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Study sets matching "school certificate services"

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Study sets matching "school certificate services"

10 terms
Service Certification
What do we know about customers who ar…
What makes NPS different from other cu…
What do we know about customers who ar…
What do we know about customers who ar…
They improve growth through add ons, cross sell and by provid…
NPS companies act on what they learn through the closed loop…
They make fewer referrals, they're more likely to defect and…
They're not happy with us, they bad mouth our company to frie…
What do we know about customers who ar…
They improve growth through add ons, cross sell and by provid…
What makes NPS different from other cu…
NPS companies act on what they learn through the closed loop…
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
16 terms
Central service technical certification
IDN
IDN
Service
Decontamination
Integrated delivery network
A system of healthcare providers and organizations which prov…
An activity that helps or assist one or more persons or group…
To make safe by removing or reducing contamination by infecti…
IDN
Integrated delivery network
IDN
A system of healthcare providers and organizations which prov…
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
44 terms
Salesforce Service Cloud Certification
Define Solution
Salesforce Knowledge capabilities
Administrators can configure article t…
Tools for Automating Support
A solution is a detailed description of a customer issue and…
Write, edit, publish, and archive articles... Attach articles to…
Readability... Consistency... Relevancy
Web to Case... Email to Case... Auto Response Rules... Email Templates…
Define Solution
A solution is a detailed description of a customer issue and…
Salesforce Knowledge capabilities
Write, edit, publish, and archive articles... Attach articles to…
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
22 terms
Service Cloud Consultant Certification
To setup entitlement process, what mus…
To create an entitlement process, you…
An Administration must select mileston…
Which actions can you add to a milesto…
C: setup milestones that you will add to the entitlement proc…
1: Name | Setup Customize | Entitlement Management | Entitlem…
B: False, you can select existing or create new milestones
A: Success Actions... C: Warning Actions... D: Violation actions
To setup entitlement process, what mus…
C: setup milestones that you will add to the entitlement proc…
To create an entitlement process, you…
1: Name | Setup Customize | Entitlement Management | Entitlem…
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
24 terms
Crew Trainer Certification (service)
% of costomer experience based on atti…
4 step training method
Two things every crew person learns
Roles/Responsibilities of a crew trainer
80
1. Prepare... 2. Present... 3. Try Out... 4. Follow Up
Food Safety... French Fries
1. Role Model... 2. Coach... 3. Teacher... 4. Expert
% of costomer experience based on atti…
80
4 step training method
1. Prepare... 2. Present... 3. Try Out... 4. Follow Up
81 terms
Cintas Service Certification
What's our Principal Objective
Location principals of 3
Location Vision
What are the 4 quality absolutes
We will exceed our customers expections by maximizing the lon…
-Service Everything on the invoice... -Create value in everythin…
Creating raving fans by focusing on the customer as a team
-They want their product on time... -They want them clean... -They…
What's our Principal Objective
We will exceed our customers expections by maximizing the lon…
Location principals of 3
-Service Everything on the invoice... -Create value in everythin…
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
85 terms
Service Cloud Certification Study
Which factors influence KPIs, and busi…
For which KPI area is FCR (First Call…
For which KPI area is AHT (Average Han…
For which KPI area is Retention a driv…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
Customer Satisfaction
Cost of Service
Revenue
Which factors influence KPIs, and busi…
a) Customer Satisfaction... b) Cost of Service... c) Revenue
For which KPI area is FCR (First Call…
Customer Satisfaction
48 terms
Edexcel Certificate German Vocab Topic A - Services
abschicken
anrufen
arbeiten
ausfüllen
to send, to post
to ring, to phone, to give a call
to work
to complete, to fill in
abschicken
to send, to post
anrufen
to ring, to phone, to give a call
30 terms
First certificate springfield school
Refer to
Accompany
Regard
Associate
Hacer referencia
Acompañar
Considerar
Relacionarse
Refer to
Hacer referencia
Accompany
Acompañar
13 terms
Chapter 15 - Certificate Services and Public Key Infrastructure
hierarchy
key pair
revocation
AD CS components
...
...
...
Certificate Authorities... Web enrollment... Online responder... netwo…
hierarchy
...
key pair
...
59 terms
SFDC Service Cloud Certification Quiz
Which Service Cloud tool requires the…
Universal Containers is initiating a p…
Universal Containers is setting up a f…
Universal Containers has a service lev…
C. Salesforce Knowledge
A. Use workflow rules to send an email to the customer.
B. Mobile access to case information... C. Visibility into servi…
C. Assign cases to queues and use escalation rules to escalat…
Which Service Cloud tool requires the…
C. Salesforce Knowledge
Universal Containers is initiating a p…
A. Use workflow rules to send an email to the customer.
59 terms
SFDC Service Cloud Certification Quiz
Which Service Cloud tool requires the…
Universal Containers is initiating a p…
Universal Containers is setting up a f…
Universal Containers has a service lev…
C. Salesforce Knowledge
A. Use workflow rules to send an email to the customer.
B. Mobile access to case information... C. Visibility into servi…
C. Assign cases to queues and use escalation rules to escalat…
Which Service Cloud tool requires the…
C. Salesforce Knowledge
Universal Containers is initiating a p…
A. Use workflow rules to send an email to the customer.
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
59 terms
SFDC Service Cloud Certification Quiz
Which Service Cloud tool requires the…
Universal Containers is initiating a p…
Universal Containers is setting up a f…
Universal Containers has a service lev…
C. Salesforce Knowledge
A. Use workflow rules to send an email to the customer.
B. Mobile access to case information... C. Visibility into servi…
C. Assign cases to queues and use escalation rules to escalat…
Which Service Cloud tool requires the…
C. Salesforce Knowledge
Universal Containers is initiating a p…
A. Use workflow rules to send an email to the customer.
81 terms
ServiceNow System Administration Certification
What is the function of the applicatio…
What is the type filter text?
What does the power edge provide?
What is the name of the search engine…
Provides links to all applications and modules
Used to search through applications and modules
- Show or hide the application navigator or the banner frame…
Zing
What is the function of the applicatio…
Provides links to all applications and modules
What is the type filter text?
Used to search through applications and modules
31 terms
ServiceNow Implementation Specialist Certification
c) Create a Dictionary Override
d) Modify system properties
c) g_form.getReference()
b) producer.variablename
If you want to have a default value for the short description…
A user wants to know if you can make each INC# be sequential,…
Which of the following contains a server call?... a) g_form.get…
How do you access a variable inside a Record producer script?…
c) Create a Dictionary Override
If you want to have a default value for the short description…
d) Modify system properties
A user wants to know if you can make each INC# be sequential,…
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
59 terms
SFDC Service Cloud Certification Quiz
Which Service Cloud tool requires the…
Universal Containers is initiating a p…
Universal Containers is setting up a f…
Universal Containers has a service lev…
C. Salesforce Knowledge
A. Use workflow rules to send an email to the customer.
B. Mobile access to case information... C. Visibility into servi…
C. Assign cases to queues and use escalation rules to escalat…
Which Service Cloud tool requires the…
C. Salesforce Knowledge
Universal Containers is initiating a p…
A. Use workflow rules to send an email to the customer.
59 terms
SFDC Service Cloud Certification Quiz
Which Service Cloud tool requires the…
Universal Containers is initiating a p…
Universal Containers is setting up a f…
Universal Containers has a service lev…
C. Salesforce Knowledge
A. Use workflow rules to send an email to the customer.
B. Mobile access to case information... C. Visibility into servi…
C. Assign cases to queues and use escalation rules to escalat…
Which Service Cloud tool requires the…
C. Salesforce Knowledge
Universal Containers is initiating a p…
A. Use workflow rules to send an email to the customer.
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
31 terms
ServiceNow Implementation Specialist Certification
If you want to have a default value fo…
A user wants to know if you can make e…
Which of the following contains a serv…
How do you access a variable inside a…
c) Create a Dictionary Override
d) Modify system properties
c) g_form.getReference()
b) producer.variablename
If you want to have a default value fo…
c) Create a Dictionary Override
A user wants to know if you can make e…
d) Modify system properties
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
109 terms
Customer Service Certification Study Guide
What does good customer service mean t…
Cleanliness of the store is a major re…
Why is suggestive selling an important…
What should be an acceptable service t…
You need to be aware of all the customers around you. Doing a…
Constantly go back and clean up after each customer leaves, c…
Because when using suggestive selling you're not only promoti…
Dining in: 2 min.... Drive-Thru: 90 sec.
What does good customer service mean t…
You need to be aware of all the customers around you. Doing a…
Cleanliness of the store is a major re…
Constantly go back and clean up after each customer leaves, c…
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
59 terms
SFDC Service Cloud Certification Quiz
Which Service Cloud tool requires the…
Universal Containers is initiating a p…
Universal Containers is setting up a f…
Universal Containers has a service lev…
C. Salesforce Knowledge
A. Use workflow rules to send an email to the customer.
B. Mobile access to case information... C. Visibility into servi…
C. Assign cases to queues and use escalation rules to escalat…
Which Service Cloud tool requires the…
C. Salesforce Knowledge
Universal Containers is initiating a p…
A. Use workflow rules to send an email to the customer.
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
59 terms
SFDC Service Cloud Certification Quiz
Which Service Cloud tool requires the…
Universal Containers is initiating a p…
Universal Containers is setting up a f…
Universal Containers has a service lev…
C. Salesforce Knowledge
A. Use workflow rules to send an email to the customer.
B. Mobile access to case information... C. Visibility into servi…
C. Assign cases to queues and use escalation rules to escalat…
Which Service Cloud tool requires the…
C. Salesforce Knowledge
Universal Containers is initiating a p…
A. Use workflow rules to send an email to the customer.
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
44 terms
ServiceNow Implementation Specialist Certification
What are the 5 stages of StartNow?
Which StartNow stage does the followin…
Which StartNow stage does the followin…
Which StartNow stage does the followin…
1. Plan... 2. Discover... 3. Prepare... 4. Deploy... 5. Operate
Plan
Plan
Plan
What are the 5 stages of StartNow?
1. Plan... 2. Discover... 3. Prepare... 4. Deploy... 5. Operate
Which StartNow stage does the followin…
Plan
31 terms
ServiceNow Implementation Specialist Certification
If you want to have a default value fo…
A user wants to know if you can make e…
Which of the following contains a serv…
How do you access a variable inside a…
c) Create a Dictionary Override
d) Modify system properties
c) g_form.getReference()
b) producer.variablename
If you want to have a default value fo…
c) Create a Dictionary Override
A user wants to know if you can make e…
d) Modify system properties
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
56 terms
ServiceNow System Administrator Certification
What provides a guide for moving data…
How do you change the sort sequence of…
Tables and Fields can be viewed and ma…
What is the sequencing of publishing a…
transform map
modify the order field
Record List... Form... Tables and Columns
Draft... Review... Publish
What provides a guide for moving data…
transform map
How do you change the sort sequence of…
modify the order field
27 terms
ServiceNow CSA Certification Study
A for loop is a programming language s…
A while loop is a control flow stateme…
An if statement is a conditional state…
Are update sets optional for ServiceNo…
True
True
True
They are optional, but suggested to use
A for loop is a programming language s…
True
A while loop is a control flow stateme…
True
8 terms
Types of Schooling/Certifications and license
community college
junior college
university
technical school
An institution open to students upon completion of high schoo…
An institution that offers a 2 year degree program.
An institution of higher learning. Degrees vary depending on…
A school of specialized training I.E computers, cosmetology,…
community college
An institution open to students upon completion of high schoo…
junior college
An institution that offers a 2 year degree program.
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