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Study sets matching "quiz therapeutic communication"

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Study sets matching "quiz therapeutic communication"

25 terms
Therapeutic Communication & Non Therapeutic
"What are you thinking about?"
"I'll sit with you for awhile."
"I think you should leave him."
"Everything will be just fine."
Giving a broad opening
Offering oneself
Giving Advise
False Reassurance
"What are you thinking about?"
Giving a broad opening
"I'll sit with you for awhile."
Offering oneself
34 terms
Therapeutic Communication
Which therapeutic communication techni…
Which therapeutic communication techni…
Which therapeutic communication techni…
The nurse is interviewing a newly admi…
ANS: D... The nurse is using the therapeutic communication techn…
ANS: A... The nurse is using the therapeutic communication techn…
ANS: C... The nurse is using the therapeutic communication techn…
ANS: C... The nurse's statement, "Yes, I see. Go on." is an exam…
Which therapeutic communication techni…
ANS: D... The nurse is using the therapeutic communication techn…
Which therapeutic communication techni…
ANS: A... The nurse is using the therapeutic communication techn…
12 terms
Therapeutic Communication
A nurse is implementing therapeutic co…
Which of the following statements is a…
A nurse is caring for an older adult c…
A nurse is caring for a client who has…
A. use of silence
C. "Tell me about your relationship with your wife."
A. "This must be a difficult time for you."
C. "It seems as though you're expressing feelings of hopeless…
A nurse is implementing therapeutic co…
A. use of silence
Which of the following statements is a…
C. "Tell me about your relationship with your wife."
52 terms
Therapeutic Communication
Age, gender, body weight, height, ethn…
Refer the patient to someone who can b…
Verbal Communication
Non-Verbal Communication
What components make up the biopsychosocial self?
What should a nurse do if he/she realizes that their own pers…
___________ includes the underlying emotions, context and con…
__________ includes gestures, expressions, and body language.
Age, gender, body weight, height, ethn…
What components make up the biopsychosocial self?
Refer the patient to someone who can b…
What should a nurse do if he/she realizes that their own pers…
25 terms
Therapeutic Communication & Non Therapeutic
"What are you thinking about?"
"I'll sit with you for awhile."
"I think you should leave him."
"Everything will be just fine."
Giving a broad opening
Offering oneself
Giving Advise
False Reassurance
"What are you thinking about?"
Giving a broad opening
"I'll sit with you for awhile."
Offering oneself
21 terms
Therapeutic communications
1.5 to 4 feet
4 to 12 feet
12 to 25 feet
Regression
Distance apart for personal communications
Distance for social conversation
Distance for a public setting
Behaving in ways that are characteristic of an earlier develo…
1.5 to 4 feet
Distance apart for personal communications
4 to 12 feet
Distance for social conversation
28 terms
Therapeutic Communication
Therapeutic relationship
Conditions that are essential to devel…
Phases of the Helping Relationships
Transference
The MOST important part of nursing (dictated by Helen Peplau)…
Self-aware... Rapport... TRUST... Respect... Genuineness... Empathy
Pre-interaction/pre-orientation... Orientation (intro) ... Working…
Feelings towards another in pt's past are transferred to the…
Therapeutic relationship
The MOST important part of nursing (dictated by Helen Peplau)…
Conditions that are essential to devel…
Self-aware... Rapport... TRUST... Respect... Genuineness... Empathy
38 terms
Therapeutic Communication
term used to describe process of sendi…
term used to describe internal dialogu…
term used to describe dialogue between…
term used to describe dialogue amongst…
communication
intrapersonal
interpersonal
group speaking
term used to describe process of sendi…
communication
term used to describe internal dialogu…
intrapersonal
55 terms
Therapeutic Communication
What are the essentials to a therapeut…
What is a therapeutic relationship?
What is rapport?
What is confidentiality? It can't alwa…
interpersonal skills ... personal insight... accountability ... mutual…
it is a relationship solely focused on the client where the R…
Harmony, affinity between the patient and the RN
Confidentiality is the obligation to share patient informatio…
What are the essentials to a therapeut…
interpersonal skills ... personal insight... accountability ... mutual…
What is a therapeutic relationship?
it is a relationship solely focused on the client where the R…
52 terms
Therapeutic Communication
Age, gender, body weight, height, ethn…
Refer the patient to someone who can b…
Verbal Communication
Non-Verbal Communication
What components make up the biopsychosocial self?
What should a nurse do if he/she realizes that their own pers…
___________ includes the underlying emotions, context and con…
__________ includes gestures, expressions, and body language.
Age, gender, body weight, height, ethn…
What components make up the biopsychosocial self?
Refer the patient to someone who can b…
What should a nurse do if he/she realizes that their own pers…
34 terms
Therapeutic Communication
Which therapeutic communication techni…
Which therapeutic communication techni…
Which therapeutic communication techni…
The nurse is interviewing a newly admi…
ANS: D... The nurse is using the therapeutic communication techn…
ANS: A... The nurse is using the therapeutic communication techn…
ANS: C... The nurse is using the therapeutic communication techn…
ANS: C... The nurse's statement, "Yes, I see. Go on." is an exam…
Which therapeutic communication techni…
ANS: D... The nurse is using the therapeutic communication techn…
Which therapeutic communication techni…
ANS: A... The nurse is using the therapeutic communication techn…
35 terms
Therapeutic communication
Summarizing
Seeking clarification
Making observations
Offering self
Brings together important points of discussion to enhance und…
Helps patients clarify their own thoughts and maximize mutual…
Calls attention to the person's behavior (e.g., trembling, na…
Offers presence, interest, and a desire to understand. Is not…
Summarizing
Brings together important points of discussion to enhance und…
Seeking clarification
Helps patients clarify their own thoughts and maximize mutual…
47 terms
Therapeutic Communication
8 CommunicationTechniques
Clarification
Transitions
Elaboration
1. Clarification... 2. Transitions... 3. Elaboration... 4. Name Callin…
This technique is used when a person wishes to check the accu…
This technique is used when a person wishes to add something…
This technique is used when a person wishes more information…
8 CommunicationTechniques
1. Clarification... 2. Transitions... 3. Elaboration... 4. Name Callin…
Clarification
This technique is used when a person wishes to check the accu…
62 terms
Therapeutic Communication
This exchange of verbal and nonverbal…
Empathizing is the ability to..
What are the four phases of therapeuti…
Phase 1 Identification
For example, a client who lived through a terrible accident m…
analyze a situation from the client's perspective. This techn…
1. Identification... 2. Incorporation... 3. Reverberation... 4. Detach…
This phase involves the relaxation of conscious... control. In t…
This exchange of verbal and nonverbal…
For example, a client who lived through a terrible accident m…
Empathizing is the ability to..
analyze a situation from the client's perspective. This techn…
37 terms
Therapeutic communication
Challenges to communication
Internal communication
Stress and illness affects on communic…
Environmental affects on communication
internal: physical, emotional, cognitive, developmental... cult…
Age: adult vs child ... physical: visual, hearing, speech impair…
limited input ... resources unavailable
privacy ... noise ... comfort and safety ... Distractors
Challenges to communication
internal: physical, emotional, cognitive, developmental... cult…
Internal communication
Age: adult vs child ... physical: visual, hearing, speech impair…
25 terms
Therapeutic Communication & Non Therapeutic
"What are you thinking about?"
"I'll sit with you for awhile."
"I think you should leave him."
"Everything will be just fine."
Giving a broad opening
Offering oneself
Giving Advise
False Reassurance
"What are you thinking about?"
Giving a broad opening
"I'll sit with you for awhile."
Offering oneself
25 terms
Therapeutic Communication
Advising— indicating reception
Broad openings—allowing the client to…
Consensual validation— searching for m…
Encouraging comparison— asking that si…
"Yes." ... "I follow what you said." ... Nodding
"Is there something you'd like to talk about?" "Where would y…
"Tell me whether my under-standing of it agrees with yours."…
"Was it something like...?" ... "Have you had similar experi-enc…
Advising— indicating reception
"Yes." ... "I follow what you said." ... Nodding
Broad openings—allowing the client to…
"Is there something you'd like to talk about?" "Where would y…
56 terms
Therapeutic Communication
Therapeutic Communication
Therapeutic relationship
The nurse responds to the content of t…
_______________ is a skill that nursin…
is an interactive process between the nurse and the client
which is the caring relationship between the nurse and the cl…
Verbal, Nonverbal
Active listening
Therapeutic Communication
is an interactive process between the nurse and the client
Therapeutic relationship
which is the caring relationship between the nurse and the cl…
12 terms
Therapeutic communication
Therapeutic communication
Assessment(pre-orientation, orientation)
Transferrence
Counter-transferrence
Interpersonal communication between pt and nurse with the pur…
1st step of the nursing process, begins before meeting client
Occurs when ct unconsciously transfers feelings from a past r…
Occurs when the nurse unconsciously transfers feelings from a…
Therapeutic communication
Interpersonal communication between pt and nurse with the pur…
Assessment(pre-orientation, orientation)
1st step of the nursing process, begins before meeting client
101 terms
Therapeutic communication
An interaction between two or more peo…
This person emphasized the need to eff…
Those who work with troubled individua…
What are the five things in the proces…
communication
Florence Nightingale
who can plan and carry out interactions specifically designed…
sender, receiver, perception, evaluation, transmission
An interaction between two or more peo…
communication
This person emphasized the need to eff…
Florence Nightingale
41 terms
Therapeutic Communication
What is communication?
Why is communication important in nurs…
What is therapeutic communication?
Components of Communication
any means of exchanging information or feelings between two o…
-essential for the establishment of a nurse-client relationsh…
*planned, deliberate, purposeful (elicit a response)... GOAL: to…
Sender (encodes message) --> Message (speaking, listening, ge…
What is communication?
any means of exchanging information or feelings between two o…
Why is communication important in nurs…
-essential for the establishment of a nurse-client relationsh…
34 terms
Therapeutic Communication
Which therapeutic communication techni…
Which therapeutic communication techni…
Which therapeutic communication techni…
The nurse is interviewing a newly admi…
ANS: D... The nurse is using the therapeutic communication techn…
ANS: A... The nurse is using the therapeutic communication techn…
ANS: C... The nurse is using the therapeutic communication techn…
ANS: C... The nurse's statement, "Yes, I see. Go on." is an exam…
Which therapeutic communication techni…
ANS: D... The nurse is using the therapeutic communication techn…
Which therapeutic communication techni…
ANS: A... The nurse is using the therapeutic communication techn…
27 terms
Therapeutic Communication
Best way to begin a conversation
What therapeutic technique are these?…
What therapeutic technique are these?…
What therapeutic technique are these?…
Offering self, Broad opening/open-ended questions, and offeri…
Giving recognition
Offering self
Broad opening/open-ended questions
Best way to begin a conversation
Offering self, Broad opening/open-ended questions, and offeri…
What therapeutic technique are these?…
Giving recognition
16 terms
Therapeutic & Non-therapeutic Communication
Accepting ... Therapeutic Communication
Offering general leads... Therapeutic Co…
Restating ... Therapeutic Communication
Focusing... Therapeutic Communication
Conveys an attitude of reception and regard
Offers the client encouragement to continue
Repeating the main idea of what the client has said. Let's th…
Taking notice of a single idea or even a single word; works e…
Accepting ... Therapeutic Communication
Conveys an attitude of reception and regard
Offering general leads... Therapeutic Co…
Offers the client encouragement to continue
11 terms
Therapeutic Communication
Therapeutic Communication
beneficial health outcomes of therapeu…
Levels of communication
verbal communication
Collaborative partnership with patient
Fostering health relationships, exchanging information, respo…
intrapersonal, interpersonal, transpersonal, small-group, pub…
use spoke or written words, conveys a specific meaning, vocab…
Therapeutic Communication
Collaborative partnership with patient
beneficial health outcomes of therapeu…
Fostering health relationships, exchanging information, respo…
43 terms
Therapeutic communication, Therapeutic relationships
Goals of Therapeutic Communication
intimate
personal
social
Establishing rapport... Active listening... Gaining the client's…
(0-18 inches between people)
(18-36 inches)
(4-12 feet)
Goals of Therapeutic Communication
Establishing rapport... Active listening... Gaining the client's…
intimate
(0-18 inches between people)
32 terms
Therapeutic communication
Active listening
Bias
Body language
Closed questions
Recieved messages is paraphrased back to the sender to verify…
Slant toward a particular belief
Non verbal communication that includes unconscious body movem…
Question answered with yes or no
Active listening
Recieved messages is paraphrased back to the sender to verify…
Bias
Slant toward a particular belief
17 terms
Therapeutic communication
Normal conversation
Therapeutic conversation
Forms of communication
Non verbal
both needs met
goal oriented... beginning/end... patient needs met... nurse establish…
Verbal... Non verbal... Meta
Kinesics... Proxemics... Paralanguage... Autonomic physical response
Normal conversation
both needs met
Therapeutic conversation
goal oriented... beginning/end... patient needs met... nurse establish…
62 terms
Therapeutic Communications
Therapeutic
Provider vs Layperson
Disturbed Communication
Recognizing Deficits in Communication
interpersonal exchange using verbal and nonverbal communicati…
Provider: ... -achieve therapeutic aim ... -make person feel or get…
-can be episodic or stable ... -causes: psychiatric, temporary a…
-verbalizing too much or too little ... -verbalizing inappropria…
Therapeutic
interpersonal exchange using verbal and nonverbal communicati…
Provider vs Layperson
Provider: ... -achieve therapeutic aim ... -make person feel or get…
36 terms
Therapeutic Communication
Congruence
Stereotype
First Impressions
Patient-Centered Care
being in agreement, harmony, or correspondence; confirming to…
something conforming to a fixed or general pattern; a standar…
1.Physical dress and appearance... 2. Have a positive attitude... 3…
1.Innovative approach to the planning, delivery, and evaluati…
Congruence
being in agreement, harmony, or correspondence; confirming to…
Stereotype
something conforming to a fixed or general pattern; a standar…
Therapeutic Communication
Using Silence
Providing general leads
Being specific and tentative
Using open-ended questions
Accepting pauses or silences that may extend for several seco…
Using statements or questions that a) encourage the client to…
Making statements that are specific rather than general, and…
Using broad questions that lead or invite the client to explo…
Using Silence
Accepting pauses or silences that may extend for several seco…
Providing general leads
Using statements or questions that a) encourage the client to…
40 terms
Therapeutic Communication
Communication components (4)
Intrapersonal Communication
Interpersonal Communication
Public Communication
-sender... -message... -receiver... -response
Communication within an individual... -each person's "self-talk"…
Between two people... -most common in nursing and requires an ex…
communication within groups of people
Communication components (4)
-sender... -message... -receiver... -response
Intrapersonal Communication
Communication within an individual... -each person's "self-talk"…
42 terms
therapeutic communication
therapeutic relationship between nurse…
goals of MH nurse and therapeutic rela…
therapeutic vs social relationship
be mindful of the following
-should be: ethical and safe, reliable and consistent, respec…
-facilitate communication of expressing feelings... -assisting c…
-define the health purpose... -pt needs a focused nurse responsi…
-pt is sick not the nurse... -pt can be dependent but nurses hav…
therapeutic relationship between nurse…
-should be: ethical and safe, reliable and consistent, respec…
goals of MH nurse and therapeutic rela…
-facilitate communication of expressing feelings... -assisting c…
12 terms
Therapeutic Communications
Active Listening
Restating
Broad Openings
Clarification
The process of actively receiving verbal and nonverbal cues.
Repeating what the patient says in your own words.
Allowing the patient to decide what they would like to talk a…
Asking the patient to explain more fully what was just said.
Active Listening
The process of actively receiving verbal and nonverbal cues.
Restating
Repeating what the patient says in your own words.
20 terms
Therapeutic communication
Silence
Accepting
Giving recognition
Offering self
Give client opportunity to collect thoughts
"Yes I understand what you're saying." Nodding
"Hello Mr. Smith I see you've made your bed today."
"I want to sit here with you and talk."
Silence
Give client opportunity to collect thoughts
Accepting
"Yes I understand what you're saying." Nodding
19 terms
Therapeutic Communication
Therapeutic Relationship
Purpose
Essential Elements
Components of a caring attitude
A close, helping relationship based on trust, which fosters c…
Help clients solve problems, cope more effectively, and achie…
Trust... Professionalism... Mutual respect... Caring... Partnership
Giving of the self... Meeting the needs of clients in a timely m…
Therapeutic Relationship
A close, helping relationship based on trust, which fosters c…
Purpose
Help clients solve problems, cope more effectively, and achie…
17 terms
Therapeutic/Non Therapeutic Communication
Offering Self
Giving Broad Opinion
Placing Event in Time or in Sequence
Encouraging Description
Offering presence and interest.... "ill stay with you"
Giving patient opportunity to direct convo... "maybe it will hel…
Indicating awareness of change, notes effort in pt.... "You've c…
Giving pt opportunity to verbalize perception. describing fee…
Offering Self
Offering presence and interest.... "ill stay with you"
Giving Broad Opinion
Giving patient opportunity to direct convo... "maybe it will hel…
24 terms
Therapeutic Communication
interpersonal relationship
metacommunication
intrapersonal communication
elements of communication
face to face communication; people exchange info through verb…
nonverbal cues; tone, facial expressions, etc.
internal use of language or thought; useful for imagining int…
-nonverbal: 75% to 90% ... -verbal... -congruence: interaction betw…
interpersonal relationship
face to face communication; people exchange info through verb…
metacommunication
nonverbal cues; tone, facial expressions, etc.
34 terms
Therapeutic Communication
Communication consists of 2 components
Contents of Communication Include
Process is what part of communication
5 elements of of Process
Is a PROCESS and involves CONTENT
-actual subject matter... -words... -gestures... -substance of message
Active part of communication
Sender- Person conveying message, (verbal or non)... Message-con…
Communication consists of 2 components
Is a PROCESS and involves CONTENT
Contents of Communication Include
-actual subject matter... -words... -gestures... -substance of message
17 terms
Therapeutic Communication
Communication
Therapeutic Communication
Metacommunication
Metacommunication Describes
The exchange of non-verbal and verbal information
Exchange of information for the benefit of the client
Verbal word (90%) and non-verbal action (10%) that relay a me…
All factors that influence how the message is perceived
Communication
The exchange of non-verbal and verbal information
Therapeutic Communication
Exchange of information for the benefit of the client
28 terms
Therapeutic/Non-Therapeutic Communication
Using Silence
Providing General Leads
Being Specific and Tentative
Using Open Ended Questions
Accepting pauses or silences that may extend for several seco…
Using statements or questions that encourage the client to ve…
Making statements that are specific rather than general, and…
Asking broad questions that lead or invite the client to expl…
Using Silence
Accepting pauses or silences that may extend for several seco…
Providing General Leads
Using statements or questions that encourage the client to ve…
28 terms
Therapeutic Communication
Communication
Intrapersonal Communication
Interpersonal Communication
Factors that influence communication
- Basic element of human interaction... - Complex process... - Impo…
Occurs within an individual
Face-to-face interaction between 2 people or a small group
Development, emotions, environmental settings, knowledge, per…
Communication
- Basic element of human interaction... - Complex process... - Impo…
Intrapersonal Communication
Occurs within an individual
20 terms
Therapeutic Communication
Using silence
Accepting
Giving recognition
Offering self
Gives the client the opportunity to collect and organize thou…
Conveys an attitude of reception and regard.... "Yes I understa…
Acknowledging and indicating awareness; better than complimen…
Making oneself available on an unconditional basis, increasin…
Using silence
Gives the client the opportunity to collect and organize thou…
Accepting
Conveys an attitude of reception and regard.... "Yes I understa…
16 terms
therapeutic communication
• Compensation
• Denial
• Displacement
• Identification
Covering up a real or perceived weakness by emphasizing a tra…
Refusing to acknowledge the existence of a real situation or…
The transfer of feelings from one target to another that is c…
An attempt to increase self-worth by acquiring certain attrib…
• Compensation
Covering up a real or perceived weakness by emphasizing a tra…
• Denial
Refusing to acknowledge the existence of a real situation or…
33 terms
Therapeutic Communication
Milieu Therapy
Behavior Therapy
Family therapy
Crisis intervention
improving interpersonal skills, social functioning, performin…
change ineffective behavior patterns, focuses on consequences…
group therapy used for entire family... family is a system of in…
resolution of immediate crisis which individual can't handle…
Milieu Therapy
improving interpersonal skills, social functioning, performin…
Behavior Therapy
change ineffective behavior patterns, focuses on consequences…
62 terms
Therapeutic Communications
process of communication
Electronic Communication
Classic description of communication p…
Classic description of communication p…
•Most primary aspect of a nurse-patient interaction ... •Communi…
•Social media: disclosing information violates HIPPA laws... •Em…
encoder ... message
decoder... make sure patient understands what you are saying
process of communication
•Most primary aspect of a nurse-patient interaction ... •Communi…
Electronic Communication
•Social media: disclosing information violates HIPPA laws... •Em…
107 terms
therapeutic communication
sender
source encoder
encoding
message
individual or group who wishes to convey a message to another
the person or group sending the message must have an idea or…
involves the selection of specific signs or symbols (codes) t…
what is actually said or written, the body language that acco…
sender
individual or group who wishes to convey a message to another
source encoder
the person or group sending the message must have an idea or…
24 terms
Therapeutic Communication
Therapeutic Communication
metacommunication
cues and leads
clarification
Dynamic, interactive process consisting of words and actions…
Messages may be hidden in verbal communication or as non-verb…
Show you're listening and give patient "leads" to continue
Clarify what the person has said; make sure you understand wh…
Therapeutic Communication
Dynamic, interactive process consisting of words and actions…
metacommunication
Messages may be hidden in verbal communication or as non-verb…
Therapeutic Communication
Self Awareness
Therapeutic relationship built with pa…
Goals of therapeutic relationships:
Therapeutic v Social Relationships
- know yourself and how you affect people around you... - basis…
1) ethical and safe... 2) reliable and consistent relationship b…
- facilitate communication of distressing feelings... - assist c…
- defined health purpose... - patient's needs is the focus, nurs…
Self Awareness
- know yourself and how you affect people around you... - basis…
Therapeutic relationship built with pa…
1) ethical and safe... 2) reliable and consistent relationship b…
27 terms
Therapeutic Communication
Attending Skills
Responding Skills
using silence
accepting
Non Verbal
Verbal
therapeutic silence (ex: pt crying bc of diagnosis) (usually…
indication of reception (verb and nonverb)
Attending Skills
Non Verbal
Responding Skills
Verbal
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