tasks are formally divided, grouped, and coordinated
work specialization
the degree to which tasks in an organization are subdivided i…
20 terms
Management chapter 15
operations management
transformation process
manufacturing organizations
service organizations
the study and application of the transformation process
the process that converts resources into finished goods and s…
organizations that produce physical goods
organizations that produce nonphysical products in the form o…
operations management
the study and application of the transformation process
transformation process
the process that converts resources into finished goods and s…
13 terms
Chapter 15 Meal Management
Meal Management
Convenience Foods
National Brand
House Brand
Using resources of skills, money, and time to put together nu…
A product that requires minimal preparation
A product that is advertised nationwide
A brand that is sold by a particular store or chain of stores
Meal Management
Using resources of skills, money, and time to put together nu…
Convenience Foods
A product that requires minimal preparation
24 terms
Daft Management: Chapter 15
Motivation
Intrinsic reward
Extrinsic reward
Simple Model of Motivation
The arousal, direction, and persistence of behavior
The satisfaction received in the process of performing an act…
A reward given by another person
Need, Behavior, Rewards
Motivation
The arousal, direction, and persistence of behavior
Intrinsic reward
The satisfaction received in the process of performing an act…
44 terms
Management Chapter 15
Communication
Sender
Message
Receiver
transfer of information and understanding from one person to…
person wanting to share information
information
person for whom the message is intended
Communication
transfer of information and understanding from one person to…
Sender
person wanting to share information
47 terms
Chapter 15 (Management)
Nordstrom
Organizational Culture (15.2)
Why does it matter? (15.2)
Levels of Organizational Culture (15.2)
Awesome customer service
refers to a system of shared assumptions, values, and beliefs…
Unique cultures provide a competitive advantage... Relationship…
Assumptions... 1. reflect beliefs about human nature and reality…
Nordstrom
Awesome customer service
Organizational Culture (15.2)
refers to a system of shared assumptions, values, and beliefs…
37 terms
Management Chapter 15
Organizational Structure
6 elements of Organizational Structure
Work specialization
Work Specialization Pro's
Defines how job tasks are formally divided, grouped and coord…
1)work specialization... 2)Departmenatlization... 3)chain of comman…
"division of labor" to describe the degree to which activites…
Efficiency and productivity
Organizational Structure
Defines how job tasks are formally divided, grouped and coord…
6 elements of Organizational Structure
1)work specialization... 2)Departmenatlization... 3)chain of comman…
54 terms
Management Chapter 15
Organizational Behavior
Focus of Organizational Behavior
Goals of Organizational Behavior
Attitudes
- The study of the actions of people at work ... - Addresses iss…
Individual Behavior- attitudes, personality, perception, lear…
- Explain, Predict, and Influence behavior
Evaluate statements concerning objects, people, or events
Organizational Behavior
- The study of the actions of people at work ... - Addresses iss…
Focus of Organizational Behavior
Individual Behavior- attitudes, personality, perception, lear…
48 terms
Principles of Management Chapter 15
Communication
Perception
Perceptual Filters
Selective Perception
The process of transmitting information from one person or pl…
The process by which individuals attend to, organize, interpr…
The personality-psychology, or experience-based differences t…
The tendency to notice and accept objects and information con…
Communication
The process of transmitting information from one person or pl…
Perception
The process by which individuals attend to, organize, interpr…
11 terms
Management Chapter 15
force field analysis
leading coalition
organizational development (OD)
T-group
uses the concept of equilibrium, a condition that occurs when…
a group of supporters who are favorably inclined toward chang…
approach to organizational change that has a strong behaviora…
a group participating in organizational development sessions…
force field analysis
uses the concept of equilibrium, a condition that occurs when…
leading coalition
a group of supporters who are favorably inclined toward chang…
10 terms
Management Chapter 15
Command Group
Task Force
Self-Managed Work Team
Virtual Team
A group composed of subordinates who report to the same super…
A committee of managers or non managerial employees from vari…
A group of employees who supervise their own activities and m…
A team whose members are rarely or never meet face-to-face bu…
Command Group
A group composed of subordinates who report to the same super…
Task Force
A committee of managers or non managerial employees from vari…
12 terms
Chapter 15 Human Resource Management
Human Resources Management
Job Description
Compensation
Recruitment
The process of finding, selecting, training, and evaluating e…
Detailed outline of the duties, qualifications and conditions…
How much the job pays and the benefits offered.
Actively looking for qualified people to fill a job.
Human Resources Management
The process of finding, selecting, training, and evaluating e…
Job Description
Detailed outline of the duties, qualifications and conditions…
36 terms
Management chapter 15
Leadership Overview
Leadership
Level 5 Leadership
Humility
Occurs among people, involves the use of influence, and is us…
The ability to influence people toward the attainment of goals
When a leader goes from "good" to "great" ... Personal Humility…
Unpretentious and Modest
Leadership Overview
Occurs among people, involves the use of influence, and is us…
Leadership
The ability to influence people toward the attainment of goals
20 terms
Management chapter 15
operations management
transformation process
manufacturing organizations
service organizations
the study and application of the transformation process
the process that converts resources into finished goods and s…
organizations that produce physical goods
organizations that produce nonphysical products in the form o…
operations management
the study and application of the transformation process
transformation process
the process that converts resources into finished goods and s…
22 terms
Management Chapter 15
Communication
Sender
Receiver
Effective Communication
interpersonal process of sending and receiving symbols with m…
encodes the message into meaningful symbol
decodes the message and interprets its meaning
when the receiver fully understands the senders intended mess…
Communication
interpersonal process of sending and receiving symbols with m…
Sender
encodes the message into meaningful symbol
24 terms
Chapter 15 Management
Psychological contract 15
Fundamental attribution error 15
Stereotype 15
Halo Effect 15
is the set of individual expectations about the employment re…
overestimates internal factors and underestimates external fa…
occurs when attributes commonly associated with a group are a…
occurs when one attribute is used to develop an overall impre…
Psychological contract 15
is the set of individual expectations about the employment re…
Fundamental attribution error 15
overestimates internal factors and underestimates external fa…
35 terms
Management Chapter 15
Marketing Intermediaries
Channel of Distribution
Agents and Brokers
Wholesaler
organizations that assist in moving goods and services from b…
a group of marketing intermediaries that join together to tra…
intermediaries who bring buyers and sellers together and assi…
an intermediary that sells products to other organizations su…
Marketing Intermediaries
organizations that assist in moving goods and services from b…
Channel of Distribution
a group of marketing intermediaries that join together to tra…
25 terms
Management Chapter 15
Decision Making
Theory of Rational Choice
Bounded Rationality
Satisfying
The process of identifying issues and making choices from alt…
The theory that individuals make decisions based on a rationa…
A set of boundaries that tend to complicate the rational deci…
The act of choosing a solution that is good enough
Decision Making
The process of identifying issues and making choices from alt…
Theory of Rational Choice
The theory that individuals make decisions based on a rationa…
53 terms
Chapter 15: Inventory management
MADt of exponential
Tracking signal
Forecast: exponential
error of forecast
[alpha x error] + [{1-alpha} x MAD of last year]
CFE divided by MAD. Or the cumulative error divided by that y…
[alpha times demand] + [1-alpha]times last years demand... or…
this is the demand minus the forecast
MADt of exponential
[alpha x error] + [{1-alpha} x MAD of last year]
Tracking signal
CFE divided by MAD. Or the cumulative error divided by that y…
46 terms
Management 2010 Chapter 15
Communication
efficient communicator
effective communicator
sender
the transfer of information and understanding from one person…
can transmit their message accurately in the least time
the intended message is accurately understood by the other pe…
the person wanting to share info
Communication
the transfer of information and understanding from one person…
efficient communicator
can transmit their message accurately in the least time
25 terms
Management Chapter 15
Group
Team
Synergy
Formal Group
Two + people interacting with each other to accomplish certai…
Group whose members work intensely with one another to achiev…
Performance gains that result when individuals and department…
A group that managers establish to achieve organizational goals
Group
Two + people interacting with each other to accomplish certai…
Team
Group whose members work intensely with one another to achiev…
Management Chapter 15
Factors Determining Individual Perform…
Traditional Approach to Motivation
The Human Relations Approach to Motiva…
Content Perspectives on Motivation
1) Motivation: The desire to do the job. ... 2) Ability: The cap…
Advocates incentive pay systems. Too narrow and fails to cons…
Emphasizes the role of Social Processes and Employee Involvem…
Approaches to motivation that address the question: What fact…
Factors Determining Individual Perform…
1) Motivation: The desire to do the job. ... 2) Ability: The cap…
Traditional Approach to Motivation
Advocates incentive pay systems. Too narrow and fails to cons…
58 terms
Management Chapter 15
Efficient communicators
Effective communicators
Amount of time in an average day a man…
Feedback
Transmit their messages accurately in the least amount of time
Make their intended message accurately understood by the othe…
81%
The receiver's response to the sender's message
Efficient communicators
Transmit their messages accurately in the least amount of time
Effective communicators
Make their intended message accurately understood by the othe…
19 terms
Chapter 15 Managing Information
association or affinity patterns
authentication
authorization
Moore's law
when two or more database elements tend to occur together in…
making sure potential users are who they claim to be
granting authenticated users approved access to data, softwar…
the prediction that about every 2 years, computer processing…
association or affinity patterns
when two or more database elements tend to occur together in…
authentication
making sure potential users are who they claim to be
85 terms
Management Chapter 15
Communication
What percent of a manager's day is spe…
What skills are considered the most im…
Efficient communicator
The transfer of information and understanding from one person…
81%
communication
You can transmit information fast, but the message maybe uncl…
Communication
The transfer of information and understanding from one person…
What percent of a manager's day is spe…
81%
13 terms
chapter 15 management
consumer
consumerism
enlightement
materialism
a person who uses products and services in a commercial economy
a term donating (1) a movement to promote the rights and powe…
a wave of new, challenging ideas based on human reason and sc…
an emphasis on material objects or money that displaces spiri…
consumer
a person who uses products and services in a commercial economy
consumerism
a term donating (1) a movement to promote the rights and powe…
8 terms
Management chapter 15
SAR
Red teaming
Futuristic's
Environmental scanning
Suspicious activity report. Contains information documented b…
An independent peer review of abilities, vulnerabilities and…
The science of using data from the past to forecast alternati…
Identifying the factors that are likely to "drive" the enviro…
SAR
Suspicious activity report. Contains information documented b…
Red teaming
An independent peer review of abilities, vulnerabilities and…
25 terms
Management Chapter 15
Adjustment Heuristic
Administrative Model
Ambiguity
Appropriateness Framework
The rule of thumb that contends that individuals make estimat…
A model of decision making that acknowledges that managers ma…
Situations that are characterized by uncertainty and risk and…
The process of making decisions based on societal norms or ex…
Adjustment Heuristic
The rule of thumb that contends that individuals make estimat…
Administrative Model
A model of decision making that acknowledges that managers ma…
28 terms
Management Chapter 15
The steps of the basic perception proc…
In the model of the communication proc…
The three formal communication channel…
In the __________ type of grapevine co…
Attention, organization, interpretation, and retention
Feedback to sender
downward, horizontal, and upward
gossip chain
The steps of the basic perception proc…
Attention, organization, interpretation, and retention
In the model of the communication proc…
Feedback to sender
23 terms
Chapter 15 - Managing Communication
Communication is the Manager's Job
Communication:
Channel Richness
Communication Channels (Picture)
Managers have to be able to assimilate necessary information…
The process by which information is exchanged and understood…
The amount of information that can be transmitted during comm…
Communication is the Manager's Job
Managers have to be able to assimilate necessary information…
Communication:
The process by which information is exchanged and understood…
28 terms
Management Chapter 15
Formal Group
Informal Group
Top Management Team
Research and Development Team
A group that managers establish to achieve organizational goals
A group that managers or nonmanagerial employees form to help…
A group composed of the CEO, the president, and the heads of…
A team whose members have the expertise and experience needed…
Formal Group
A group that managers establish to achieve organizational goals
Informal Group
A group that managers or nonmanagerial employees form to help…
13 terms
Management (Chapter 15) Personality
Employee perception
Psychological Contract
Employee contributions
Employer inducement
Perception is the process through which people receive, organ…
A set of expectations held by an individual about what will b…
Serving needs of the organization ... - Effort, time, loyalty, c…
Serving needs of the individual ... - Pay, training, opportunity…
Employee perception
Perception is the process through which people receive, organ…
Psychological Contract
A set of expectations held by an individual about what will b…
10 terms
Principles of Management: Chapter 15
Behavior
Organizational Behavior
Employee Productivity
Absenteeism
The actions of people
The study of the actions of people at work
A performance measure of both efficiency and effectiveness
The failure to show up for work
Behavior
The actions of people
Organizational Behavior
The study of the actions of people at work
32 terms
Management Chapter 15
Leadership
Humility
Servent Leader
Authentic Leadership
the ability to influence people toward the attainment of orga…
being unpretentious and modest rather than arrogant and pride…
transcends self-interest to serve others, the organization, a…
individuals who know and understand themselves, who espouse a…
Leadership
the ability to influence people toward the attainment of orga…
Humility
being unpretentious and modest rather than arrogant and pride…
58 terms
Management Chapter 15
Communication
Sender
Receiver
Encoding
the transfer of information and understanding from one person…
person wanting to share information-called a message
person for whom the message is intended
translating a message into understandable symbols or language
Communication
the transfer of information and understanding from one person…
Sender
person wanting to share information-called a message
37 terms
Business Management Chapter 15
Communication
Perception
Perceptual filters
Selective perception
the process of transmitting information from one person or pl…
the process by which individuals attend to, organize, interpr…
the personality-, psychology-, or experience-based difference…
the tendency to notice and accept objects and information con…
Communication
the process of transmitting information from one person or pl…
Perception
the process by which individuals attend to, organize, interpr…
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