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Study sets matching "operations management"

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Study sets matching "operations management"

70 terms
Operations Management
1. Operations managers are responsible…
2. Often, the collective success or fa…
3. Companies are either producing good…
4. Operations, marketing, and finance…
FALSE Operation managers are not responsible for promoting go…
TRUE A nation is often only as competitive as its companies.
FALSE Most systems involve a blend of goods and services.
FALSE Operations, marketing and finance are naturally depende…
1. Operations managers are responsible…
FALSE Operation managers are not responsible for promoting go…
2. Often, the collective success or fa…
TRUE A nation is often only as competitive as its companies.
15 terms
Operations Management
Batch Production
Cell Production
Flow production
Job Production
The production of a similar or identical good in batches with…
A firm uses production teams to make part or all of a specifi…
The manufacturing of identical goods in large numbers on a co…
Producing a single one-off product or service to meet the ind…
Batch Production
The production of a similar or identical good in batches with…
Cell Production
A firm uses production teams to make part or all of a specifi…
23 terms
Operations Management
Operations
Transformation
Value adding
Cost leadership
refers to the business processes that involve transformation…
is the conversion of inputs (resources) into outputs... (goods a…
is the creation of extra or added value as inputs are transfo…
involves aiming to have the lowest costs or to be the most pr…
Operations
refers to the business processes that involve transformation…
Transformation
is the conversion of inputs (resources) into outputs... (goods a…
108 terms
Operations Management
SIPOC
Operations Management Definition
Three necessary internal functions to…
Supply Chain
Supplier... Input... Process... Output... Customer
Arranging and deploying resources in order to product product…
Marketing... Operations... Finance/Accounting
Network of organizations that supply goods and services. Coll…
SIPOC
Supplier... Input... Process... Output... Customer
Operations Management Definition
Arranging and deploying resources in order to product product…
Operations Management
PRODUCTIVITY
buffer inventory level
lean production
kaizen
OUTPUT MEASURED AGAINST THE INPUTS USED TO CREATE IT
inventory held to deal with uncertainty in customer demand an…
a trerm for those techniques used by businesses to cut down o…
japanese term meaning "continuos"
PRODUCTIVITY
OUTPUT MEASURED AGAINST THE INPUTS USED TO CREATE IT
buffer inventory level
inventory held to deal with uncertainty in customer demand an…
14 terms
Operations Management Chapter 2
Competitiveness
Strategies
Mission
Mission Statement
How effectively an organization meets the wants and needs of…
Plans for achieving organizational goals.
The reason for the existence of an organization.
States the purpose of an organization.
Competitiveness
How effectively an organization meets the wants and needs of…
Strategies
Plans for achieving organizational goals.
165 terms
Operations Management
What is the basic functions of managem…
What are the functions of management?
What is the difference between policie…
What is SWOT analysis?
Planning
plan, organize, direct, control and evaluate
Policies are guidelines that define the scope of permissible…
used in strategic planning; analysis of Strengths, Weaknesses…
What is the basic functions of managem…
Planning
What are the functions of management?
plan, organize, direct, control and evaluate
28 terms
Operations Management
Process
External customers
Internal Customers
Nested process
Any activity or group of activities that takes one or more in…
A customer who is either an end user or an intermediary (such…
One or more other employees who rely on inputs from earlier p…
The concept of a process within a process.
Process
Any activity or group of activities that takes one or more in…
External customers
A customer who is either an end user or an intermediary (such…
25 terms
Operations Management Chapter 7
Job Design
Ergonomics
Specialization
Job Enlargement
The act of specifying the content and methods of jobs.
Incorporation of human factors in the design of the workplace.
Work that concentrates on some aspect of a product or service.
Giving a worker a larger portion of the total task, by horizo…
Job Design
The act of specifying the content and methods of jobs.
Ergonomics
Incorporation of human factors in the design of the workplace.
70 terms
Operations Management
1. Operations managers are responsible…
2. Often, the collective success or fa…
3. Companies are either producing good…
4. Operations, marketing, and finance…
FALSE Operation managers are not responsible for promoting go…
TRUE A nation is often only as competitive as its companies.
FALSE Most systems involve a blend of goods and services.
FALSE Operations, marketing and finance are naturally depende…
1. Operations managers are responsible…
FALSE Operation managers are not responsible for promoting go…
2. Often, the collective success or fa…
TRUE A nation is often only as competitive as its companies.
10 terms
Operations Management
Deming Management
PDCA Cycle for Quality Improvement
Total Quality Management (TQM)
4 components of TQM
proposed ideas for making organizations more responsive, more…
Plan, Do, Check, Act... Plan desired and important changes base…
a comprehensive approach- led by top management and supported…
1. Make continuous improvement a priority... 2. Get every employ…
Deming Management
proposed ideas for making organizations more responsive, more…
PDCA Cycle for Quality Improvement
Plan, Do, Check, Act... Plan desired and important changes base…
66 terms
Operations Management
The goal of value analysis is to find…
When considering re-use issues for a g…
Incorporating design for disassembly (…
Designing for recycling helps facilita…
I. Reducing the cost of parts and materials ... B. II. Improving…
A. Ethical impact B. Reliability C. Durability D. Design for…
Re-use
Compliance with regulatory environments
The goal of value analysis is to find…
I. Reducing the cost of parts and materials ... B. II. Improving…
When considering re-use issues for a g…
A. Ethical impact B. Reliability C. Durability D. Design for…
37 terms
Operations Management Chapter 9
Quality Control
Quality Assurance
3 determinants of quality and their de…
Lean manufacturing point of view
is monitoring, testing, and correcting quality problems after…
is providing confidence in a products quality by preventing d…
Product design... Intention of designers to include or exclude f…
figure out defects as early as possible
Quality Control
is monitoring, testing, and correcting quality problems after…
Quality Assurance
is providing confidence in a products quality by preventing d…
31 terms
Operations Management Chapter 3
Forecast
Judgmental Forecasts
Time-Series Forecasts
Associative Model
A statement about the future value of a variable of interest.
Forecasts that use subjective inputs such as opinions from co…
Forecasts that project patterns identified in recent time-ser…
Forecasting technique that uses explanatory variables to pred…
Forecast
A statement about the future value of a variable of interest.
Judgmental Forecasts
Forecasts that use subjective inputs such as opinions from co…
16 terms
OPERATIONS MANAGEMENT
Job Shop
Batch
Repititive/Assembly
Continuous
-customized goods or services... -able to handle a wide variety…
-semi standard goods or services... -flexibility... DISADVANTAGE: m…
-standardized goods or services... -low unit cost... -high volume e…
-highly standardized goods or services... -very efficient very h…
Job Shop
-customized goods or services... -able to handle a wide variety…
Batch
-semi standard goods or services... -flexibility... DISADVANTAGE: m…
20 terms
OPERATIONS MANAGEMENT
3 ELEMENTS OF TQM
4 BASIC QUALITY TOOLS
Flow Chart
Histogram
1. Continous Improvement... 2. Competitive Benchmarking... 3. Emplo…
1. Flow Chart... 2. Histogram... 3. Scatter Diagram... 4. Control Char…
-a diagram in the steps of a process... -recording/organizing da…
-a chart that shows an empirical frequency distribution
3 ELEMENTS OF TQM
1. Continous Improvement... 2. Competitive Benchmarking... 3. Emplo…
4 BASIC QUALITY TOOLS
1. Flow Chart... 2. Histogram... 3. Scatter Diagram... 4. Control Char…
13 terms
Operations Management
IPL
EEUMA
AM: Step 1
AM: Step 2
Independent protection layer
Engineering Equipment and Materials Users Association
Alarm Philosophy
Benchmark
IPL
Independent protection layer
EEUMA
Engineering Equipment and Materials Users Association
Operations Management
...you make the same thing over and ov…
...make a set number of items. Then us…
...one off make. Customized item, eg s…
...easier to customize.
Flow/Mass production....
Batch production...
Job production...
Job production advantages....
...you make the same thing over and ov…
Flow/Mass production....
...make a set number of items. Then us…
Batch production...
19 terms
Operations Management
Production Process
Job Production
Batch Production
Efficiency
Combining Resoures (Buildings & Land), (Machinery & Equipment…
One off products made that meet the customers needs exactly.
A group of similar products produced at the same time, then a…
Using a minimum amount of resources to produce the product/se…
Production Process
Combining Resoures (Buildings & Land), (Machinery & Equipment…
Job Production
One off products made that meet the customers needs exactly.
24 terms
Operations Management
Inputs
Transformations
Outputs
Productivity
Resources used in the production process.
The processes required to convert inputs into outputs.
The final services or products that are delivered or provided…
This measures the amount of output compared to the amount of…
Inputs
Resources used in the production process.
Transformations
The processes required to convert inputs into outputs.
58 terms
Chapter 1 - Operations Management
Operations Management
Process
Operation
Supply Chain
Systematic design, direction, and control of processes that t…
Any activity or group of activities that takes one or more in…
A group of resources performing all or part of one or more pr…
An interrelated series of processes within and across firms t…
Operations Management
Systematic design, direction, and control of processes that t…
Process
Any activity or group of activities that takes one or more in…
18 terms
Operations Management Chapter 1
Operation Management
Value-Added
Model
System
The management of systems or processes that create good and/o…
The difference between the cost of inputs and the value or pr…
An abstraction of reality: a simplified representation of som…
A set of interrelated parts that must work together.
Operation Management
The management of systems or processes that create good and/o…
Value-Added
The difference between the cost of inputs and the value or pr…
8 terms
Operations management
on-spec
throughput
lead-time
bandwidth
zgodne z wymaganiami
przerób/przepustowość
time spent between the customer placing an order and receivin…
maksymalna przepustowość
on-spec
zgodne z wymaganiami
throughput
przerób/przepustowość
11 terms
Operations Management
Goods
Services
Operations Management
Supply Chain
Physical items produced by business organizations
Activities that provide some combinations of time, location,…
A specialized area in management that converts or transforms…
all the activities associated with the flow and transformatio…
Goods
Physical items produced by business organizations
Services
Activities that provide some combinations of time, location,…
101 terms
Operations Management
Operations Management
Supply Chain
Products
Service
The management of processes or systems that create goods or p…
Sequences of businesses and activities involved in producing…
-Physical items produced or used by a business such as materi…
-Activities which provide some form of time, location, form o…
Operations Management
The management of processes or systems that create goods or p…
Supply Chain
Sequences of businesses and activities involved in producing…
93 terms
Operations and Management
Types of Cancer Registries
What can be included in a Hospital Reg…
What can be included in a Central Canc…
Specialty Registries examples
Hospital/institution, central, and specialtty
Hospital, Networ, Free-standing, Military, and Veterans Admin…
Population based regiestries such as state, provinvial or nat…
CBTRUS, Colon CFR, and Gilda Radner Familial Ovarian Cancer R…
Types of Cancer Registries
Hospital/institution, central, and specialtty
What can be included in a Hospital Reg…
Hospital, Networ, Free-standing, Military, and Veterans Admin…
87 terms
Operations Management
Capital intensive
Ecological footprint
Ecological sustainability
Economic sustainability
The manufacturing or provision of a product relies heavily on…
The impact of resource consumption and production on the natu…
The capacity of the natural environment to meet the needs of…
the development that meets the economic needs of the present…
Capital intensive
The manufacturing or provision of a product relies heavily on…
Ecological footprint
The impact of resource consumption and production on the natu…
26 terms
Operations Management
Inputs
Processes
Outputs
Cost leadership
human, material and capital resources that are used to produc…
activities that take inputs to produce goods and services.
the goods and services that result from the production activi…
A cost strategy where a business sets out to provide customer…
Inputs
human, material and capital resources that are used to produc…
Processes
activities that take inputs to produce goods and services.
OPERATIONS MANAGEMENT
to maintain inventory
to be (in)sufficient
to allow competitors to do something
a cost per unit produced
поддерживать запасы материально-технических средств
быть (не)достаточным
позволить конкурентам сделать что-либо
издержки на единицу произведенной продукции
to maintain inventory
поддерживать запасы материально-технических средств
to be (in)sufficient
быть (не)достаточным
46 terms
Operations management
Reduce the costs
Increase the revenue
Reduce the amount of capital investment
Provide the impetus for new innovation
Being more efficient with less waste
Increase sales through superior-quality products and service
Better use of machines, facilities or equipment
Developing new products and services
Reduce the costs
Being more efficient with less waste
Increase the revenue
Increase sales through superior-quality products and service
10 terms
Operations management
Customer service
Customer service includes
Customer service from staff
Premises
Is meeting the customers needs and desires as fully as possible
Quality reliability ands safety of goods sold, excellent pre…
Friendly, pleasant, smart, helpful, know the product. Good ma…
Accessible to all, reasonable changes to help disabled people…
Customer service
Is meeting the customers needs and desires as fully as possible
Customer service includes
Quality reliability ands safety of goods sold, excellent pre…
12 terms
Operations Management
Computer aided design
Purchasing
materials requirement planning
resource planning
The use of computers in the design of products
The function in a firm that searches for high quality materia…
A computer-based operations management system that uses sales…
An industry term for the broad set of activities that helps a…
Computer aided design
The use of computers in the design of products
Purchasing
The function in a firm that searches for high quality materia…
93 terms
Operations and Management
Types of Cancer Registries
What can be included in a Hospital Reg…
What can be included in a Central Canc…
Specialty Registries examples
Hospital/institution, central, and specialtty
Hospital, Networ, Free-standing, Military, and Veterans Admin…
Population based regiestries such as state, provinvial or nat…
CBTRUS, Colon CFR, and Gilda Radner Familial Ovarian Cancer R…
Types of Cancer Registries
Hospital/institution, central, and specialtty
What can be included in a Hospital Reg…
Hospital, Networ, Free-standing, Military, and Veterans Admin…
91 terms
Operations management
What is an operation?
What is an MPO?
What is a CPO?
What is an IPO?
A transformation process which changes inputs into outputs wh…
Material processing operation
Customer processing operation
Information processing operation
What is an operation?
A transformation process which changes inputs into outputs wh…
What is an MPO?
Material processing operation
26 terms
Operations Management
Independent demand
Dependent demand
Time Series Analysis
Exponential Smoothing
demand for final products, can not be derived from higher lev…
components of products derived from independent demand. Deman…
past data used to predict future demand
time series where each increment of past demand data is decre…
Independent demand
demand for final products, can not be derived from higher lev…
Dependent demand
components of products derived from independent demand. Deman…
98 terms
Operations Management
Operations Management
Process
Operation
Inputs
The systematic design, direction, and control of processes th…
Any activity or group of activities that takes one or more in…
a group of resources performing all or part of one or more pr…
Combination of human resources, capital, materials, services,…
Operations Management
The systematic design, direction, and control of processes th…
Process
Any activity or group of activities that takes one or more in…
50 terms
Operations Management
manager
management
five functions of management
planning
the person responsible for planning, organizing, staffing, im…
the process of achieving goals by establishing operating proc…
planning, organizing, staffing, implementing, and controlling
analyzing information, setting goals, and making decisions ab…
manager
the person responsible for planning, organizing, staffing, im…
management
the process of achieving goals by establishing operating proc…
16 terms
Operations Management
Production
Operations Management
Marketing
Production/operations
Creation of goods and services
The set of activities that create value in terms of goods and…
Generates demand
Creates the product
Production
Creation of goods and services
Operations Management
The set of activities that create value in terms of goods and…
40 terms
Operations Management
transformed materials
transforming resources
4 V's
influences on operations
materials... information... customers
human resources... facilities
volume... variety... variation... visibility
globalisation... technology... quality expectations... cost-based comp…
transformed materials
materials... information... customers
transforming resources
human resources... facilities
52 terms
Operations Management
OM Definition
What can you not sustain business with…
3 major functions in any company
OM is...
the process of designing and managing products or services. D…
Creating value
finance, marketing, operations
efficiently managing a product or service by adding value
OM Definition
the process of designing and managing products or services. D…
What can you not sustain business with…
Creating value
15 terms
Operation Management
Productivity
Production
Efficiency
Is the quantity of goods produced by a worker in a given amou…
Is the creation of goods and services to satisfy human wants.…
Means using resources as well as possible. It means using lab…
Productivity
Is the quantity of goods produced by a worker in a given amou…
Production
Is the creation of goods and services to satisfy human wants.…
9 terms
Operations Management
Operations Management
Operations Manager
Operations System
Inputs
The management of resources to achieve efficient output of go…
Aims to maximise the levels of productivity and quality throu…
A series of procedures and processes an organisation undertak…
Anything required/needed to make a product
Operations Management
The management of resources to achieve efficient output of go…
Operations Manager
Aims to maximise the levels of productivity and quality throu…
14 terms
Operations & Management
cancer registry
How many different types of registries…
The general types of caner registries:
Hospital registry
a system to collect and analyze defined reportable malignanci…
3
hospital, central, and specific purpose
collects info about all cancer patients in a particular insti…
cancer registry
a system to collect and analyze defined reportable malignanci…
How many different types of registries…
3
61 terms
Operations Management
Operations Management
Process
Operation
Productivity
The systematic design, direction, and control of processes th…
Any activity or group of activities that takes inputs and tra…
A group of resources performing all or part of one or more pr…
The value of the pipits divided by the value of the inputs (c…
Operations Management
The systematic design, direction, and control of processes th…
Process
Any activity or group of activities that takes inputs and tra…
28 terms
Operations Management
job production
batch production
flow production
mass production
producing a one-off item specially designed for customer
producing a limited number of identical products - each item…
items in a continually moving process - line production
large quantities of a standardised product
job production
producing a one-off item specially designed for customer
batch production
producing a limited number of identical products - each item…
14 terms
Operations Management
Responsibilities of decisions made by OM
4 steps of Decision Analysis
Expected Value
Minimax Regret
planning and execution of delivering CPV
Define the problem, Measure & Analyze, Decide, Verify (how su…
a predicted value of a variable, calculated as the sum of all…
difference between the payoff from the best decision and all…
Responsibilities of decisions made by OM
planning and execution of delivering CPV
4 steps of Decision Analysis
Define the problem, Measure & Analyze, Decide, Verify (how su…
72 terms
operations management
Operations
Operations Management
Why is operations management that impo…
individual vs. total cost considerations
All processes and activities that occur when transforming dat…
Area of management which is concerned with overseeing, design…
Highly important as efficient/good operations management can…
Back in the days, every single costs was considered as one si…
Operations
All processes and activities that occur when transforming dat…
Operations Management
Area of management which is concerned with overseeing, design…
33 terms
Operations Management
Operations management
Operations manager
Tangibles
Intangibles
Consists of all the activities in which managers engage in to…
One who engages in all the activities which will produce a go…
Goods, which can be touched
Services, which cannot be touched
Operations management
Consists of all the activities in which managers engage in to…
Operations manager
One who engages in all the activities which will produce a go…
12 terms
Operations Management
Computer aided design
Purchasing
Materials requirement planning
Resource planning
캐드 - 컴퓨터와 대화를 하면서 설계도를 만드는 시스템.... The use of computers in the d…
(특히 기업의) 구매 (행위)... The function in a firm that searches for hig…
자재소요계획서... A computer-based operations management system that us…
자원계획 - 프로젝트 제약 사항 내에서 프로젝트 자원을 가장 효과적으로 활용하기 위해, 프로젝트 계획을 조정하…
Computer aided design
캐드 - 컴퓨터와 대화를 하면서 설계도를 만드는 시스템.... The use of computers in the d…
Purchasing
(특히 기업의) 구매 (행위)... The function in a firm that searches for hig…
96 terms
Operations Management
customer utility
consumption utility
price
inconvenience
a measure of the customer preference of a product or service…
a measurement of how much you like a service, ignoring the ef…
the total cost of owning a product or receiving the service (…
the reduction in utility that results from the effort of obta…
customer utility
a measure of the customer preference of a product or service…
consumption utility
a measurement of how much you like a service, ignoring the ef…
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