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Study sets matching "mos 2181"

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Study sets matching "mos 2181"

114 terms
MOS 2181 final exam
What are the three stages of socializa…
What is the goal of socialization?
Describe phase 1 of LMX
Describe phase 2 of LMX
Anticipatory socialization, encounter and role management.
To have an employee with buy-in, or to have person fit. (pers…
Phase one is when the member joins the team and the leader ev…
Phase two is the role making phase where you start to change…
What are the three stages of socializa…
Anticipatory socialization, encounter and role management.
What is the goal of socialization?
To have an employee with buy-in, or to have person fit. (pers…
43 terms
Chapter 15 (MOS 2181)
Organizational culture
Observable artifacts
Symbols
Physical structures
the shared social knowledge within an organization regarding…
aspects of an organization's culture that employees and outsi…
the images an organization uses, which generally convey messa…
the organization's buildings and internal office designs
Organizational culture
the shared social knowledge within an organization regarding…
Observable artifacts
aspects of an organization's culture that employees and outsi…
40 terms
Chapter 9 (MOS 2181)
Learning
Decision making
Expertise
Explicit knowledge
a relatively permanent change in an employee's knowledge or s…
the process of generating and choosing from a set of alternat…
the knowledge and skills that distinguish experts form novices
knowledge that is easily communicated and available to everyo…
Learning
a relatively permanent change in an employee's knowledge or s…
Decision making
the process of generating and choosing from a set of alternat…
49 terms
Chapter 11 (MOS 2181)
Team
Work team
Management team
Parallel team
two or more people who work interdependently over some time p…
relatively permanent teams in which members work together to…
relatively permanent team that participates in managerial-lev…
teams composed of members from various jobs within the organi…
Team
two or more people who work interdependently over some time p…
Work team
relatively permanent teams in which members work together to…
30 terms
Chapter 10 (MOS 2181)
Communication
The communication process
Face-to-face communication
Verbal communication
the process by which information and meaning is transferred f…
information --> sender --> encoding --> message --> decoding…
the exchange of information and meaning when one or more indi…
a form of communication in which messages are sent and receiv…
Communication
the process by which information and meaning is transferred f…
The communication process
information --> sender --> encoding --> message --> decoding…
33 terms
MOS 2181- Chapter 2
Job Performance
financial
task performance, citizenship behaviou…
Task performance
employee behaviours that contribute either positively or nega…
Job performance is often measured in their _______ results
What are the three categories that are relevant to good job p…
employee behaviours that are directly involved in the transfo…
Job Performance
employee behaviours that contribute either positively or nega…
financial
Job performance is often measured in their _______ results
23 terms
Chapter 14 (MOS 2181)
Organizational structure
Organizational chart
Work specialization
Chain of command
formally dictates how jobs and tasks are divided and coordina…
a drawing that represents every job in the organization and t…
the degree to which tasks in an organization are divided into…
specifies who reports to whom; signifies formal authority rel…
Organizational structure
formally dictates how jobs and tasks are divided and coordina…
Organizational chart
a drawing that represents every job in the organization and t…
63 terms
Mos 2181 - Chapter 11
Team
Work team
Management team
Parallel team
two or more people who work interdependently over some time p…
relatively permanent teams in which members work together to…
relatively permanent team that participates in managerial-lev…
teams composed of members from various jobs within the organi…
Team
two or more people who work interdependently over some time p…
Work team
relatively permanent teams in which members work together to…
30 terms
Chapter 13 (MOS 2181)
Leadership
Leader-member exchange theory
Role taking
Role making
the use of power and influence to direct the activities of fo…
a theory describing how leader-member relationships develop o…
the phase in a leader-follower relationship when a leader pro…
the phase in a leader-follower relationship when a follower v…
Leadership
the use of power and influence to direct the activities of fo…
Leader-member exchange theory
a theory describing how leader-member relationships develop o…
34 terms
Chapter 12 (MOS 2181)
Power
Legitimate power
Reward power
Coercive power
the ability to influence the behavior of others and resist un…
a form of organizational power based on authority or position
a form of organizational power based on the control of resour…
a form of organizational power based on the ability to hand o…
Power
the ability to influence the behavior of others and resist un…
Legitimate power
a form of organizational power based on authority or position
27 terms
MOS 2181-Chapter 8
vulnerable, positive
justice, judge
ethics, moral
trust
Trust is the willingness to be ________ to an authority on th…
_____ reflects the perceived fairness of an authorities decis…
_____ reflects the degree to which the behaviours of an autho…
_____ can be disposition-based
vulnerable, positive
Trust is the willingness to be ________ to an authority on th…
justice, judge
_____ reflects the perceived fairness of an authorities decis…
47 terms
MOS 2181-Chapter 3
Organizational Commitment
Withdrawal behaviour
affective commitment
Continuance commitment... Ex: being worri…
an employees desire to remain a member of an organization... (al…
employees actions that are intended to avoid work situations…
desire to remain a member of an organization due to a feeling…
desire to remain a member of an organization due to awareness…
Organizational Commitment
an employees desire to remain a member of an organization... (al…
Withdrawal behaviour
employees actions that are intended to avoid work situations…
17 terms
MOS 2181- Chapter 1
organizational behaviour (OB)
HR management
-F Taylor... -Max Weber
human relations movement
field of study devoted to understanding, explaining and ultim…
application of OB principles and theories in a organization
-The father of scientific management... -Most famous for bureauc…
Field study that recognizes the psychological attributes of i…
organizational behaviour (OB)
field of study devoted to understanding, explaining and ultim…
HR management
application of OB principles and theories in a organization
40 terms
MOS 2181-Chapter 4
Personality
Traits
Cultural Values
Ability
the structures and propensities inside a person that explain…
recurring regularities in people's responses to their environ…
shared believes about desirable modes of conduct in a given c…
relatively stable capacities of people for performing a parti…
Personality
the structures and propensities inside a person that explain…
Traits
recurring regularities in people's responses to their environ…
44 terms
MOS 2181- Chapter 11
team
work, management, parallel, project an…
parallel teams
project teams
two or more people working interdependently to accomplish com…
List the five types of teams?
_____ ____are composed of members from various jobs who provi…
_____ ___teams formed to take one-time tasks, most of which t…
team
two or more people working interdependently to accomplish com…
work, management, parallel, project an…
List the five types of teams?
31 terms
MOS 2181-Chapter 6
quite or extremely
Stress
Stressors
Strains
Canadian workers feel that heir jobs are "_____" or "______"…
psychological response to demands that possess certain stakes…
demands that cause stress
negative consequences of the stress response
quite or extremely
Canadian workers feel that heir jobs are "_____" or "______"…
Stress
psychological response to demands that possess certain stakes…
27 terms
MOS 2181- Chapter 14
organizational structure ... EX: Cheeseca…
organizational chart
organizational structure
work specialization
formally dictates how jobs and tasks are divided and coordina…
a drawing that represents every job in the organization and t…
Work specialization, chain of command, span of control, centr…
the degree to which tasks in an organization are divided into…
organizational structure ... EX: Cheeseca…
formally dictates how jobs and tasks are divided and coordina…
organizational chart
a drawing that represents every job in the organization and t…
28 terms
MOS 2181-Chapter 10
Communication
the communication process
Face to face communication
written or oral
the process by which information and meaning is transferred f…
Sender (Information) → Encoding → Message → Decoding → Receiv…
the exchange of information and meaning when people are physi…
face2face communication can be _____ or ______, managers tend…
Communication
the process by which information and meaning is transferred f…
the communication process
Sender (Information) → Encoding → Message → Decoding → Receiv…
27 terms
MOS 2181- Chapter 7
motivation
forces
engaged
expectancy theory
a set of energetic forces that determine the direction, inten…
Motivation is not just one thing, rather a set of _____
employees who are _______ completely invest themselves and th…
______ _____ describes the cognitive process that employees g…
motivation
a set of energetic forces that determine the direction, inten…
forces
Motivation is not just one thing, rather a set of _____
25 terms
MOS 2181- Chapter 15
organizational culture
organization's culture
observable artifacts (outside skin lay…
observable artifacts
the shared social knowledge within an organization regarding…
Observable artifacts, espoused values and basic underlying as…
aspects of an organization's culture that employees and outsi…
Symbols, physical structures, language, stories, rituals and…
organizational culture
the shared social knowledge within an organization regarding…
organization's culture
Observable artifacts, espoused values and basic underlying as…
40 terms
MOS 2181- Chapter 12
power
organizational power
legitimate power
reward power
the ability to influence the behaviour of others and resist u…
Legitimate power, reward power, coercive power are examples o…
form of organizational power based on authority or position (…
form of organizational power based on the control of resource…
power
the ability to influence the behaviour of others and resist u…
organizational power
Legitimate power, reward power, coercive power are examples o…
36 terms
MOS 2181-Chapter 9
learning
decision making
expertise (in knowledge and skills)
explicit and tacit knowledge
a relatively permanent change in an employee's knowledge or s…
Learning has a significant impact on _______ _____
Why do some employees learn to make better decisions better t…
List the two types of knowledge that employees can gain ?
learning
a relatively permanent change in an employee's knowledge or s…
decision making
Learning has a significant impact on _______ _____
32 terms
MOS 2181- Chapter 13
leadership
leader-member exchange theory
Role making and role taking processes
no generalizable profile
the use of power and influence to direct the activities of fo…
how leader-member relationships develop over time on a dyadic…
high quality exchange and low quality exchanged, are the two…
After centuries of research, it has been determined that ther…
leadership
the use of power and influence to direct the activities of fo…
leader-member exchange theory
how leader-member relationships develop over time on a dyadic…
28 terms
MOS 2181-Chapter 5
Job Satisfaction
Value-percept theory
calculating dissatisfaction
Pay satisfaction
pleasurable emotional state resulting from one's job, how som…
argues that job satisfaction depends on whether the employee…
((V)want - ((V)have) x ((V)importance)
-employees feelings about the compensation for their jobs... -
Job Satisfaction
pleasurable emotional state resulting from one's job, how som…
Value-percept theory
argues that job satisfaction depends on whether the employee…
177 terms
MOS 2181 Midterm #1
Organizational Behaviour
Human resource management
Strategic management
Robbins definition:
a field of study devoted to understanding, explaining, and ul…
field of study that focuses on the application of OB theories…
field of study devoted to exploring the product choices and i…
a field of study that investigates the impact that individual…
Organizational Behaviour
a field of study devoted to understanding, explaining, and ul…
Human resource management
field of study that focuses on the application of OB theories…
20 terms
Mos 2181 Chapter 5
Job Satisfaction
Values
Value-Perception Theory
Pay Satisfaction
A pleasurable emotional state resulting from the appraisal of…
Things that people consciously or unconsciously want to seek…
A theory that argues that job satisfaction depends on whether…
Employees' feelings about the compensation for their job
Job Satisfaction
A pleasurable emotional state resulting from the appraisal of…
Values
Things that people consciously or unconsciously want to seek…
33 terms
Mos 2181 Chapter 15
Organizational Culture
Observable Artifacts
Symbols
Physical Structures
The shared social knowledge within an organization regarding…
Aspects of an Organization's culture that employees and outsi…
The images an organization uses, which generally convey messa…
The organization's building and internal office designs
Organizational Culture
The shared social knowledge within an organization regarding…
Observable Artifacts
Aspects of an Organization's culture that employees and outsi…
30 terms
Mos 2181 Chapter 3
Organizational Commitment
Withdrawal behaviour
Affective commitment
Continuance Commitment
An employee's desire to remain a member of an organization
Employee actions that are intended to avoid work situations
An employee's desire to remain a member of an organization du…
An employee's desire to remain a member of an organization du…
Organizational Commitment
An employee's desire to remain a member of an organization
Withdrawal behaviour
Employee actions that are intended to avoid work situations
31 terms
MOS 2181 Chapter 10
Communication
Face to Face Communication
Verbal Communication
Non-Verbal Communication
The process by which information and meaning is transferred f…
The exchange of information and meaning when one or more indi…
A form of communication in which messages are sent and receiv…
Any form of information exchange that doesn't involve spoken…
Communication
The process by which information and meaning is transferred f…
Face to Face Communication
The exchange of information and meaning when one or more indi…
59 terms
MOS 2181 Chapter 11
Team
Work Teams
Management Teams
Parallel Team
Two or more people who work interdependently over some time p…
Relatively permanent team in which members work together to p…
Relatively permanent team that participates in managerial-lev…
Teams composed of members from various jobs within the organi…
Team
Two or more people who work interdependently over some time p…
Work Teams
Relatively permanent team in which members work together to p…
274 terms
MOS 2181 Midterm
What is Organizational Behaviour?
What is Human Resource Management?
What is the difference between Organiz…
What is Strategic Management?
a field of study devoted to understanding, explaining, and ul…
takes the theories and principles studied in OB and explores…
OB might explore the relationship between learning and job pe…
focuses on the product choices and industry characteristics t…
What is Organizational Behaviour?
a field of study devoted to understanding, explaining, and ul…
What is Human Resource Management?
takes the theories and principles studied in OB and explores…
14 terms
mos 2181 ch.1
organizational behaviour
HR management... strategic management
scientific management
bureaucracy
...
...
...
...
organizational behaviour
...
HR management... strategic management
...
14 terms
Mos 2181 Chapter 1
Organizational Behaviour
Human Resources Management
Strategic Management
Scientific Management
a field of study devoted to the understanding, explaining and…
a field of study that focuses on the applications of OB theor…
a field of study devoted to exploring the product choices and…
Using scientific methods to design optimal and efficient work…
Organizational Behaviour
a field of study devoted to the understanding, explaining and…
Human Resources Management
a field of study that focuses on the applications of OB theor…
27 terms
MOS 2181 Chapter 7
Group
Formal Work Groups
Informal Groups
Punctuated Equilibrium model
Two or more people interacting interdependently to achieve a…
Groups that are established by organizations to facilitate th…
Groups that emerge naturally in response to the common intere…
A model of group development that describes how groups with d…
Group
Two or more people interacting interdependently to achieve a…
Formal Work Groups
Groups that are established by organizations to facilitate th…
33 terms
Mos 2181 Chapter 2
Job Performance
Task Performance
Routine Task Performance
Adaptive task performance
Employee behaviours that contribute either positively or nega…
Employee behaviours that are directly involved in the transfo…
Well-known or habitual responses by employees to predictable…
Thoughtful responses by an employee to unique or unusual task…
Job Performance
Employee behaviours that contribute either positively or nega…
Task Performance
Employee behaviours that are directly involved in the transfo…
38 terms
Mos 2181 Chapter 12
Power
Legitimate power
Reward Power
Coercive power
The ability to influence the behaviour of others and resist u…
A form of organizational power based on authority or position
A form of organizational power based on the control of resour…
A form of organizational power based on the ability to hand o…
Power
The ability to influence the behaviour of others and resist u…
Legitimate power
A form of organizational power based on authority or position
39 terms
Mos 2181 Chapter 11
Team
Work Teams
Management Teams
Parallel teams
Two ore more people who work interdependently over some time…
Relatively permanent teams in which members work together to…
Relatively permanent team that participates in the managerial…
Teams composed of members from various jobs within the organi…
Team
Two ore more people who work interdependently over some time…
Work Teams
Relatively permanent teams in which members work together to…
30 terms
Mos 2181 Chapter 10
Communication
Face-to-Face Communication
Verbal Communication
Non-verbal communication
The process by which information and meaning is transferred f…
The exchange of information and meaning when one or more indi…
A form of communication in which messages are sent and receiv…
Any form of information exchange that doesn't involve spoken…
Communication
The process by which information and meaning is transferred f…
Face-to-Face Communication
The exchange of information and meaning when one or more indi…
46 terms
Mos 2181 Chapter 9
Learning
Decision Making
Expertise
Explicit Knowldge
A relatively permanent change in an employee's knowledge or s…
The process of generating and choosing from a set of alternat…
The knowledge and skills that distinguish experts from novices
Knowledge that is easily communicated and available to everyone
Learning
A relatively permanent change in an employee's knowledge or s…
Decision Making
The process of generating and choosing from a set of alternat…
22 terms
Mos 2181 Chapter 14
Organizational Structure
Organizational chart
Work Specialization
Chain of Command
Formally Dictates how jobs and tasks are divided and coordina…
A drawing that represents every job in the organizational and…
The degree to which tasks in an organization are divided into…
Specifies who reports to whom; signifies formal authority of…
Organizational Structure
Formally Dictates how jobs and tasks are divided and coordina…
Organizational chart
A drawing that represents every job in the organizational and…
31 terms
Mos 2181 Chapter 13
Leadership
leader-member exchange theory
Role Taking
Role Making
The use of power and influence to direct the activities of fo…
A theory describing how leader-member relationships develop o…
The phase in a leader-follow relationship when a leader provi…
The phase in a leader-follower relationship when a follower v…
Leadership
The use of power and influence to direct the activities of fo…
leader-member exchange theory
A theory describing how leader-member relationships develop o…
47 terms
Mos 2181 Key Terms
bureaucracy
casual inference
correlation
history
A large, complex organization of appointed officials.
a pattern of inference that suggests that one factor brings a…
A relationship between two variables in which a change in one…
The study of past events
bureaucracy
A large, complex organization of appointed officials.
casual inference
a pattern of inference that suggests that one factor brings a…
40 terms
Mos 2181 Chapter 4
Personality
Traits
Cultural Values
Ability
The structures and propensities inside a person that explain…
Recurring trends in people's responses to their enviroment
Shared beliefs about desirable end states or modes of conduct…
Relatively stable capabilities of people for performing a par…
Personality
The structures and propensities inside a person that explain…
Traits
Recurring trends in people's responses to their enviroment
86 terms
Mos 2181 Midterm 1
Organizational Behaviour
Human Resource Management
Strategic Management
Scientific Management
A field of study devoted to understanding, explaining and ult…
Field of study that focuses on the applications of OB and the…
Field of study devoted to exploring the product choices and i…
Created by Frederick Winslow Taylor- used scientific methods…
Organizational Behaviour
A field of study devoted to understanding, explaining and ult…
Human Resource Management
Field of study that focuses on the applications of OB and the…
43 terms
Mos 2181 Final
Learning Oriented
Performance Oriented
Rational Decision Making Model
Task-Related
Seeks knowledge for the purpose of learning something new.
Motivated by level of performance, winning, incentives, failu…
A systematic process of defining problems, evaluating alterna…
Contribute to the organization and completion of group tasks;…
Learning Oriented
Seeks knowledge for the purpose of learning something new.
Performance Oriented
Motivated by level of performance, winning, incentives, failu…
14 terms
MOS 2181 Quiz #2
Intuitive (System 1)
Reflective (System 2)
check for self interested biases
check for affect heuristic
impressions, associations, feelings, intentions, and preparat…
thinking is slow, effortful, and deliberate. (writing an exam)
is there any reason to suspect the team making the recommenda…
has the team fallen in love with its proposal
Intuitive (System 1)
impressions, associations, feelings, intentions, and preparat…
Reflective (System 2)
thinking is slow, effortful, and deliberate. (writing an exam)
34 terms
MOS 2181 Chapter 7 (Motivation)
Motivation?
Engagement?
Expectancy Theory?
Expectancy?
A set of energetic forces that determine the direction, inten…
A widely used term in contemporary workplaces that has differ…
A theory that describes the cognitive process employees go th…
The belief that exerting a high level of effort will result i…
Motivation?
A set of energetic forces that determine the direction, inten…
Engagement?
A widely used term in contemporary workplaces that has differ…
23 terms
Mos2181 Chapter 7
Motivation
Engagement
Expectancy theory
Expectancy
A set of energetic forces that determine the direction, inten…
A widely used term in contemporary workplaces that has differ…
A theory that describes the cognitive process employees go th…
The belief that exerting high level of effort will result in…
Motivation
A set of energetic forces that determine the direction, inten…
Engagement
A widely used term in contemporary workplaces that has differ…
40 terms
Mos2181 Chapter 6
Stress
Stressors
Strains
Transactional theory of stress
The psychological response to demands when there is something…
Demands that cause the stress response
Negative Consequences of stress response
A theory that explains how stressful demands are perceived an…
Stress
The psychological response to demands when there is something…
Stressors
Demands that cause the stress response
48 terms
MOS 2181 Chapter 6 (Stress)
Stress?
Stressors?
Strains?
Transactional Theory of Stress?
Psychological response to demands when there is something at…
Demands that cause the stress response.
Negative consequences of the stress response.
A theory that explains how stressful demands are perceived an…
Stress?
Psychological response to demands when there is something at…
Stressors?
Demands that cause the stress response.
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